Love the crispy chicken salad, always consistentLu great. Love that we still have Friendly's restaurant in Florence Mass

Air quality was bad. Hotter then any other restaurant I have visited today. Service slow 2 waitress. Waited for 10 minutes for anyone to take order. Waitress was good. read more

Friendly's - Ice Cream & Frozen Yogurt Near Me - Florence, Massachusetts

Nicest Friendly's I've been to in years-great decor, looked new and so clean! Love the ice cream cone lighting. My Big Beef was delicious and so was my wife's black raspberry Fribble. We're so happy we came across this location on a road trip. The staff was friendly and efficient. This location was a pleasure to experience. read more

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Heather was amazing everything was correct she was very sweet. It was nice and clean.

Great service and menu for this branch! Accepts credit/debit. Has a coat hanger. Love the good for 2 diner like table & chairs. Ample parking space. Has a takeout booth for their famous ice cream. Clean and good smelling bathrooms. For women bathroom has a baby changer place read more

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actually cheaper to go to outback or texas roadhouse, this place is always dirty, will not eat here again unless getting ice cream, and only ice cream.. read more

Great service at our Friendly's and always feels like "home" when we see the sign. Consistently good.

We we're greeted by friendly employees. It's a kid-friendly place for sure. The atmosphere was relaxed. I had the Honey BBQ double Hamburger. It was perfect. I ordered it medium rare and it was cooked right. I liked the soft brioche bun. The quality and freshness of the ingredients including the meat was top notch. It was sort of a "melt in your mouth" burger. My family reported that the soup was excellent and the tuna sandwich was just fine. One sundae was ordered and it was well received. For a party of 3, total with a 20% tip and discount coupon came to $26. That is a phenomenal deal. I Update 2/19 Friendly employees. Great agmosphere. Great food at a great price. I highly recommend the Fishamajig Supermelt, which has haddock. My rating is 5 stars. read more

Friendly's - Ice Cream & Frozen Yogurt Near Me - Florence, Massachusetts

Service and price is decent. I ordered a kids meal and got the total wrong food along with no drink!! It was a mobile order so I didn't even get notified in person upon pick up that I did not receive a drink and that they did not have the food I ordered. read more

Friendly's - What I ordered - Ice Cream & Frozen Yogurt Near Me - Florence, Massachusetts

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Excellent service and right on time . Worth the drive and the kids really enjoyed the meal Not a bad price either!

After my experience on 08/30/22, I will probably still go to the outside order window for an ice cream cone, but will never visit their dining room again. It was not full, but it took a while for a waitress to come take my order, then bring me a warm iced tea with only two ice cubes that melted immediately. I asked for some ice that never came. Groups of people started to come in, and the waitress informed me that there was an 'inexperienced manager' working the grill, so expect a delay. After 30 minutes waiting after that, I left a $5 to pay for my warm ice tea, and walked out. I went to McDonald's instead. I do not fault my waitress - but the manager needs a lesson on multitasking. read more

Ice cream was delicious and service was top notch. What more could you want? The kids loved it!

Poor management, "venessa" was on the phone the whole time and doesn't seem to have regards to the diners in the restaurant. Out of stuff constantly, and the food/icecream is not consistent. Years ago the place used to be a nice place for the family to go to, but with an understaffed shitshow if you will, wait times upwards of 30 minutes for a sandwich, is very frustrating. I could see waitresses sitting on their phone in the staff "hallway" while I am sitting there waiting to receive overcooked food. On top of all that, the environment of the restaurant is lacking and outdated. There is no Gluten-Free or Vegan options besides a salad that you can get anywhere. overall 0 out of 10. read more

What a terrible experience I just had. we ordered pickup, and upon arrival I was handed a full size paper bag with two small ice creams and two kid's drinks in it. The chocolate milk was sideways and had spilled all over everything even as I was handed the bag - because, of course drinks are going to spill in a giant paper bag! We order from here regularly for the kids, and, honestly, almost never are the drinks placed in a way that one doesn't spill. The food is also inconsistent. You never know what you are going to get. Drive to the one in Holyoke. This one should be avoided at all cost. I would love to post a picture, it looked disgusting in there too. read more

cardboard in ice cream! no picture you will have to take my word.. it was coffee ice cream no straw read more

I used to love Friendlys when i was a kid, always asking the waitresses how old i had to be to work there. Well times have changed. Me and my partner vist here offtin for ice cream an sometimes for dinner, the food changes almost monthly it seems. Each time i am disappointed in how the food is. The number one food i used to get here but wont again was the New England Fish and Chips. Almost every time it comes out of the kitchen these days its burnt, very very fishy, or way to much water inside. The fries are bland and tastiest. The new 4 Cheese chicken dish seems to do pretty well with out the bread crums. Every time i order a Root Beer the soda is flat an watered down. Pretty much the ice cream is the only reason i still go here or else id take my money else where. read more

Had lunch here a few days ago (Saturday, 1/12/19) and have to write a review as the service was excellent and the food delicious. I've been going to Friendly's for over 50 years. Sadly there aren't so many of them anymore, so when traveling, if I see one, I almost always make a point of going. So, driving through this small town on Saturday, saw this, just as we were looking for a place for lunch. The food in Friendly's, wherever you go, is consistent, and you know what you are going to get. At the same time, in recent years, the service in Friendly's has also been consistent and you know what you are going to get there as well, and sadly, service is almost universally terrible at Friendly's. But, wait, this Friendly's, has incredible service. Truly amazing and thankful that it was outstanding. Congratulations and kudos to the staff and managers of this Friendly's. Keep up the great work, and may it be picked up and copied at other Friendly's elsewhere. Thanks for a good meal and great service! read more

Just going into a Friendly's you are wavering between 2 and 3 stars so there are only a few things that can make a particular Friendly's into a 4 star event. The food will always be around the same, but the care taken with the food will be different. The interior will always look the same, but some can be cleaner than others. The Fribble will always taste the same, but the consistency can be different. The way a Friendly's can become a 4 star restaurant is through its service (it can also be a 1 star in the same way). On the way out of town after a long weekend, it was time to knock down one more Fribble for old times sake and for the road. It just so happened that we were starving so it was lunch first and then Fribble to-go or for however long it would last, which wouldn't be long. Yadda yadda, burger - yadda, yadda fries - fine. Waiter - outstanding. Truly the best attitude for a Friendly's employee I have ever seen. Nothing was a trouble, nothing was an issue, he got us everything we needed to send the weekend out in vanilla style. This is where you can separate your Friendly's because when you go in, you pretty much know what you are going to get, but when you get taken care of in a place where that seems almost incomprehensible, you take note - and you sip your Fribble until it's gone. read more

These people must have stomach's of steel. Both times i ate their burger and fries i ended up leaking out my rear and last time i ended up vomiting in my mouth for 4 hours. The gas was incredible and i felt like i gained 5 pounds. 10/10 wont get stomach disease again from here. read more

I love Friendly's. My favorite order is the chicken tenders and fries. The waitress Chelsey is awesome! She is so sweet and quick. Love the experience and food. Will return. read more

Friendly's??? Yes. And when I want that quick American classic meal with a happy ice cream ending.... I'm there. The people who work there know what I like and I like seeing them year after year. Means they keep a good business to me. I love their sherberts. I won't say my favorite... A Yelp listener may clean them out :-) read more

havent been here since 2014. its changed a bit new waitsaff from what i can remember but they were fast attentive and on top of everything even brought my drink out before i could ask for a refill. only thing i did notice is the ice cream cooler was other broken or out of use because it was closed off. other then that i will return. the food i ordered was hot and cold the way its supposed to be. thats what i call good food service. read more

The food is the food. But the service is always amazing. The waitstaff here is patient, kind, caring, and friendly. Truly good people who seem to enjoy what they're doing. I've been to lots of friendlys in lots of places and this one is by far the best. read more

$4.50 for a two scoop ice cream that was no bigger than a two half dollar size smaller than a kids cone elsewhere. cheap,cheap cheaper