Located in Hillcrest Plaza Shopping Center in Plymouth Meeting, this is one of the last Friendly's restaurants left in the area (unfortunately Lansdale, Montgomeryville and Quakertown all closed). I have fond memories going to Friendly's since I was a kid in the PA locations and down south, so coming here is awesome to relieve those awesome memories too! Theres much that I love about Friendly's! The restaurant design, the awesome appetizers (still some of the best mozzarella sticks I've ever had), the soup and grilled cheese, and of course the ice cream!! Friendly's has ways had some of the best ice cream with the best sundaes, shakes, toppings etc. The ice cream cakes are cool too! (No pun intended). I'm very glad this Friendly's is still open, I'm not sure what I would do if it did. For now, I enjoy coming here when I can to relieve the awesome nostalgia! read more

Soooooo ratchet it's ridiculous. You can literally hear everything the employees talk about because they are sooooo loud, talking about their personal business and complaining about being cut because the restaurant is slow. I'm a former restaurant manager and their behavior is unacceptable and inexcusable. The managers are nice though but they should coach their staff. read more

So I did not even realize that this place already had such low ratings. There has been a recent change of management there is a gentleman there that manages with no customer service. He screwed up our order and refused to refund the money told us that he cannot reverse the charge on a debit card which any bank will do. We went back-and-forth and the customer is always right does not work at this place of business. Consumer beware... The doors are dirty have not been cleaned in months The carpets and booths are dirty as well and most of all the management matches the look of the place. Food was mediocre under prior management taste lousy now. read more

Been coming here since I was a little kid, over 20 years! Recently remodeled which is sad I remember the glass used to be see through between booths and now it's like metallic spray paint. Also used to be smoking and non-smoking! Crazy thought now days but it worked. Food choices are pretty good at this location and quality is always good for food. Sometimes the staff takes a while to bring your drinks and check but ice cream is always on point. Love this place read more

Friendly's - Buffalo chicken wrap and bbq chicken supermelt - Ice Cream & Frozen Yogurt Near Me - East Norriton, Pennsylvania

The service is good and yes, friendly. You can see the staff is very professional. The food is decent. My biggest problem with friendly's is that a few years back they went through a major design change to become more corporate like. I cannot stand the stark grey and red decor, it is so depressing to me. If I'm going to friendly's, I want comfort food and a warm experience. No matter how friendly the staff is or how good the food is, they can't overcome the overall depressing vibe that the decor brings read more

Same shit from when we were kids... Great ice Cream, the place where kiddies hang out during and after school. Cheap eats, blahzay service due to the youth working there. The rest of the menu... can be forgotten. Friendly's is known for their Ice Cream and Sundaes... K.I.S.S! read more

Overall the food is good and the portions are decent. The staff can be an issue if you eat there but it has gotten better recently. I usually order take out from here and haven't had to many issues other then some delays when the place is packed, etc. I do wish that they would stop changing some of the menu items. I loved the onion rings that they used to have (they still have the fronions which are good but onion rings were a nice alternative). What can I say, Ice cream is good and is usually prompt (at least when I've been there). As I mentioned it seems like the staff has gotten better overall recently, it's not perfect just better then it was/has been over the past year or so. It's a good place to get some decent food for a reasonable price plus you can get Ice cream, sherbet, etc. read more

Can access the lottery results now. Getting use to their make over. They're adjusting stuff around presently. All's good though.

Only 2 stars because the entire place looked and felt dirty. Table and booths were greasy. Bathroom was gross. Waiters, hostess and chefs were loudly yelling at and fighting with each other, repeatedly. I only had a sundae, and it was delicious, but took 15 minutes. It also seemed small and expensive. The dish was no where near as full as the menu picture. I have had many sundaes at local establishments, and this was by far the least ice cream for the most money. But, again, it was delicious. Server was very nice. I would only return to get ice cream from the take out window. Their WiFi is free but pathetically slow. read more

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Okay so my fiancé and I just relocated back to the north from the South where there is no Friendly's. Both of us were ecstatic to see one since we both had fond memories of childhood family outings. We remembered stellar food, excellent friendly service, and killer ICECREAM in many forms. Then we walked in... and not sure why we didn't walk right back out. His wrap tasted like lettuce, and my burger could have used any and I mean any type of seasoning. Despite the reviews our service was pretty fast, but, it made me wary. The appetizer came 3 mins before the entrees and didn't seem made to order. Our waiter was nice but, spoke to us like we were buddies hanging out with phrases like "You good" or "Y'all cool". My son seemed to be enjoying himself, and I fear he will have the same fond memories of childhood and be disappointed as an adult. Although he did eat both of his sliders, he seemed to enjoy the celery served with our mediocre buffalo fingers the most. All in all, I have had worse and I am not sure if the food used to be good or if it was just a child's opinion. I may take my son to the pick up window for a sundae one day, but, regardless of how I felt as a child I am glad I am wiser now! read more

I went here last Saturday night. Except for being seated promptly the service was awful. Our waitress was horrible, we kept having to ask for beverage refills. The food took forever to come out. The bathroom is down right disgusting. There were fruit flies flying around. I had to change my infant daughter and the baby changing station looked like it had never been clean. It was visibly dirty and beyond gross. read more

Our first visit and LAST! I took my kids here for an ice cream, we ordered at the take out counter. My husband and I ordered the Friend-z Reese cup, and my kids got a scoops in a cup. For the price I would expect an awesome experience ! My Friend-z was half full, full of chocolate syrup and an entire Reese cup sitting In the middle of the cup? I was supposed to have peanut butter sauce in mine ( which I didn't) because my husbands friend-z was almost entirely peanut butter sauce, ice cream and no chocolate sauce ! I didn't even eat mine I threw it out ! I would have demanded my Money back ! But was in the car already down the road . Steer clear of this location unless you love chocolate syrup and jiffy peanut butter and very little to no ice cream. Please go there if your desire is the have the worse desert experience of your life ! read more

Had a simple order: Two scoops of ice cream. They screwed that up.. I got back in line, with 3 new customers. The Friendly's employee saw me and asked what I wanted, ahead of the 3 customers. I told her that they screwed up my order, and I would like it fixed. She told me to wait, then took the other 3 customer's orders. After that, she turned and started to help another customer. It was at this point that I left my ice cream and walked out. Poor customer service is no way to run a business. A proactive approach would have been to take my correct order and diffuse the issue. Easily, the last time I ever go to this restaurant, and no surprise that a majority of them have already closed. read more

This just further exemplifies that friendly's is the worst place on earth. There were 14 people working and four patrons and it took 65mins for eight of those employees to scoop five scoops of ice cream. I make the decision to try friendly's every five years then I remember why they are failing. read more

Dont go here! My hubby and I came here for a Saturday afternoon treat. We stood there for about 10 minutes and watched the staff ignore us. We never got served spoken too. As we were walking out, someone walked up and never said a word. I even heard one server mention, she was off the clock. I wont't go there again. Next time, I want ice cream, i will be sure to somewhere that i can get service!! read more

So.... Our waitress proceeds to memorize our entire order of 4 people, including, apps, entrees, and desserts... I was impressed that she didn't write anything down.... I was worried that she didn't write anything down..... Apps came out.....wrong... Entrees came out....wrong... Desserts came out.....semi-wrong.... Honey....next time...write it down..... read more

They randomly used ice cream with peanut butter which I did not ask for in my sundae instead of plain vanilla. That is very irresponsible considering there are so many people with peanut allergies. I guess they assumed I wanted peanut butter ice cream because I asked for walnut topping....wrong! Our server was fine but whoever made the sundae needs to be retrained. read more

What started as s girls night out dinner at another local restaurant e fed up at Friendly's. After going to another restaurant where the service and food were not good, Pamela at Friendly's made up for it. The service was great, the food was good and her service made up for the lack of attention from the previous restaurant. read more

When I first entered friendly's I expected a smiling face with a warm greeting, however I was left standing at the entrance for a few minutes before seating myself. I was then informed that the seat I had chosen was "not open". I then moved to another booth where I waited, with my friends, for about 15 minutes without menus. We never ended up ordering and we proceeded to leave. I would call it poor service, but I received no service. read more

I honestly dont know what happened to this place. It used to be my favorite place to eat in town but it has seriously gone downhill. It was dirty inside and full of flies. Our server was nice but not very attentive. The food was cold and tasteless. It looked like a microwave dinner. The ice cream is still good but everything else was just bad. The only good food I had was a bite of the chicken quesadilla, which was full of flavor. read more

After the renovation, it's much better. Nicely done and you know what you are getting. Our service was terrific. The waiter was Tyler. Super friendly and very professional despite customers nearby giving him a hard time about nonsense. read more

Went to this friendly's last Friday with my aunt and it was an ok place. I have never really been to one before but it's similar to places I have been. I mean what's not to like they serve really good burgers and fries and their shakes are to die for if you have enough room in your stomach to eat one of course. But I mean it was good I had to eat the fish and chips from their menu cuz it was good Friday but I was impressed with the taste and our waiter was nice but took his time getting our food. Anyway might not go back to a friendly's again but similar places I will go. Maybe I'll go for their breakfast sometime. read more

Had a good time last night @ Friendly's. They made me my "Birthday sundae" with the flavor & toppings of my choice, even made me some fresh walnuts & Carmel topping & chocolate swirls, whipped cream & a cherry on top. Very nice people & service too. No complaints here! I will be back again. read more

Friendly's - Delicious... - Ice Cream & Frozen Yogurt Near Me - East Norriton, Pennsylvania

The service here leaves much to be desired. Never going back. It takes for ever to get served. The food isn't very good either.

Food is good but if your in a hurry or have hungry kids with you...good luck. Service is horrible. Has always been for years.

I have just recently moved to the area and Friendly's sent us some coupons so I thought I'd take my husband and son out for a dinner and ice cream. When we got there, we got seated promptly, and our drinks were delivered to us pretty quick. Our waitress was nice enough. It wasn't until after we ordered our food however that our waitress told us she had bronchitis and was still getting over it.... BRONCHITIS IS HIGHLY CONTAGIOUS -I have two main questions - 1. Why is management allowing their worker with BRONCHITIS to serve food and 2. Why would you still serve my family and my two year old knowing you have a highly contagious and dangerous sickness? We left pretty quickly after that. I am deeply disturbed and will never go back to this Friendly's. If my son gets bronchitis, you will be hearing from me. read more

the service was friendly. They start serving lunch at to, and I arrived Approximately 1230pm. As i mentioned, the waitress was on-point. I knew what I wanted prior to coming, so, I ordered clam strips, fries, and tea. The food came in an adequate amount of time. I was good with everything up until the moment I went to put some salt on my fries, when I realized that there were so few fries that I would literally have to count out an exact amount of salt grains to place on the scantily placed fries. Seriously, there were 14 French fries, actually 13, not counting the one that fell onto the table. It was so few, that, yes, I actually counted them. No assumption, or guessing at all. But!, there was quite a decent amount of clam strips. I went to the kitchen and approached my waitress about this, and she apologized, and called to the cook to get some more fries, so, she brought me out another 12(lmao). I couldn't make this up if I wanted to. I did enjoy the clam strips. The bathroom could've used a good going over, with maybe, some actual deodorizing agent of some kind, because it smelled pissy, ...uggghhh. I feel sorry for anyone who came later in the day, per se, and if they were crowded(well, that's a reach, but, it could happen...i guess.. Lol), and if they were blessed to get seated in the "Enchanted Grotto" (as Frasier and Niles referred to seating by the bathroom, on the Frasier show)... Lmao So, with that said, the service was good, but, the portion of fries and cleaning of the bathroom was my only issues. read more

Good for a fast bite. Service can be a little slow at times. The hamburgers are good and of course their is always the ice-cream!

The customer service here was terrible. There was 5 of us and two got the wrong order. Our waiter Jason did not pay much attention to us. I had to take the wrong order up the kitchen. Other customers came and went. It was a total disaster Not a happy customer. Will not recommend to anyone read more

Let me start out by saying I'm obsessed with Friendly's. I picked it every year for my birthday growing up. Since there aren't any around where I live anymore, I always drag whoever I'm with when I have the chance. They have the best chicken fingers and honey mustard ever. I don't even like honey mustard, but theirs is magical. I stopped in with my grandma for lunch, and the service was so slow. The restaurant was full, and clearly they did not have enough help on for a Saturday afternoon. It took close to ten minutes for the waitress to come over with water. Whatever, I don't come for the fast service, I come for the hunka chunka peanut butter fudge ice cream. Friendly's you have my heart. read more

Food was fine - the unlimited shrimp for $14 is a good deal. Wish our server told us that kids meals are $2.99 on Wednesdays though.

This restaurant had a terrible smell as soon as you walked in. That might be the reason the place was empty.

My son, grandkids & I went to Friendly's for dinner. The food was pretty good but the service was terrible. Yes, it was rather busy but our server kept walking by us. She never checked on us. I really like Friendly's but it will be a long while before I go back read more

Friendly's always provides decent tasty food at a reasonable price. Deserts are Great. Service has been good every time we go here to eat. The staff were friendly and very helpful even when it is busy. When busy there could be delays much like any other place. read more

We were looking to order milkshakes for pickup on 1/6/19. A female answered, unsure of the name, according to policy, it is not allowed to order ice cream for pick up. This makes total sense. Instead of stating the hours or providing any sort of customer service, the female said, "Have a good night" and hung up. This left no opportunity for us to order additional food (of which we wanted). Terrible service. Lucky for that person to not state her name because I would have gone to corporate otherwise. However, the shakes were amazing and so was the food. Which is why I am giving it more stars. read more

I grew up on eating Friendly's and I often take my kids because their food is usually affordable and fairly good (usually a solid 3 stars or more, depending on the location). I have been to this location four times in the two years I've lived in the area, and each time, the service and food quality have gone down considerably. Also, the prices have gone up without any increase in the portions. They revamped the kids menu so that now there's only one type. For a very long time, they had a regular kids menu and a mighty kids menu (a few extra dollars, but bigger portions). For the kids' meal drinks, they now charge an extra $1 for ordering a Fribble. My order came out in a timely manner, but when they did, all of us sitting looked at each other in shock. The fries that accompanied my kids' cheeseburgers and chicken tenders looked like someone ate half of them prior to them being served. The mac and cheese was fine, but the hot dogs that came out with them were inedible. I tried one piece and it tasted odd- like it was rotten. The four hot dog pieces were pale and overcooked. How they managed that, I'm not sure! I ordered the chicken ranch salad, which looked like a dollar side salad from a fast food restaurant. Meanwhile, I thought when I ordered I was getting a deal because the salad was on the $5 menu. The lettuce was fresh, but I opted not to eat the tomatoes because they looked soggy and brown inside. As for the desserts, my kids all got the candy shop sundaes and I got the happy ending. It looked as if the person who prepared them did so with his/her eyes closed. They came out messy with ice cream dripping out of the sides and the whipped cream lopsided and melting all over. The flavors were fine- as expected- but that presentation was simply unacceptable. When the check came, I noticed that the waitress charged me full price for the Fribbles instead of the $1 upcharge on each. Also, for my salad, I was upcharged for getting grilled chicken which I didn't request. I was also charged extra for cherries because my kid wanted more than one. I didn't contest that charge even though I never used to get charged for that. My waitress apologized and had the manager fix the bill-- twice. As for the service, it was not great. The waitress seemed like she didn't want to be there, and wasn't very friendly. She didn't check in on is frequently enough, so we had to wait for water refills and had to come up to the counter to request a few things like a straw and spoon. The ambiance of this place was sketchy. While some families came in and were fine (kept to themselves, maintained a manageable volume, and were out for a nice time), there were two families that were so loud that you could hear them disciplining their children. One lady was threatening to hit her child for acting up. Another let her toddler find his own way to the bathroom, which was way over by the entrance and down a hallway. He couldn't find the bathroom on his own (obviously), so he was screaming for help. This doesn't make for a pleasant eating environment! Overall, it was a terrible experience. When your kids tell you that they're never going back to a restaurant, that's pretty telling. They were unanimous in feeling that way last night after our dinner. Hopefully this bad experience was only for this location. I'll have to find a new Friendly's for when I have a craving for their coffee ice cream and peanut butter topping! I won't be coming back to this one. read more

Walked in, not getting any type of greeting and took 10 minutes for them to finally get their act together and take orders. The people behind us got their orders within 5-10 minutes, and we didn't get ours for another 20 minutes, until we had to ask the cashier when our ice cream was going to be scooped. The ice cream wasn't that good either. Friendly's¿? More like NON-FRIENDLY!! read more

This place is awful. It is dirty, service is extremely slow, and food is subpar. I went with my husband and son the other week. The waiter was so slow that we took our bill to the front counter and paid. As we were in the parking lot strapping my son into the carseat, our waiter comes running out the door and screams across the parking lot, "are you going to pay the bill?". I was extremely shocked and all I could do was shout back that we paid at the front and then he turned around and went inside. I will never again walk into a Friendly's, especially this location. That is not how you treat a customer. read more

Great service by our waiter, Tyler. Service was fast and the food was good! The menus that were given to us from the Manager had food stains. Please clean the menus! read more

Visited Friendly's last night and probably the last. The server couldn't find a clean table for us to sit at. We were freezing and looking at other guest they were too. It took over hour for us to get our food a salad, burger, and kid meal. 20 minutes for ICE CREAM. I can get past all that. What annoyed me the most was they offer add onion rings, fries or waffle fries to your order. So I did I added waffle fries. When the bill came I was charged for the appetizer loaded waffle fries. Server claimed he couldn't change it. So I paid for $10 for a side of waffle fries. I'm done. read more