I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

I read the Yelp reviews for Astera before I reached out to them, and the 5-star reviews are spot…read moreon! I sent a message via Yelp on a Sunday night and they immediately scheduled our oven troubleshooting for Monday afternoon. Their front office staff is incredibly responsive! George (technician) arrived timely and was very thorough. He explained things to me every step of the way. He is approaching this very methodically - ok, so it's not the igniter, let's look at the next link in the chain... I saw George called out by name in other Yelp reviews, and I understand why he comes so highly recommended! He called the manufacturer to discuss his findings, but the manufacturer tech team wasn't available. He let me know he would be calling them again in the morning and that he would reach out to me with an update. I've had plenty of negative or so-so experiences with other service technicians from other companies. This experience with George / Astera is so positive that I'm posting my review even before the service is completed. Astera will be getting first crack at all of my appliance and HVAC service calls going forward.

Brace yourself because he will charge you for everything. You will be charged separately for…read moretrouble shooting and you will also be charged for his labor time to fix your system. You will also be charged for travel time to your destination. You will have a large repair bill by the time his visit is over. He uses a program on his computer with pre-programmed labor rates for absolutely everything. As a one man operation I would think he would work much faster than he does, but he is actually quite slow. And to top it off, if you ask him to explain the various charges, he develops an attitude. Buyer beware.

Very good experience with this AC vendor ! Showed up when scheduled, responsive when had initial…read moreconcerns and installed the unit quickly. Works well but in initial days of install. With price perks given (complementary maintenance package, etc.) and service responsiveness thusfar, I am expecting to be very satisfied with this Eco Pro relationship going forward.

AC was out and contacted Jim. His response was quick and Jason came out the next day to check the…read moreunit. Requested a quote on new system. Appreciate the prompt response, honesty and hope the quote is competitive and we are able to go with them for the new AC unit. I recommend them.

The new AC was installed quickly and considering our needs. Thank you - glad to support local!read more

Vinnie and Preferred Comfort are great. Thorough, honest and knowledgeable…read more Unfortunately I did not know about Preferred Comfort previously as I got completely screwed by ABC to the tune of $2200 as I had to go out of town therefore had to let them get my heat back on. When I got back from my trip I called Preferred Comfort and he cleaned and assessed both of my furnaces and water heater and gave a clear explanation of the status and recommend actions. Preferred Comfort will be my choice for HVAC from now on. Buyer beware if you call ABC!

We initially hired Preferred Comfort for a check up on an aging air conditioner - Victor diagnosed,…read moreunfortunately, that the air conditioner had a leak and needed to be replaced. Based on his professionalism, we hired Preferred Comfort to replace our air conditioner and air handler. I'd gladly recommend them to anyone else - the price was very fair, and Vinnie and team were very communicative and great to work with.

Still no Call back from…read moreThese scammers. Absolute shysters. DO NOT USE THEM. unless you do not want your heating ac fixed and spend hundreds of dollars for absolutely no resolution. Zero zero Zero stars. AVOID

Absolutely the worst. They Could not figure out the problem on multiple trips. Charged me a…read morelot of money anddddddd Still broken. No problem it's 30 degrees out. Should be cited and closed by the BBB. If you are not able to perform the simplest of jobs and then charge hundreds of dollars for said failure, you should be shuttered !

My AC was not working. I called into Chicago HVAC and they were able to send a technician out same…read moreday (Thanks Maria!). The tech resolved our problem within an hour of being here. Great service, the technician took photos of before and after, explained the issue found and how he was going to resolve the problem, and brought shoe booties to keep our house clean. Highly recommend.

I was referred to Chicago HVAC by my neighbor who had great things to say! I called to schedule an…read moreHVAC maintenance, and service was friendly and efficient. I needed some repairs in my furnace, which Orlando just came out to do. He was communicative, professional, and so helpful. He was so thorough and explained everything so well. I highly recommend this company given the fair pricing and excellent service!

Vladimir and his crew replaced our AC/Furnace/Humidifier. They worked from early morning until…read morelate evening to get the system in a working state, on a high heat index day. They are very flexible on working with my needs and offered a very reasonable priced system Despite some required adjustments due to a different sized system, they were willing to work with me around the pricing. Vladimir is very professional and was in constant communication with me throughout the entire process. I highly recommend Hero Air!

A couple of months ago, I moved to a new house. Since I hadn't been happy with my previous HVAC…read morecompany, I thought it was the perfect time to find a new one. So, of course, I turned to Yelp! That's how I found Hero Air. I called to schedule an AC tune-up and asked if they could come on Memorial Day since I had the day off from work. The person I spoke with thought they would be working that day, so he scheduled the appointment. The next day, Vladi called to apologize and explained that they had decided to reserve Monday for emergency calls only. I completely understood and asked if I could have a late afternoon appointment on a different day, since I'm a teacher and prefer not to miss school. He was very accommodating and scheduled me for the upcoming Wednesday between 4 and 6 p.m. Communication throughout the process was excellent, with both email and text updates. Luis arrived early and patiently waited for me to get home. He was a true professional, and I really appreciated his work ethic. He showed me how to change the filter and explained why I wasn't getting good airflow in my bedroom. Another thing I like about this company is that they don't try to sell you annual maintenance plans--in fact, they don't even offer them. They simply come when they're needed. The pricing is fair and reasonable. I highly recommend Hero Air and look forward to working with them again in the future.