Update- 5/23 - To the owner, thank you for your response. Reviews are meant to be a customers personal experience not a personal attack towards you. I want to clarify that I did not request a refund (which I received 30 minutes ago and thank you) but rather an apology from the chef for his unprofessional behavior (which I never received). While I was addressing my concerns with Cecile, the chef was in the background making rude and inappropriate comments, which was unacceptable. My primary issue lies with the lack of communication, respect for a paying customer, and accountability.
I was never offered ice packs, likely due to the establishment being busy, and I was not informed that writing on cakes was not preferred. Had this been communicated, I would have been understanding. Instead, I was told the chef is an artist and that's how he creates his cakes. Regardless of his approach, the final product did not meet my request. If the chef was unable to fulfill it, he could have politely communicated this to me. The handwriting on the cake was poor, resembling that of a young child. While I understand no one is perfect, this does not justify yelling or disrespecting a loyal customer.
I have no personal issues with you or your establishment. However, I find it quiet unsettling that you took the time to send me a private message informing that there will be no apology because he felt offended and how you looked me up on Facebook and brought up my personal health. Yes, I am in need of a kidney and I appreciate you wishing me the best but that has nothing to do with this matter.
Like I mentioned before this was not meant to throw shame at your business but to address an issue your husband has toward paying customers (females at that).
Please know that in a previous review I had mentioned that Your desserts are tasty, and I've enjoyed them many times at your café. The front counter staff have always been pleasant, and your cozy café has been a welcoming place.
It was until this incident, I loved visiting every Saturday. Regrettably, this experience has left me disappointed. At this point, you can keep your apology. I wish you and your team the very best moving forward and wish to no long entertain communication.
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Update 5/21- On 5/17, I addressed a concerning issue with the management regarding unprofessional and disrespectful behavior from the chef, along with a disappointing experience related to a misspelled "birthday" on a cake I ordered. Despite my efforts to resolve the matter, the chef offered no apology or resolution. Instead, management dismissed my concerns, defending the chef's actions by claiming "in France, that's how they spell birthday" and emphasizing the chef's status as a "professional artist." The dish itself, as shown in photo, did not reflect this claimed expertise. Their focus was solely on having me remove this review rather than addressing the issue. As a result, they've lost a loyal customer due to their poor handling of the situation and lack of accountability. I would advise to look at all the other reviews as well as Google reviews to see the lack of professionalism from this establishment.
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Update 5/17: I had a pleasant conversation with a manager regarding my concern, but overheard the baker/owner making rude remarks about our discussion in the background. This unprofessional behavior was completely unacceptable and left me feeling so uncomfortable that I no longer wish to return. In addition, the writing was from the baker/owner himself. Other review(s) address concerns about his rude and unethical behavior. Boulanger grossier!
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5/16 - I am a frequent customer of this establishment and I was truly disappointed with the cake my husband purchased for my birthday yesterday. The cake was overly soggy, and the writing was poorly done, with an obvious misspelling of "Birthday." I expected a much more professional appearance from a bakery. read more