Update on the 2018 Fiesta. Car has been great. Very few issues. We recently had an issue with the door actuator and windshield moulding replaced. Not exactly inexpensive. Jose G. in the service department thoroughly explained our options and helped us get the best deal we could with our Ford credits, veteran's discount and everything else. Have to give him the credit he deserves for going out of his way to explain our options and guide us through the process. Never felt pressured or rushed. Stand out service. Highly recommend Jose G. for service needs at Fremont Ford. Also, needed to get some new tires. Wife's a race track demon slayer and those tires were toast. Shopped a deal based on quotes provided by Jose and decided to get them done here based on our recent experience. Happy with the decision. Thanks again Jose. read more

Fremont Ford - 2017 Ford Fiesta - Car Dealers Near Me - Newark, California

I've been dealing with issues ever since I leased my car from Fremont Ford. Let me be clear -- the car itself is amazing, and I truly enjoy driving it. Unfortunately, the experience with this dealership has been the complete opposite. Both the sales and service departments have been extremely disappointing. Poor communication, lack of accountability, delays, and an overall careless attitude toward customers have made the entire ownership experience frustrating. Every interaction feels like the customer is the problem instead of someone they should value and support. I would never recommend this dealership to anyone. A good vehicle deserves a dealership that actually cares about its customers, and Fremont Ford simply does not deliver that experience. To Ford as a company -- this should be a wake-up call. Customers invest a lot of trust and money into your brand, and dealerships like this damage that trust. It's time for meaningful improvements in customer service and dealership accountability. read more

I have been servicing my vehicle at Fremont Ford for several years since purchasing my car there, and until recently I had generally positive experiences. Unfortunately, my latest visit for an oil change was extremely disappointing. I went in using a coupon that Fremont Ford had sent me in January 2026, but the coupon was not honored during checkout. More concerning, after the oil change, the maintenance technician left some nuts loose on my vehicle, which caused dangerous noises while I was driving home. It took me a couple of days to realize the issue originated from the service visit. I submitted honest feedback through the dealership survey I received afterward. Shortly after, Carmen from management contacted me, apologized for the experience, and offered two resolutions: 1. A mobile technician to fix the issue. 2. A full refund for the service. However, these offers were made only after asking if I would update my review positively, which I agreed to because I believed the issue would genuinely be resolved. To their credit, the mobile technician came quickly and fixed the loose parts immediately. I was then told that because I had paid in cash, a refund check would take a few days and required higher management approval. For the next 2-3 weeks, I followed up once per week and was repeatedly told the refund was "waiting approval" and would arrive soon. The refund never came. Eventually, my calls started going directly to voicemail, and I stopped receiving responses entirely. At this point, I have largely given up on receiving the refund, but I believe the public should know about the way this situation was handled. Mistakes can happen in any service department, but failing to follow through on promised resolutions and avoiding customer communication afterward is unacceptable. read more

Fremont Ford - Newark I recently switched from leasing to purchasing a vehicle, and unfortunately the experience left a lot to be desired. I was called in with only about 10 minutes before closing, which meant we rushed through the entire process; something that made me very uncomfortable, especially for a major financial decision like buying a car. When I turned in my leased vehicle and took ownership of my new purchase, the car was not in acceptable condition. It was dirty and was missing floor mats. I was told to come back in 3-4 days and they would have the mats ready and detail the car. It has now been over a week and a half, and I still have not received my floor mats -- and it has been raining. I feel like I was just pushed through as a sale rather than treated as a valued customer. The lack of follow-through and the pressure of a last-minute closing time made for a very disappointing experience overall. read more

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I've bought a few vehicles from Fremont Ford and 2 of them from Ahmad Nasiry. Best guy there I even had my brother and brother in law purchased vehicles from him every one from the sales team to finance always been very helpful even the service team are on it. read more

Fremont Ford - 2024 f150 - Car Dealers Near Me - Newark, California

We just bought a F-150 Raptor from fremont ford, it was great experience. Ahmad nasiry was such a great help, we have been doing business with him for multiple years will definitely come back. read more

Fremont Ford - Car Dealers Near Me - Newark, California

I had a great experience working with Imaad at Fremont Ford. He was professional, patient, and genuinely willing to work with me throughout the process of getting my car. He made everything feel smooth and stress-free, answered all my questions, and never made me feel pressured. I truly appreciated his excellent customer service and would definitely recommend asking for him if you visit Fremont Ford! read more

Decided on buying a Ranger and called around for pricing. Fremont Ford had pretty much the exact model I was looking for. Called Ahmad Nasiry with the price I was willing to pay and it was very easy to get a deal done. I made an appointment to come by (I had already test driven the model) and he had the paperwork lined up and ready to go. He is persistent when trying to reach out, but I would also say that he has been great about follow up and making sure I didn't have further questions about the car. I asked him about a bedliner, and he gave me the option of getting a factory liner or getting a spray in bedliner, and I didn't go with his guy just because it wasn't as convenient to get to. I haven't had to go to the dealership for service, but my sales experience was pretty smooth and pretty painless. read more

Some of the best customer service I have ever received at a dealership, he really listens to the customers wants and needs. Make sure to ask for Imaad when you go in, I promise he won't disappoint! read more

Many Service advisors are so rude. I would avoid "Raylene" if I have to go here. But I would rather drive all the way to Capitol San Jose for better service read more

Just wanted to give my 5 star review to Imaad and his team at Fremont Ford. He went above and beyond to make the deal happen for me. Very professional, respectful car dealership. I never felt pressured at all. I was actually given a deal, and allowed to go home and think about it. I returned the next day to get my 2025 Maverick. The next day I was taken around the dealership to meet individuals at the parts and service department. I really felt a connection with the team. I would recommend Imaad for anyone looking for a good car buying experience. read more

Ahmad and his entire team are amazing: always welcome us with a smile, they are respectfu and attentive. the Fremont Ford dealership is clean and organized. We had bought several vehicles from Ahmad, he makes things happen even if our credit is not the best. Thank you Ahmad. read more

Terrible NEGLIGENCE MECHANIC on the part of the shop. I took my 2024 Lightning in, and it took them a full month just to repair a single battery cell. They finally handed the vehicle back to me, but just 10 days later--while I was driving down the street--the protective metal shield covering the electrical components fell off. This is an extremely dangerous situation; had that happened on the highway, it could have resulted in a terrible accident for both me and other people. The service was abysmal. Be extremely careful and inspect your vehicle thoroughly. The only thing they said to me was, "We're sorry--it " We didn't assemble the protector properly; we forgot to put in all the bolts" was a mistake that never should happen have I went through a terrible, traumatic experience. Thank God it didn't turn into anything serious. VERY DANGEROUS FOR ANY ONE read more

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Avoid this dealership at all costs. I went in to buy a car for my mom, and the manager refused to even discuss numbers unless she was physically there. I was the one handling the deal and trying to save her time, but apparently that wasn't enough. Completely rude and a total waste of time. The whole experience changed my mind about buying a Ford, so we ended up getting her a BMW instead. read more

We took our new truck to Fremont Ford for a recall service. The best part of the experience was Mark our service provider. He was friendly and professional. Initially we were told if there wasn't a problem it would be 3 hours. We went off for breakfast and received a notification that it would be ready at 4. (We dropped it off at 8:30). We were heading back to request a loaner when Mark called to say it was ready. Although they washed the truck the technician got oil in it when driving it so we had to clean the floor when we got home. The worst part of the experience was the manager. We noticed a protective part was missing from one side. We asked the sales manager about it. He's attitude was uncaring and dismissive. Although we tried to determine if it was standard or not he minimized our concerns and just said to order it on Amazon. He wouldn't explain how we could find out whether the part should have been there, what it was called or how to order it. read more

Individuals matter in any business. I HIGHLY recommend Imaad Rahimi for sales. Extremely personable and is willing to go above and beyond what's required as a salesman. Zero pressure and patient! He sold me a 2025 Mustang GT (just a base model too) last year and helped to arrange a recall issue today at dealership. He didn't have to do that...... so that's why i'm leaving review- well deserved. For service.. ASK FOR STUART!!!! Very knowledgable and worked in tandem with Imaad to make sure my needs were addressed. He has a 'geniune' good vibe about himself- much like Imaad- and wanted to mention him as well. I recommend these two INDIVIDUALS if you want to use Fremont Ford! read more

More or less second the bad reviews about customer service. Ford does not allow appointments in the afternoon or weekend for 'Service Autotrack' notification, which is related to the computer system that controls my transmission. So I take a day off work and the scheduling lady at Fremont Ford was rude and wouldn't make my appointment, saying she needed my VIN number. Why do I need to go get my VIN number to make an appointment, that is the protocol. OKK I guess you can just hang up your phone and call the other Ford Dealers a few miles away because this place is bogus. read more

Just got my Ford Bronco, and I couldn't be more excited! From the moment I walked in, the entire team made me feel welcomed and supported. Everyone from the general manager to the finance and sales managers was incredibly kind, patient, and truly went above and beyond to help me get approved. They took the time to understand my situation, worked with me every step of the way, and never made me feel rushed or pressured. You can really tell that they care about people, not just about making a sale. A special thank you to Jesse Zárate and the whole team you guys made this experience unforgettable. If you're thinking about getting a car, I 100% recommend coming here. This was way better than I ever expected, and now I'm driving away in my dream car! read more

Fremont Ford - Car Dealers Near Me - Newark, California

We went to this dealership 2 weeks ago; we just went straight to business. They helped me to get my first vehicle (Maverick) easy transaction. They didn't lie about the price, they're straight to the point. Would recommend. also look for harris 5/5 dealer read more

Smoothest car buying experience hands down that I have had. This is my 4th car purchase and 2nd time with Fremont Ford and the reason I got there is excellent service I get. I was glad to see some familiar faces from last time. This time, I worked with Behrooz from the Sales team and he gave me the best deal my car exchange and I could not be more happy. He got me the tax rebate and some other discounts, coming down to my asking price. And to top it, I got a surpise check of $2k in rebate from Fremont ford. Cannot be more thrilled to drive my new upgraded Mach E. Definitely recommend it. read more

Fremont Ford - Car Dealers Near Me - Newark, California

Please do not go to that dealership,they are absolutely the worst. They sold me a car with a brake problem now they don't want to be responsible for it. They are the worst,Stay away!!!!! read more

While the initial service was good, my truck came back with a wobble and vibration in the steering wheel that were not there before which means to me that when they rotated the tires, they did not align or balance them and now I have to go else where to get that done because I will never go to Ford dealer again for service unless it is a recall. They also looked for the problem I had with tire pressure sensor fault notification, but did not fix it but charged me 139.00 to tell me it was faulty which the car already told me. Dealership service departments are not the place to get your truck or car worked on if you want good quality service for your hard earned dollars. read more

Just bought a mustang gt 5.0 and the whole crew was really nice. They got me an uber ride twice and I highly recommend talking to abbas. Thank you so much guys!. read more

Not sure what's going on in the Service Dept. at Fremont Ford. Their mechanics don't seem to be able to diagnose or repair their own FORD vehicles. Someone needs to investigate. read more

I have been coming to this particular ford dealership service shop for a while now, and every single time I have been provided with great service. This particular time the person that helped me was Stuart O'Brien. Great and friendly service. And ofc thanks to the actual tech who worked on my car. read more

Imaad in sales was very helpful, and introduced me to the team as if I was his family. Jose Guzman in service was incredible as well. Dropped my car off for an oil change and Jose was very responsive along with helpful explaining all of the services and details. Good stuff going on here at this dealership, thanks again to both of you guys! read more

Parts counter folks are always super nice. You can order online and pick up from here too!

This place was amazing!!! Thank you Geo and the entire Fremont Ford crew for the respect, integrity, and attentiveness toward me. I was a bit sad at first to let go of my previous Ford car as I lived in 4 different states in the last 8 years and had made tons of memories, but I love my new Hybrid Ford Escape. I went to two different Ford dealerships and did not receive the same customer service. The manager made a funny joke when I went to the dealership the next day saying" call Bruno" as my brother In law Bruno also helped me navigate some of the questions with my car purchase and the loan, but now this joke is also shared among my family members and siblings!! :D Overall they simply provided an excellent customer service throughout the entire process!! I am very happy to have visited this place for my new car purchase! read more

We bought a used car at Fremont Ford. Immediately after driving it home, we discovered an important safety issue that made the car unsafe to drive. We worked the issue up the hierarchy at the dealership, eventually contacting Michael Pollam, their General Manager. Michael took our concern very seriously and had us bring the car in for an evaluation. By the end of the day Michael had restored the vehicle to a safe condition. We very much appreciated Michael's caring, concern, and dedication to doing right by the customer. Thank you Michael! read more

Today was an unbelievable day for me as a Ford Customer. I planned on eventually going to another competitor dealership, however I am so glad that I did not and that was all thanks to the staff. I was looking at vehicles in the lot when Aziz approached me and began assisting me. Aziz was extremely polite, patient, and very knowledgeable. It came time to run credit and this is where things became even better. Tariq came by and introduced himself and immediately told me he had great news and that "I was going to love him" Tariq was right I ended up loving him along with Aziz, Abbas, and Mansoor. These gentlemen took care of me and made me a life time FORD customer again. Thank you all again for your time and prestige customer service! Can't wait to share the epic customer service I received with friends and family. read more

The service experience was very unprofessional and unsatisfactory. Tarek hung up the phone when I called to ask if my new vehicle was ready. I bought a new 2025 model truck with only 40 miles, and it was delivered without a working wiper system. Even after more than three weeks, I have not received the vehicle. The person claiming to be the manager, Mr. Tarek, was rude and offered no real solutions. The dealership seems to focus more on financial transactions than on customer service. He bluntly told us it was our fault because we should have inspected the vehicle. However, it's the dealer's job to have a vehicle checklist before selling a "new" car. I advise prospective buyers to be careful when considering a purchase from this dealership, as they claim to sell brand-new vehicles that might be defective. All I have to say is that DONT GO. read more

I had the privilege of working with some awesome people at Ford on Tuesday 06/24/25. I elected to trade in my Honda Civic for a Ford Ranger Lariat FX4. I was treated with respect, the sales team was not "pushy" and overall had a positive experience. That's coming from someone who likes to trade in and buy a new vehicles every 2 years ish. I have been to many dealerships over the years, and this was a solid experience. I worked with the finance manger named Mustafa Barakzai. He was great to work with, and helped me with all of my issues and questions. Thanks! read more

Fremont Ford - Car Dealers Near Me - Newark, California

Worst customer service, messy waiting line design, horrible employee training. Strongly disagree of any positive reviewer's points of views up there. First of all, I'm a very loyal client with Ford family since 8 years ago. I purchased my first car in this Fremont Ford location and did the oil change and other else services every time. I made an appointment on 1/15/2024 7:30am, and I arrived at 7:32 am but I saw tons of the cars blocked the Oil Change lane even way out to the outside road, I don't want to break their rules so I refuse to act like another vehicles owners got in the line of Service line, which is shorter. Thus I parked outside the road and walked in to the front desk check-in three times. First time, I check in with Parts department lady and associate Brandon. They told me I need to do my best to drive in the right waiting line, but the line was being blocked by the Service Line customers. I stuck outside, then I drove to the service line like they told me to do. Second time, I walked in again, it already 7:45 am, I asked them what should I do for my 7:30 am appointment. One employee Shane, who is a skinny white gentleman, told me to full up an early bird sheet can help me check in first, but I still need to wait for all walk-in sneaky and cunning customers who blocked the Service line for the maintenance service. So I walked back to the car keep waiting. Third time, at 8:00am I walked in to check my appointment again, there is a white female associate from service line told me that I need to keep waiting in my car, because they need to sign in all the walk-in first. 8:15 am, I finally have one of the employee Brandon helped me to check in; and unfortunately, he is the few employees who get to work on time, the rest of the crews are either late for work or ignoring me, probably they already know I'm not appreciated for this waiting, especially I made this appointment like one week ago, and setup every service details through the phone. Now, 9:00 am, I'm waiting in the waiting room. I'm going to see the result and modify this review to be fair. 11:22 am, all done for oil change and two recalls completed, I decide to give one star back because Brandon always gives a positive feedback and big smile. 最糟糕的客戶服務，凌亂的等候線設計，糟糕的員工培訓。強烈不同意任何評論者給予的正面觀點。 首先，從八年前開始，我就是福特家族非常忠實的客戶。我在Fremont Ford購買了我人生的第一輛新車，並且每次都此進行換油和其他服務，儘管我有不少在車行工作的朋友，我依然堅信福特的服務品質。 我於 2024 年 1 月 15 日上午 7:30 有預約，我早上 7:32 到達，但我看到大量汽車堵塞了換油車道，甚至到了外面的道路，我不想打破他們的福特服務規則，所以我拒絕像其他車主一樣進入服務等待線，儘管這條線的等待更短。於是我把車停在機油更換的等待路邊，步行至前台辦理了三趟Check-in。 第一次，我與零件部門的女士和維修部門的同事布蘭登聯繫。他們告訴我，我需要盡力在正確的等候隊列中行駛，但該隊列被服務等待的客戶擋住了。逼不得已之下，我按照他們的指示開車前往服務等待線，此時已經更多比我晚到的車排在我前面了。 第二次，我再次走進來，已經是早上7點45分了​​，我再次告知他們我有一個早上7點30分的預約，一位員工Shane是一位纖細的白人紳士，他告訴我先填一張早鳥單可以幫我先辦理Check-in，但我仍然需要等待所有堵住了服務等待的客人，儘管我知道他們是需要維修服務，甚至大部分的人是沒有預約的。於是我也只好走回車上繼續等待。 第三次，早上8:00，我再次走進去查看我的預約，服務等待隊列的一位白人女同事告訴我，我需要繼續在車裡等待，因為他們需要先簽到所有客人，不管他們有沒有預約。 早上8點15分，終於有一位員工Brandon幫我辦理了業務；不幸的是，他是少數幾個準時上班的員工，其餘的工作人員要么上班遲到，要么不理我，可能他們已經知道我不喜歡這樣的等待，尤其是我罕見的在一周之前就預約好了，並通過電話設置每項服務詳細資訊。 現在，上午9:00，我在候診室等候。我將查看結果並修改此評論以使其公平。11:22 am終於完成了換機油和兩個Recalls檢查，包括一個倒車攝影機更換。尤於布蘭登給我的好服務，我決定再給他一顆星。 read more

Fremont Ford - Car Dealers Near Me - Newark, California

This review is for the Ford Mobile Service of my 2024 Mustang GT. I made an appointment for 10 am on a Tuesday to get an oil change and tire rotation. For some reason, I thought they were going to send someone out to get my car, take it for service and return it back to me when it was done. So I was pleasantly surprised when Christian called me an hour early to let me know his prior appointment cancelled and asked if he could come 45 minutes early. He pulled up in a van, got the keys from me and was done in ~ 30 mins. right there in front of our house! Big thanks to Jazmin & Christian for making the service for my car seamless and not stressful! We all know car maintenance is an inconvenience especially when you have to drop your car off and wait . . . . . . . don't sleep on this program or the dealership. read more

Came in for $104 oil change which is already high and they want to now charge 3% if you use your credit card. Whether I buy something for $5 or $1000 from a grocery store or Amazon I don't get charged a credit card fee. Why here? Use your coupons if getting service here. And if buying a car you can get an extra $3000 off in addition to their $1500 rebate. When they say they don't do Dealer Markup it's BS, they just inflated the listed price at this dealer. read more

Fremont Ford - Car Dealers Near Me - Newark, California

The employees at Fremont ford were spectacular. They went above and beyond in taking care of all my needs. Typically, I would never go to a dealership for anything. Now I wouldn't go anywhere but here. If you want to feel good about a salesman see Behrooz Rahimi. He made me feel like my needs were more important than any amount of money I would spend. He went out of his way to take care of me. Then I had to deal with the service department. The service department is why I stay away from dealerships. NEVER AGAIN!!!! Jose was amazing. He gave me status reports every day and made sure everything was done as quick as possible. I have one side note to management. Your whole team serves you well. Invest in a better voicemail system, please. Your team deserves it and it will help serve your customers better. read more

This review is based on my experience with purchasing 2024 Ford Bronco Sport. It is the second SUV(and the first NEW one:)) I have purchased from this dealership. Actually, I am their customer since 2019, and I have never regret about that. Ernesto and Mustafa made the whole buying process very easy and straightforward, starting from appraising my trade in to offering the best financing options and extended warranty/maintenance packages according to my needs. After 5.5 years of servicing my previous SUV at Fremont Ford, I also highly recommend their service department. read more

Stay away!!! Quoted $4,385 for a 60k service on my F-450. Ford's actual recommended maintenance at 60k is oil/filter, fuel filters, and inspections -- which should cost ~$600-$1,200. The estimate included redundant coolant service, throttle body cleaning, and other unnecessary add-ons. I've heard of shady dealerships before but come on man this seems borderline illegal...The worst part is you're left standing there for 10 minutes when you show up for someone to greet you. Not only are the prices inflated 4x but their customer service seems to be non-existent. Management really needs to take a hard look at these practices and decide if they really want to be known as the "shady" ford dealer. read more

When a mistake was made by the appointment scheduling team that caused a big inconvenience for me and my wife Fremont Ford stepped up to make it right. Mistakes are going to happen but Michael (GM) and Carmen (Customer relations manager) went way and I mean WAY above and beyond to make it right. Michael and Carmen turned me into a satisfied customer and if my van is again in need of service, a returning customer. I did not catch the name of my service tech but in my conversation with him he was friendly and took the time to explain everything he did to my van even checking my spare tire (which was way under pressure) to make sure I'd be good to go if the spare was ever needed. Doing the right thing means a lot to me so five stars to Fremont Ford for doing the right thing! read more

I'm thrilled to share that I just picked up my new Ford Escape, and the entire experience exceeded my expectations. From the moment I arrived, the whole team made me feel genuinely welcomed and supported. Everyone--from the General Manager, Abbas, to the finance and sales managers--was exceptionally professional, patient, and went above and beyond to ensure I was approved and comfortable throughout the process. A special thank you to Robert for his outstanding assistance, and to Abbas for his leadership and support. This team truly made the car-buying experience seamless and memorable. If you're in the market for a vehicle, I wholeheartedly recommend visiting this dealership. I'm now driving away in my dream car, and I couldn't be happier! read more