I never thought I would write a positive review for Toyota Fremont. About 20 years ago, my family…read morehad two very bad experiences here when trying to purchase a car, and ever since then I honestly avoided this dealership completely. We walked in yesterday with zero intention of buying anything -- we were just planning to look at a car and leave. To my surprise, we ended up buying a car... and I still can't believe it myself. The reason is Michael, our salesperson. He completely changed my perspective of this dealership. He was friendly, patient, and genuinely easy to talk to. He gave us honest comparisons, explained the deals clearly, and never once made us feel pressured -- which is very different from what we experienced here in the past. Michael made sure our budget and needs were respected, and he helped us find exactly what worked for us. His professionalism and sincerity made the entire process smooth and comfortable. Because of him, I now see Toyota Fremont in a completely different light. Thank you, Michael, for restoring our trust and making this a positive experience.

(SERVICE CENTER)…read more Three Months for a Warranty Repair, Multiple Misdiagnoses, and My Car Was Returned Unsafe I brought my 2021 Toyota Supra GR A91 Edition to Fremont Toyota for warranty work because the vehicle could no longer measure its oil level. This is a well-documented issue on the A90/A91 Supra platform, with the oil pump being a known potential cause. My service advisor assured me they would take care of it. This was in Late May After diagnosing the car, they told me it only needed an oil level sensor. I approved the repair Early June. The replacement part took about three weeks to arrive, which I understand is outside the dealership's control. What was frustrating was the complete lack of communication. I never received a call or update when the part arrived. Every status update throughout this entire repair process came because I contacted them first. Once the repair finally started Mid June, another week passed with no communication. I called again and was told they had discovered another part was needed before they could continue. Again, no proactive update from the service department. Another week went by with complete silence, so I drove to the dealership unannounced just to find out what was going on. To my surprise, my car was already finished Early July and ready for pickup. No one had contacted me. Unfortunately, the repair did not fix the problem. The oil level still would not read correctly, so I had to bring the car back. During the second visit Early July, I asked if they could show me diagnostic data confirming the oil pump was operating correctly. They could not. I then borrowed a professional scan tool from a friend's shop and found an "abnormal oil pressure" fault code. I brought this information to Fremont Toyota, and they agreed to investigate further. After inspecting the vehicle, they told me the oil control valve had failed. I specifically asked if they were certain it was not the oil pump and whether they had verified the pump was functioning properly. They assured me the oil pump was fine and that only the control valve needed replacement. Two more weeks passed with no communication. Once again, I had to call them myself to learn the status. I was then informed that replacing the control valve had not resolved either the fault code or the original problem. Only after that unsuccessful repair did they conclude that the oil pump itself was faulty, which was one of the primary concerns from the beginning. Nearly three months after first dropping off my vehicle, the oil pump was finally replaced and the issue was resolved. Even then, I was never notified that the repair was complete. I had to contact the service center myself to ask whether my car was ready for pickup. Car was picked up Early August. I thought the experience was finally over until the following day, when I found a bolt on my garage floor. Concerned, I took the car to a trusted independent shop for an inspection and alignment. They discovered that the skid plate protecting the oil pan had not been properly reinstalled. Multiple fasteners were loose, and three bolts were completely missing. Had I continued driving, the skid plate could have detached while I was on the freeway. Waiting for warranty parts is understandable. Diagnosing a difficult problem is understandable. What is not acceptable is the repeated lack of communication, multiple misdiagnoses, requiring the customer to continually chase updates, and ultimately returning a vehicle with critical underbody panels left unsecured. The technicians eventually repaired the original issue, but the overall experience left me with very little confidence in the quality control and attention to detail. After almost three months without my car, I expected better communication, better diagnostics, and a final inspection that ensured the vehicle was actually safe to return to the customer.

AutoNation Honda Fremont made buying a new car one of the best dealership experiences I've ever…read morehad. A huge thank you to Chi Luong and Kent Branner for going above and beyond every step of the way. They were professional, patient, knowledgeable, and made me feel completely comfortable and confident throughout the entire process. There was never any pressure, and they took the time to answer all of my questions while making sure I got exactly the car and model I wanted. I was also extremely happy with the price, which made the whole experience even better. From start to finish, everything was smooth, transparent, and genuinely enjoyable. If you're in the market for a new Honda, I highly recommend AutoNation Honda Fremont. Ask for Chi Luong or Kent Branner. You'll be in great hands. Thank you both for making what can sometimes be a stressful process into such a pleasant and memorable experience!

I am not sure if management changed or what's going on. Service used to be great. We had work done…read moreon my car in 2025, Tyler was our service advisor and when we returned all the service people had been changed over and even the mechanic who worked on my car was gone. Our first visit back was pleasant, Mauricio was especially helpful and seemed to care about his customers. This time... service was pretty bad. To be fair, the appointment I thought I'd scheduled was not confirmed, so we went in hoping we'd be able to get an oil change without that confirmation. I sat in the car for a long time. There weren't any cars there except for mine and one other who also did not have an appointment. Ismael( maybe the mechanic or a porter) was the most friendly. He was the only person who came over to check on us and let us know we'd be seen as soon as someone was available. The only other customer in line was seen before I was- even though I had arrived first. Adrian finally came over, again asked if I had an appointment, asked me to leave the key inside and go wait inside until he finished checking me in. While the other customer was being talked to about his car and service needed, I sat in the waiting room for another 20 mins while Adrian ate his Wing Stop and chatted on speaker to a mechanic about another customer. My husband came inside and my car was moved to the back so he decided to ask Adrian if we could leave- since the car was checked in. There were a few things they had suggested we also get serviced- once we communicated we were only there for the oil change the attitude seemed to flourish. Pick up was transactional... Ismael asked if they should wash my car and Adrian stated very clearly "if there's a crack on the window NO" - he knows there was a crack on the bottom on the front window, he checked me in. I thought most dealerships hand washed, I could be wrong. This is a customer service position. Front facing to the public. Who I think should be the friendliest, most helpful and informative especially if trying to upsell. Not the case here. Maybe we will return maybe we won't but it sure won't be with an appointment scheduled with Adrian.

My nephew had been searching for a very specific pre-owned Subaru Crosstrek, and we were thrilled…read morewhen one became available at Subaru Fremont. From my first conversation with Alexis, the experience was exceptional. She listened to exactly what we wanted and how we wanted the process to go. There was no pressure, no games, and no wasted time. She handled everything over the phone and online flawlessly and delivered on every promise she made. When my nephew arrived at the dealership, the Crosstrek was cleaned, fueled, and ready to go. Jamie in Finance was equally impressive, getting him through the paperwork and out the door in about 45 minutes. What really stood out was that the great service didn't stop with the sale. They gave him a fair value for his trade-in, accommodated his request for rubber floor mats and a Subaru pet carrier, and immediately ordered a replacement for the missing second key. The vehicle was also Subaru Certified Pre-Owned, which gave both of us tremendous peace of mind, and they even beat the interest rate offered by his credit union. I typically have a trusted contact whenever I buy a vehicle, but I didn't know anyone at this dealership. Alexis and Jamie exceeded every expectation. They made the entire experience smooth, professional, honest, and enjoyable while honoring my request to keep the process fast and fun for my nephew. He couldn't be happier with his new Crosstrek or his car-buying experience. It's refreshing to find a dealership that truly does what they say they're going to do. We highly recommend Subaru Fremont, and we especially want to thank Alexis and Jamie for providing outstanding customer service. We'll gladly send friends and family their way.

The only reason why I'd rate this particular Subaru Dealership place higher than I should is…read morebecause they use Philz Coffee for their coffee machine and one of their representatives named Jay was really kind / timely with updates. He even gave us a quote and walk through of what needed to be done to my car, but also respected which out of the options I wanted to have serviced that day to avoid extra charges. The other few times we have gone here were disappointing with both their customer service and service time being unreliable. Even with an appointment at 9:45am, we didn't get out until 12:40pm. The last time I went they didn't even tell us my car was ready for pickup after sitting for 2 hours...

Excellent service in sales. Abe & Shay stayed late & made the process quick & painless…read more After reading yelp reviews re: lease return issues, we hope management is meeting its responsibility to make returns as painless as buying & financing. Re: Service Center, as a buyer we would hope loaners are made available when needed for as long as needed. That's just common decency & smart business.

Great experience working with Abe and Ali. I came in with a specific car in mind, and they…read morerespected my time by jumping straight into the pricing. They were easy to reach over the phone and willing to discuss numbers in detail before I even set foot in the dealership. Everything was transparent from start to finish, with no hidden fees, forced add-ons, or surprise packages tacked on. They drove a hard bargain, but everything was in good faith until we reached a price point both sides could work with. Their post-sale service was just as solid. When we identified a minor trim scratch on delivery, they handled it professionally and immediately swapped it with a factory OEM replacement part with zero hassle. Overall, it was a clean, no-bs transaction, and I'd happily work with Abe and Ali again.

Buying my brand new 2026 BMW M340i was an awesome experience. Huge shoutout to Jesus and Nado for…read moremaking the whole process smooth and stress-free. They were friendly, professional, and took the time to answer all of my questions. They really went above and beyond to make sure I was comfortable every step of the way. I couldn't be happier with my new car and the great service they provided. Highly recommend working with them!

I had an outstanding experience working with Ali at BMW of Fremont. After shopping around multiple…read moredealerships in the Bay Area, Ali stood out immediately for being transparent, responsive, and straightforward throughout the entire process. From the start, he communicated clearly over email, answered all my questions, and most importantly respected my time. There was no pressure, no games, and no surprises when I arrived at the dealership. Everything we discussed beforehand was exactly what was presented in person. Ali helped me secure an amazing deal on my new BMW X7, and the entire process was smooth and efficient. I was honestly surprised at how quickly everything moved , I was in and out much faster than expected, which is rare when buying a car. What I appreciated most was his professionalism and honesty. He made the experience feel easy and stress-free, which is exactly how buying a car should be. If you're in the Bay Area and looking for a BMW, I highly recommend asking for Ali at BMW of Fremont. Great service, great communication, and a great deal. Thanks again, Ali!

Exceptional Experience with Mehdy at Fremont Mazda!…read more If you are in the market for a new car, do yourself a favor and ask for Mehdi at Fremont Mazda. I recently purchased a 2026 Mazda CX-50 Hybrid, and Mehdy made the entire process absolutely seamless from start to finish. Car buying can usually be stressful, but Mehdy was a breath of fresh air. He was incredibly knowledgeable about the new CX-50 Hybrid powertrain, answered all my questions with patience, and never once made me feel pressured or rushed. He genuinely cared about making sure I was comfortable with the purchase and worked hard to get everything finalized efficiently so I could get out on the road. Whole process was very smooth, Mehdi helped us feel very comfortable. Thank you, Mehdy and also Salvador, for the stellar customer service. I am absolutely loving my new SUV, and I know exactly who I'll be recommending to my friends and family!

THEY SAID IT'S NORMAL, FOR YOUR CAR TO BLOW WHITE SMOKE FROM EXHAUST PIPES.. AFTER ONE DAY PURCHASE…read more& Breached Contact.. Backstory: Saw a used FOREIGN CAR (be nice), came & checked out, purchased car. Day one, everything SEEMED good. Al (Business Mgr) even helped me seal the deal. smh. I returned next day to get old vehicle I left overnight, & discuss a few undisclosed issues noticed after car purchased. Reputable ppl advised/showed me car was previously repaired, brakes not tight enough, slight rattle (engine), & few other issues. At first they were accommodating & offered a tech to look at these issues. Someone saw a note on my keys that said a break issue/fuel pump & the service advisor was looking for me. When I spoke to the advisor later, he said everything was fine, which wasn't the note seen on my keys. This caused a dispute with my witness. Ultimately, they denied anything was wrong as "the car was recently serviced." Annoyed from the back & forth, I left & as I got 2 blocks away WHITE SMOKE starts coming out the exhaust pipes of my car as I'm inclining the overpass. I make a U-turn & go back to dealership. I immediately ask for Eddie (sales mgr), & tell him the issue. We then take him & the salesman on test drive to see white smoke from my exhaust. Upon return, Eddie acknowledges the smoke, still insisting it's normal. I looked him dead in his face & said I don't feel comfortable taking car home (live 50mi away/car blowing smoke). I asked them to keep car & inspect it.. He said they would not know what to check for. I said the white smoke coming out the back! TF?. THEY SAID IT'S NORMAL, FOR YOUR CAR..TO BLOW WHITE SMOKE.. AFTER ONE DAY PURCHASE.. Here's the icing on the cake... I have a 1mo/1k mile warranty (have in writing), BUT THEY REFUSED TO INSPECT THE ISSUE I REPORTED, UNDER THE WARRANTY. MAKE IT MAKE SENSE! I expected more from Eddie & Al; these issues aren't normal by far! That's a complete breach of contract & that's a big problem.. To have advised I didn't feel comfortable in a car purchased from YOUR DEALERSHIP & you dismiss it is REPULSIVE! My engine could've blew up. I have zero tolerance for this in a newly purchased car. The joke will NOT fall on me!

Customer service was great. Car was done on time. And they cleaned the outside of my car which I…read morewasn't expecting. Thank you!

had my car serviced Saturday 06.06.2026 Johnny Nguyen was…read morehelping me I am coming to this place since I bought car in 2014 and different people were helping me. But when Johnny came to the picture I have more appreciation for that place .