Customer Service and sales are great before you buy . But after the purchasing process all of a sudden customer service dept sucks . If you ask about anything it seems like they are fake busy or irritated. Tyler is the only one that deserves 5 stars , give him a raise. read more

Plenty of parking space. Small display for visitors. The venue is only 2 room. Not to much to see here. No factory tour for visitors. read more

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Great and honest company, providing education and trustworthy electric cars. Employees here show much respect to other co-employees.

Worked with Dom at Tesla and honestly couldn't have asked for a smoother experience. He made the whole process feel easy from the jump--no stress, no pressure, just straight-up good service. Super responsive, kept me in the loop the whole time, and answered every question without making it feel like a sales pitch. You can tell he actually cares about making sure you're taken care of, not just making a sale. If you're going the Tesla route, definitely ask for Dom. read more

Thank you for turning a bad experience into the best experience Fremont team! I ordered my first Tesla and had it delivered to the Los Gatos location. Long story short after waiting over an hour to get the car we denied it because of paint issues and scuffs. The next day we drove to the Fremont location and let's just say I'm only coming here for all of my Tesla needs. We met Dustin and he was immediately attentive and helpful. He ordered us a new car and within 4 days we picked it up. The crew working that weekend were so sweet and helpful. Come here if you plan on ordering a new car! read more

Dominic O. has been absolutely outstanding throughout my experience. He's taken the time to walk me through every detail, making sure I fully understand the process without ever feeling rushed. His knowledge is top notch, and he explains things in a way that's clear and easy to follow. What really stood out to me was his patience! no matter how many questions I had, he was always willing to help and made sure I felt confident every step of the way. It's rare to come across someone who genuinely cares about the customer experience like Dominic does. Especially in the car business! If you're working with him, you're in great hands. Highly recommend. read more

Sales consultant Martin Cervantes provided us with very professional, patient, and friendly service. We successfully completed our order and picked up our second Tesla within one day. I would give this salesperson and this store a 5-star rating! Thank you again to Martin Cervantes for his efforts. read more

Tesla - Car Dealers Near Me - Fremont, California

I ordered my Tesla on the app, Ervin Salmo was the rep assigned to me. Great customer service, made the experience a breeze. He helped me decide on which model, what trim, etc. Great help, greatly appreciated. read more

Dom was amazing. Made my used car buying experience the best one I've ever had. Truly. I'd recommend him 10/10. Thanks for making the experience smooth and memorable, Dom. read more

I just got back from Pleasanton. I'm still working throughout the day, but I got some time. I was in the neighborhood, so I figured I drop-in to see what's good. I've been to the Tesla Factory right next to here more than a few times. I didn't expect the Tesla Showroom to look like this. I don't use the word emaculate that much, I rarely do, but this is emaculate. I see great products. It was nice to meet some people out there that happen to be in the building as well. The Design Center is impressive, I like that. And the Powerwall unit, is neat. read more

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My truck was hit by a Tesla driver and he carried Tesla Insurance issued from Tesla at 45500 Fremont Blvd, Freemont California. I cannot get this insurance company to complete my claim. The Tesla caused $3300.00 in damages. Under their instructions I had the repairs done at my local auto body with Tesla promising they would mail them a check to cover the charges. Well, that was over a month ago and we have not seen a check so I had to pay the auto shop from my own pocket because I needed my vehicle back. I cannot get anyone to return my phone calls or emails. Their claim department is very difficult to get a hold of anyone. The phone system give you the run-around. Please do not get Tesla Insurance. I have filed a complaint with the California Insurance Commissioner and they are looking into the claim. Tesla is a great car, but their insurance is terrible. All I am wanting is payment and that seems to be too much for Tesla Insurance to do. Be aware, you may pay your premiums, but they may not be there when you need them. But a Tesla but get insurance elsewhere. read more

:P

Most amazing tour of a unique company. If you've never been to a car manufacturer tour, come check it out. The huge assembly floor, with the highly advanced automated arms, self driving carts, and giant stamping presses was definitely a highlight of our delivery experience. The tours are available to someone taking delivery on a new Tesla, and up to three guests. But you can also take a tour after delivery, any owner can bring up to three guests then too. There is also a supercharger station, with free coffee and Wi-Fi, and a comfortable lounge and showroom to sit in while you wait. read more

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The best experience with car pickup I every had. And I wasn't even the owner! It's one thing to noticed everything going well with a friend who is picking up his Tesla P85. But quite another to see that all around me the other new owners are just as involved and happy with the new cars and service as well. The were some issues . My friend had made a checklist to go over before we went there. A couple of items popped up. But never was there a time when his salesman gave an answer that was anything but courteous and helpful. His answers contained the detail and confidence needed to convey a sense the issue would be taken care of in a manner that was good for all. The Tesla factory tour was also great fun. I won't go into it very much more than to say the tour should be one of the SF Bay area things all local and tourists should take advantage of. If you ever went on a NUMMI plant tour then be ready to be surprised in a great way on the methods Tesla uses to build their cars. Also the way the have rejuvenated the plat itself. Some things have been retained for the production line. Many things have been brought in. Overall a satisfying factory tour. Not as good as the Everett tour of the boeing facility, But then two different products are made. Better than tours I have taken in the past of other automakers even if Tesla currently lacks the historical depth. You really can't go wrong buying a Tesla. read more

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If you're looking to do a test drive of a Tesla, then come here! Be sure to make an appointment! It's quick and fast, just call them and speak with an appointment specialist who can help you coordinate a date/time. Weekdays are probably the best times since it's less busy. We had a friendly service rep who took us out on a test drive. The car is fast, sleek and silent!! :) There are some nice open roads around this campus, where you're allowed to drive fast, so that's always nice. The lobby area is swank. The whole appointment shouldn't take more than 45 minutes. We learned a lot about the car as well, so that was awesome. read more

Tesla - Lobby of Tesla, to test drive the new cars! - Car Dealers Near Me - Fremont, California

What a great experience. I picked up my new Tesla 90D a few weeks ago. It is my first new car purchase and I have no regrets. Amazing technology. Love it! read more

Tesla - So cool - Car Dealers Near Me - Fremont, California

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Not only are the Tesla Model S cars IMPRESSIVE, their STAFF is PHENOMENAL! I recently had placed my online order for a Tesla but noticed my order did not have children's seats add on which I had ordered. Since I was in the area that day I figured I would pop my head in the Santana Row store and see if a staff member could help me out. Right away there was a staff member to greet me and help me. The assistant manager was able to pull up my order and add the children's car seats to my order. At the time when I placed the order the delivery time was about 30 to 45 days out. I asked the assistant manager if there was any way I could speed up the delivery process and there is actually a way!! It's not guaranteed but basically after you order the car you have a window of about 2 weeks to make changes to your order in case you change your mind on something. Then after that it goes live in their system. About a month goes by and I get an email and a phone call letting me know the car is in production and it has a Vin # so get ready to pick up your car soon. At that time I basically had to give them all my info etc etc to process the paperwork. A week goes by and it's time to take a drive to pick up the car in Fremont. I get there and there's someone right at the door to say hello. I sign some papers which only took a few minutes. Then two Tesla staff members walk me out to the car to give me a run down on how the car works etc etc. I was basically in and out of there in about an hour. You also get to take a tour of the factory! I didn't have time when I picked up the car that day. Even though I already took delivery of the car I can call them and set up an appointment to get a factory tour at a later date! All I can say about the Telsa Model S is that it is an EXCEPTIONAL car for being all electric! You guys did a MERITORIOUS JOB! read more

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Came by for the Double Black tour the other day and was pleasantly surprised! Tour started off with a little tech talk which was informative. Moved on to a test drive with a co-pilot in the P85D which was insane! (in the insane mode...) Handling and acceleration are truly world-class, better than a Porsche 911!! Our co-pilot was super chilled-out too encouraging us to push the vehicle on the "private road" ...which I'm not so sure that it was... The last part of the tour was the factory tour. The Tesla factor is now fully refurbished since it's NUMMI days. It's much more modern and bright. ...now only if Tesla improved the fit and finish of the interior panels and gap tolerance between the body panels...the car is $100k...they might have an additional buyer... read more

Stopped by here the other day for quick test drive on behalf of my friend who was too busy to make it. He flew to Vegas later that day, so I took the 85KWH Model S for a quick spin. Simply AMAZING power and handling! Very smooth power and the ride was extremely stable. I liked how they calibrated the throttle response for the electric motor. They've probably had some time to perfect it since the car was first released. It wasn't even the P85+ Model, just the normal 85 with a Sport Package. The showroom itself is very inviting and looks much better than the old one that was there before. The receptionist was nice and helped me sign the test drive waiver quickly. They have water and coffee or tea for anyone waiting. I'd highly recommend anyone who hasn't driven one to do so here or in Santana Row. Great experience all around. read more

Tesla - 85 KWH with Sport Package - Car Dealers Near Me - Fremont, California

This update just added one star for the haters. It's not Tesla's fault if you can't spell and your significant other has anger issues, nor is it classy to air your dirty laundry about working there. Move on and become successful. That is the best revenge. My father, two brothers, and I came here for a tour/delivery of a new vehicle. Our tour guide was great, it was just difficult to hear her due to the stamping process of the Tesla body panels and the distance of where she was sitting in correlation to our cart. A headset with speakers in the carts would remedy this. She was great either way. They have some very cool machines constructing the vehicles. KUKA is not only a nickname for my aunt, but the name of a machine that looks like a giant arm and can change it's hand to suit the work need. I watched in amazement as it went from a suction cup device for the windshield, a hand which placed both front seats gently within the vehicle, and some type of riveting device. I appreciated the fact that Tesla uses aluminum for almost every panel of the vehicle to save weight, and they also recycle scraps of aluminum. read more

Tesla - Car Dealers Near Me - Fremont, California

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Great experience at the Fremont factory. We went there to test drive the Model S. Met several of the employees in the showroom and went on our test drive with Joshua. He answered all of our questions and the car was amazing, we didn't go there planning on ordering a car since we had a Model 3 on reserve but after the test drive we wound up ordering the Model S. It was a great no pressure to buy experience. The car sells itself. After driving this car for 2 months we decided to take it on a trip from Sacramento to Las Vegas to see how it would ride for more than a around town experience. It went flawlessly, love the car even more. We will be heading back to Fremont once they start rolling out the Model 3. We won't be going back to Gas... Thank you Elon Musk, What a great car!! read more

Tesla - My 1st but not my last TESLA!! - Car Dealers Near Me - Fremont, California

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Awesome experience! There's free valet and reserved customer parking space near the delivery centre (building with lined red outline on roof). Brandon who gave us our factory tour was engaging. They also give you a thorough orientation before allowing you to drive off with your brand new Tesla. Amazing what technology can do nowadays. :) read more

Tesla - Driving home my mom's Tesla Model S - Car Dealers Near Me - Fremont, California

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I picked up my Model S at the factory 5 months ago, but didn't realize there was a Yelp listing until now. The factory was amazing with all the modern machinery and all the cars coming off the line. I even got to say a quick hello to Elon Musk on the factory floor on a Saturday night! I've been back to the Fremont service center twice for issues with the car and they were I was treated very well and the issues were quickly taken care of. It's a better service experience than I've had with other luxury makes. If your can afford one, Model S is THE best car around, at least according to consumer reports. If it's a bit pricey, wait for the Gen III in a couple of years. read more

Tesla - Car Dealers Near Me - Fremont, California

We were ecstatic to pick up our showroom Model S 90D today at Fremont. The factory tour was so informative and gave me a new found appreciation for robots, what's more fun is that these robots are named after Marvel characters! The reason for my low rating here is that I'm truly disappointed with the customer service. Tesla has always touted itself in providing the red carpet customer experience and perhaps my standard and expectation have been set way too high. After the new owner video presentation, the Tesla representative brought us to our Tesla inside the big tent. We see our car and we are thrilled! It's a beautiful obsidian black. On closer examination, I notice scratches on the front near the license plate area. The representative quickly apologized and asked a lady to attempt to wipe it off. After some detailed wiping, the scratches were less noticeable. I know it's probably not a big deal, it's perfectly normal to have scratches for a showroom car. But certainly, I do expect a higher standard of quality for a car that was never sold to anyone - a car that I'm buying directly from the manufacturer. As I enter the car, the interior has numerous obvious finger prints and there were water rings mark left behind from beverage containers. I'm not asking for a brand new car, but I'm truly disappointed that Tesla did not even bother to detail the car before handing over the keys to us! I've always held Tesla in very high regard but I believe even a lower-end car manufacturer / dealer would at least detail the car before handing over the keys. I'm truly disappointed with this Tesla experience. read more

I've driven a few cars in my 40+ years and my model S is by far the best car I've driven. Instant torc, stupidly insane technology, superb safety, joy to drive and a joy to let it drive itself, continual software updates, all in a sleek looking piece of art. All interactions with the company has been 5 star experiences. They are service artists! How can a company be so good!? The model Y will be our next car. And when my house needs a new roof, you bet I'm getting tesla solar installed. Tl/dr: best car in existence. read more

If you are looking to buy a tesla there is no better dealership than here. I came here with a friend of mine to buy his tesla. They had a variety of teslas and all the models available out on the lot for you to look at and test drive. They also have charging stations here for tesla owners and for people who are going to buy their teslas. The customer service here is AWESOME and very professional. The waiting area here looks like you are in a designer store which makes it very comfortable. I forgot our sales associates name but he was extremely helpful and made the car process very smooth. There is no better place for a tesla purchase and you will be 100% satisfied with the customer services provided here. You can see this dealership from the freeway and looks like a modern piece of work, so what does that tell you? read more

My interactions with Tesla Service & Ray Nunes in particular have been excellent and he's followed through with everything we've discussed and I trust him. As I see it, Ray and the Tesla Service Dept. delivers personal attention that includes helping owners with their cars by taking a look at the problem at the car. The service provided is often hands-on at the car. I have had a 12K and a 24K service in the past 12 months and received a loaner vehicle at no charge to me. I am not a mechanic so I cannot speak about the mechanical expertise and implementation by Tesla techs but I trust Ray and Tesla Service Techs. I have witnessed Ray's interactions on my behalf with the service techs. My car drives like a dream. I love to tell folks that my car is better today than the day I picked it up just over a year ago. Ray has been very generous with his attention and understanding and I appreciate that. I am one of Tesla's biggest fans largely due to Ray Nunes. I also want to give kudos to the phone support that is offered 24/7, 365. read more

The review is for this location's handling of Certified Used Tesla(s). I had the worst experience ever of buying a car. First, you can't see the car before you buy it. But that's OK, it's TESLA, you'll surely like it. OK, I took the bait. Picked the car's features and paid $1000. Sales people are impossible to find. You only get pre-printed e-mails from them. And they switch off because they 'go out of the country.' I dealt with 2 'sales people.' They were USELESS! After you pay $1000, you are refered to a 'delivery specialist'. It should be ready in 2 weeks the 'delivery specialist' says. 2 weeks later, the car is still in QUEUE... and as punishment for being annoying and asking questions--you get a new 'delivery specialist'. Well, it's now been 7 weeks! Still no car, still getting pre-printed e-mails! read more

Got to do a factory tour with two dozen other coworkers, and it was a great experience! Highly recommend to anyone, Adam does an amazing job giving facts about the company while you get to see it all in action! Gave us all an even deeper respect for the company and what it stands for! read more

I recently accompanied my parents on a visit to Tesla Motors for a test drive. My parents are currently shopping for a new car and they were intrigued by Tesla. I'm a big fan of electric cars and technologically savvy vehicles, so I was definitely on board. Tesla Motors is very easy to get to - it's right off highway 880. My mother had made an appointment ahead of time for the test drive. The sales person, Ian, who accompanied us for the test drive, was extremely knowledgeable about Tesla, the different vehicles, and all of the different aspects of the vehicle. I had the opportunity to test drive the Tesla and, wow, what a ride. So quiet, so smooth, and really well designed. There is also a charging station on site - we noticed a fair amount of people stopping by, plugging in their cars, and then coming into the site for coffee and drinsk as they waited for their cars to charge. Really hoping that my parents will end up purchasing the Tesla. If not, I'll likely be purchasing one of my own in the near future. My fiance and I agreed that this will be our first car once I finish my training. read more

Update on my last review. After a amazing customer service on putting our downpayment for the Tesla, the Tesla pick up was just as great. If you're close to the factory, I highly suggest taking a factory tour with the pick up. The anticipation was already built with the 3 month wait, and being able to see first hand how the cars are made was fantastic. The buying process was crystal clear, no waiting, no shady dealers. After our tour, the assistant took us to the back where our Tesla was parked and being charged. We signed the paperwork in less than 10 minutes, took lots of pictures, and he gave us a quick run through on how everything works. It was like being in a candy shop and walking out with the giant display candy bar that you'd never imagine you can take home. I said it once, and I'll say it after the pick up, the Tesla buying process was the best experience i've had in purchasing a car. read more

I had a solid 4-star overall experience at Tesla's home service center next to the factory in Fremont: clearly marked and easy to find, friendly and knowledgeable staff, uncrowded, free coffee and soft drinks, cozy waiting area and clean bathrooms. The giant windows that show off the actual service area is a nice extra touch, like something out of a techie gear-head's fantasy. What boosted this review to 5 stars was the outstanding experience I had with Ninos, a service advisor at this location: I arrived early to drop off my car for its first inspection at around 7:40am on a morning that was freezing by California standards. I was greeted by Ninos who encouraged me to grab a hot cup of coffee while he quickly pulled up some paperwork. Although the stated purpose of my visit was a simple tire rotation, I explained to him that I also had a few other concerns about the vehicle. He attentively wrote these down, asked a few follow-up questions and assured me that he would get everything taken care of. A rental car was quickly arranged (apparently Tesla has sold all their loaners given meteoric demand - go figure) and off I went to work, happily caffeinated. Over the course of the day I was surprised to receive two personal emails from Ninos providing his direct contact information and updating me with the status of the car, in addition to two automated messages from Tesla with service request information. When it became apparent that I wouldn't get out of work in time to make it before the 7pm close of the service center, I called Ninos and left him a voicemail. He returned my call with a voicemail of his own and then followed up with another call to let me know that he would wait for me past 7pm and that: "It's no problem. I know there's traffic, so drive carefully and take your time." Wow. After struggling through an hour of the tail-end of Bay Area rush hour, I finally arrived back at the service center close to 7:40pm (i.e. a full 12 hours after I had dropped the car off). I was warmly greeted by Ninos, who was the only person left in the center. He walked me through the service that had been done, informed me that the car had been washed and cleaned, complete with a nice coat of tire black, and assured me I'd get an email with the description of work. He then checked to make sure I grabbed a bottle of water - I already snagged two, I'm Asian - before venturing outside to pull my car up to the door. Needless to say, I was extremely impressed with this personal level of service and even more struck by how genuine and natural it seemed. If Tesla has thoughtful professionals like Ninos, who go the extra mile for customers, throughout its organization, it will be around, as many of its enthusiasts hope, for a very long time. P.S. One final tip: this service center does get booked up fast, so if you need to schedule service, plan on calling a few weeks in advance. read more

BEYOND AMAZING! Words cannot describe why I am so in love with my car. I love it even more because I just put finally downloaded my Tesla App on my phone and wished I had done it sooner. Locking, unlocking, flashing lights, honking the horn, venting the roof, turning on the A/C, checking the charge range, all from my phone remotely. I do not even have to be within a certain range from the car. As I am typing, my car is at the service center in Fremont while I am at home in Morgan Hill. Checking my app, I see that the driver's door is open and my charge is at 200. I push on the vent function for the panoramic roof to see if it opens and it sure does from the comfort of my home even though the car is currently in Fremont. Pretty Cool! There is supposed to be an update in in near future where I can have the car open the garage, pull out, and pick me up at the front door with the A/C or heat on. That will be neat. This car is definitely a SMART car and gets smarter and smarter the longer I have it. I have taken it to Napa, visited a few vineyards, and back from Morgan Hill on a single charge. This past weekend, I took it to San Diego, Orange County, Santa Monica from Morgan Hill. It was really fun and a great way to test out all the different Superchargers along the way. The superchargers are spaced out nicely and at very convenient stops. We were at Tejon Ranch Supercharger and had yogurt at Yogurtland, restroom breaks, and walked back to the car just on time to have the car charged enough to reach the next charger at Harris Ranch. Gas cars do take shorter times to fill up, but most travelers go buy snacks and take breaks at gas stations anyway. The time it takes to rest and stretch your legs at gas stations is equivalent to charging the Tesla enough to go for another 1.5 hours to the next station. Our road trip was extremely relaxing and stress free. I am no longer afraid to travel or range anxiety anymore. I have plans to purchase another within 2 years. Looking at the P85D the next time around. I have the 85D now and they just came out with the 90KW battery. I know when I purchase again in 2 years, there will be a battery with a longer range. It gets better and better each time. Until next time.. read more

Tesla - First Napa trip with the car. We were able to visit a few vineyards without having to recharge - Car Dealers Near Me - Fremont, California

A bud and I test drove the Model S p90d AWD. It is ridiculous!!! Fastest car I've ever driven and "launched." 762 horsepower and 0-60 in the low 3 second range. The center weighting + suspension / handling is no joke. Most mind blowing part was the autopilot on the freeway - 880 northbound in traffic..... The car changes lanes automatically by just blinking over and the car brakes / accelerates smoothly and intuitively. The parallel parking is just as easy / intuitive and the visual control and dash are killer. In. Sane. It's easy to call bs just reading articles or watching YouTube videos but when Elon Musk says self driving cars will be widespread in 2 years, he is not joking....... It is really a possibility..... All Teslas apparently come with the autopilot capability built into the hardware and chassis. We had a 6'7" sales rep, our main rep, Joshua and my buddy and I and the leg room was surprisingly plentiful. The 6'7" sales rep sat behind the driver and had ample leg and head room and the trunk (a wagon) as well as the front trunk provided a TON of unexpected space. No issues with blind spots or strange structural issues that impacted visibility and the windshield / window designs maximized visibility. One issue performance wise was the low speed "idle / braking" such that when you release the "gas" pedal, the car applies a level of breaking - so to release the pedal is to actually apply a brake - takes a little getting use to. Generally, driving a non-combustion car reminds you of / feels like (at first) driving a golf cart... But it's sleek and sexy design and performance as well as being able to stop using gas or motor oil is as economically practical as it is environmentally sensible. Also, trim wise - I noticed the mirrors don't "fold" all the way in flush to the door (being nitpicky now). Model S pearl white with the 21 inch rims...... Man..... Also, it was amazing to see how many superchargers and charging infrastructure were widespread throughout the US. You can road trip to Calgary, Canada or Seattle because of the frequency of charging stations. As to whether or not the rated "230 - 280" miles per charge (depending on battery model) holds up can only be tested with time. Awesome experience. Joshua from the sales department was amazing. No "car salesman" feeling at all when walking in. We had tons and tons and tons of questions and he knew everything no references needed..... Everything from specs, history, company to financing and allaying concerns. Waiting to see the model x and the model 3 ($35k car). Best thing is the car is assembled locally in Fremont with local labor and the batteries for upcoming years will be produced in Reno. It is worth a check out if you're in the market for a car. Tesla is a company with a mission for the future and great customer service from people who seem to truly believe in the product and company mission. read more

Ok, so here's the update on the Tesla ownership experience...what was a 5 star review is now a one star review. We originally bought a P85 in 2013 and were fairly pleased with it as the months rolled by. It was a good enough experience that when Tesla announced the dual motor P85D about a year after we bought the P85, we were one of the first to place an order. The P85D is a much better car than the P85, but Tesla has let us down so many times that we won't buy another one. First, it took Tesla months after delivering the P85D to deliver the next generation seats that we had paid for. Not such a huge deal, but the fact that they took our money without delivering what we paid for left a bad taste in our mouths. Then, when the autopilot function was finally activated (months after it was supposed to be activated), it turned out to be a seriously flawed and sometimes dangerous system. It certainly did not live up to the promises Musk made. Worse, each update to the car's operating system is a step backwards. The new version (8.0) is a disaster. Also, from what I hear, the new SUV version (Model X) has been a horribly flawed release. Add to that the fact that as more Teslas hit the road, the superchargers get increasingly crowded, leading to waits that are unacceptable. Combine this to the fact that the real world range of the cars is about 30% less than advertised and you have a car that needs to be recharged every 150-180 miles, and you have to wait 15-30+ minutes for a spot at a supercharger, then you have to wait a half hour or more to charge. Teslas are very limited use vehicles and we are profoundly dissatisfied with what has become of a once promising new technology. read more

Enough of the Happy Hour Haterade of Tesla. If you don't like the mission the company nor products, simply to "buy in." A car designed and manufactured in the San Francisco Bay Area. Hmmm sounds like job creation and contributing the local and national economy. Don't like styling? Tesla is not loosing sleep over it. The staff are friendly, knowledgable and have a great sense of humor. It is apparent, that each person I have met enjoys and takes pride in their role at Tesla. The factory tour is fantastic! It's hard to describe these giant German built robots but it is a sight to beholden. Note that tours are reserved for only those taking delivery of their Tesla and two guests. read more

I needed a tire rotation before an upcoming trip to Seattle, WA. Tesla Fremont Service Center is terrific! My Service Associate, Ninos George, took care of my paperwork and gave me periodic updates on my cars progress while I waited (and watched behind large glass windows). I'm VERY impressed by the detailed list of work done. There was much more information than just: "Rotated tires"! The current tread wear for both front and back was noted in x/32", TPMS re-calibrated, proper lug-nut torque mentioned (a big concern of mine from previous vehicle experience and constantly warped brake rotors), inflation checked, car wash offered (I declined), inspection, updated firmware, check of thermal systems (required after a firmware update), etc. Excellent customer service! Plus- it goes without saying that owning a Tesla Model S is phenomenal! read more

I needed to get a fix on the Supercharger so I came here. While waiting, I watched a gaggle of Chinese tourists show up. The staff handled them nicely -- apparently the group showed up unannounced looking for a tour and test drives. Yikes. Regardless I thought the staff treated the group pretty nicely as they wandered around the showroom and took pictures outside the factory. As far as amenities available, it's decent. There's coffee, water, bathroom, and free wifi. Guess I can't expect more given that I was just here to grab some free electricity. read more

I love coming her occassionally to charge my car and make use of the supercharger access that I paid for. I only come during the evening or early morning since I want to avoid the crowd and possible wait. If I happen to come here when the office is open, I'll grab a coffee and say hi to the staff. I usually walk around the area while waiting or take the family and dog for a stroll. read more

Tesla - Car Dealers Near Me - Fremont, California

We skipped the free factory tour, but picked up our new Tesla today. Free valet to park your car. You simply walk a short distance to the red awning to check in and wait for someone to come to you. Free tea or hand made coffees and snacks. Daughter loved getting hot milk with a splash of vanilla and whip. Tesla contract specialist came over and led us to one of the tables and chairs and went over entire contract and answered all questions. We paid for a new Tesla jacket snd got some free swag for being a new owner. When signed and complete, we got led outside to our new car while he went through everything with each of us. We asked a lot of questions as we were going on a road trip that day and our guy was patient and kind. Took about 45 minutes, than I drove off with the car, husband took our other car home. Great experience - nice staff from start to finish and everyone wants to help you with no pressure or rushing you. Very happy with car and with Tesla staff for making this an enjoyable experience. read more