I just want to really appreciate the staff that works here they took away the headache of getting quotes and getting car insurance altogether. Jaime, Vanessa & Karina made this a breezy experience. I'm a 1st time car owner so I was Naturally nervous & had lots of questions but I HIGHLY RECOMMEND this location. ShoutOut to Stacie in Anaheim as well but the customer service line could use some work...(Attitude) someone named Enrique. BUT THIS LOCATION GREAT JOB AND THANK YOU!! read more

Freeway Insurance - Home & Rental Insurance Near Me - Santa Ana, California

Kimberly was very nice and helpful. I bought a vehicle and she was able to guide me with a clear path on what I needed to do. I came back the same week to sign. read more

What a joke/lie. Recently I had all state and I was paying $148 a money for full coverage. Renewed my policy didn't click autopay missed a payment leading to policy ending. My fault so I called this place let them know why I was calling. They said some california laws have changed and would start me with liability for 30 days and after call back and they'll insure me full coverage. I made sure to ask if price would increase they said no I'll have the same 148 and they need me under their policy for 30 days . Cool haven't had any issues for over 5 years with tickets called back to get my coverage and they want to slap the monthly to $278... use my experience as a example. Side note I don't like writing 1 stars, also If you call and need help be ready to be hung up on mid talk and pass around from line to line. read more

So I had just gotten off the phone with them told them I was coming in to make a payment I showed up and they were closed. It was 5:45 PM and they told me they were open and to come on bye then I call another freeway insurance trying to get connected to a different Santa Ana location and a guy just hung up on me after I told him I'm not driving out to Anaheim after I just told the insurance agent I drive all the way to Santa Ana to make the cash payment read more

I walked in to the Santa Ana office and was greeted by a buetifull smile Cinthia Sanchez offered too help me out. I have suspended license and she explained her options needless too say shes definetly getting my referals read more

The young lady named Cinthia is amazing and I definitely recommend letting her help you get the lowest rate possibly out there!!! CINTHIA S. IS THE BEST! read more

Called in to ask for a non-owned auto policy and I was quoted at $390 just to START the policy so I said no. MAGICALLY, they were able to get it down to $295 to start and I said no, then GUESS WHAT?! They were able to offer me a 6 month policy for $210 paid in full, lmao what?! Don't let insurance brokers punk you around with high fees, unless, of course, you're a terrible driver with a bad record. When they ask what your budget is, DO NOT give them an amount. read more

First and foremost they the people that I've talked to have been unprofessional, rude and liars. I received a quote and provided the girl with my contact info to pay $140. After thinking about what I did thoroughly I realized it was a rip off since I'd have to pay $200-300 more. I called stating I was no longer interested. I was informed that I would need to go in person to cancel. In which I did and after signing The document for the refund, the guy stated that I would receive a refund in 3 days. It has been 5 days so I decided to call the number that was on the guys card. A rep responded in a smartass way and said there was no guy of such name. Once I mentioned his last name he said of yes , let me transfer you. Then I was transferred to another girl and she said she would have him call me. It never happened. I spoke to a "corperate" rep and he mentioned that my policy was still active etc. I mentioned how is that possible if on the document I signed clearly stated that I did not ever have a policy and I would be refunded. He said oh it takes about a week for it process. Ughh, worst experience ever. If I could rate them on a negative scale or a 0. I would. This shows that the people that I spoke to are unprofessional, liars and not willing to provide the help needed to address problems. All they care about is the money. Update: I was reembersed the money and the policy has been cancelled. That makes me happy. read more

Please just come here when you have couple extra hours and you don't know what you wanna do with! Don't waste your time in here. read more

Cinthia Sanchez helped me recently open a car insurance policy & she was very friendly & helpful & had excellent customer service skills! She got me a lower rate than AAA for full coverage! A low down payment too! Yay! Plus she has beautiful curly hair! :) Thank you for your help Cinthia! :) read more

Great service! Jazmin was amazing! Thank you so much going to tell my family about it :)

This place is absolutely terrible with their customer service. If you're calling for a quote and they tell you, "Can I call you back?," make sure you DON'T hold your breath. They certainly do not keep their word and if you manage to do business with them make sure you completely understand what you're getting yourself into (read the small print) I didn't go ahead with them, the biggest turn away was the fact that they don't keep their word, if they don't want your business they should just flat out tell you rather than giving you false hope. Good luck if you're considering them. read more

It was definitely a good experience at this location and was helped by Axel! He's very efficient and explained everything so clearly and you're treated like a priority. Thank you so much! read more

Jorge was informative, insightful and thoughtful. I appreciated the way in which he answered my questions and promptly showed me the information I was looking for. read more

I needed to get insurance on a motorcycle but I've been busy and had not gotten around to doing it so i called freeway insurance to get a quote, Karina Luna took care of me, super professional and knowledgeable I got a great deal she is not only easy to talk to she completely went out of her way to save me money and I truly appreciate it. Thank you Karina for everything ! read more

We were referred to come here by my parents. Luz Ramos was so patient and very detailed with our policy. She helped us get the best price. Thank you! (: I want to update my review. A week later, I received a letter from the insurance stating that my first payment was due on the 5th, Luz Ramos clearly stated my payments would be on the 18th, since that's the day we got insurance. She then stated, we had until the 15th to make our first payment. I received a Notice of Cancellation on the 10th because my account was past due. She clearly lied to us AGAIN, and our payments are not due the 18th like she promised. When we got insurance, I asked Luz if there was a convenience fee to pay our payments online and she said no. After I made my payment, on our past due account, there was a convenience fee of $5. Not only we were lied to once or twice, but she lied to us THREE TIMES. I will no longer refer anyone to this location. read more

Stay away from these people. They're frauds. It's a nightmare to try to get any type of help. Be weary of this place. Go directly to the insurance company not a broker like this place. read more

I called in because I had to take out a car on my policy that was full coverage and just wanted a basic insurance well first of all I was paying $230 for my old policy that had one car with full coverage now I get a new one and the lady Fatima wants to charge me $300 they end up lowering it to $180 but get this I found out that it was only good for a few days because on the 24th I had to pay again $143!?? Like what?? To make things worst that Fatima lady never even gaved me her number so I can't even get ahold of her to ask why she put me that policy!?? Bunch of scammers in times like this that people are struggling is when they should help us not screw us over!! Never again will I be returning to this place or even recommend it! Becareful guys don't get scammed and make sure that you ask what kind of policy you are getting because then you end up paying more then you have to!!! read more

Ask for Vanessa Hernandez! Awesome service and very detail in explaining! I walked out satisfy with my insurance as well as the rate !

HIGHLY RECOMMEND!!! So this place is amazing! I myself have been with this company for years without any problems. I came in to check up on my policy and Jesse (I believe that is his name) helped me out SO much. In fact he reevaluated my policy and found that I could save much more money. He took care of me and really gave me the attention I needed and I left very happy. I left so happy in fact that I recommend this place to everyone. My girlfriend was paying WAY too much with AAA so I brought her to this location at Freeway insurance to see what her options were. This time Vanessa Hernandez helped us out and she was AMAZING. She made us feel very welcomed and at home while we worked out our options. With the help of Vanessa my girlfriend is now saving $1000 dollars on her car insurance!!!! Thank you Freeway on 17th, Thank you Jesse!! And Thank you Vanessa!! All of you are awesome! Best place in Santa Ana for car insurance. read more

So glad I decided to walk into freeway insurance today! The sales manager Saul was such a great help, he answered all my questions (which were many) very patiently and precise ! Come in and ask for Saul! read more

They either updated to a new account or managed to remove my review, but the employees here are scammers making profits off of miscommunication and deciet. Watch out for Jesus because he will try to hustle you along with the others in the office. Many of them will "not know" what you may have been talking about if he isn't there. read more

Freeway insurance is a very good insurance company. I was attended by joanna and she definitely provided excellent customer service. She was very informative and professional. I felt very welcomed as soon as I walked in the door. I definitely recommend freeway to anyone I. The market for great and affordable auto insurance. Thanks again freeway insurance! read more

Today I got helped by Joanna G. To get a quote for car insurance and the whole call was super helpful. After gathering all the info of what I was looking for, she was able to find me the best prices that fit my budget and would help me. The whole process was fast and easy. She really took into consideration all my concerns and was able to get me a good deal! I truly enjoyed the service and was able to get the insurance I needed. read more

Joanna G was so helpful in my search for car insurance. She was honest and answered all of my questions. Freeway Insurance Services is a clean and welcoming office. There was no wait time and I was able to see an agent right away. Thank you Joanna for all your help! You're the best! Keep up the good work. read more

Came in to make a change to our policy after buying a brand new car. Mario here got us a great deal for new monthly payment but also hooked us up with a new policy with a different company to be saving about $50 a month. Full coverage on both vehicles, very helpful and excellent customer service. Highly recommended read more

This place has the WORSE customer service!!! We came into to just add a driver to the policy and George the employee who greeted us proceed to sit at his desk doing nothing at all. He did not help us at all. But when the next client came in and wanted to get a new insurance policy he helped him right away!!! So either he does not know how to add a driver or did not want to help us since he wld not be making commission off us. I will never come back to the location!! Very unprofessional!!! We have been waiting for 30 min now and still have not been helped! read more

Tania was amazing. She provided amazing customer service not to mention I got a great price. I recommend it to any one looking to save on their auto insurance. read more

Freeway insurance has done me well throughout the years. Less than 70$ a month for full coverage on a 2007 RAV4 any 96 Toyota Camry. Had a couple situations today with the phone line connection but finally Saul Rodriguez came through with the excellent service in which definitely is keeping me A customer. I was a little upset for being on hold and transfers for quite some time. I hit him with a bit of anger and he still came through with my request and handled business. With such a low monthly charge I was always worried how good insurance freeway would actually pay in an accident. Found out last month they're solid. They gave me 1500 over Kelley blue book because they go by the Price car sales for in your ZIP Code. Nice! read more

After discussing with JoAnna G. my interest and coverage needs she really went out of her way to look for something within my spending limits. I would recommend her 100 percent she really reviews all options with you. Thank you JoAnna!!! read more

If I could give a negative one star I would- This company is the worse, they put me with Anchor insurance and they were awful. I had a guy who hit me who didn't have insurance and they basically told me I was on my own due to that fact that she had "other" policies she had to take care of. I would always have to contract Freeway to deal with issues like when they cancelled my policy because THEY lost an email I sent that they told me they got right when I sent it. Then when I was "cancelled" for that one pay period they made me start paying $30 more than what we agreed on. I was looking for somewhere that I could afford and honestly I would rather pay more for a legit insurance company then deal with Freeway. So happy I found a better insurance place. read more

I recently went to Freeway Insurance with my boyfriend so he can get his car covered and we had the help of the lovely Karina Luna. She was polite, friendly and outgoing and made the whole experience quite enjoyable rather than boring and dull like I would expect in a situation like this. She was extremely helpful and happy to answer any of our questions and made them really easy to understand. I would highly reccommend anyone WITH points on their record to visit Freeway Insurance for they specialize and really work with their clients to get the best service and affordable coverage. My boyfriend was fortunate enough to get a great price because of the help of Karina and she went the extra mile in finding a company that would best fit his needs and budget. read more

Freeway Insurance - Extremely helpful and easy to understand diagram of the different types of coverage - Home & Rental Insurance Near Me - Santa Ana, California

STAY AWAY FROM FREEWAY. I recently tried to add a vehicle to my policy, a relatively easy task, but this company made it a complete NIGHTMARE. I initially went into the Orange CA office and they added the vehicle. A week later a notice came in the mail saying the car had to be registered under my name. This should have clearly been specified when I was initially helped. BUT they had no problem charging me $50 for there subpar service which concluded in me driving away with NO insurance. I tried calling the Orange office but kept getting directed to the Santa Ana CA office. A representative by ALBERT CASTILLO finally followed up with me and suggested I e-mail him an updated registration under my name. I e-mailed him the proper paperwork but never got a response. I was then directed toward MATTHEW ACOSTA, who promised to take care of the issue but again ... NO response. Now there is one thing about bad customer service but blatantly lying and avoiding e-mail/calls is completely un-professional. These people have no sense of what customer service remotely might be. This whole ordeal took about 2 weeks. It could have been completely avoided if at the FIRST visit, I would've been informed that a vehicle can only be registered under the policy holders name or their wife and kids. One simple sentence could've have made me walk away perfectly happy with no issues. Alas, they have failed as insurance brokers and as professionals. This was a definite learning experience for me. You get what you pay for. If I were any of you, I would take my money elsewhere, and if for some odd reason you still try coming here please avoid ALBERT and MATTHEW. I have filed a formal complaint with Freeways headquarters with everyone involed. I know this won't do much but hopefully they have some sort of disciplinary protocol. Anyway this company is terrible, love yourself and go somewhere else. Quick Tip I learned: You honestly don't have to come into the office for any proposed change to your policy. Call your insurance company and send them any necessary paperwork and they'll follow up through e-mail in a timely manner. read more

Annie Rodriguez is the best ever and she made my policy 4000 dollars cheaper. Plus she has a great smile. Stop in for all you insurance needs! read more

Wanted a $290 broker fee up front. If I had know that going in I would never have gotten insurance through them. The broker went through the contract super fast I was unable to read all the fine print. My bad. I should of known better. I do not recommend them. read more

I'm not really one to leave reviews but my experience here was extremely disappointing. I got a new policy with them recently & was happy to switch over since they had quoted me a lower price than my current insurance and the time. Unlike most, my problem started when I noticed that my monthly payment was a lot LESS than originally quoted. I called to make sure that I had been issued the right coverage and that's when I started getting the run around. I couldn't get a hold of this specific location & yet no one could help me. I called the actual insurance company but they would refer back to them. I finally spoke to the agent and they told me that the original insurance company we got, declined my full coverage request. Funny thing was they told me this AFTER happily taking my $480 original payment. They couldn't add on the coverage I needed so I needed to re sign a new policy which required another $300 dollars. I politely declined and decided to take my business somewhere else. I couldn't get any type of refund on my original payments so I'm out a total of $530 dollars because of this and I had to once again shop for a new policy. I absolutely would not recommend this place at all. They were a complete waste of time and money. read more

Special shout out to Vanessa Romero , from the moment you walking to the moment you walk out she's very attentive, very professional & helpful. Thank you Vanessa once again for all your help. read more

very bad service, no recommended. I called many times nobody answer, and when they answer, they have very bad costumer service. I will change my car insurance next month read more

Worst place to ever open up a policy. Whatever you do, do not open up any new policy with any of them. Rather than helping you save money. They make you spend so much more. And when they say that they've sent in your documentation don't believe them because I found out 3 months later they never received any of mine. So please be careful and if I were you I wouldnt open up a policy with freeway. I'm changing insurance companies ASAP. When people on here say that they commit frauds here. Believe them. read more

If I can give it a no star I would! I've been trying to get a quote for a new car we recently got and they said they would give me a call after going in the store Monday and karina said she would call me the next day with a quote. Monday came and I had no sign from them so I called on to speak with karina and I wasn't able to get a hold of her. Tuesday came and I waited for a call and still no sign so I decided to call today around 4:30 and get an update on it and Saul said he would call karina because he didn't know any information regarding what we talked about. Two hours went by and still haven't heard anything from them so I decided to call and a guy named Jaime answered and he said a number on our payments and when I went in to the store they gave me a different number. And by the way when I was there they kept switching me to the other people in the office.... ugh so frustrated!!! I will definitely go to a different office. This was at the Santa Ana location. On 17th and cabrillo read more