I was hired by Direct Home Lending to complete and Appraisal and never got paid for the completed appraisal. Won't answer calls or respond to emails. Brian S was the person who ordered the appraisal and is not responsive. If this is how he treats his borrowers, you should go somewhere else. read more

Smooth and easy mortgage experience with DIrect Home Lending. They charged low fees, and offered very competitive rates. Keep them in mind for your financing needs! read more

I've never had such an easy refi. The process went so smooth that I thought for sure something was going to go wrong somewhere down the line. Goes to show that all of my past experiences just weren't as great as this one. Got a great rate on a 15yr fixed locked in and closed within 45 days. Brian was super during the whole process, keeping us informed and emailing us details as we reached major milestones in the loan process. I'm so thankful we got this done! read more

Having done countless refinances and purchases with DHL I recently completed a home purchase and couldn't ask for a smoother process. The whole team is helpful and always there when you need them. I strongly recommend DHL to anyone who's ready to purchase ro refinance with the best rates and services out there. read more

I just closed escrow today and couldn't have done it without the amazing assistance from Jason Beers! He was efficient, responsive, thorough, assisted my realtor during the bidding process, was always available, and answered any and all of my crazy questions. I would highly recommend. read more

Read through to learn about unpleasant surprises. I applied for a loan to refinance my home through Direct Home Lending (DHL). I wanted to refinance without closing costs. The initial offering looked acceptable; so, I started the process. After submitting the required documents, I was told my property must be appraised. I told DHL I will wait because, based on some reviews online, there were complaints that after the appraisal, their loan was not approved and they lost their appraisal fee. I wanted to make sure everything was in order before the appraisal and DHAL acknowledged. More and more documents were requested and were provided. Finally, I was informed that all documents were fine, they only need the appraisal. The appraisal was done within two days. When I received the final papers, I saw over $1,000 unexpected closing costs! When I mentioned that to DHL, they said the approval process took too long and they had to extend the locked rate and that costed more. I told them I had all the emails with DHL to show I was not responsible for the delays. They came back and said they wanted to help the transaction through and cut the amount by half. By that time, I had contacted my current loan holder and they offered the same rates. They said the appraisal can be done on-line at no cost since the refinance amount was less than 40% of the property value. I decided not to proceed with DHL on principle. In process, I lost the appraisal fee. Although DHL agents were courteous and professional, the outcome was not good. Perhaps they are dealing with some banks that are not dependable. As a consumer, I recommend going with more reputable major lenders to avoid unexpected expense and aggravation. read more

Brian and his team were extremely helpful and easy to work with. They answered all my questions and returned emails and calls promptly. They got my loan closed quickly at a great rate! Highly recommend! read more

Direct Home lending, great company. Absolutely great experience. Detailed, knowledgeable, patient & transparent staff. Steven Arroyo was our POC and he absolutely did a fantastic job. He was very helpful in the entire process, answered all our questions & concerns patiently, made up time for us even on his days off & closed the loan in time. 5 stars to him. Thank you Steven & Direct home lending, looking forward to work with you in future. read more

The loan process was seamless and easy. I'm extremely happy with the rate I received. Kudos to both Phil and Betzaira for staying in touch with me the entire time. I highly recommend them. read more

I can not believe how easy, fast and professional Steve Arroyo, Jesse Ramirez and Daniel were. I received a letter in the mail from DHL and was shocked at the rate they posted. Called immediately. He explained the best way to refinance and walked me through the process. They were spot on for closing costs and figures (hard to find with most mortgage companies...bait and switch seems to be some of their mottos). I had most of my documents ready to send as I had applied at another home lender, whose closing costs and appraisal fees were twice as much as DHL. I started on September 15 and we closed on September 29th. Easy, peasy! Would not go anywhere else. read more

I am pleased to have Raymon Fink and Ariana Sanchez who worked on my loan and I felt I had a dream team to work my loan.Raymon initiated the work and Ariana took action.They showed their professional manners on the phone,respect ,polite and straight forward.I had compared with different lenders but Direct Home Lending is the best and provided options to help client like me.I will definitely recommend friends to contact Direct Home Lending.Took me just less than five business day to approve the loan.What an amazing and excellent lender to work with.Great JOB!!! read more

DHL has an easy to use web site and is very responsive when you ask a question. Would not hesitate to refi with them again.

Did not have a good experience with Direct Home Lending. They work very secretively, like trying to hide something. Advertised rates, which they never honored, impossible to get hold of them. Keep sending text but when you call them, not the same person answers, who's name is mentioned in the text. For me it was total waste of time. read more

Jorden was amazing with our refinance! he helped us every step of the way. He was easy to get ahold of and he knew what he was doing. We highly recommend Jorden to all our family and friends! read more

I cannot say enough good things about Jorden, Harry and the rest of the team at Direct Home Lending! They made the refinancing of our home so easy and worry free. Jorden is so knowledgeable about what he does and made my husband and I so comfortable throughout the entire process. He was professional, very nice and took the time to explain everything throughout the process. He was very quick to respond to us and kept us updated at all times. I would highly recommend Jorden and the rest of Direct Home Lending to anyone looking to buy or refinance a home. They are the absolute best! read more

I thought that a firm like Quicken would be really easy to deal with-WRONG! When you try to contact them, you never get the same person. And the fees they charge are just ridiculous! Fortunately for me, I got a call from John Huizar, who did my VA loan last year, and he made it possible to do an IRRL with a super low rate and half the fees! He and Erica Morales were so easy to work with, and he even gave me his direct phone number. These folks are just wonderful to work with. Skip the hype of the big companies- These people are real! Thanks, Dan and Kate read more

First of all, we locked a very competitive interest rate with Direct Home Lending before we switched over from a previous lender we worked with. Vanessa was very helpful and always returned my calls or texts even when she was on vacation for a few days. Melanie was the processor. She's very patient and pleasant. Carolina was the funding coordinator for us and she's very punctual and on top of things. We were worried that the lock in period might expire and would have to take a higher rate. It turned out the loan was funded on the day of lock expiration. Everything went perfectly. Much appreciated for all your hard work. read more

Very responsive group of people that worked very hard to be as efficient as possible throughout the process. Vanessa in particular was very conscientious in putting together a very competitive loan for my circumstances and Matthew was very supportive through the closing procedure, I highly recommend DHL to anyone seeking a home loan. Ask for Vanessa, you will not be disappointed. read more

Blake and Danyal and the rest of the team were great. Really exceeded my expectations. Went above and beyond what was required and were in constant communication. read more

Once the process was done and funding went through I had a few questions, emailed and left messages. They didn't bother replying to either one. I guess once they get there fees your no longer a valued customer. read more

They were able to give me the best refinance deal that other lenders cannot offer. 2 Mortgage lenders told me that I might just be wasting my time with DHL and that their offer is too good to be true which scared me a bit, but voila! DHL had proven them wrong. I cannot express how happy I am with the total experience with DHL. Thank you Brian and Erika for a very smooth refinance. read more

I had originally contacted them from bankrate.com. I was about to sign papers with them when the rates dropped significantly. I went to another lender for half a point less, than which for me saved $50/month from my payment. I was about to sign with the new lender when DHL called me to try to get my business back. He dropped all lenders fees and matched the rate. It was a 11th hour thing, but they saved me thousands in fees. But you have to play the lenders off of each other to do this. But using them was easy and seamless. read more

I recently refinanced my home with Direct Home Lending and it couldn't have been easier. Jordan and Veronica made it very simple and locked me in to a great rate. They provided clear direction every step of the way and I couldn't be happier. There are a lot of options when it comes to getting a home loan, Direct Home Lending is a great place to start. read more

I could not be more impressed with my experience. Jorden and Ariana were efficient and had answers for every question. Everything was straightforward. This was a really tremendous experience and I will remember it. read more

The best and fastest and easiest refi I had ever experience. The DHL team are absolutely amazing!

Working with you guys was a great experience. I've had three loans with them and the process gets easier each time. Would highly recommend.

One of the best lending experiences I have had. The process was very straight forward forward. The turn around was quick. Our loan officer, Jason and team was very responsive and always returned my calls. I will continue to use their services each time I need them. read more

This team is highly professional, staffs knows their jobs, completed my refinance less than a month. This is the second time I did my refinance with this team, and booked for the third time. I will recommend my friends to rely on them. read more

I cannot speak highly enough about the service and deal that Direct Home Lending provided me. In terms of both rate and fees, they were by far the best priced refinance out there. Period. I showed their offer to several other loan officers who all told me "there's no way they can get you that deal!" The fact of the matter is they DID get me that deal and I couldn't be more happy. Erika and Brian worked with me through every step and were always there for me. read more

This was my 3rd home loan process. I have used big name banks before and this time decided to shop around for our home loan. I talked to a lot of potential lenders/brokers, but so glad we found Brian and his team. He was available to answer my questions and concerns, his rate and loan terms were the best, and most importantly he delivered as promised. Getting a home loan can be a stressful process, you want this team on your side to get it done right for the best price. Should we need a future loan I would not hesitate to use Brian again and highly recommend this company. read more

The quickest and easiest refinancing process I've ever done. Special thanks to Steven Arroyo (Loan Officer) and Danyal Rasheed (Loan Processor) for their support in getting it close in no time. Thank you both. read more

If there were 10 stars, DHL would have earned it. I know what to avoid and what look for in a mortgage lender. I was skeptical because I found DHL online, randomly searching for pulse in the market, and after fully vetting, I went for it. DHL did not disappoint. They delivered a high touch experience and answered every question and concern with utmost professionalism. Most importantly, they funded and got my loan closed in record time. Thank you! read more

Direct home lending is an amazing direct lender. They got me qualified, approved, and funded in under 21 days on a refi. They competed against two other lenders and beat them hands-down. Better APR and lower origination costs. It was an incredibly smooth transaction. Kudos to Blake B. and his team for the great support! read more

This is way overdue as the refi was completed more than a year ago... Brian has been very helpful and accessible right from the beginning of the refi process, not to mention the rate and the closing cost were the best among the quotes I received from different lenders. The whole process took about a month to finish which was good for me. All in all I would recommend Brian and Direct Home Lending to anyone looking for a mortgage loan or refi. read more

My refinancing experience with Direct Lending was exceptional. I have refinanced a few times in the past but this time the whole procedure was seamless and I would recommend these agents Dante Vigiletti, Mo Adelakun and Jesse Rivera. Thank you ! read more

No hidden cost, No negotiations. Fast closing. Jason and Carolina extremely helpful with the updates.

I worked with Jorden and Danyal of Direct Home Lending on my recent refi. I first made contact with Jorden through text message. He initiated the loan paperwork and then Danyal followed up with the documentation. Both made sure I was in the loop at all times. Jorden took the time to explain the who, what, why, when, and where of the refi process. He also took the time to give me things to consider as I made decisions regarding the refi so it truly met my current needs. (He even responded to a weekend text from me while attending a event out of state!) I've refinanced a couple times in my life, but this was the first time every step was explained to me in a way I could understand. Danyal, from the processing department, handled the collection and submission of the necessary documents to complete the refi. He arranged the notary to come to our home, at my convenience. He also provided me the name of the notary along with his contact info, in case I needed it. Danyal actually called me when he hadn't yet heard from the notary that the documents had been signed. The notary, Jose, had been stuck in traffic very near our home. He called every 20 minutes or so to keep me up to date. He was knowledgeable, thorough, and professional. Jose made the entire process of signing documents seem effortless. Any text or email I sent to Jorden or Danyal was responded to within the hour. The initial contact with Jorden was on September 21, 2021. Initial contact with Danyal was on September 29, 2021. Our loan documents were signed on October 7, 2021. By October 15, 2021, our refi was funded. The first and second mortgages were paid off and our check arrived for the balance of funds on October 18, 2021. This refi was done completely through text, phone, and email. Kind of nerve wracking for an old guy. But this has been the best refi experience of my life. Thanks to all who were involved and to Direct Home Lending for such an awesome experience. read more

Jordan and Taylor successfully completed two refinances for me in lightning speed! Everything was fast and efficient and completely smooth. I will only use Jordan and Taylor for all of my mortgage loan needs from now on. I am extremely impressed with their excellent customer service, expertise, professionalism and streamlined efficient process. They are the BEST! read more

Very positive experience with Brian. My refinancing process went smoothly. The Brian's team was in a high demand that's why I didn't get as much attention as I wanted, but all in all no other cons. read more

Jorden Radcliffe was the best loan agent and he delivered with what he promised. He is efficient, hard working and honest. He coordinated with Taylor the processor and others to expedite loan closures to please his customers. I recommend him to anyone to do business with him. read more