Amazing customer service I'm really happy about KITAJIMA INSURANCE I'm really appreciated to lady. Her name is AMERICA SOTO . She is really helpful and really professional and really polite and always has smile beautiful smile. I I recommend Kitajima Insurance for my friends and my family too. You guys are the best team in Kitajima Insurance thank you have a wonderful day. read more

Kitajima Insurance - We say thank you to KITAJIMA GROUP To Mrs. AMERICA SOTO - Home & Rental Insurance Near Me - Orange, California

Pésima aseguranza no se la recomiendo a nadie cada mes te suben más aunque no tengas accidente además de eso tienen pésimo servicio al cliente hace unos meses tuve un problema de mi carro esperé casi de 5 a 6 meses para que me lo repararan y todo ese tiempo pagué aseguranza de mi carro injustamente sin usarlo y uno de sus agentes me dijo que cuando termine el caso me iban a dar reembolso y ahora que termino el caso resulta que no me quieren regresar mi dinero de los meses que no use mi carro se me hace algo pésimo de esta aseguradora en pocas palabras te mienten en tu cara no es justo porque pagamos mes tras mes aseguranza para que no des este tipo de servicio al cliente deberían hablar con la verdad ... no le recomiendo a nadie está aseguranza .... read more

Got quoted 3 times the amount for car insurance and they kept calling me and calling me to get insurance and after declining they showed me their fake 5 star review page and coincidentally dmv sends me a letter saying my car registration will be suspended if I don't provide proof of insurance.. I'm sure this company reported me since I didn't accept their over priced insurance prices read more

Tried to get a quote from them. Giuseppe asked me to send him my information. Said it will take a few days. Tried following up after a week. Never got back to me. Customer service is seriously lacking. read more

Such a disorganized company. When the owner retired from Farmers, he neglected to inform me that he was no longer my agent. When Farmers dropped me from my home owner's insurance, my agent didn't put much effort into finding me another option. I know they have great reviews, but don't fall for it like I did. read more

I had the pleasure of working with Diana Gonzalez , and honestly can't say enough good things about her . I was shopping for the best rates , and she helped me find them . She was very helpful, knowledgeable, and patient throughout the entire process . If you're looking for someone who truly has your best interest at heart , I highly recommend working with Diana. She made what has been a very stressful experience , simple and smooth . Thanks Diana ! read more

Substantial policy cost increases every renewal despite not having any incidents to cause them. I had to call and email multiple times to speak to anyone about the reason for the increase and they just said it was their policy to increase the cost at every renewal (and we're talking 25%!!!) Bait and switch to get you to sign up and hope you don't notice as they increase the costs. read more

Do not recommended gave them multiple chances to stop charging me unnecessary fees Let alone fix the glitch issue in there system I spoke to Laura , Enrique , Catalina , Genesis , Joseph they would always say I'll call you back and never would It's almost like a joke to run a business how they run it , it amazes me that what they do is even "legal" Got charged multiple "surprise fees" I got fed up and canceled with them even had to write a letter on why canceling and in the letter it says getting charged for unnecessary fees They sent a bill to collections for 265 dollars for something I never even owed they can't even explain what that bill is for what a joke. It's almost like they make up bills just because they feel like it and there is nothing you can do about it. I just payed it cause my credit is worth more than 265 dollars moral to the story is use someone else for insurance they are a scam and these guys will bang you for every buck you have every way they can Farmers in general is usually good you would think , so there is decent brokers out there don't get me wrong but this broker Dan kitajima is a fraud and I'd give negative stars if I could read more

What a rip off... multiple requests go unanswered, extremely pricey (think double as anywhere else), just a bad experience overall. Update: after an online ticket and a call they have failed to cancel my policy and i am being charged yet again... in case it was still in doubt that these guys are con-artists. read more

Majo Charris has been wonderful to work with very efficient and professional if anything needs to be taken care of I feel very confident she will get the job done. This type of customer service doesn't go unrecognized and her efforts should be rewarded for working diligently and always here to assist her clients. read more

Dealt directly with Dan Kitajima and was treated like dirt. He doesn't care about the people he insures in the least! Such a big disappointment and the staff are not much better. I've heard not so good things about him particular, and can see why now. I'll never deal with this office again! He should be reported to the CA dept of insurances ASAP! That you are even denying treating me like garbage proves you are a liar! You may act like you don't but read back your snide comments to negative reviews. Telling people, don't contact my company again or pointing your dirty finger towards the person that was treated so badly! What a loser you are and I tell EVERYBODY about how I was treated at your sorry company! read more

The agent is useless. He never return back any communications (phone calls or emails) I got a surprise bill for 5 times what I am usually paying and he is MIA read more

Esbeidy fue de mucha ayuda con mi nueva poliza de auto aclarandome mis dudas y buscando la mejor cubertura Para mi mustang

Well I've talked to 4 customer service reps. The last one Genesis actually called me Mr Miller. That was cute. Not. They aren't helpful. When my car was being fixed the auto shop actually told us the process was taking longer because of this place not getting back to them. Think that was jaileen. Jason was the most helpful however he was but was not able to help at all. Diana's only solution was too transfer somewhere else. read more

I love how Diana take care of my family and friends !! She has a great way of treating customers!!

Let me make my review more clear. So i did give them my wife's info but they told me that I don't get a married discount unless my wife is a driver on the policy, but she doesn't drive yet!!! They don't give any kind of help to get you a better rate, was able to get the married discount with AAA with no problem and they even got around few things to lower my rate. Why would I contact your agency after i left a one star review!!!!lol By the way, why do I keep getting letters from you in the mail!!! They go straight to the trash, I don't even bother opening them read more

This place is COMPLETE FRAUD!!!!!!!!!!. I don't usually leave reviews. This one was necessary! If you like money being taken right from your account please sign right up and hand them over all your Info. I would give ZERO stars if I could. Nobody in this office has a clue as to what's going on. Dan is ALWAYS "in a meeting" so good luck with help from him, oh and once you get that guy on the phone he's no help. Definitely contacting corporation and California department of insurances. They overcharged me to the MAX during a pandemic and the reason was "I didn't fill out the annual mileage survey" and there was "nothing they could do" I was happy to leave them without ANY insurance. You'll be better off signing up with ANY other place but this one!!! Complete FRAUD !!!!!!!!!!! read more

Was recently in an accident that was not my fault. I have had little communication with my claims representative. I have had to contact her to receive updates on my claim. Very disappointed with the service I have received the last two accidents and am ready to switch my insurance. read more

This office is a fraud .. supposedly we're getting 25 off our total cost of the policy due to covid 19 .. it's been two months I'm not even driving and they charge the full amount . Last month when I called they said oh we are not sure when that will take effect .. this moth they said the exact same thing .. bullshit they had to do that by law . I ask to speak to the owner / manager what a jokes he's in a meeting yeah right .Im contacting the better business bureaus and the corporation.. I recommend to stay away . Go with a more trust worthy company that actually cares for its customers read more

Had a rough time finding a good insurance, till I got referred to Jazmin Sepulveda, she was a really big help and great at explaining everything in detail. She gave the best customer service! read more

I was at work when I realized my insurance expired a week before. Called my agency at lunch (on a limited time of course) and they made it difficult to reinstate my policy. I called after work at 5:15pm and they were closed already. Ended up with Dan's Farmers Insurance and was hooked up with Jazmin. She was quick and easy. Really friendly to talk too (felt like we where friends for a really long time). One of the best experience I've had buying auto insurance. Thanks Jazmin. read more

Blanca made our insurance decision easier than we thought it'd be. She was very friendly, informative, and answered any question we had. She made the entire process quick and a breeze. So happy we decided to join Farmers!! Thank you blanca! - Cynthia & David read more

I've been a customer for my auto insurance needs since 2009, when Mercury would no longer cover me because of my ugly driving record. Finding reasonable, reliable insurance was causing some real headaches for me, until I spoke with a Farmer's agent. They were quickly able to find a suitable liability policy that was very budget friendly. My insurance needs were put to the test when another driver totalled my car in 2012. Farmers was there every step of the way and handled everything, it was so easy, all I had to do was cash the check. I obviously went with them again when I got a new car that year. When it was time to renew this time, I decided to give Farmer's a call to see if I could save any more money, now that my car is paid off and my driving record is a little better. Laura was so professional and kind, and really looks out for the client. She was able to get my insurance down another $300, with even better coverage. I had a lot of unrelated questions about licensing and employment with Farmers Insurance as well, and she took her time explaining to me the process and gave some great advice. Glad I made that call, and glad to have Farmer's on my side. read more

We've been with Farmers Insurance for over 7 years and have never been disappointed, if anything, we have been pleasantly surprised and beyond satisfied with the exceptional customer service received by ALL staff, lately, Maria Cauich. Any and all questions, changes, concerns have always been resolved promptly, efficiently, professionally, and from a friendly standpoint. They are thorough and provide immediate follow up as well. I have and will continue to recommend Dan Kitajima's office to friends and family. It doesn't get any better than this crew! Thank you all for your wonderful attention to your customers! read more

Got to give it up to Kathy and Brenda! Did an amazing job with setting me up with an AMAZING deal based off my current situation. Hahaha Both responded quickly when I had any questions. Brenda made sure I was satisfied with my plan. Very professional, they also make you feel like you're a part of the family. Haven't heard or seen of a Farmers Insurance Agency running as tippy top shape as this one. You can say Dan is the man......with the plan! read more

Friendly and quick service! Can always get in contact with someone either through phone or email. So convenient!! Thank you!

I've had Farmers through Dan Kitajima for over five years now and it's been a great experience. The agents are always quick to respond and a couple times when I've emailed an agent who no longer worked there, someone else always responded right away to handle my request. They've got competitive prices and I can get all my needs met through simple, quick emails, including switching my policy to a new car and getting new insurance cards within hours. So convenient! I definitely recommend Farmers Insurance - Dan Kitajima. :) read more

Janet is awesome! She always returns my calls/emails immediately and provided me with affordable insurance. I currently have car/home insurance through this agency. I strongly recommend. Jacqueline Lopez read more

Im a very busy person I work all day and take care of my family in the evenings. Since I sit at a desk all day I decided to look around for some quotes. I got in contact with janet at this Farmers insurance location and we communicated via email. I live in North County San Diego. This was easier than going into an office. I got a quote and finalized everything within a few minutes. It was fast, easy and super convenient for me. Alot of other places refused to help me via email and wanted me to call or walk in , but i dont have time for that. She gave me a quote much less than Freeway insurance! I have a DUI, So the quote she gave me surprised me. Im very happy so far. Thanks Janet. -Camellia Ramon read more

Laura was very helpful and she was quick to get me started on my insurance policies for home and auto. She was very proactive in getting the best policy for my buck and answered all my questions read more

Dan was quite possibly the most honest insurance agent I have ever dealt with. Dan coached me through all of my options, helping me in choosing the best insurance for my needs without pressuring me into anything. I told Dan I didn't have time to handle things over the phone, so he sent me details via email when needed so I could make decisions while at work. I'll be honest, insurance sucks to shop for and insurance agents generally suck to deal with. But, this experience truly made me want to hop onto Yelp and shout Dan's praises because it was so unlike anything I have experienced in the past. Anyway, to Dan and his team, thank you guys so much for the service. Thank you for being so accommodating throughout the process! You guys are incredible. read more

I sold my previous vehicle about 2 weeks ago, and just got a new one yesterday. The transition was done smoothly, quickly, and easily, OVER THE PHONE - you don't even need to be present, with Alexandra Q. along with really helpful advice. I have been a client with this firm for about 3 years. And I can't recall a single complaint about its service. Keep it up, guys! Thanks you!!! read more

Big time kudos to Dan Kitajima and his agency! I gave Dan a call for an insurance quote for my home and vehicle. I was already insured w/ Farmers through a different agency, but a friend of mine recommended Dan to me. I figured I'd give him a call to see if he could help, since my renewal was up. Dan was very patient, and explained everything in detail. He helped me choose the best policy for my needs. I ended up with a "Next Gen" policy, which actually had better coverage than my older policy. Not only that, it was CHEAPER!!!! Shopping for insurance is never fun, but Dan made it easy to understand and shop for. Thank you Dan... I will hopefully refer some friends over to you! read more

Huge Thank you to Sonya Walle! She was beyond helpful getting me and my fiance our auto insurance. Any questions or concerns she would be available to answer them right away. I highly recommend.... read more

The people that work here are so kind and helpful, i have been insured here for over 3 years and they have great prices and super friendly staff. I always recommend Farmers Insurance to anyone who's looking to save some money with great coverage read more

This is the right place to go to, if you would like to purchase the new insurance for your car. Janet was help me got same farmers insurance but a lot lower price. That is really good. I know there have some tricks about those agent who try to make more money from customers, but Janet and their company did not do that for their customers, at least me and my friends both feel comfortable and satisfied when we purchase the insurance from this office and Janet. Awesome employees and clean office environment, most important thing is they will give you best price that you couldn't imagine it. you guys have to check it out. read more

Big Thank You to Dan Kitajima and Nimeiry Lopez!! I needed my auto insurance verification faxed over to my auto finance company and within 1hr of receiving my request, not only had they faxed the requested info, but called and confirmed my coverage with them as well. On top of that, I recently purchased a new car and wanted my coverage and cost to remain the same as my previously insured car (which was at least 10 yrs older)...wishful thinking? Not with Dan. He worked it out so that not only did my coverage remain the same but my cost only increased $18 per month!! I highly recommend contacting Dan Kitajima for your car insurance needs!! Great customer service, patience, and satisfaction, read more

The communication and efficiently of this company and the staff is amazing. All my calls were return, emails consistent in the information I was looking for. I love how they gave me options and told me whenever I'm ready for a policy, they're one call away! I'm a big fan of customer service and Farmers agent have it!! Thank you read more

I've been with a few insurance agencies through the years; but none compare to farmers. Especially this group. I referred my sister, mother and even children to them. And I'm protective when it's family. Laura and Janet are very professional and have worked to get us a great deal without the hassle of a middle man to pay more than we need too. When we compared other quotes, we were offered a higher price. With farmers we received a quote within minutes. Not just a quote but the liwest rate.and it was sent to us online and just like that we were insured. And we could change our policy anytime. I strongly recommend giving these ladies a call! read more

Thanks Bristol West Farmers Insurance for such great service low rates and most of all for assisting my son on getting his very first policy that worked for him. I'll be you you for many more years. read more