They hung on my mom 3x because the policy name was misspelled. We called in to update it and they do not get paid minimum wage because they can't do the minimum work. Terrible service. They auto charged the second month without our consent. DO NOT RECOMMEND! read more

Jordan was fabulous. Got us better rate for state minimum with California considering it's getting insane here

Shout out to Joshua the Assistant Manager from this location! I had an issue and he immediately got on top of it to resolve it. He was so patient and helpful. Thank you Josh! read more

Adam and his manager were very helpful in finding me great rates and were very honest ! thank you guys!

As a business it is highly important that you open by the time stated on your window. The hours posted on there windows said Monday-Friday open at 8am, we were there at 835am. No one was there and it looked as tho no one had been there since the night before. read more

I called to get insurance and they were super helpful i highly recommended Josh. He's very helpful and polite he helped me out the process for my vehicle and getting me good prices. Im very glad I found this insurance:) read more

Well what can I say they're a bunch of crooks honestly they scammed me at their Westminster location and they scammed me here. The BRANCH MANAGER his name was DAVID M. GONZALEZ completely and utterly fucked up I have no idea how he got to the position that he has. Wait I do know they all cover for each other. Soo it all started last March I went in to get a policy since I had given my car to my brother in law and I had gotten a new one meaning I needed to cancel one policy and start a new one. Well I started a new one and he never notified the other insurance of the cancellation so come April I was charged for the insurance of I car that I didn't have anymore and for my cars insurance. Of course I get upset and call him up since their phone lines suck I got forwarded to another office and they're useless and tell me I need to speak with on him. After multiple attempts I was finally able to get into contact with him. He said he didn't know what happened but that he would basically resolve the issue and get my money back. He didn't. Shocker. Once May came I yet again was charged for the other insurance it wasn't until I spoke to the old branch manager from their Santa Ana location on Harbor that they sent a single fax to the insurance letting them know to cancel and pay me back well the insurance only payed me back less than a months worth of coverage because of some bullshit excuse. BUT HERE'S THE BEST PART when I called corporate to file a complaint against him here's what they basically said "well I will open an investigation but I don't see in the paper work that he did anything wrong" in which I told him "so you're not going to do anything and nothing is going to happen because you said he did nothing wrong" and he said "I'll investigate but from what I can see he didn't do anything wrong" yeah no shit he didn't do his job that's why I was charged. So yes they all cover for each other, and if you try to complain they cover up the issue so nothing gets resolved. I ended up going to another broker now not affiliated with them and don't go to the one on Santa Ana he works there now as the branch manager. And he had the audacity to say "I wouldn't be in the position that I'm in if I made these mistakes" well yeah you can because you all cover for each other. TL:DR They fail to do their job, read more

If I could give this company zero stars i would. Agents are SHADY!!!!!!!!!!!!!! They will do everything and anything to make sure they hit their numbers. They will call you 5-10 times a day even when you ask them to take you off the list. They are rude and have zero zero respect for their "clients" freeway insurance is a joke. Unprofessional. Inconsiderate. Mean. Deceitful. They have taken hundreds of dollars from me and will not refund it. They blame the other companies before they take credit for their own mistakes.... They are the middle man for other agencies so the chances of you ever getting your money back or even getting it resolved is not possible. They don't care. And don't bother calling customers service. They are even worse. Bottom line don't give these people your time or money. Absolutely disgusted read more

What a bunch of CLOWNS!! tried repeatedly to get a quote and they could not do it, not only that they kept hanging up on me and sending me to voicemail! do not waste your time with this company. read more

Daniel Tadros is absolutely the most helpful insurance professionals that I talked through the phone. He helped me to get a better rates and right coverage. I'm very happy for the excellent service I got. I highly recommend. read more

At first Jesse Vargas was super helpful I was getting a quote for a car that was going to be delivered. Super responsive all the way through signing the contract. Unfortunately, that car was never delivered so I had to void and get insurance on the car I ended up with. Emailed him over and over with no response as if I never existed. I got charged an initial charge over $100 that o disputed with my bank and I'm still being charged for it. If he would've just answered an email I would have a different opinion BUT THEY OBVIOUSLY DONT CARE ABOUT THEOR CUSTOMERS. At least this guy who's email says he's the branch manager. That's concerning. read more

BUYER BEWARE.....a bunch of cons!!! The broker, Hector who assisted me never went through each paper that I was signing and nor did he ever provide me with a copy of what I signed. I was surprised that $200 was taken out of my account without me being aware that he had added an additional $200 down without me knowing anything about it. I have gone thru corporate and the broker to get a refund back as I feel I was scammed into paying an additional $200 without be advised of it. The broker advised me he eventually put in a request for my refund of $200 but I'm I only got $100 of it back. I guess next step is reporting them to BBB as well as Dept of Insurance. read more

I want to thank Rachel Herrera. She did an exceptionable outstanding job on above and beyond. She was very patient very thorough. Great customer service! She guided me through every step of the way. Rachel put my mind at ease. I definitely recommend her Hands-down I will be using this insurance from Now on. Thank you so much!!! read more

Not sure if it's this office with the rude-ass call center but those people hate their job and it shows. I used to work call center and I understand that the job is tedious and it is an endless hell of dials but thats not MY fault you hate your job. They call and you tell them no politely and they huff and just hang up on you, like they are humanly incapable of even closing it out politely. I was called twice in the span of one morning both times telling them no and to take Me off the list. The first guy hung up; which was fine but the SECOND guy wow I wish I remembered his name. He was terrible. Arguing with me about WHY I picked up "iF I DiDnT wAnT tO bE cALLeD" as if I owed him an explanation. I explained that I recognized the number and picked up to let them know I has been called earlier in the morning and he kept arguing with me telling me it didn't happen. It wasn't him who called me but why is this something to argue about? On top of that I asked him if arguing and prying was part of his training, since he was so entitled to know how i run my business and proceeded to tell me I was making excuses "like everyone else" and would say I shouldn't have put my number in the system then if I didn't want to get called. I mentioned to him that as a business woman I get calls from clients I don't recognize because they are new and want to book an appointment. SIR THATS WHY I SAID TO TAKE ME OFF THE LIST LOL. This was on the 19th at approximately 11:15 or so in the morning. Eff that guy. Hope his job stays sucking with that attitude. Feel free to yell at these people all yall want. The sales team is abysmal read more

We came in to get a quote for our car and Adam was super helpful. He gave us multiple options within our budget and helped us find the right one. We left very happy Thank you again Adam read more

SCAM they'll cancel your insurance then call you just 1 day before they cancel it to let you know they're dropping your insurance then tell you that it's your fault for they're unprofessionalism won't give you your money back or try to work with you at all then after they cancel your insurance THEYLL FEE YOU for not having their insurance anymore the biggest scam I've ever seen read more

***ORIGINAL REVIEW: Adam is my insurance agent and was great! He helped me find the exact coverage and rate I was looking for. The manager Mathew was very polite, professional and well spoken. They both teamed up and were really generous and patient with me. I recommend this place to everybody since they are connected with over 100+ insurance providers and do the shopping for you!*** UPDATED REVIEW: My first payment: Adam misquoted me for my car insurance once, I was hit with a $100+ surcharge and respectably he went out his way to make sure I was covered by the company to get the quote I was looking for. Month 2: Adam forgot to setup Autopay on my account for my new insurance provider, I was without insurance for 2 weeks!! The company is charging me a full month of service for $15 days and any other company I go too has a big start up cost! They said that since I was helped once time, the company couldn't take the hit and help me again. Well guess what, this was your mistake not mine and that hit won't be against me....... Adam is nice guy but must be new to the company or is just very unfocused read more

Very good service Joanna always is available to help me! She always looks for my best interest.

Please dont shop here they nickel and dime you for everything. They will quote you a price then you end up paying more in fees.

I was helped by Maria Sandoval, (Thank You very much) and she is by far the BEST Car Insurance Agent that has helped me and my father. She provided us with great prices. She took the time to explain every step of the process. I felt comfortable and helped by her. I am also thankful for Karina Luna that also helped us in a courteous manner. read more

Robert is the man, always friendly and super helpful. He makes insurance easy! Anytime I call him he's always available to answer any questions I have. Give him a call! read more

Chris, Chris, Chris...Thank you sir. I work in an industry in which you need a follow through with what you promise otherwise your credibility goes out the window. You exceeded my expectations. I have my go to insurance guy for all my insurance needs. He recommended this establishment for my auto needs. I am very happy I got in touch with Chris. Chris went above and beyond what all others promised. He was concise, catered to MY NEEDS, and very respectful. He was so knowledgeable with with all aspects of his craft I was very comfortable making a decision to go with him. I highly recommend requesting Chris when you call. It was a very easy process and I saved a bunch of money. Don't wait for Chris to call you. Call Chris. You won't regret it. Thanks Chris!!! read more

I've never hated an broker till I start using Freeway. This company is so very unorganized. Only one person working and he doesn't even know what he's doing. You have to have to come in person because if you call they just transfer you around and nobody know that to do. PLEASE DONT GET YOUR INSURANCE HERE read more

I called in to ask questions regarding my policy, and rachel answered my phone call & she was very understanding and helpful. I will be going to her from now on for all my insurance needs. Thank you Rachel ! read more

My boyfriend Jack got new car insurance from Freeway Insurance. Adam Gonzales is the best in OC! He was able to get Jack SR22 insurance for a great price! Adam as very professional, friendly and made the entire process seamless. We highly recommend Adam! read more

A good friend of mine recommended Francisco Uribe to get car insurance for my car, since my mom was no longer going to pay it for me. I was really nervous at the thought of finding an affordable option because I had never dealt with buying car insurance before and I've only heard horror stories about the process. Right away, Francisco made me feel at ease and even helped me understand the process so I knew how everything worked and what my options were. He was so patient and I really appreciate that along with his knowledge of what my best options were. Thanks to him, I got my car insured and will not have to worry about finances like I feared. Thank you for making this a painless and valuable experience! I will definitely recommend this place to my friends and family. read more

Cancelled my AAA auto insurance and came to Diego Meza at Freeway Auto Insurance experts. I am so happy I found this place! Diego went through all the options I wanted for my car insurance. He asked me personally where I went and who is with me when I drive and how far do I drive. And then took my story and made a plan for me. I got the perfect insurance plan and I so appreciate Diego! read more

Freeway Insurance - Outside view - Home & Rental Insurance Near Me - Orange, California

I'm so glad I called this insurance company to insure my brand new car Michael was such a huge help he got me great savings out of all 8 companies I called! He was very kind and helpful I would definitely recommend this place thank you again! read more

Today Monday 1/4/16 I got helped by a gentleman by the name of Albert Castillo my experience was exceptional he was very helpful I would definitely recommend you guys give Albert a call to get the lowest rate. I am very happy with my rate that I'm paying now. Thank Albert Castillo At. 1715 E. Katella Ave. Orange, CA 92867 read more

Worst customer service ever!!! Would never gst a call back no matter how many times i called. Person i needed to talk to was always somehow "on lunch" or not available. Its been back and forth like that for two weeks! Fed up with it. They obviously don't care about their customers and only want your money. I would give zero stars if i could. read more

Michael Silva!!! You were a lot of help thank you so much for making this transition so easy for my and my boyfriend!! You made it possible. Ask to talk to Michael Silva read more

We got helped my Michael and he was amazing! We really felt like he was trying help us and his customer service was phenomenal! I totally recommend that everyone that goes to ask for him. All the employees at this location are friendly :) read more

I came in because my insurance had been canceled and I wasn't sure why, but Joanna helped me better understand what I did wrong and why my insurance had been canceled. She helped me set up another plan that turned out to be way cheaper than my first one was. Joanna was a great help!! read more

Excellent! Can't be happier. I came in to fix a couple of things and Joey Felix was the man! He helped me out and answered all my question and got me the best deal for me! Everyone in there was so friendly and helpful. I will definitely recommend my friend and family here. Ask for Joey he will take care of you. read more

Went into this office after a few negative experiences elsewhere. Adam was very helpful and really made me feel confident in my choice he showed me different insurance plans, and worked with me very patiently, and insured that I was happy with my plan. I would definitely recommend anybody come to this office and I highly recommend Adam as an agent. He's patient and kind and very good and explaining things to people who aren't that insurance savvy read more

I needed insurance immediately on a Saturday and a great deal for two cars. Adam Gonzales was able to help me out when all the other companies were closed. I really appreciate the help and the amazing customer service he provided. I would recommend him and freeway insurance to my friends and family! read more

You Won't Regret Stepping Foot Into The Orange Location Next To The 55 Freeway Joanna An Rachael Really Helped Me Out They Made The Process So Fast An Simple Not Only That But Cheap You Will Not Regret Spending Any Of Your Time Here read more

Suppose to get refund...it's been 2 months...still nothin! Gonna file a complaint with the state of California.

I walked in to make a payment at this location for the first time for my parents. Frank Davila was very welcoming, friendly, knowledgeable and answered all my questions. I was in and out in less than 10 minutes!! Great customer service!! read more

I was helped by micheal and he was great!! He took the time to explain everything to me because I was a little confused and he was very polite. Made me glad I stuck w freeway. :) read more