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Madison Capps Insurance Agency

5.0 (2 reviews)
Open • 9:00 am - 5:00 pm

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Services - Madison Capps Insurance Agency

Homeowner or property

Car and truck insurance

Motorcycle insurance

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1 year ago

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3 years ago

Excellent personal care with an extremely knowledgeable provider. Highly recommend for everything insurance.

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During these times where COVID cases are still unpredictable, there were lots of plastic barriers…read moreto protect help both workers and patrons spread infections. Everyone was wearing a mask, and there was hand sanitizer available right when you walk in. I needed to transfer my car registration from one state to another and was prepared for a headache since all of my DMV appointments were cancelled. Although the DMV would not charge a fee on top of paying for baseline registration, third parties have the right to. With that being said, the agent who was helping me through this process helped negotiate these fees given competitor prices I had seen around the area and due to the necessity of the situation. The agent even went out in 90 degree weather to help yank out a stuck bolt on my license plate. Small acts of kindness like these helped show BCIS's commitment to the customer.

Switching insurance companies. Id rather pay more than deal with this team anymore. Theres never a…read moreconfident person answering the phone and they waste your time bugging you with texts and phone calls to get their outbound calls in. I was really busy at work this week and their person insisted it was important they speak to me over the phone. I called back and all they needed was to confirm my address even when I told her "emlee" just to text me the question. Wtf. Some of us are in meetings and don't have time to sit on the phone with someone constantly pausing and saying "um..yeah...uh...so"

Madison Capps Insurance Agency - homeinsurance - Updated October 2026

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