Robert Marquez goes above and beyond. He has been my insurance agent for years and has been with us…read morefrom the very beginning until now. He always checks in and follows up to make sure everything is okay. Whenever I have a question, he gets back to me quickly. He is very reliable and always treats us with kindness and respect. We truly appreciate all his help and excellent service.

Jessica Lopez is a complete disappointment! I reached out to her to get a homeowners insurance…read morequote, gave her all of my information and set up a call for the next day. The following day she didn't call me at the agreed upon time, so I called her. The receptionist said that she wasn't in. I left a voicemail message. No response. She never got back to me. Very unprofessional!

I want to thank AA Lares Insurance, especially Denysse Meléndez, for the outstanding service she…read moreprovided. My job requires some additional coverage on my auto insurance, and she went above and beyond to find the best policy for my needs. She not only made the whole process easy, but also significantly lowered my insurance cost compared to my previous provider while keeping the coverage I needed. Denysse was professional, knowledgeable, and genuinely cared about helping me. I highly recommend AA Lares Insurance, and if you have the chance, ask for Denysse Meléndez. Thank you so much for all your help!

Denise did an amazing job today. Patty you have a five star worker that's worth having and taking…read morecare of your clients needs

Take good care of my insurance needs. Experienced agent. She went over many carriers to look for…read morethe best quote matching to my requested coverage. Highly recommend.

Excellent personal care with an extremely knowledgeable provider. Highly recommend for everything…read moreinsurance.

Scott Churton helped my husband find a new combined homeowners and auto insurance policy in the…read morefall of 2023 when NatGen decided not to renew policies in Calif. He got us a great new policy with Mercury at a great price! Thank you, Scott!

Our family has been with the Tustin Insurance Agency for three generations and could not ask for…read morebetter service, care and guidance. Scott Churton has continue the excellent service that his father always gave to their clients. Not only does Scott and his associates, especially Paula, find the best coverage, and the best rate, they explain every thing about the coverage and the costs. The Boles Family will always choose and recommend the Tustin Insurance Agency for all insurance needs.

During these times where COVID cases are still unpredictable, there were lots of plastic barriers…read moreto protect help both workers and patrons spread infections. Everyone was wearing a mask, and there was hand sanitizer available right when you walk in. I needed to transfer my car registration from one state to another and was prepared for a headache since all of my DMV appointments were cancelled. Although the DMV would not charge a fee on top of paying for baseline registration, third parties have the right to. With that being said, the agent who was helping me through this process helped negotiate these fees given competitor prices I had seen around the area and due to the necessity of the situation. The agent even went out in 90 degree weather to help yank out a stuck bolt on my license plate. Small acts of kindness like these helped show BCIS's commitment to the customer.

Switching insurance companies. Id rather pay more than deal with this team anymore. Theres never a…read moreconfident person answering the phone and they waste your time bugging you with texts and phone calls to get their outbound calls in. I was really busy at work this week and their person insisted it was important they speak to me over the phone. I called back and all they needed was to confirm my address even when I told her "emlee" just to text me the question. Wtf. Some of us are in meetings and don't have time to sit on the phone with someone constantly pausing and saying "um..yeah...uh...so"

Isabel Gieser is super helpful!…read more Knowledgeable and respectful of time. Definitely recommend.

* I've had Geico Auto Insurance for 21 years now, & in that time they've never paid an accident…read moreclaim in my behalf. * But 3 weeks ago I accidentally scratched a parked car at the grocery store & waited for the owner to return from shopping to alert them. * It was a tiny rear bumper scratch & barely perceptible unless you were specifically trying to find it. * Anyway today I received my Geico bill & it basically doubled from $53 monthly to $99.90 per month. * I later spoke to the Geico representative & he was impatient with no explanation or valid reason for the major increase. * I'm a little taken back that after 21 years of paying ever-increasing premiums to Geico (with no accidents), that they doubled my monthly payments the first time I actually used their insurance service, for a minor scratch. * Needless to say I did not get a comfortable, confident or warm & fuzzy feeling from the stern customer service handling of this issue.

I first started working with Ross and his team on a business level when we needed help getting…read moreeverything "in line" for our company's explosive growth and all the stuff that goes along with that. Due to the great support and feedback they've provided over the years (not to mention their tenacious follow up) I look to them not as a provider but as a partner to where I've also moved much of my personal insurance over to them. Thanks again to you all and keep up the good work!

This review is for Marlene Gutierrez…read more Marlene helped me get an HO-6 policy. It couldn't have been any easier. I have talked to reps from other agencies, but they weren't very responsive. She was by far the best (super responsive) representative I have encountered in the insurance industry. If you need an insurance package and want a high quality service, I would hit her up first.

Amazing customer service I'm really happy about KITAJIMA…read moreINSURANCE I'm really appreciated to lady. Her name is AMERICA SOTO . She is really helpful and really professional and really polite and always has smile beautiful smile. I I recommend Kitajima Insurance for my friends and my family too. You guys are the best team in Kitajima Insurance thank you have a wonderful day.

Pésima aseguranza no se la recomiendo a nadie cada mes te suben más aunque no tengas accidente…read moreademás de eso tienen pésimo servicio al cliente hace unos meses tuve un problema de mi carro esperé casi de 5 a 6 meses para que me lo repararan y todo ese tiempo pagué aseguranza de mi carro injustamente sin usarlo y uno de sus agentes me dijo que cuando termine el caso me iban a dar reembolso y ahora que termino el caso resulta que no me quieren regresar mi dinero de los meses que no use mi carro se me hace algo pésimo de esta aseguradora en pocas palabras te mienten en tu cara no es justo porque pagamos mes tras mes aseguranza para que no des este tipo de servicio al cliente deberían hablar con la verdad ... no le recomiendo a nadie está aseguranza ....

I want to thank Rachel Herrera. She did an exceptionable…read moreoutstanding job on above and beyond. She was very patient very thorough. Great customer service! She guided me through every step of the way. Rachel put my mind at ease. I definitely recommend her Hands-down I will be using this insurance from Now on. Thank you so much!!!

They hung on my mom 3x because the policy name was misspelled. We called in to update it and they…read moredo not get paid minimum wage because they can't do the minimum work. Terrible service. They auto charged the second month without our consent. DO NOT RECOMMEND!