Always take my car here to get work done on my mr2 Spyder. Haley is a great service advisor; little back story the mr2 Spyder was ended in 05. So finding parts for this kind of Toyota is not always an easy task. Oh how it would be nice to have 6 of these cars sitting out back so if I needed parts I got em. For now though I must rely on Freeman toyota and Haley to scour the planet in search of parts. Most of the time I can not get toyota parts for this car because of its age and have to rely on aftermarket parts. Freeman Toyota's prices have been on point when it comes to getting these parts sourced and then installed. If only someone at Toyota would see this review and then design a new mr2! I'll take two please. read more

They have the 30.07 sign in their window and from this day forward I will not trade with them. I talked to a salesman about it and he said " Go somewhere else where you can open carry" read more

Freeman Toyota - Car Dealers Near Me - Hurst, Texas

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Your dealership is laughable. I was quoted 51k for a SR5 Tacoma. If you pay that for this vehicle, then I will question your sanity. It's an extremely shameful business model to price gouge like this. Thank you for the ability to give a great review! read more

I don't recommend this place at all. Very poor costumer service and zero family oriented. I'm usually very adaptable but if I'm bringing my family to a place with me they better treat them well. The kids area was very dirty and it smelled horrible. I asked someone for a vacuum since the place for the kids had popcorn on the floor which for my 14mo could have been a shocking hazard!! The guy that I asked for the vacuum wasn't really polite. I said thank you so much for what he answered "ummg" I said "ummg? And he said yes ummg . Zero professional! There were homeless people were the kids section was which is in the back of the building. I don't mind that Freeman Toyota opens the door for homeless especially with this heat but why would they allow them were the kids are and not in the front. Who is going to be responsible if something happens to any of the kids? I brought this to the attention of a couple employees and no one apologize nor didn't bring the manager for an explanation. Very poor costumer service. When I was about to leave I couldn't even read the sticker where they write down the miles for the next oil change. I had to come back and had to wait until they print another one. Very inconvenient! On the good side -Carl and Jose were very helpful and respectful! read more

Freeman Toyota - dirty and smelly kids area - Car Dealers Near Me - Hurst, Texas

If considering buying from Freeman, take the vehicle to an independent mechanic for a full checkup first. Don't get saddled with a worn out vehicle that they haven't even checked the oil on, like I did. read more

the worst tint guy ...bought brand new sequoia and the tint has bubbles and scratches...will not recommend this place for any buyers

Clean/fast location! Tim was great help and was friendly throughout the whole service time. I got there about 30 minutes before my appointment time and they had no problem getting me in early. They have complimentary popcorn in the waiting area (which is pretty large) for anyone who is waiting on services. I called in today for an oil change and they were able to get me in today as well which is awesome. Great Toyota location! read more

Months of lies and deceit from Sales Manager, BJ Stankovich; who ended up ghosting me when I started questioning where my "new car" was.

Went to this Toyota because we recently moved and it was was closer to where I live. I needed an update on my CarPlay and they first told me they can do it with no charge. I arrive and they told me that they weren't able To do it and that I had to take my car to where I bought it from . This makes no sense. It took us 40 min just to even have someone to help us read more

Thinking this'll be my last time getting serviced here. Came in for my 55k service and the guy comes out and offers me all the bells and whistles and shows me a total around $700 I tell him I'm not willing to do that much so he said some were not needed and changed it to around $360 and said something about coupons but nothing definite. I asked about a shuttle and he said they're busy but he'll check. After sitting for an hour I lost hope on a shuttle and went to ask for an ETA. They told me I still need to wait another 30 minutes. Maybe they're too busy because the wait feels excessive but maybe it's just the terrible TV that's making it worse. read more

Run! Any used car in consideration had better have a completely INDEPENDENT ADDITIONAL inspection - especially up on a rack. If not, run as fast as you can. You have been warned. 2nd opinion completed today, 2/12/2024 (as a follow up to my local Lexus dealer 2/2/2024 inspection) on the Freeman Toyota UNDISCLOSED MAJOR DAMAGE that MUST be repaired. VEHICLE DECLARED UNSAFE TO DRIVE. 2nd opinion confirmed the damage and necessary repairs. Tremendous force to left rear requires $8,000 - 10,000 to repair - rear axle assembly, lower trailing arms and associated parts and recalibrations. Left rear tire was moved to spare and welded to 'hide' the obvious damage. CarFax? - 'NO ACCIDENTS.' In a follow up call with my concerns on 2/2/2024, I was told by salesman Julio Guerrero that the vehicle I purchased 1/26/2024 had been inspected by "Our Certified Toyota Technicians." WOW - now there's your sign. Both technician groups that completed their inspections to assess the damage are scratching their heads. "There is absolutely NO WAY THIS WAS MISSED by the selling dealer. Especially if they they completed a wheel alignment and 'used car' inspection as documented." My recommendation? RUN! PROTECT YOURSELF and avoid the misery and disappointment. Find an ethical group of people to spend your hard earned dollars on such a major purchase. I DO NOT RECOMMEND THIS CAR DEALERSHIP - Freeman Toyota Hurst, Texas. DON'T TRUST CARFAX either. Shame on me for trusting. I only wish I could give ZERO stars and protect all other unsuspecting victims. read more

Took my 2014 Prius in on Saturday for repair of failed power brake booster under Customer Support Program ZJB. THE PROGRAM DOCUMENTS STATE; 20111-2015 MY Prius and 2012-2015 MY Prius PHV Vehicles The Primary Coverage will be offered until November 31, 2019, regardless of milage. After the Primary Coverage, the Secondary Coverage is applicable for 10 years from the date of first use or 150,000 miles, whichever occurs first. Freeman Toyota claims the Customer Support Program has expired. Took the car to Family Toyota in Arlington. Fully covered. They have ordered the parts and the labor is included in the program. I never have had anything positive happen through the Freeman Service Department. I advise everyone to try any other Toyota dealer before going to Freeman Toyota. read more

Wesley is the single best mechanic in there. He's polite, to the point, and works very fast. I drive an hour out of my way just to go here and get him as my technician. read more

My son just bought a 2018 Toyota Tacoma SR5. The dealer had the nerve to tell him the customer was responsible for dealer inventory taxes, which is absolutely not true! It's a freaking property tax assessment on the dealer, NOT the customer! They also demanded he pay the document fee???? Why? You can't BS me on this. Those fees are not the customers legal obligation. That said, Dave Singh is a great sales person and worked well with my son. Dave sold us our 2012 Camry. He's a good guy. But Freeman's finance team are a bunch of nickel and dime vultures. Reimburse my son these fees and I will update this review in your favor. read more

Great customer service! I've been bringing my vehicles for service here for over 5 years (3 different trucks) and every time I have been treated with respect and kindness. All the advisors are friendly and knowledgeable without trying to overly recommend services. They are easy to work with and get you in and out in a timely manner. Thank you freeman Toyota for the pleasant experiences. read more

Freeman Toyota - Service entrance - Car Dealers Near Me - Hurst, Texas

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Joey Stephens is awesome! What a gentleman! I won't say the other dealership I went to who were so impolite and condescending and tried to up-charge for something simple but I'm sooo happy I drove a little further here to get help from Joey. He also knew I had a tight deadline and worked me into their schedule as a priority. So grateful! Ask for Joey if you come here for service. read more

I just had my 66 Mustang brakes converted to power disc brakes here. I was fortunate to make contact with Kevin Schuck through Sharon Stanley a Service Advisor that was here. I had mentioned my car and some of the service it required and she mentioned one of their mechanics who worked on classic cars. He did a complete tune up and other work. I decided to have him convert my old brakes converted to power disc brakes. He is very thorough and does top notch work and I'm very pleased. I was also fortunate to have two other service advisors who helped coordinate all the work with Kevin. Garret Meister took over for Sharon and Sydney Crosby just recently took over for Garrett. They all did a great job getting my Mustang updated and working well!! It's nice to find people who so dedicated to providing quality customer service. So Mazel tov to Kevin, Sharon, Garrett, and Sydney for a job well done!! read more

I had been shopping for a car for about 2 months all over the state with no luck. Lexy got me a great deal on a new car, way lower than what I was quoted elsewhere, and I was in and out in less than three hours. I should have gone to freeman first! read more

Just wanted to take a minute and say THANK YOU to BJ and his staff for helping me find the Hybrid Grand Highlander I was looking for and making the sales experience great despite the challenge of getting these vehicles. Definitely will be my go to dealership in the future! BJ was GREAT to work with!! read more

Los carros que venden de segunda están en mal estado, con ralladuras y con daños de granizo, han bajado mucho su calidad, parecen un lote corriente de Halton City, yo no compraría un carro con ellos. read more

Run, don't look back! The salesman I encountered used strong-arm tactics to try to manipulate buyers. He tried to get me to sign a hand-written contract that said "I will be this car if the price is suitable." He was super pushy when I told him I would only sign an actual purchase agreement. I asked to see an itemized price list of the vehicle, and when added up, was hundreds more expensive than the list price + TTL. When I asked about it, they told me that they "forgot" to list some things. Thats when I left. I called the general manager a day or so later and he said he would fire anyone on his staff using strong-arm tactics, but I haven't heard back from him yet. read more

I don't remember the name of the sales manager but that man is more pushy than any salesman I spoke to when I was car shopping. The man tried to dominate the entire conversation and trying to get me to buy a car that day when I had made it clear that I was not buying that day, just test driving. Go to a different Toyota dealership, maybe they'll treat you with more respect. read more

Mr. MJ, thank you is too small a word......but, THANK YOU!!!! We went on a busy Saturday and my automobile was serviced impeccably! You dealt with what I required and although I need other matters taken care of you were great to take care of what was needed the most. I have a very ill child and we travel far and often for medical appointments . Our drive will be safe and we go with less stress on our shoulders. You are swift, kind and I consider you an expert in your field!!!! Thank you once again and I greatly appreciate you. read more

I am merely writing this review to help other women and particularly women of color like myself. I had a great experience with Freeman Toyota up until I leased a Camry hybrid that I was locked into for three years. Luckily, we are in an age now where you can get a vehicle through services that allow the consumer to reconsider the purchase after a week. I unfortunately did not have this luxury and bore the brunt of an ill-informed decision that ultimately was not fruitful in the end. Please keep in mind that leasing a vehicle is a costly way to obtain a car. In the end, you will not own it and will have to pay an exorbitant amount after the lease period is over. If you can get by with a cash car instead or a hand-me-down vehicle, you will be doing yourself a much better favor in the long run when you can outright purchase or finance a better vehicle on reasonable terms. A prior mentor of mine informed me that car dealerships are in the business of separating you from your well-deserved income. I know that this is not representative of all dealers who genuinely do care about their customers but please keep in mind that they are indeed a business. Give yourself time to think over the terms of an offer or deal. When I got involved with my leased Camry, Toyota was engaged in a program where a prior vehicle could be swapped out for a newer vehicle. Basically, I swapped out a regular Camry for a hybrid Camry only to find out that the savings in gas mileage were inconsequential. Again, please understand that car dealerships are in the business of making money. I was ignorant to how car dealers can pressure especially lone customers to making purchases that are not ultimately in their best interests. I also had the unfortunate experience of having my key fob misplaced when I voluntarily had the vehicle detailed prior to returning it. I had a less than pleasant customer service representative who believed that I was at fault for losing the key fob when one of the associates from the detailing company admitted to what had happened. Please use your discernment when here, especially as a woman and a woman of color. read more

Freeman Toyota - Letter of lease completion - Car Dealers Near Me - Hurst, Texas

Read your contract before signing, the financing dept was about to give us an 84 month contract instead of a 72 and it was all an honest mistake he said. Sure!!! I work in the auto industry and this is not a surprise, just look your for yourself that's all I gotta say. read more

This was the worst experience me and my son has ever had together! I took my son with me to have a test drive in a Toyota Tacoma he was very excited and looking forward to checking out the new truck. The salesman seemed nice at first then became rude as he quoted himself saying I am just being brutally honest!!! Brutality rude in front of my son yes honest?? I am just giving you the brutal truth about your trade!!! He says to me talking rudely !!... Where does it say in the salesman's Toyota handbook to be rudely forward in front of a man and his Son because you think he owes too much on his current vehicle. I would not buy a Tacoma pickup from Eric Christianson if he sold it for $0.20! My son hated his experience with dad today at Freeman Toyota ! You should be ashamed of yourself! Sir read more

Freeman Toyota - Car Dealers Near Me - Hurst, Texas

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Had great experience getting my new RAV4 with the best sales guy Richard Linck. I definitely recommend getting your next Toyota at Freeman. read more

Freeman Toyota - My new RAV4 - Car Dealers Near Me - Hurst, Texas

We just bought a new 2023 Prius from BJ and James Bachorek at this dealership. We have bought new Toyotas at almost all dealers in the dfw area. This was our best experience so far and they were very helpful in our purchase and also took their time explaining the car to us. The price they quoted to us over the phone was kept without any changes when we picked up our car. Please look at them prior to any new purchase. read more

i just today purchased this 2017 Toyota Rav 4. Seadon, Michael, and Blake are the absolute best... there are not enough words for the kindness, caring, concern they showed me. i can just imagine that if their salesman are the greatest. i have high hopes for their service dept. from start to finish the entire process i was only there 2 1/2 hours. that is a huge deal to me. time is everything. read more

Freeman Toyota - absolutely love Seadon, Michael and Blake from Freeman the best most caring guys ever - Car Dealers Near Me - Hurst, Texas

An amazing experience. I went in just looking for a car end up with a corolla 2017 and I was super happy. Dave was amazing and will come back to freeman from now on. Also, Chris in finance was awesome, he was the easiest finance person I had EVER!!!! Just an amazing guy, thank you again. read more

We bought a preowned 4runner for my daughter. This was her first car and she had worked very hard to get it. We met with Julio in preowned cars and he was very nice and helpful. We were going to use our own credit union for financing, our credit union has financed several of our cars and we have never had an issue. Once the sell was passed over to Joe Guillen, the finance manager, that is when our experience turned bad. Our credit union was trying to contact him with no response. When my husband called to see what additional information he needed Joe Guillen stated that he had no idea what vehicle my husband was talking about and he didn't seem to want to help him out. We were finally able to get some communication between the credit union and the dealership when Julio the Salesman stepped in and helped up out. After two days of working on this, our credit union said they had stopped hearing from the finance manager, so I called to see what was happening and Joe Guillen was extremely rude and proceeded to start our conversation out by saying "let me give you a piece of advice" and then tell me that we did things wrong. We had bought a highlander 5 days prior to this at South Toyota in Dallas and had absolutely no issues at all and bought it the exact same way. The mistake was their mistake and he did apologize but he had already been so rude to me that it really ruined out experience at this dealership. I am very thankful for Julio and his eagerness to help us! read more

We had to wait TWO HOURS for an oil change then to BE TOLD WE HAD A TO PAY for our oil change even though I paid $1200 for the service warranty. I purchased my car at a Toyota in Dallas and they advised me I could take it to the one closer to my house for oil changes. The service advisor argued that he couldn't pull up my warranty for about 30 minutes because they use a different system then the other Toyota's and then told me to call them which I did twice and they were closed. I told them they said there was nothing they could do I would have to pay for the oil change. 5 mins later my boyfriend told them we aren't paying anything after waiting for a two hour oil change (because that was bS) and suddenly they found the service contract. Go anywhere else for your oil change especially if you want to be given AVERAGE CUSTOMER SERVICE BECAUSE THIS WAS FAR BELOW. read more

If there was a "0" star, that's what I would give. My son and my daughter both went in to look for a used car about a year ago. JB was the salesperson. They switched vehicles on my son several times, telling him he was approved for this, that and the other. They gave my daughter a car & had her sign a "CarFacts" sheet showing it had never been in an accident (Except that it had actually been in an unreported accident that the dealership did not disclose). Also, they supposedly conduct inspections on the cars before they leave the lot. Not only did we find there was a headlight out, there were several major issues with the car. When I called to complain on her behalf since this was her first car they only fixed two of the most evident problems, one because they couldn't deny it and the other because it was a dangerous issue, but they never admitted fault. My daughter has only had this car one year and she is about to have to trade it off because it's such a lemon And continues to be an unsafe nightmare. Oh BTW, they worst part? They added my daughter as a co-signer to my son's car without either of their permission, and he had already left with the vehicle when she went back the next day to "sign more paperwork" for "her" car because the dealership called her. That is when she found out they added her onto the car, and my son & I found out after she did. When I complained to the GM of the whole dealership he was a complete jerk, and did absolutely nothing to make it right. Total d-bag. DO NOT use Freeman Toyota. As far as dealerships go this is the hands down the worst I have ever dealt with. Completely unethical practices from The GM all the way down. -One PO'd mom- read more

I took my 2019 Rav 4 in last week for the regular service. They told me my negative battery terminal was corroded and they needed to be cleaned. They cleaned them for a $37 fee. I noticed a couple of days later that when I made a call on my Apple Play that I could hear them but they couldn't hear me. I took it back in at 7:30 this morning and they call me at 1:30 to tell me that I need a cellular control module and that my extended warranty wouldn't pay for it. They said it would be $1500. I told Erica no way, I will do without it. I went to pick it up later and they where trying to charge me a $186 diagnostic fee. I asked to speak to a manager and he waived the diagnostic fee and told me that he heard that you could remove the negative and positive battery terminals and touch them together and it would fix it. He said he was going to ask someone about it and would get back to me. I got in my vehicle and the apple play was working. It seems like they rebooted it and fixed it and then they try to tell me I need to spend $1500 to fix it. I've bought 2 car's from this dealership and that will be the last. I will never take my car here again. read more

Took my car here to get a water pump installed.. paid a bunch of money. Got the car back, it was overheating. Went back, they said it was a hose and charged me 500 bucks. Now the car is overheating again. I've spent 3,000 so far at this place and my car is still messed up. Don't trust them. They also wanted 800 dollars to fix a window motor and 500 for a door actuator. They also left a freaking sway bar disconnected that was banging on the bottom of my car. And quoted me 6,200 dollars to get the car from wobbling and braking badly by recommending a bunch of bs. Took it to another mechanic, they said the tires in the front was messed up. Got new tires, drives fine. Stay... far.... away..... read more

Freeman Toyota sold me this Corolla and from the start I had issues with low air pressure warnings. I brought it to them and they said it was fixed. My car only has 8329 miles on it and we took it on a trip to Colorado. Same problem but the rear tire went completely flat and I had to use a can of "fix a flat" to get home. Freeman won't even look at it now "because it's sticky in there" and say I have to replace the tire at a ridiculous price. Maybe if they fixed it properly the first time I wouldn't have wasted my time and money coming in to the dealership! Awesome customer service Freeman! read more

Had a 10am appointment, then Edwin told me it would take 3 hours to do a alignment because they were so busy. I realized that making a appointment there is just a number, you're put in line with everyone else no mater what. Why make a appointment? Waste of my time today! read more

For the last 4 months I have been searching for a truck that has a lot of power and quick acceleration. Primarily, I wanted something that could pull our boat, was quick to get on the highway, and that will last a long time. My son suggested I go to Freeman Toyota and test drive the Toyota Tundra, he said that it can pull a space shuttle with it's big and powerful engine. Upon arrival to Freeman Toyota I was introduced to Maverick in which I mentioned to him that I was interested in the Tundra and he politely offered to show me a model that met my interests. The first vehicle Maverick retrieved was a black Crew Cab 5.7L V8 Tundra. He allowed me to test drive the truck and while we were driving around, he allowed me to share my experience about other trucks I researched. He showed me a few things about the dash and radio console and came across as very knowledgeable about the vehicle and made my test-drive experience very enjoyable. This truck just simply felt right to me. After the test-drive I was completely satisfied with the truck and felt like this was the one I wanted, so I traded in my car and Maverick presented me with zero percent interest and additional options that could be included with the truck, which I really desired, so I accepted them. Maverick provided a very friendly customer service experience as we discussed some of the questions and concerns up to the very end of the purchase. He made the transaction very easy to understand and explained everything in detail to me. I thoroughly enjoyed the 'no pressure sales' and him simply providing me information to questions and making the overall experience one that I would recommend to everyone that seeks out a Toyota. Love my Freeman Toyota, YMcCoy 07/31/2019 read more

Lied about what they were giving me for my trade. Was about to pull a trigger on a car but they did some shady things last minute. Beware

I'm only giving two stars because I wasn't even there long enough to get a full view of this business. My husband and I came in, asking to test drive a couple of cars we had been looking at online. The man we spoke to didn't even bother to get out of his seat and introduce himself before completely dismissing us. We were told he "hadn't heard of a test drive in 6months," and "had no new cars on the lot," effectively saying we could just leave then. This may be true, but he didn't even attempt to assist us. Also, we saw several of the model of cars we were looking to test in the lot. We will not be coming back, and this has put a sour taste in our mouth for Toyota in general. read more