I won't sign with this company if I review at frist. After signing the contract with Freedom Solar, the installation of the solar system and the subsequent service process have resulted in an extremely exhausting and frustrating customer experience for us, both physically and mentally. Since the installation began in June 2025, the project has encountered multiple issues. More concerning, however, is the lack of effective internal documentation and tracking within your company, which has forced the customer to wait repeatedly, communicate repeatedly, and repeatedly explain the situation from the beginning. Below is a summary of several key issues: 1. Construction damage not recorded After installation, the exterior wall of the house was damaged. The workers promised to repair it within two or three days, but no progress was made for two weeks. I eventually contacted my own, only to discover that there was no record of this issue in your system at all, and the repair was arranged only then. 2. Incorrect permit and equipment information After a long period with no progress, I proactively contacted Edison and was informed that my home's permit was not even in the system, and that the correct equipment to be installed should have been a Gateway, not the Backup Switch that was originally communicated to me. Had the customer not followed up, it is unclear how long this error would have continued to delay the project. 3. Repeated roof leakage with no record After the system was energized, roof leakage occurred. On January 8, an inspection confirmed that the issue was your company's responsibility, and a repair was promised. However, there was no update or follow-up for the next 10 days. When I called again, I was told that there was still no related record in the system, and the only option was to reschedule technicians to "inspect again." It has been almost one month, and the rainy days are coming again. read more

I regret choosing Freedom Forever. To be clear, the system itself appears to function. That's the only positive thing I can say. Everything beyond installation has been extremely disappointing. I requested a system performance review in October. What followed was months of chasing updates, multiple phone calls, and repeated assurances that my case had been "escalated." Despite this, I received no meaningful communication or timeline. It ultimately took several months to complete what should be a straightforward production review. That alone is unacceptable. After the review was finally completed, I attempted to move forward and asked about options to better align production with my actual energy usage. I was told a separate team would reach out within 7 business days. They didn't. No outreach. No update. No accountability. This has become a pattern: Missed timelines with no follow-through "Escalations" that go nowhere Different teams with no ownership The burden constantly falling on the customer to chase answers The most frustrating part is not the outcome--it's the complete lack of execution and communication. Once the system is installed, you are essentially on your own unless you're willing to continuously follow up and push for answers. If you're considering Freedom Forever, understand this: the sales process may sound great, but the post-install support experience is disorganized, slow, and unreliable. I would not recommend working with a company that operates this way. read more

My solar production dropped ~80% in July. My electric bill tripled. Still not fixed. I reported this months ago. They didn't send a technician until December. Since then, it's been nonstop runaround: * "A part is being ordered" (for months) * Then suddenly: "No part is being ordered -- you need to order it yourself" * No clear instructions on what to order or how And the part they're now telling me to buy is a cellular kit, which only affects monitoring -- not production. So it doesn't even address the actual problem. Meanwhile: * No full system diagnostic has been scheduled * There's an active roof leak near the panels -- still not addressed * My account often shows no active service request at all * Calls = long waits + circular answers It's been months of this. At a certain point, this stops being miscommunication and starts looking like a complete lack of accountability. Even more concerning -- this company is already on probation with the Contractors State License Board. I'm now paying significantly higher electric bills while trying to get someone -- anyone -- to actually take responsibility and fix the system. read more

We signed with Freedom Forever at the end of December 2025 and paid upfront through a loan for full solar installation, with the expectation the system would be installed and operational by year end. The Sacramento install team completed the physical install on December 31st. However, when the county inspector arrived for approval, the installation FAILED due to exposed hanging wires under the panels. What makes this worse is that the Sacramento installation team was required to be present during the inspection -- and they did not show up. The inspector arrived alone, the system failed inspection due to improper installation, and no installer was there to address or even acknowledge the issue. This was a mandatory step in the process, and they missed it entirely. Because of that failure, the system cannot be approved or turned on. Since then: - We have been paying our solar loan for nearly 2 months for a system that is NOT connected and NOT producing power. - The Sacramento team failed to show up for a scheduled correction appointment within their 6-hour window. - There is no direct way to contact the Sacramento installation or scheduling team. - Customer service repeatedly refuses to connect us to supervisors or provide last names (Jaycel said they are not allowed to do so or have a reference number of the recorded phone call) - A supervisor Jocelyn Paz promised multiple times to resolve this and it took 7 attempts and many follow ups for weeks to get reply over the email that service will come (which didn't) -No accountability. No urgency. No ownership. We are paying for a system that does not work because of their installation errors and scheduling failures. Customer service is unresponsive and dismissive. Management hides behind call centers. There is no escalation path. If you are in California -- especially Sacramento -- think carefully before signing. This has been one of the worst customer service experiences we've ever had. read more

Freedom Forever was one of the worst companies I've ever worked for. On 4/14, they laid off employees and there were rumors the company was filing for bankruptcy. After being let go, I never received my final paycheck, even though they issued a paystub showing payment details as if I had been paid. Because they reported those wages, it created problems for me when trying to apply for unemployment and other assistance. I contacted multiple people within the company for answers, but all I received were apologies or comments like "you're not going to get paid," with no real resolution or timeline. A company that fails to pay employees what they've earned, while still reporting wages that were never received, shows a serious lack of professionalism and accountability. Employees deserve honesty, communication, and timely payment--especially after sudden layoffs. Based on my experience, I would strongly caution anyone considering working here. read more

Negative stars if I could I deeply regret going solar with Freedom Forever. The sales team promised one thing, but the company delivered something entirely different--and claimed they were "fulfilling their promise," which is completely false. The system they installed barely benefits me and has become a financial burden, eating into my home's equity and making it extremely difficult to sell. The installation team was negligent, installing the system incorrectly. It took months to correct their mistakes, and throughout the process, the company made no effort to act in good faith or offer any restitution. This has been one of the biggest regrets of my life. I would strongly advise anyone considering solar to avoid Freedom Forever. read more

Company filed bankruptcy and left work incomplete! Stole our money took money out of our escrow account 1 day prior to filing bankruptcy!! Will not call back, so many customers left with work incomplete! read more

1 Star (Zero if I could) Freedom Forever - The Worst Company I've Ever Worked With I normally don't write reviews, but my experience with Freedom Forever has been so unbelievably frustrating that I feel obligated to warn others. Freedom Forever knocked on my door over 18 months ago with a great sales pitch. I was excited about the idea of going solar and signed up with enthusiasm. That enthusiasm quickly disappeared. Since then, it has been nothing but delays, poor communication, turnover, and mistakes. To give some context: * An electrician literally fell through my attic ceiling, causing damage I had to deal with. * I've had three different regional managers assigned to my project--each one seemingly unaware of what the previous person did or didn't do. * My solar panels have been installed on my roof for over 12 months, but they are STILL not active. * Every visit to my home feels like starting from scratch--no continuity, no communication, no project ownership. * I now have hail damage on my roof, and for the last 4-5 months I have been trying to get Freedom Forever to: 1. Finish tying the system into the power grid, and 2. Remove the panels so my roofing company can replace the damaged shingles. Despite countless calls, emails, and promises, nothing has been resolved. I am at a point where I would prefer they remove the panels permanently and leave my property entirely. This has been the most painfully slow, disorganized, and disappointing project I have ever experienced. Freedom Forever has shown a complete lack of accountability and coordination. I would not recommend them to anyone--ever. If I could give ZERO stars, I absolutely would. Since the lowest rating is one star, that is what they are getting. Please stay away from this company. They are a disaster. read more

Do not sign with this company. What a mess. I am not sure I can say much that hasn't already been said on here. LONG delays in install, after install, long delays in updating the main electrical panel. Now I sit being told the main electrical panel needs updated, when in fact it's been on for 3 weeks and no date set yet for the county inspections. NO communication from the company with customer service appearing to be offshore in the far east. Started process in August 2025, it is now April 2026 and here I sit with non functioning panels on my roof and NO communication from the company. read more

Run don't walk in the opposite direction. Freedom forever installed a system, and I'm now paying more for electricity because there's some issue with my system where I'm still pulling from the grid, and they're charging me their monthly fee. So I'm paying about 30% more than I was before the solar install. It's now been 10 months since install, and they only had a junior person out here once to look at it once who said everything was fine. Then I brought out SDG&E, and they said the system is installed completely incorrectly. And now it's another 4 months I have to wait for the next person to come out. Worst company I've dealt with in a long time. read more

I have nothing good to say about this company. Their business practices are questionable at best. They are effectively a set of Russian Nesting Dolls, each piece (sales, installations, financing) being insulated from the next piece so no one has to take fault nor ownership. You'll get someone all ready to help until they ghost you, keep emailing and calling and you'll get pushed to the next person who will ghost you. And that doesn't even account for the threats they will make along the way with filing a lien when you simply request information or a copy of a contract. Do yourself a favor, look at the overall ratings they have, save yourself the money, heartache, and stress of dealing with a subpar experience with a questionable company. Take it form me and clearly so many others before me that had the exact same experience. read more

System install was completed April 2025 but FF hasn't coordinated with the utility company to turn it on. I have been paying for the system for the past 10 months, and so far have yet to receive any benefit. Customer service takes forever to reach anyone, and then they lie (not even kidding!) about it's the utility company's fault. Before you install solar, ask if Freedom Forever will be part of the process. The person who knocks on your door will not be from FF, but they sell for them. Seriously, spare yourself the trouble and avoid Freedom Forever at all costs. read more

This company sucks and I wouldn't advise anyone to do business with them. The solar panels do not save you any money really because when you think of it, you are just taking on another bill that cost you more than what your initial electric bill would be. I have been calling trying to speak to a person now for 3 days and all I have heard is the stupid music that they play and a recording saying that there are 10 people ahead of me. read more

Freedom forever is the WORST Solar Company you can go with. Stay away from them. They are horrible in installation, service and customer service. They should close their shop. It takes hours to get through to the customer services. It takes months for them to take action. All they do is collect your money and run with it. read more

Bought a home said to have "owner owned solar". Did some digging and found that FF were the installers. Great customer svc initially but now while trying to find out what they are going to do about this....hearing crickets louder than the ones along my creek at night. Just spent 30 minutes on hold, then told I'm being connected. Only heard silence until 5 pm struck when they hung up. 45 mins totally wasted. Avoid avoid avoid. read more

Horrible experience. There is a complete lack of communication and a lack of follow-through from the entire company. The Project Managers do not respond to requests for information, and the sales representative (Eric Williams) doesn't respond. I purchased two systems (a house and a cabin), and both projects have been in limbo for two months (awaiting permission to operate) with no follow-through on getting them up and running. I escalated this to Jean, Customer Service Supervisor. I was told that "I'm not paying Freedom Forever" since this was financed, basically implying that I had no right to expect a certain level of service. Avoid this company at all costs. read more

They caused a leak in my roof. They fixed the leak, but are ignoring me about repairing my ceiling and wall for the water damage. Avoid them at all costs. Terrible customer serivice. read more

If you have a VA loan, do not do business with this company, they are affiliated with EnFin. EnFin will refuse to subordinate a contract during a home refinance. VA guidelines state their loan must be the first lien on a home title, but EnFin's refusal to subordinate would leave them as primary which makes zero sense as to why a solar company would want that other than they are in the business of taking property, not servicing solar. Do your research before considering any solar, find out how it will affect the refinance or sell of your home, reach out to your lender before signing any contracts. These are things sales people should explain, but they are more interested in making a sale than being transparent or educating buyers. read more

Look at all the other reviews, you don't get those type of reviews without being terrible, with solar company's all over why would you even consider them!? When I spoke with them on a job site they were at they had Terrible customer service and didn't try to help in anyway. read more

15 solar panels and a back-up battery were installed by Freedom Forever on August 19th. It is now November 21st. After repeatedly trying to contact Freedom Forever, I was finally told the hold up was due to the power company. I called SDG&E and they said they had never received an application for initiating operation of the solar system and that the project was never inspected by the County. Communication is almost nonextistent from Freedom Forever and when they do respond, they give misinformation as to the reason for the hold up. Very disenchanted, Brad read more

After being a solar customer with Freedom Forever for three years, I can say without hesitation that this company is a masterclass in mismanagement. Calling it one of the worst-run outfits in the solar industry would be generous -- it might genuinely rank among the worst-run companies anywhere. The panels never came close to producing the power promised. The refund for the shortfall? Never arrived. A technician admitted the panels were poorly oriented and needed to be repositioned. I even coordinated this with a planned home extension project, expecting Freedom Forever to manage the temporary removal and reinstallation efficiently. Instead, I have been caught in an absurd cycle of robotic customer support responses, each parroting the same meaningless excuse -- "internal process changes" -- while providing no quote, no timeline, and absolutely no accountability. My construction is stalled, my yard half demolished, and my roof work stuck indefinitely because Freedom Forever, by its own rules, is the only one allowed to remove the panels -- yet they refuse to commit or communicate. This reflects not just customer service incompetence but systemic failure from their leadership down. No company that treats its customers this casually should be called "Freedom Forever"; it's more like "Frustration Forever." It's time for someone in their executive ranks to take ownership -- though judging from the quality of service, I'm not holding my breath. read more

Getting a sales rep who really knows what he is talking about! Not going by previous bills from electric company! But billing according to production of units of solar generated! read more

If I could give them "0" Stars, I would. THEY ARE THE TRASH. Employees randomly showing up to your house unannounced, they will harass you to no end. Sales rep was late to our scheduled appointments. Just today I had an employee literally texting me talking s***. Called me a bunch of names via text message. I had no idea who it was until I researched the number (Caught you buddy). I would stay FAR FAR Away from this company. There are a way better options out there. Customer Service is trash too. Oh and I will be filing a complaint with the BBB. Absolute garbage!!!! read more

I hired this company to install a solar battery for my home. That was 9 months ago, and the project is still delayed and not completed because they have repeatedly installed the wrong parts for the solar battery so we keep failing inspections. I have to beg them to come out to redo the work in a timely manner each time. It's truly as though they've never done this before, which is baffling. If you are considering this company, please do not, I can't stress this enough. We regret signing a contract with freedom forever and cannot wait for this nightmare of a process to be over with. The team that we're in communication with has not been helpful at all and it's been weekly phone calls and emails on my end to try to get things moving to little avail. Go with another company and stay away from Freedom Forever. They should be out of business because of their incompetence. read more

We have had active solar through Freedom Forever for almost six months now. It took over two years from the day we signed the contract to get our solar system activated. The customer service and communication were terrible and incredibly frustrating. Each time we reached out, we had to explain everything from day one, despite all the messages, emails, and phone calls. My guess is that they go through a lot of employees, and it seems no one stays long--this speaks volumes. The installation and door sale were quick, but everything else was a nightmare. Each issue took months to resolve, and they frequently missed scheduled appointments. It also took multiple attempts to pass inspection, and the work they did on the wires in the garage was very sloppy. We regret signing with them. I also want to note that your final bill will be higher than the monthly amount advertised by the Freedom Forever sales representative. There is an additional ~$60 in fees from PG&E, and there is also an annual rate increase by Freedom Forever. This happened to us and the type of contract we had with them. So when we signed the contract our monthly payment was estimated at ~ 230$ but we are now paying ~300$. Just be aware. When we signed up with them, there were very few reviews. However, most of the one-star reviews and stories I've read today are nearly identical to our experience, so unfortunately, it seems our experience is not an isolated incident. read more

This was by far the worst experience I've had with a solar installer. Throughout the process, they made multiple misstatements and gave me assurances that they quickly backtracked on once I signed the contract. Communication was a nightmare -- they were difficult to reach, and when I did get someone, the advice and information I received varied wildly depending on who I spoke to. On top of that, there were constant delays, one after another. To make matters worse, the system they installed was dramatically undersized for my needs. I've worked with other solar companies before and never had issues like this. I cannot recommend them and strongly advise others to look elsewhere. read more

Honesty is the best policy and honesty is what this company lacks. The services requested were installation of solar panels. They threw in a bonus google home system (which has given us nothing but issues with the thermostat) that the sales rep said "if you choose not to go with the solar panels, the system is yours to keep" VERBATIM. Of course it's not in writing. Well, after we signed all the paperwork (the one for the google system had a link that was hidden in the document that I didn't click on because i made the mistake of trusting this scamming salesman) we chose not to go with the system and now they keep reaching out for me to take care of a $1200 bill because I cancelled the services for the solar panels and now I owe for the google home system. Theres no payment option on their website and I refuse to pay without a secure system. Absolutely f****** not. I will not be bullied. And their representatives are rude af. One of them laughed at us over the phone so that's cool. TL;DR : They're scammers. RUN far far away. As a matter of fact; don't buy into the scam at all. If you're looking for a predictable, consistent bill, ask your power/energy company to give you a fixed rate every month for your bill. They should average your usage from the previous year. read more

Barely had my system installed. Said it was a 2 day project but took them 3 days. Which was annoying because I was never notified. And it's a lot of noise in the morning especially when you have a one year old. Still waiting for inspection of the system before it can work. The work looks decent except they don't clean anything there's rubble from all the drilling everywhere. I can live with that and just clean myself.. what I can't live with is my roof... being damaged.. and never once informing me. They just put a bunch of plastic bags and the tiles to hold it down. Good thing it's summer and no rain. But when were they going to tell me they messed up my roof? Probably never. I should have done my search on this company. And seen the horrible statements about this company. I highly regret getting additional solar especially from this company who did such a poor install. read more

Freedom Forever - Solar Installation Near Me - Commerce, California

Thank Danny c Robert G from Freedom forever for finding damage left by their company on our roof that could have been a major leak during the holidays.They are an asset to the company. read more

In my opinion, this company, both in the Bay Area and in Los Angeles, is a bad actor in faith and practices for the advantages it tries to take of the elderly and lack of accountability. This includes bait-and-switch, misinformation, and no way of filing complaints to address these issues. They are dishonest and have the worst business representatives, from salespeople to managers. read more

This company showed up to my door at the end of May explaining what sounded like a good opportunity to hop on the solar bandwagon. My husband and I met with their sales rep on May 31st and everything seemed professional. He offered to send a copy of the agreement we signed and I said "That would be good!". Well, needless to say, this is when things started going downhill. On June 4th, my husband was notified of a hard credit check by EnFin which we did not agree to. My husband asked the rep to send over the copy of the agreement and told him about the hard credit check. We didn't hear from the rep until June 6th. By that time, we were already feeling concerned over the poor customer service and lack of urgency in sending over documents we had signed. The rep appoligized for not seeing our texts but we had already decided we weren't moving forward. My husband told him we were cancelling the agreement. The rep was pretty confused by this, but to us it seemed crazy that he wouldn't notice our texts or bother sending a copy of the agreement. I got on his case about it when he reached out the following week and his response was: "Why would I send over the document if your last response was that you were cancelling". Um, I'm sorry, but we asked for it TWICE BEFORE we cancelled. Also, what kind of response is that!? His language in the following texts from him felt combative and like we were making a stupid decision cancelling the project. And, here's the real kicker, He NEVER communicated that we cancelled to anyone inculding the subcontractors. We have since been contacted by the roofers to schedule our reroof and Edison showed up today at my door to mark my panel for an upgrade - for a project we cancelled! I tried calling customer service to comaplain and they hung up on me. When I called back, the number was "unavailable". This company is a joke. If you see them coming, RUN AWAY! I have NEVER experienced this with any company doing work on my house. read more

Man they suck, failed inspections. terrible communication and they generally were not available. Especially after I paid in full.

They installed a system it worked until it didn't and then they don't help. I called for support of a system that is not doing what it should. I have called multiple times and told, I would be contacted and have not yet received a call. I have only receive a few non useful texts: The latest one on 6/25/2025 "This is Freedom Forever. We've completed our remote troubleshooting of your solar system and determined that an on-site visit is necessary to full resolve the issue. To move forward, we'll need to schedule a service technician to come to your home. Our team will be reaching out to coordinate a date and time for the visit. Thank you!" Todays date is 7/17/2025 they have not reached out yet. I called today: After waiting 1 hour on hold for support they told me that "I would have to call back the following day as they could not call me back" after making a support request over a month ago. They do not deserve even 1 star with me. But alas I have to click it. read more

I have reached out to Freedom Forever several times to address some issues, but I am getting frustrated because no one is following through. She gave me your email to see if you could help. The issue that I have is that I get a different person every time I contact Freedom Forever. Then when I do speak to someone, I get a promise that the issues will be resolved and someone will contact me. But no one ever contacts me. I feel like this company has abandoned me. There have been several promises that have not been kept. This is very unprofessional. Especially the lack of communication and follow through.  Here are the issues that I would like to be resolved. First off, I have been paying both the loan payment and the electric bill with PG&E at the same time since it took overly long to get PTO. According to the contract, I should not be paying for both. Secondly, our representative Anthony promised me $500 for the inconvenience of the process going way over the original time frame given. I have never received any money from Freedom Forever. I have the correspondence for that promise still. Thirdly, when the company was installing the solar panels, they drilled large bolts through the roof that went all the way through the eaves. They left plastic and packaging material in my rain gutters, thank goodness we noticed before the storms came. And while installing the powerwall, a worker said "to find the studs, they just drill into the wall until they find one." They left several holes in my siding on my house. They left so much damage to my home. I have been completely ignored by my sales rep as soon as installation happened. They didn't even service my battery at the time of install I had to pay someone to come out and do it after I had PTO from pge because nobody would answer my calls. First email response was today that they have no proof of me contacting them with complaints. read more

If you live in Southern California, do not use Freedom Forever. You have been warned. "Working" with them is by far the worst decision we have ever made (in regards to home improvement projects.) Panels were never installed correctly, did not work for months, inverter broke, did not work for several months, and now they are not working again. Meanwhile, we pay for "solar services" and electricity! Wasting hours of my time trying to get things fixed. RUN AWAY from anything associated with this company. read more

In this day and age when most customer service is handled overseas, Freedom Forever is a pleasant surprise! Leauja, Nigee and Nick were a pleasure to speak w by phone and email. Responsive and kind. If Customer Service is important to you, THIS is the company for you. read more

Signed up and they said I needed to take down an existing panel. They took the hardware and left the panel in my yard. It's been months. I told them to just put it back. Still waiting. I'm 72 and had to get on the roof and seal holes. Be very careful folks. read more

If I could use a -5 (Minus Five rating) for these guys , they should be grateful. Worst company I ever dealt with in my entire life Worst customer experience They made a hole in my roof They promised to pay for the damage (they never did) They took months to turn on the service (after installation) They were supposed to give me a reimbursement to pay for the damages. They never did. I emailed some of the top executives, which they were supposed to help me with problem they created. They did NOTHING. Specially Janet Moyal "the escalation specialist" she was the worse. She is a LIAR!!!! Please do yourself a favor and do not use this company. They will create a nightmare instead of a solution for you. read more

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A salesman came to my door. He was extremely unprofessional and used predatory sales tactics. He became angry when I shut the door after telling him I was uninterested multiple times. He would not stop talking and did not honor that I said i was not interested. read more

We had our system installed by Freedom Forever and in less than 3 years, the inverter failed. I was met with canned answers about the warranty and was basically told that since Freedom Forever doesn't make the parts for the system, nothing is covered under their warranty. I was told it will be 2 weeks (been 3 already) to remotely troubleshoot the problem, however, the inverter that is causing error is not covered. So over a month to confirm the problem remotely, then maybe send a tech just to tell me it's not a covered problem/will cost me more. So, $45,000 for less than 3 years of a functioning system. Read your contract carefully because it's designed so they don't have to cover anything. It's all about the sale, then shirking any responsibility to fix a basically brand new system. I would not recommend this company. In fact, I would stay far away from them as it appears I'll have to hire my own/separate solar repair company if I want this issue addressed. Good luck to those of us suckered into using them. read more