Yesterday morning on September 25, 2026, I went back to the South Eyeworks Group, located at 4631…read moreSouth Hulen Street right here in Fort Worth. For those people who don't know, South Eyeworks Group is the site of a well-established, well respected optometric center. On September 24th, the day before, I went there for my annual, comprehensive eye care examination. It's my yearly, vision wise ritual I started 11 years ago in 2015 after my successful cataract surgery. My annual exam went very well. Which always leaves me with a comfortable feeling of ease. Now back to yesterday, September the 25th. I had returned back to the South Eyeworks Group site at 4631 Hulen Street because there at the same site there is an adjoining eyewear shop section of their business where new eyeglasses can be purchased. I went there. I hadn't purchased a new pair of reading glasses in 11 years. Around 9:40 AM, I entered the glass door entrance to a space area that was a combination of an office work area and a large display section featuring many dozens of pairs of eyeglasses for sale. Within seconds of me entering the room area, a woman employee looked up from her desk and computer and pleasantly asked me if she could help me. I told her yes. I stated that I just had my eyes examined the day before. I continued on by telling her, that all went well with the eye exam, but I was still considering buying a new pair of eyeglasses. But first I had some questions I wanted to ask before I made up my mind. The woman smiled and welcomingly motioned me to come sit in the chair adjacent to her desk so we could talk about eyeglasses. Now I won't go into a lot of details about the informative discussion we had about glasses. But I must say, I enjoyed talking to the nice, amiable young lady sitting before me who's name I learned from her was Elida Rodriguez. She answered all my questions in a clear understanding manner. After I decided yes. I told Ms. Rodriguez that I was ready to buy a new pair of glasses there. With a smile, she excused herself, got up and went to gather up a number of eyeglasses that were in my price range. She soon came back with them. After I held, examined, and tried on some of the well-picked glasses that Ms. Rodriguez had chosen for me. After a few minutes, I picked out a pair of eyeglasses that I liked more than the others. And I purchased it. In closing, I have to say that the time I spent with Elida Rodriguez was time well spent. She was a joy to engage in a conversation with. She was a very pleasant, competent woman. And may I add, in my opinion, it's exceptional employees like her that are the cornerstones of successful businesses like South Eyeworks Group, Inc. Note: Elida, if you also reading this review, take care, I wish you well. Respectfully yours, Philip W. R. Fort Worth, Texas

Documenting as my appt moves along…read more Immediately greeted and checked in at the front desk. Waiting space is small, but patients were called back within 2-5 mins of signing in (8:35 appt time) Anna was very personable, answered my questions and explained along the way until I met with the Dr. Dr Lam continued the great care with my exam, very thorough and nice demeanor. Finished up with Marc, provided his card as he will be my contact for picking up my new glasses. Out the office by 9:10AM.

The ONLY reason I'm giving a 4/5 stars to this medical group is because of Dr. Prashanthi Giridhar…read moreand her tech, Ann. If I was rating the office staff experience, it would be a 1 or less. You can read other reviews to confirm my thoughts on this. I found Dr. Giridhar and scheduled an appointment. We went into the clinic and I noticed they had a movie playing that was for at least 8+ years or older. It was violent, aggressive and my daughter, who is 4 and has some sensory issues, started crying and holding her ears. They have two TV monitors and no one was watching either, so I kindly asked if they could turn one off so we could sit in another section and not have to be blasted by some loud, aggressive Disney movie. The woman greeting people just said, "No. We won't be turning any TV off." So, that was a bit confusing and upsetting, especially since I'm the customer. Anyway, she was rude and wouldn't address me after that. So, we sat in a corner while my daughter cried and held her ears all because we had to have TV's blaring at us with age inappropriate shows. Quick note, just because it says Pixar or Disney does NOT mean it's age appropriate for ALL children. We were quickly taken back, so it was a very short wait and I just loved Ann. She was so very kind to my daughter, patient and accommodating. After dilating my daughter's eyes, we moved into a dark room where guess what - they had yet ANOTHER blaring TV. Another mother in there had an 8 year old and said, why are they playing this? It's really inappropriate. My daughter once again held her ears and cried because of the scary parts of the movie. Thankfully, Ann noticed and moved us to a quiet room. It made all the difference in the world. Finally, Dr. Giridhar came into the room. She was so gentle with my daughter and put her at ease immediately. She was thorough, professional, kind and gave me instructions for home. My daughter loved her, too. I mentioned the movie/blaring TV situation and she asked me to find out what movie was playing from her staff and to let her know. As we were checking out, I asked the woman checking us out about the movie and asked who makes the choices on what is played. She then stopped acknowledging me. It was the most bizarre thing I've ever experienced. She just looked down and stopped talking. I said, I think the movie choice might not fit with all children and she just kept looking down and said, "No further appointment. Thank you." That was it. She literally ignored me completely. I felt like I was in some weird movie. She just stopped talking and interacting. It was very odd. So, will we be back? Yes, because I know what to expect and because of Ann and Dr. Giridhar. Thankfully, interacting with their office staff is short lived, otherwise we wouldn't return. I think the providers at this office need to reevaluate some of their current office staff, especially with all of the complaints they are receiving on several different digital media channels. Oh, I forgot to mention that while my daughter and I were waiting in one of the rooms, I could hear someone in the next room screaming at her landlord (or someone?) talking about plumbing issues and saying, "How am I supposed to wipe my ass if I have no working plumbing." That was an added bonus to the visit! :-|

I never had any hiccups in the past but this year when I scheduled my sons appt for his yearly exam…read morethey couldn't see me for 4 months. We waited the 4 months and when the day finally comes I do an e check in and I'm told my payment is 80$ which is more than it usually is but it's usually 50$ and that's only a little more and my son is in desperate need of new glasses. So we show up for our appt and the receptionist tells me I owe 242$ from last year and they won't see my son unless I pay it. When I ask what that amount was for I was told it's for a specialty exam...my son has been coming here for 6 years we have never had to pay 242$. I was blindsided and wish when I had made the appt 4 months prior they told me of this crazy amount that was owed. Finally after waiting 30 min, crying, offering 100$ for this visit they told me they would take the 100$ and put me on a payment plan. I felt like it was really unprofessional that they didn't tell me when I scheduled this appt they just expected me to show up and have 242$ like it was nothing. Unfortunately I won't be coming back. I enjoy Dr Hunt my son is comfortable with him and he's been seeing my son since he was a newborn. It's a sad day.

Dr. Bass is an amazing eye doctor. I need special scleral contacts due to keratoconus. I had…read morebeen to 3 other eye doctors, one of them a keratoconus specialist, and I was never able to get lenses that were comfortable enough for me to wear more than a few hours. They either got foggy before lunch or actually hurt. I read about Dr. Bass on a Facebook keratoconus group and made an appointment. I am so glad I did. He and his staff are so nice. He tried some tester lenses on me in his office and found the right fit for me. When the lenses with my prescription came they were great, but Dr Bass thought he could get them better, and he did. I can wear my new lenses all day long with no fogging and no pain and I can see so much better than I could with my glasses. If you need a new eye doctor definitely give Dr. Bass a try.

WARNING! These are…read morethe facts: I just walked out of an appointment. They claimed they took my insurance; I made an appointment. Arranged to take time off work to come here. I arrive and they tell me that I have to pay a $39 fee for some random eye scan technology. AND it is not covered by insurance. They will not take no for an answer. I read the paperwork, and it said it was required. They said the Dr will not see you unless you agree and get the scan. So, I left. Those were the facts. This is not an opinion. This is what literally happened to me. The following is my opinion based on consumer protection, patient care and ethical principles: This is the issue: They wait until you are there to tell you. This was not told to me on the phone when I made the appt. They could have told me it was required. But they prey on people who, like me, took time off of work so the people feel desperate. Very predatory. I have paid my eye insurance money so that I can get a visit there for no charge. That was what the agreement with the provider and the insurance company was. In my life, I have never had this eye scan done. I don't care if the "dr" thinks it's great. It's an attempt to open your wallet. I have had it offered by other optometrists and it is always OPTIONAL. In fact, Eyeworks, down Hulen, offers this scan for the same price but it is OPTIONAL. NOT REQUIRED. This is the age of surcharges, fees, taxes and tips. DO NOT GO HERE. There are plenty of other optometrists in Fort Worth that do not attempt to tack on last minute charges. Oh! Also, while I was in the facility, the people locked the door. Maybe for safety? However, this is against OSHA law and against fire code. Please consider that as well. If the place catches on fire, you are locked in.

Love the docs and have always been treated well. I would recommend this office. The eyeglass store…read moreseems to be a little high.

Dr. Ann Ranelle is the type of eye doctor you can really trust. Her office personnel are all very…read moreprofessional and thoughtful, and the wait is never very long. I had received an incorrect diagnosis from an optometrist and she was very reassuring that no glaucoma was present. I noticed a lot of children in her office and they appear very settled and not afraid. I highly recommend this physician.

just now NEW…read more Dr. Le is awesome! He is knowledgeable, attentive, answers all of your questions, and he is super personable. All of his staff is great as well!

HIghly recommend this office for eye care. They do an amazing job. Dr. Le is incredible and the…read morestaff are friendly and very impressive.

Nice place with great staff in and out clean and friendly Lots of glasses to chose fromread more

The staff and the eye dr is amazing. She takes the time to explain what she sees. The selection of…read moreframes is good.

People are friendly and eager to help. They are very caring people who will help you with anything…read moreyou need

I've switched to Seabert Eyecare and can't be more pleased. Dr. Seabert listens and answers my…read morequestions and I never feel pressured regarding purchases. Also, Nathan is outstanding when it comes to help with your lenses and frames. Highly recommend Seabert Eyecare

Got total relief from my severe back pain!!!! I would recommend Him to anyone that has back pain!!!…read more No one can believe how well I have recovered from my pain!!!! Thanks Dr Siadati!!!

My employer recommended this office for a second opinion for Surgery. This Provider office put me…read moreoff for two weeks saying the Doctor needed to review referral. I called today for appointment asap and Ashley says he can't see me because Surgery was to soon. This Provider has delayed my second opinion. I would not recommend this office based on this reason.