While visiting my family in DFW, my husband and I decided to get our eyes checked, so we called…read moreVisualEyes for the first time and set up appointments with Dr. Jackie Le. Upon arrival we were greeted with the nicest lady at the front desk, who kindly offered us water as we waited. That day we had to bring our two-month old son with us. My husband was seen first. As he was finishing up his exam, it was my turn...but I still had my baby in the carrier, who was starting to wake up. They were so awesome in letting me take our baby out in the testing room to feed him a bottle, while they tested my eyes at the same time. When I was done, they let me finish feeding him, then proceeded to help me gather up all my mommy things and take it to the exam room. As a new mom, that truly meant the world to me. It's a blessing to feel cared for and supported, especially in an unknown setting, surrounded by new faces. During my exam, Dr. Le was incredibly detailed and intentional. I learned things that doctors could have told me years ago, for example, the reasoning behind my eye dryness (not removing eye makeup before bed) and the reasons why my eye drops weren't working. I have been going to eye doctors since I was 12 years old and this experience by far was the best I've ever had. Although we live in Austin, we're going to make the drive back to VisualEyes any time we need eye care. The experience we had and the people who work there make every bit of that journey worth it!

I would not recommend this office due to the negligence I experienced by one of their doctors. I…read morewent in because they were a referral from my insurance company and nearby. Once there, they initially seemed like good people and their office is very nice. The bill, however, was exceptional. I brought my own frames, yet they still charged me $355 and billed my insurance for an additional $1200. The doctor and staff knew that I was moving out of state and would be leaving as soon as I got my new lenses in. Chaos came when I went to pick them up and could see nothing and got an instant headache. It ended up that the doctor decided that myself, my former eye surgeon, and about 10 prior optometrists were fools and that she was special and knew more than anyone. Without my consent, and to my extreme surprise, she had completely changed the prescription to something unusable and unhelpful. Try as I might, I could not get their office to fix the prescription to what she had stated when I agreed to the script and paid them. Now, close to a year later, I have no usable glasses unless I use my old pair from a decade ago. However, they do not have the presbyopia script so I have to constantly switch back and forth between my old glasses and my readers. This was all a direct result of the doctor having a seeming God complex and being unwilling to behave as a professional or decent human. In addition to her creating considerable harm in my life, I consider them to have stolen my money as I would never have paid for new lenses that I knew were such an opposite prescription of my eyes needs. I did speak with their office again recently about the matter and they were of no help. The doctor should lose her license for such unethical and unprofessional behavior.

Yesterday morning on September 25, 2026, I went back to the South Eyeworks Group, located at 4631…read moreSouth Hulen Street right here in Fort Worth. For those people who don't know, South Eyeworks Group is the site of a well-established, well respected optometric center. On September 24th, the day before, I went there for my annual, comprehensive eye care examination. It's my yearly, vision wise ritual I started 11 years ago in 2015 after my successful cataract surgery. My annual exam went very well. Which always leaves me with a comfortable feeling of ease. Now back to yesterday, September the 25th. I had returned back to the South Eyeworks Group site at 4631 Hulen Street because there at the same site there is an adjoining eyewear shop section of their business where new eyeglasses can be purchased. I went there. I hadn't purchased a new pair of reading glasses in 11 years. Around 9:40 AM, I entered the glass door entrance to a space area that was a combination of an office work area and a large display section featuring many dozens of pairs of eyeglasses for sale. Within seconds of me entering the room area, a woman employee looked up from her desk and computer and pleasantly asked me if she could help me. I told her yes. I stated that I just had my eyes examined the day before. I continued on by telling her, that all went well with the eye exam, but I was still considering buying a new pair of eyeglasses. But first I had some questions I wanted to ask before I made up my mind. The woman smiled and welcomingly motioned me to come sit in the chair adjacent to her desk so we could talk about eyeglasses. Now I won't go into a lot of details about the informative discussion we had about glasses. But I must say, I enjoyed talking to the nice, amiable young lady sitting before me who's name I learned from her was Elida Rodriguez. She answered all my questions in a clear understanding manner. After I decided yes. I told Ms. Rodriguez that I was ready to buy a new pair of glasses there. With a smile, she excused herself, got up and went to gather up a number of eyeglasses that were in my price range. She soon came back with them. After I held, examined, and tried on some of the well-picked glasses that Ms. Rodriguez had chosen for me. After a few minutes, I picked out a pair of eyeglasses that I liked more than the others. And I purchased it. In closing, I have to say that the time I spent with Elida Rodriguez was time well spent. She was a joy to engage in a conversation with. She was a very pleasant, competent woman. And may I add, in my opinion, it's exceptional employees like her that are the cornerstones of successful businesses like South Eyeworks Group, Inc. Note: Elida, if you also reading this review, take care, I wish you well. Respectfully yours, Philip W. R. Fort Worth, Texas

Documenting as my appt moves along…read more Immediately greeted and checked in at the front desk. Waiting space is small, but patients were called back within 2-5 mins of signing in (8:35 appt time) Anna was very personable, answered my questions and explained along the way until I met with the Dr. Dr Lam continued the great care with my exam, very thorough and nice demeanor. Finished up with Marc, provided his card as he will be my contact for picking up my new glasses. Out the office by 9:10AM.

Have always received exceptional care from Dr Warren and both he and his staff have always been…read morevery helpful, supportive and respectful, while dealing with me as an elderly patient.

Dr Warren was great and almost ALL his staff are really friendly and great to work with...but that…read morelady at the front? The first person you interact with? She's not great. Not even good. She needs to chill. She got all short almost kind of like sarcastic in an irritated way with me because I didn't fill out the patient information at home before coming in...even though I sat in the waiting room for 20 minutes and had ample time to fill it out... Things like "Well we sent you an email...next time you need to fill that out before you come in..." chill lady it's fine

Everything during my visit was outstanding. Doctor was very professional and did a thorough exam…read moreand explained everything to me in detail. Strongly recommend this facility and Doctor.

Just got a 1700.00 plus bill from these yokels, haven't been in over three months. I'm Medicare on…read moreUHC advantage, so guess there thinking I haven't reached my out of pocket? There wrong, spent a week in the hospital in August. So sorry, your inability to bill in a timely manner just blew up in your ass. Strongly recommend against a visit with this business. Never again. Total five visits over 7 months so billing me over 300.00 a visit after insurance paid them??

Love the docs and have always been treated well. I would recommend this office. The eyeglass store…read moreseems to be a little high.

Dr. Ann Ranelle is the type of eye doctor you can really trust. Her office personnel are all very…read moreprofessional and thoughtful, and the wait is never very long. I had received an incorrect diagnosis from an optometrist and she was very reassuring that no glaucoma was present. I noticed a lot of children in her office and they appear very settled and not afraid. I highly recommend this physician.

I do not normally leave reviews, but I truly had a lovely experience with Dr. Kasper! I have low…read morevision and an uncommon eye condition and she was very kind and professional towards me and did not make me feel like a freak show like other providers have. She celebrated the little victories with me of seeing the small letters, took the time to explain the photos of my eyes, and answered all of my questions. I will be back in the future!!

The co pay for my sons exam was $20 The office forced him to…read moreadd and extra $39 for a picture to check his eye health...yes! A force charge. LensCrafters accepts prescriptions from other places, don't come to this eye exam office unless you absolutely need to. Per front desk, this office requires this no matter what and it's an extra charge as in the insurance point it's not a mandatory but an optimal treatment. Not a great way to do what's best for each individual patient.

Nice place with great staff in and out clean and friendly Lots of glasses to chose fromread more

The staff and the eye dr is amazing. She takes the time to explain what she sees. The selection of…read moreframes is good.

Dr. Bass is an amazing eye doctor. I need special scleral contacts due to keratoconus. I had…read morebeen to 3 other eye doctors, one of them a keratoconus specialist, and I was never able to get lenses that were comfortable enough for me to wear more than a few hours. They either got foggy before lunch or actually hurt. I read about Dr. Bass on a Facebook keratoconus group and made an appointment. I am so glad I did. He and his staff are so nice. He tried some tester lenses on me in his office and found the right fit for me. When the lenses with my prescription came they were great, but Dr Bass thought he could get them better, and he did. I can wear my new lenses all day long with no fogging and no pain and I can see so much better than I could with my glasses. If you need a new eye doctor definitely give Dr. Bass a try.

WARNING! These are…read morethe facts: I just walked out of an appointment. They claimed they took my insurance; I made an appointment. Arranged to take time off work to come here. I arrive and they tell me that I have to pay a $39 fee for some random eye scan technology. AND it is not covered by insurance. They will not take no for an answer. I read the paperwork, and it said it was required. They said the Dr will not see you unless you agree and get the scan. So, I left. Those were the facts. This is not an opinion. This is what literally happened to me. The following is my opinion based on consumer protection, patient care and ethical principles: This is the issue: They wait until you are there to tell you. This was not told to me on the phone when I made the appt. They could have told me it was required. But they prey on people who, like me, took time off of work so the people feel desperate. Very predatory. I have paid my eye insurance money so that I can get a visit there for no charge. That was what the agreement with the provider and the insurance company was. In my life, I have never had this eye scan done. I don't care if the "dr" thinks it's great. It's an attempt to open your wallet. I have had it offered by other optometrists and it is always OPTIONAL. In fact, Eyeworks, down Hulen, offers this scan for the same price but it is OPTIONAL. NOT REQUIRED. This is the age of surcharges, fees, taxes and tips. DO NOT GO HERE. There are plenty of other optometrists in Fort Worth that do not attempt to tack on last minute charges. Oh! Also, while I was in the facility, the people locked the door. Maybe for safety? However, this is against OSHA law and against fire code. Please consider that as well. If the place catches on fire, you are locked in.