Bought a new home from large builder in Kennewick, WA that had a LG oven already installed. The oven was missing a thermostat cover and was over-cooking my food. We called Fred's and they came out three months ago and confirmed the missing part. We followed-up several times and were finally told Fred's could not identify the part with LG and to call LG ourselves if we wanted it fixed. I ended up calling LG directly and they are sending an LG service tech to cover this under warranty. I would not recommend Fred's if your appliance is missing a part or needs service. read more

Bonnie was our salesperso. she was very helpful and friendly. We pretty much what we were looking for, and she showed us what was available. There was no pressure to buy. Our new refrigerator did arrived damage, and we are looking forward to resolution. read more

We bought all of our kitchen and laundry appliances from Fred's Appliance when we moved to Spokane 28 years ago. We recently needed to replace our fridge and stove and remembering our initial experience, went back to Fred's. From the salesman in the showroom to the delivery men, they were friendly and easy to work with and found me exactly what I wanted. read more

Had appliance in stock. 3 days from shopping to installation. Sales person ensured my questions were answered promptly even though he was on his day off. Installers were great. Good experience. read more

Very kind and professional. Would highly recommend. On time all and all a great experience.

Extremely disappointed with Fred's Appliance. After more than a year of dealing with their service department, we've had nothing but delays, poor communication, and now outright rudeness from management. When my husband walked in to discuss yet another failure of our Bosch combo oven/microwave (covered under an extended warranty), the manager, Rick, cut him off before he could even speak and said: "I am not replacing your oven." Here's the history: the microwave failed over a year before the warranty expired. Since then, Fred's has sent technicians out at least 10-12 times. Each visit takes weeks to schedule, followed by months of waiting for parts--only for the "fix" to fail again. The most recent repair lasted all of two uses before the unit broke down again. Now, after a year of failed attempts to repair the same issue, Fred's is refusing to replace the unit, claiming the warranty is expired--even though the problem began long before. At this point, we're escalating to higher management and consulting a lawyer. This experience has been beyond frustrating and completely unacceptable. read more

Nick is very good at diagnosing problems. He is efficient, friendly and knowledgeable.

Best technicians and delivery teams. Kind, helpful and considerate. Highly recommend!

I bought the extended warranty for my washer and am glad I did. At first I was sorely disappointed because the parts they ordered based on my information given, were not the correct parts. But this time they had the right part and it was installed and I have a washing machine again! Hallelujah! Jeb was kind and knowledgeable. Thanks Jeb! read more

Great service experience with Derek. I smart, courteous, professional that did a wonderful job.

Technician was knowledgeable and speedy diagnosing the issue. He was professional at all times and shared with me his findings and what the next step would be. read more

Great customer service and delivery and installation. The delivery men were fast, efficient, and professional.

All the appliance techs I have interacted with at Fred's appliances are always nice and very knowledgeable.

Our experience was great. The guys came in in less than 20 minutes had the old washer taken out and the new one installed.

Guner was very nice and explained everything to us. He did all the diagnostics and said we needed a fan.

Jusin had my washer looked at, put back together and parts ordered within an hour. He was able to come earlier than expected.

I had a great experience with Fred's appliance from the time that I bought my first appliance from them. They're always professional and when I needed them to show up and fix my stove, they were very responsive, and the technician was professional. I highly recommend Fred's appliance for your kitchen and household needs. read more

These guys happen to be the only one in town to purchase certain appliances and this puts them into an "I don't give a ****" mentality. A take it or leave it approach which really puts the customer in a terrible situation after spending thousands of dollars. Furthermore, they work with J&J installers who are by far the worst people on earth, and will not buy from Freds just based on their use with J&J alone. I would rather purchase an appliance in Seattle and drive it out her just to avoid these people, meaning Freds and J&J. Surprised not much has changes with so many bad reviews. I'm just another disappointed customer. Spokane needs to step up its options. Someone out there could really capitalize on this situation. If someone else in the area could pick up a contract with certain high end appliances, the competition might bring everyone down a notch. read more

The washer removal and delivery was flawless. The guys were courteous, knowledgeable, and very kind (I have a sweet dog in my house). I realized since I moved in my house 10 years ago, this is my 8th appliance from Fred's. I don't even bother to look elsewhere. They stand behind their products. read more

The sales person was efficient and professional. The delivery team were very efficient and professional as well.

Unfortunately our new refrigerator had a couple of scratches upon delivery. Fred's ordered new doors, called to reinstall and made the process easy. Derek was the gentleman that made the installation. He was efficient and courteous. Excellent customer service! read more

Customer service on Monroe St. after "the sale." Associates are not that helpful. Phone messages are not returned.

I had a great experience when i bought my new washer and fridge. I worked with a great salesman and the delivery people were professional and quick they knew their stuff and were polite and on time. read more

my brand new fridge stopped working. freds dispatched a tech to diagnose and determined that there was a coolant leak. now just have to wait on another appointment to patch and recharge the coolant system. read more

Very happy with the service I received. The young man was clean and neat, he was professional. Actually listened to me. Thank you! Nancy Phillips read more

The technician was very nice, respectful and efficient!!! Made for a great experience and with their warranty it was free. Happy to shop here again when needed :) read more

Very friendly and fixed the issue with the unit. Called me to let me know he is on his way.

Helpful people at store. Ordered for 2 day delivery. A hair late but no worries. The guys delivering were professional and thorough. Would recommend. read more

Excellent service and delivery. They called with the arrival time .removed old refrigerator and set up the new one .the delivery were very efficient and didn't leave any mess behind read more

Josh, our delivery driver was great. He explained everything, measured, and was very thorough. great overall experience!

The sale's associate, Toby, was extremely helpful and friendly and assisted us to find exactly what we wanted. The delivery crew were amazing as well-fast, friendly, and very sweet to my elderly dog. Fantastic experience, looking forward to doing more business in the future! read more

I have bought various appliances from Fred's for nearly 20 years. This summer I bought brand new (and gorgeous) Cafe' appliances--all but the kitchen sink.... I had innumerable questions, made changes, additions/subtractions. I couldn't be happier with the superb service by all members of the sales team, with a particular shout out to Chris LeCou in the Monroe store and the delivery team, Nick and Robert. Best-in-class company all the way around. read more

Tyson and Ryan were outstanding. Polite and professional. Service was what we expected from Fred's.

Justin was great! They were able to come and look at our washer and dishwasher within 4 days of me calling Fred's. He was very kind, helpful and explained all details! Thank you read more

Very pleased with Yader and Javier. Very friendly and professional. Both worked quickly and carefully.

Bought a Meile Dishwasher from Freds, it broke within 3 months. I have tried to deal with their service department who will only say they will call us back but never do. Freds told me that as they are a distrubutor there is nothing they can do, we just have to wait a further MONTH or more to get a part. As they are a distributor they can sell faulty products and not repair or replace them in a timely manner. Freds will not talk to the manufacuter so you are stuck in a hold nightmare, call the manufacuter they want information from Freds, call Freds (3 or 4 times) finally get a some information, call Meile, they want more info, call Freds again..... read more

I did finally get the temperature probe. They texted me that it was on the salesperson's desk and I could pick it up. I went in to pick it up and they handed it over without saying a single word to me. It was weird but didn't hurt my feelings. read more

We've been trying to get a one year old dishwasher repaired going on two months and technician comes out and has to order parts and then you are out for more weeks before they can/will get you scheduled. The schedule acts like they are doing you a favor and there is no discussion. If this is how they take care of customers that have purchased they're products, I think everyone should think twice about going to Fred's. Read other one star reviews and you will see this is a common problem. read more

Had a problem with a double oven requiring a new control board. Fred's technicians were prompt, very polite and knew their stuff. I was particularly impressed with how effectively their scheduling system kept me aware of exactly when the team would arrive. Neat system. I've used them before and will again. read more

I bought an induction stove elsewhere and had a bad experience with the stove, with delivery and installation. I returned that stove and called Fred's, and they had a new induction stove installed within 3 days, yay! They took their time leveling it, showing me how to use it, and explained that I needed to set the oven to bake for about an hour to burn off a protective coating, not explained by the previous installers. Everyone was helpful and friendly, from sales to installation, and I love my n range. Thanks Fred's! read more