Very happy with the service I received. The young man was clean and neat, he was professional. Actually listened to me. Thank you! Nancy Phillips read more

The technician was very nice, respectful and efficient!!! Made for a great experience and with their warranty it was free. Happy to shop here again when needed :) read more

Josh, our delivery driver was great. He explained everything, measured, and was very thorough. great overall experience!

I ordered my washer/dryer set online Tuesday evening. The next morning I had a phone call verifying my order and asking me if they could deliver that Saturday! I received a phone call Friday verifying delivery day and time. My driver called 15 when he was minutes out. The removal and install was quick, the guys were very knowledgeable and friendly! I loved buying local. I paid $200 less than I would have at a big box store and received my appliances 11 days sooner than they could deliver. 10 STARS!!!! read more

Communications about delivery were quick and updated so we knew when they were arriving. Delivery team was nice and friendly. All went as planned. read more

Everything went perfectly. Benjamin was very knowledgeable. He arrived right on time and gave a confident assessment of the problem. I was very relieved and look forward to a final fix when the part arrives. I will never buy an appliance elsewhere. read more

I bought the extended warranty for my washer and am glad I did. At first I was sorely disappointed because the parts they ordered based on my information given, were not the correct parts. But this time they had the right part and it was installed and I have a washing machine again! Hallelujah! Jeb was kind and knowledgeable. Thanks Jeb! read more

Great service experience with Derek. I smart, courteous, professional that did a wonderful job.

Great customer service and delivery and installation. The delivery men were fast, efficient, and professional.

Ben is excellen! He's a talented professional who cares about Fred's customers! Thank you!

Our experience was great. The guys came in in less than 20 minutes had the old washer taken out and the new one installed.

I had a great experience when i bought my new washer and fridge. I worked with a great salesman and the delivery people were professional and quick they knew their stuff and were polite and on time. read more

We purchased all new kitchen appliances during the Memorial Day sale. Evan was very helpful and knowledgeable. They were delivered as scheduled. Everything worked as expected after installation but after a couple days one of the appliances stopped working. Having purchased Fred's extended warranty we placed a call to schedule a service cal. Being rural has its disadvantages so it took several days for the technician to arrive. After diagnosing the issue it was decided to replace the unit. The new unit has been installed and is working fine. Stuff like this happens sometimes and the Fred's team handled it professionally without any hesitation. We appreciate knowing that we can count on Fred's support. read more

Bought a new home from large builder in Kennewick, WA that had a LG oven already installed. The oven was missing a thermostat cover and was over-cooking my food. We called Fred's and they came out three months ago and confirmed the missing part. We followed-up several times and were finally told Fred's could not identify the part with LG and to call LG ourselves if we wanted it fixed. I ended up calling LG directly and they are sending an LG service tech to cover this under warranty. I would not recommend Fred's if your appliance is missing a part or needs service. read more

I had a great experience with Fred's appliance from the time that I bought my first appliance from them. They're always professional and when I needed them to show up and fix my stove, they were very responsive, and the technician was professional. I highly recommend Fred's appliance for your kitchen and household needs. read more

Unfortunately our new refrigerator had a couple of scratches upon delivery. Fred's ordered new doors, called to reinstall and made the process easy. Derek was the gentleman that made the installation. He was efficient and courteous. Excellent customer service! read more

Customer service on Monroe St. after "the sale." Associates are not that helpful. Phone messages are not returned.

Very friendly and fixed the issue with the unit. Called me to let me know he is on his way.

Helpful people at store. Ordered for 2 day delivery. A hair late but no worries. The guys delivering were professional and thorough. Would recommend. read more

Excellent service and delivery. They called with the arrival time .removed old refrigerator and set up the new one .the delivery were very efficient and didn't leave any mess behind read more

Justin was great! They were able to come and look at our washer and dishwasher within 4 days of me calling Fred's. He was very kind, helpful and explained all details! Thank you read more

The sale's associate, Toby, was extremely helpful and friendly and assisted us to find exactly what we wanted. The delivery crew were amazing as well-fast, friendly, and very sweet to my elderly dog. Fantastic experience, looking forward to doing more business in the future! read more

Extremely disappointed with Fred's Appliance. After more than a year of dealing with their service department, we've had nothing but delays, poor communication, and now outright rudeness from management. When my husband walked in to discuss yet another failure of our Bosch combo oven/microwave (covered under an extended warranty), the manager, Rick, cut him off before he could even speak and said: "I am not replacing your oven." Here's the history: the microwave failed over a year before the warranty expired. Since then, Fred's has sent technicians out at least 10-12 times. Each visit takes weeks to schedule, followed by months of waiting for parts--only for the "fix" to fail again. The most recent repair lasted all of two uses before the unit broke down again. Now, after a year of failed attempts to repair the same issue, Fred's is refusing to replace the unit, claiming the warranty is expired--even though the problem began long before. At this point, we're escalating to higher management and consulting a lawyer. This experience has been beyond frustrating and completely unacceptable. read more

Tyson and Ryan were outstanding. Polite and professional. Service was what we expected from Fred's.

Very pleased with Yader and Javier. Very friendly and professional. Both worked quickly and carefully.

These guys happen to be the only one in town to purchase certain appliances and this puts them into an "I don't give a ****" mentality. A take it or leave it approach which really puts the customer in a terrible situation after spending thousands of dollars. Furthermore, they work with J&J installers who are by far the worst people on earth, and will not buy from Freds just based on their use with J&J alone. I would rather purchase an appliance in Seattle and drive it out her just to avoid these people, meaning Freds and J&J. Surprised not much has changes with so many bad reviews. I'm just another disappointed customer. Spokane needs to step up its options. Someone out there could really capitalize on this situation. If someone else in the area could pick up a contract with certain high end appliances, the competition might bring everyone down a notch. read more

We purchased a refrigerator back in Dec 2021 - what a MISTAKE! I will never again purchase a Kitchen Aid, mod# KRMF706ESS04 (French Door w/ two produce drawers); only saving grace, we did pay for the extended warranty. What's gone wrong: door seal x2, in-door water/ice maker, freezer tray fronts fall off, multiple times Fred's Service Techs have attempted to prevent freezing from occurring in the produce drawers and the refrigerator - now there is so much ice buildup, not allowing for air flow the food is spoiling so fast and imagine that, Whirlpool parts needed are on back order. Don't bother to call Whirlpool for help, their automated system doesn't actually give you the option to talk to a human and when you wait on hold - no response, if you opt for a callback - NOPE! The refrigerator is garbage and unfortunately Fred's is doing anything to make the situation better. After so many repair calls, I would have thought they might have been willing to work with us to sort out the problem, but again - NOPE. I've read / heard that appliances nowadays are only expected to last 5-yrs. but since the fridge's service history is so long, I would have appreciated some help. If I could have posted pictures you would have seen the level of ice buildup. Until I took out the two drawers and removed some of the ice, they wouldn't shut all the way - note the "I" removed the drawers and took care of some of the ice buildup, not the "tech" would at the house the day prior. read more

Bought a Meile Dishwasher from Freds, it broke within 3 months. I have tried to deal with their service department who will only say they will call us back but never do. Freds told me that as they are a distrubutor there is nothing they can do, we just have to wait a further MONTH or more to get a part. As they are a distributor they can sell faulty products and not repair or replace them in a timely manner. Freds will not talk to the manufacuter so you are stuck in a hold nightmare, call the manufacuter they want information from Freds, call Freds (3 or 4 times) finally get a some information, call Meile, they want more info, call Freds again..... read more

I have bought various appliances from Fred's for nearly 20 years. This summer I bought brand new (and gorgeous) Cafe' appliances--all but the kitchen sink.... I had innumerable questions, made changes, additions/subtractions. I couldn't be happier with the superb service by all members of the sales team, with a particular shout out to Chris LeCou in the Monroe store and the delivery team, Nick and Robert. Best-in-class company all the way around. read more

I did finally get the temperature probe. They texted me that it was on the salesperson's desk and I could pick it up. I went in to pick it up and they handed it over without saying a single word to me. It was weird but didn't hurt my feelings. read more

We've been trying to get a one year old dishwasher repaired going on two months and technician comes out and has to order parts and then you are out for more weeks before they can/will get you scheduled. The schedule acts like they are doing you a favor and there is no discussion. If this is how they take care of customers that have purchased they're products, I think everyone should think twice about going to Fred's. Read other one star reviews and you will see this is a common problem. read more

Had a problem with a double oven requiring a new control board. Fred's technicians were prompt, very polite and knew their stuff. I was particularly impressed with how effectively their scheduling system kept me aware of exactly when the team would arrive. Neat system. I've used them before and will again. read more

I bought an induction stove elsewhere and had a bad experience with the stove, with delivery and installation. I returned that stove and called Fred's, and they had a new induction stove installed within 3 days, yay! They took their time leveling it, showing me how to use it, and explained that I needed to set the oven to bake for about an hour to burn off a protective coating, not explained by the previous installers. Everyone was helpful and friendly, from sales to installation, and I love my n range. Thanks Fred's! read more

Very disappointed in the service department. We purchased a LG refrigerator/freezer less than a year ago and there is a funny taste in the water and ice. I have asked for the service department to check it out twice and called LG C.S and they said to replace the water line with a PEX food grade water line instead of the braided line on Fred's installed. Fred's said they do not install PEX and that I would have to hire a plumber. We called in a plumber, and they said they cannot install a PEX line w/o opening up the wall. Do not buy LG. Lot's of no service from both companies. read more

I already left a bad Google review, but I have to leave one on yelp also. Called them about a noisy fan in my brand new refrigerator and they told me it would be weeks before someone could come and fix it. They finally came today to replace it and it's just as noisy as the original one that was in there. It's driving me crazy. Our old refrigerator was extremely quiet. Our brand new dishwasher is horrible, rickety and just overall a plastic piece of junk that doesn't work very well. The oven door was crooked and when we pointed it out, they told us that it seals shut and I guess that's all that matters to them. Apparently, they don't really care how it looks and here is a photo of it. Sorry I can't take a photo of the fan noise! Or show you how badly the dishwasher works. They are all Frigidaire appliances. I have only ever had whirlpool, but the salesman assured me that they were the same. They absolutely are not. I never had a single problem with my whirlpool appliances, but I've had problems with Frigidaire appliances since we had them installed a month ago. read more

Fred's Appliance - Oven doors - Appliances & Repair Near Me - Spokane, Washington

Don't buy your appliances from Fred's and if for some reason you do don't buy the extended warranty unless you want to wait for ever for an appointment. Take a look at the BBB compLiana's and you'll understand read more

Purchased a new range and hood online. The website was very user friendly and the follow up from the store was excellent. The delivery and set up was on time and very quick and easy. I have purchased a washer and dryer and a refrigerator from them in the past when I went into the store. Their customer service is excellent and their warranty is the best I have ever heard of. read more

The one star is for Rueben who finally just fixed my dishwasher after months of waiting. My parents have been customers of Fred's for decades so when it was time to upgrade my dishwasher and stove, of course I went with them. I had to wait almost a full year for the dishwasher and it stopped working properly within the first couple of years. Still under warranty, I called to have it fixed. It took multiple calls, Fred's cancelling on me more than once or just not showing up with no communication, talking with the dispatch, Joey (who wasn't worth a penny), and finally leaving a message for the service manager. The first service guy they initially sent out, Tyson, didn't even run diagnostics and told me a part wasn't clipped in correctly. BS. He was also totally unpleasant. Dishwasher didn't work. More phone calls. A different service tech who actually was able to diagnose the problem, but then didn't show up the day he was scheduled to. Finally today it's fixed, crossing fingers since I actually haven't run a full load yet... If my dishwasher wasn't still under warranty, I would have called and happily paid someone else to fix it. I will never, ever give Fred's my business again. And I will recommend my parents, and you reader, to shop elsewhere! read more

They r over priced and they do not show prices on site. I am so disappointed in a place who claims to be such a " good store"..

My dishwasher (still under warranty) wasn't draining water so it kept coding. The first service technician said it needed a new water pump and ordered one. The second technician said the water pump was fine but the dishwasher needed a new control panel so he ordered one. He returned weeks later and installed the new control panel. After he left I ran the dishwasher and it coded again. At this point I have been without a dishwasher for almost two months. I called the service department and explained that at this point I wanted a new washer. I was done waiting for parts and service that weren't fixing the problem. I was told they'd have to continue attempting to repair my appliance. I was extremely unhappy with that and wanted to speak with someone who could authorize a replacement washer. I was told the manager would contact me first thing the next morning. That was four days ago. I'm done with Fred's. read more