Sergei arrived on time, pleasant and in my opinion honest. He checked my wash machine, fixed what…read morehe could, stated he was sure it was the transmission going out, would cost over $500 to fix it. I asked what he would do, he said he would consider getting a new machine as this one was 9 years old. He further stated the new machines are not built to last like they used to be. I appreciated his honesty, and he only charged me $64, including tax, to come check and advise. I'll do business with him again. Very nice guy.

Recommended to us by family, I don't think I've ever received better service in such a timely…read moremanner! We service requested for our dryer, the heating element was shot as well as a part in the pulley system, but the repair was same day! Sergei is both knowledgeable AND exceptional with the work he does, and the value was extremely fair and not wallet bending! Will be using this company for all future repairs!

My refrigerator was making a new sound and it wasn't keeping cool. The thermostat said it was 63…read moredegrees. Phillip came out and immediately knew what the issue was. The board had worn out. Phillip ordered a replacement part. It was here much sooner than expected so Phillip under promised and over delivered . My refrigerator is working again. Thank you Phillip

Very professional, the communication was great, and they stand behind their work. I would…read moredefinitely use again.

TOTAL SCAM!! User beware! Not only did they refund my deposit amount but they also asked me to…read moreremove my 1-star Yelp review and asked that I ask my bank not to continue their investigation (which I disputed for fraud). Sound like a legit company? Yelp, I hope you read this as this company asked that I degrade the efficacy of your site by taking down a bad review. This company thought that by giving me back my deposit I would hide their fraud. In the end, they actually damaged my fridge instead of repairing it. I called Rain City Appliance Repair in Spokane because they were able to respond same day. The person that answers is a guy named "Winston" with a British accent and the phone sounds like he is overseas. He booked a technician that came out that afternoon and the tech spoke almost no English. He tested the temp of the fridge and diagnosed a broken defrost element without opening the inside panel of the fridge, which is where that pice is located and where he ended up working. I had to pay $200 for the call out and the remaining balance would be invoiced upon completion. He came back a couple days later to finish the job once the part arrived, or so he said. Within an hour of the tech leaving my home, I got a call from "Winston"who proceeded to call twice a day every day for payment. I was working so I wasn't able to pick up the phone. I have had many home services without having to pay an invoice within a day. He called twice a day until finally a couple days later I said I was having a Sears technician come out that week to look at the job they did because I had concerns. On top of the other issues, the company has an address listed in downtown Spokane but when I went to the address I found it is virtual rented office space. The company also has an affiliate company named Hot Wire, supposedly in Bothel, but it has the same email and phone number so it's the same people. SEVEN DAYS after the service I received a text saying that I needed to pay the invoice or they would send me to collections. Completely unethical and illegal. The Sears tech came out and told me he had heard many complaints about this company and the issue with my fridge was part of a lawsuit with Samsung where they will provide the part for free. No charge for anything. He also said that because the guy took off the inside panel, he likely broke the seal and if there wasn't a problem before, there now would be and the panel would need to be replaced. A woman from Rain City, who I think is also part of Hot Wire called me back the day after and I told her I would not be paying the balance and want a refund on the $200 deposit. She didn't seem phased, said she was sorry I felt that way and that she would discuss with management. Which is the same thing Winston said when I told him they couldn't take me to collections after 7 days. The affiliate company also has many 1-star reviews saying that they were ghosted after making payment or that they broke their fridge. DO YOURSELF A FAVOR AND CALL A CERTIFIED TECHNICIAN FROM A REPUTABLE COMPANY.

Repair Dishwasher - the motor on my dishwasher gave out. Rain City was able to fit me in pretty…read morequickly and did a great job on the repair.

Altho Noel didn't come to repair my washing machine, he provided just the information I needed. He…read morewas so honest in telling me that parts weren't available to repair my old machine. And, by providing a picture of the machine and describing the problem he told me that IF it could be repaired, it would be major and costly, and not worth it. This is just exactly the kind of person I want to deal with. I will certainly call him if I ever run into a appliance problem in the future.

Noel is a very experienced appliance technician and he is very reasonable cost wise. I highly…read morerecommend him and his company.

Speech barrier but he does seem to know what he's doing, also he friendly and work hard! He had to…read moreuse his phone to translate what he meant at times.

Mike showed up promptly as scheduled, used his infrared thermometer on my freezer, told me…read moreeverything was okay - charged me $120 for the trip and left. Three weeks later, same issue, not freezing. I called another repair business and they took the time to investigate what the issue was. The defrost was not working. Took five minutes to actually find the problem that Mike didn't do. The only recommendation I can give Mike is, don't use him. Total waste of time and money! I don't know why he didn't do his job, nice enough guy but that didn't fix the problem and just cost me more money

Bill was very professional and knew the switch on the washer door was bad before he even took it…read moreapart. All we could see wrong was the latch was broken. He fixed the latch and the door would finally close, but it wouldn't turn on. He confirmed it was the switch that tells the washer to start, so he ordered it and was back as soon as he got the part and fixed the problem. We highly recommend Bill the appliance guy to fix all our appliances, he also fixes ceiling fans and does light plumbing! His rates are very reasonable, all together he was here for 3 1/2 hours and only charged 300.00 for parts and labor.

Bill has fixed 3 different dryers for us over the past 8 years. He always comes immediately…read morewhenever I contact him.