Excellent customer service. Staff always willing to help. Great product knowledge, excellent…read moreselection of vacuum cleaners- Miele, including accessories. Great if you need a part ASAP, rather than waiting for a piece to be shipped. Also on the spot repairs if needed. Would highly recommend if you need a high end vacuum that will last for years.

I dropped off a carpet cleaner to be repaired. I got an email stating that "customer refused…read moreservice". I called and left a message saying that I didn't refuse service. I was told they did a thorough cleaning and service and was not able to repair the machine. Here are some pictures from after their thorough cleaning. I called Vacuum City in Helena and they are fixing it for me. They felt that if Imperial Home Appliances had done a thorough cleaning it would have solved my problem. I now have a $30 credit at Imperial Home Appliances that I will never use.

today I bought an electric chainsaw and I tested it it did GREAT I need it to cut fire wood thats…read moreto long for the stove..The service is great very nice folks..And they work on products they sell..Thank you..

Been buying from Belgrade Sales and Service for years. They carry great products and keep a…read morewonderful parts inventory. The service department is also top notch.

Lake constantly reschedules weeks out each time the night before your appointment. And it is via an…read moreautomated message. It's impossible to speak with a human, and they have no physical location for their business. If you are an appliance repair shop please contact Whirlpool and be another option for the Gallatin Valley. I will never purchase a Kitchen Aid appliance because I don't want to have to do business with Lake...SO UNPROFESSIONAL!

We've had the unfortunate experience of to using Lake Appliance, due to our warranty company hiring…read morethem. It's been over two months. They have ordered the wrong parts. Canceled several appointments to come back and diagnose the issue so that more parts can get ordered. I understand that we all make mistakes. However, the communication with this company has been horrendous. I believe they have AI and a virtual assistant who don't understand what's going on, communicating with us. It's difficult to get a hold of anybody local in the office. When you do, they don't seem to care about your problem. We'll never use them again.

So.... On Friday before an arctic cold snap of -15 degrees coming the next Monday, which was also a…read moreholiday, the gas valve on my boiler went out. I called around to try and find one locally. No luck for my valve for LP (Propane), and no valves with conversion kits available. I was able to order one, I bought it, and paid $175 to next day ship it for Saturday. It came and I had it installed, but it wouldn't light all the burners! Two or three of seven might light, until perhaps a minute later, and then if you blew on then, they would all light, but the boiler would shut down if you didn't. No matter how many times we tried, they would never all light, and instead one or two would light, and the rest would just blow gas into the boiler room! Talk about risk of explosion! So there I was with -15 degree temps coming in 24-36 hours and Monday was a holiday. My first guy told me that there didn't seem to be enough pressure of gas coming into the house and to call the propane company because he thought they had a bad regulator on the tank. I called the propane company and they informed me that all the pressure and lines needed to be checked before they would send anyone out, and they recommended I call Premier Air heating and cooling. At this point I was desperate, so I called! I spoke to someone immediately when I called who put me in touch with the Helena rep, Lex. Lex agreed to meet me at my home in 2 hours and he was there right on time. The first thing Lex did was to check EVERYTHING, clean EVERYTHING, and otherwise ensure that all components were working, one by one, before eventually he was able to conclusively determine that my brand new gas valve, was bad! It wouldn't let much gas into the burners at first, and took almost a minute to build up gas pressure to the normal 8-9lbs. He also determined that there was no problem with the pressure coming into the house from the tank outside. It was the bad valve which wasn't letting enough through for way too long for the burners to light normally. So essentially what was happening was that the brand new bad valve I had just installed would have only been good for causing a gas explosion. Thank GOD I was able to get such a talented professional out to help me on SUCH SHORT NOTICE before a holiday weekend and an arctic air blast. AND..... he just happened to have a universal valve with an LP conversion kit that, after installation, worked perfectly and got our home back online with heat and hot water again! Sure, it was a very expensive valve, and pricey service, but Lex earned every penny, and I was so grateful to have this serious problem fixed in the NICK of time before the arctic freeze! Thanks Lex and Premier Air Heating and Cooling. I WILL be calling you guys again if I need you, and recommending your services!

I've used Premier Systems extensively in the past, including having them install HVAC systems at…read morefour of my properties, so I want to be fair and provide the full context of my most recent experience. I called Premier for a thermostat that had lost power. I was quoted a $225 diagnostic fee and was told that if repairs were needed, that amount would be incorporated into the final bill. The technician quickly diagnosed the problem as a blown fuse and ultimately replaced the fuse and an inexpensive fuse switch. The entire service visit was less than an hour, including a trip back to the shop to get the correct fuse. What upset me was being presented with an $812 bill after the repair had already been completed, without that price being disclosed to me or authorized beforehand. I reacted strongly when I saw the bill. I subsequently apologized directly to the technician for losing my temper and calmed the situation down, but I remain firm in believing that an $812 repair should have been disclosed and approved before the work was performed. After I contacted the owner, Operations Manager Chris called me personally. To Premier's credit, Chris acknowledged that mistakes had been made in how the technician handled the situation and agreed to resolve the invoice for the original $225 diagnostic fee plus $100 for parts, which I believe was fair. Chris also asked that I not use Premier for future service work other than warranty work because of my reaction during the disagreement. While I'm disappointed by that decision given the amount of business I've previously done with Premier, I respect their right to make it. Overall, my experience with Premier over the years has generally been positive, and they ultimately did the right thing in this situation. My criticism is specifically about the lack of upfront pricing and authorization before performing this particular repair. Customers should be told what a repair is going to cost--and be given the opportunity to approve it--before the work is completed. I appreciate Chris taking the time to call me, acknowledge what went wrong, and resolve the billing dispute fairly.

Very knowledgeable experience technician's. Very professional highly recommended. Look forward to…read moreour next service.

I have patronized this welding shop twice now, and both times I have been extremely pleased with…read moretheir service but most of all their professional work. The first project I had them do was to repair severe damage to an old Schwinn Stingray bicycle frame. Previously I had brought it to one other welding shop in town (the one on Story Mill and Bridger Canyon) and they said they couldn't do much at all to repair it. However, one of the fellows at Midwest took a single look at it and said, "yep, no problem. We will have it done tomorrow." When I got it back, it looked like brand new. The most recent project I gave them was the mounting of a custom fiberglass motorcycle seat onto an old Honda motorcycle. The previous owner who had the seat made for the bike had removed several key parts from the frame for the seat to be mounted, and there was no hardware on the seat itself to be attached to the non-existent mounting points on the frame. To say the least, this was a tricky problem and multiple ways to solve it. When I picked the bike up after they were finished, they had exceeded even my most optimistic expectations. Im not going to get into the details of how they did it, but it was done with careful consideration as to design, safety, style, and the price limit I had set. Hell, they even powder coated the parts they added to match the color of the original frame. This was a truly masterful job they did. Though all this quality work comes at a hansom price tag, but for the product and service it is worth it. I will definitely be returning to them if I need anymore work done.

Haven't purchased my pieces and finished the transaction yet, but…read more.. From the second I walked in the door, to the moment I left, the staff was knowledgeable, SUPER friendly and polite, ready to help and assist, and a pleasure to work with. I have found certain pieces for a little bit cheaper a few other places, but based on the customer service in those stores compared to Bobcat, this store deserves your business. They have been texting with me to work things out and have been super accommodating. I am definitely pleased with all of the interactions thus far, and I will definitely be returning to them for my furniture and home needs in the future. They have a MASSIVE amount of pieces to choose from, the store is huge. Everything is high quality, and they have inventory that suites various budget brackets. Also, found some unique pieces! Highly recommend. S.O. to Alex K. She has been very helpful, hospitable and an absolute sweetheart.

Absolutely fantastic store! They have such a curated yet wide selection of quality furniture -- the…read morecraftsmanship is noticeably above what other stores carry (stylish, natural materials, lots of US-based manufacturers) and for great prices. Customer service was the best experience we've had in town. Alonzo the owner and Jered the store manager are wonderful to work with; my husband and I have been furnishing our home and Jered had an encyclopedic knowledge of the materials, configuration options, and pricing for various pieces whether we were asking him about dining sets, mattresses, or couches. We ended up finding everything from the top of our list at Bobcat and will be excited to return for additional items as we get our home set up. Can't recommend them enough!

I don't usually write reviews, but this place is extraordinary. The customer service is…read moreconsistently outstanding. These people REALLY know their stuff. Good to know this still exists! Beats the big box stores anytime. Special shout out to Will and Rob. Job well done, guys.

Would be zero stars if possible. Bought Toro riding mower so I could be guaranteed local service. 7…read moreor 8 years ago I had it serviced at the downtown location and nice old tech told me he could fix my left zero turn brake but would cost several hundred dollars. It creeps gently backwards when in neutral until it meets any resistance and stops. but he advised if it was him he'd just operate it as is. Good advice. Ive never once had an issue with it. In 2022 I got full service package at the new location on West Main. Same gentle creep. 2024 I just got oil change. Same gentle creep. Today David the tool said he couldn't service it because of the brake creep. I checked with manager who informed me it was a liability. Too dangerous to put up on the lift. Except David had already told me he'd had it on the lift not once, but twice already. But it was too risky to change oil and sharpen blades. Zero common sense.

This is the BEST Ace ever. They are so friendly and helpful. We love coming here! Great for kids to…read morefind the airplane in the store too!

Good supply of everything we go to get ... excellent service... kind, knowledgeable, helpful staff,…read morecompetitive pricing.