The service in Home Depot is awesome. Cadillac, Dakota, Perry, Steve and the list Goes on and on. The Bozeman Home Depot rocks. They have gone out of their way to help me in the store and make sure I was taken care of. They are over the top awesome and they Blow Lowe's out of the water, hands down read more

Really nice Home Depot. Had to purchase a new gas grill after moving to Bozeman. They had the full line of Webber grills, unlike the Portland Oregon HD that only has the small ones. Jan hooked us up with exactly what we needed. The staff was very helpful and friendly. It's smaller than the Portland HD, but better stocked IMHO. Thanks again Jan, you rock!!! read more

The Home Depot - Hardware Stores Near Me - Bozeman, Montana

Ryder was so helpful, we came in to create a chicken feeder and he was able to help piece it together and cut the pvc for us. Thank you Ryder! read more

Bozeman Home Depot and tenco a 3 party delivery service are just the worst they can not deliver to Big Sky in the winter but when you make the purchase in person in the store they do not tell you now the shipping company waste our time canceling the delivery at last minute now the refrigerator was never delivered and is very hard to get your money back all set of excuses the delivery needs to process no home depot do the refund be aware very bad customer service is hard to get your money back even us you never get your product stay away from Home Depot in Bozeman Montana and the company that deliver for them tempo they do not have trucks for winter and no good drivers maybe during summer they can deliver make sure your appliances brake during summer months Jajaja terrible Home Depot Bozeman arrogant management and terrible customer service read more

Closed self checkout and 1 cashier for whole store :) I just want to go home and watch the wolves game but missed 2 quarters in line here.

Earlier this evening, my boyfriend and picked up 4 dining room chairs. The staff was extremely friendly and helpful with our online order. Wonderful staff and we will continue to make purchases there! read more

My go to place for home furnishings they have about everything you need plus they have a garden center. A few times I have bought toilets and paid them to install them plus they also have flooring read more

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Hello, my name is Hudson, and I recently went shopping at Home Depot looking for plastic pond liner. To start off, the store and staff were very unorganized about where plastic liner was located within the store. I was sent to lots of different sections in the store before I actually found the liner. The employees were not very helpful or understanding with what I was looking for. read more

I feel like every time I visit HD they've hired employees that don't really have any understanding of the products they sell. I asked for assistance with locating an item and stood in front of the service counter for 20 minutes while the two gals answered phone calls and assisted other customers. A gentleman walked up and asked if I'd been helped, his name was Derek, and I explained that I had been helped, but was waiting for further assistance as I am disabled and was unable to locate the product in question. Instead of assisting me, he radioed another employee to come help. I bid him thanks and a good day and he walked away without even saying another word. I waited another 10 minutes and assistance never arrived. How does someone like this become the GM of a place like HD? It discouraged me from returning in the future. Thanks, Derek... read more

If you shop at this Home Depot you know it's always a mess never has anything in stock for it's tools or deals. And the staff has no interest in making things work for the customers in my year in Montana I have bought more from Kenyon Nobel because they honor and match the deals Home Depot won't. read more

READ THE REVIEWS BEFORE ORDERING FROM HD.COM. https://www.trustpilot.com/review/www.homedepot.com What a worthless excuse for a retailer. 76% of customers give it a 1 out of 5 stars, and im just another less than pleased person. We ordered tile and not only did it take too long, but they sent the wrong stuff causing my project to fall 3 weeks behind schedule. After calling HD.COM. They wanted me to repay for the right tile, return it to the nearest store, before they would do anything. Delaying my work even longer. The store isnt much better! Their system showed 100 pieces of the tile in the store, but no one could locate it. Today i have to spend the day driving 300 miles to pick up tile and spend more money. Home depot has turned into a s*#t shack! Cluttered, and unorganized. read more

I'd like management to know what a disappointing experience I just had at the Home Depot in Bozeman, Montana. Three different aisles I tried to walk down to look for the items I can in to buy had so many boxes, ladders, etc...in the way that it made it impossible to navigate the store. Only one of the tree aisles actually had an employee working. I witnessed in more than one location groups (more than two) of employees chatting, one of these particular groups I could easily over hear that they were discussing personal activities- as in non-related work conversation. I would have liked to purchase paint, however the single person working the paint counter (who seemed to be working very hard) just couldn't keep up with the demands from the customers. After waiting 15 minutes we decided to leave. Lastly, the only check out available was the self-checkout. One of which was "down" or "locked" and waiting for a manager. The checkout I stepped up to wouldn't read my card, I was told by an employee that it "doesn't like cards". No other help was given as I tried several times to try and navigate back to the screen to allow me to pay cash. Meanwhile the line to checkout had more than half a dozen people waiting. It seems to me that maybe some employees could stop chatting about their personal issues and help the customers they are there to serve. Is this really the service I can expect when coming to Home Depot? read more

My washer broke so went to Home Depot and bought the whole washer and dryer set. They could not give a delivery date and charged over 200 buck to deliver to McAllister MT when they deliver to Ennis MT for free and they drive right by McAllister on the way to Ennis. called and found the washer and dryer were delivered to the store so asked when delivery was going to be they kept changing the date then gave to excuse they don't have the washer and dryer and while on the phone talking to them said I was thinking of canceling the order and they put me on hold and get a reordered message while on hold order canceled. So, went to Lowe's got same set cheaper and free delivery and a delivery date never again will I buy anything from Home Depot again biggest runaround and when you live were there no Lundry mat and your washer broken don't go to Home Depot. And if your in McAllister and need a washer and dryer or other appliance go to Lowes free delivery don't go to Home Depot they nickel and dime you like charge for delivery and no delivery date could be a month or more before you get it. And they cancel you order when they get tired of dealing with you. Adding stuff to my review. On May 15 Home Depot refunded 1600.OO to my Bank account it never came Home Depot robbed me of 1600.00 bucks I call they said it was sent to my bank and my bank says it never arrived. Home Depot robbed me of 1600.00 dollars and I had to buy another washer and dryer at Lowes now worried about paying bills because of the missing money. Avoid this Home Depot use a credit card easier to get your money back if robbed by Home Depot 5 days and no refund lost some were and Home Depot lost it, or someone there stole it there. read more

If you have any problems talk to Randy, Matt.S, or Dennis.. I went in here with an idea of how to make a Tshirt Cannon made out of PVC pipe. These guys not only showed me extremely outstanding service. They also helped construct and made my idea better. Simply Amazing!! Thanks guys!! read more

The Home Depot - Hardware Stores Near Me - Bozeman, Montana

One star, and the second is because they allow dogs. My dog loves the attention he gets from staff. We go here when the weather sucks and he needs some exercise. I buy a cleaning product or a plant to make the trip more worthwhile. Staff are typically friendly, but often clueless, knowing nothing about products and where they might be located. I've had younger clerks pull out their phones and Google my questions for the answers. To be fair, older associates tend to know their stuff... Typical scenario: I called a couple months ago to see if they had a specific washing machine, that I had seen on the Home Depot website, in stock. I was advised to check online for availability. So I did, again. I called again to confirm that the same washer I checked for online a second time was truly in the store. The person I spoke to said I'd have to come see for myself, because there were so many washers there and she didn't have time to check them all. I'm not kidding. I was calling from Helena, and no way could she wrap her head around the concept that I needed a washer at my house in Bozeman, but was calling from Helena, and did not want to drive 100 miles to the Bozeman store just to wander her appliance floor. She kept suggesting that I look for a washer in the Helena store. Holy. I called Lowe's, and two days later a washer appeared at my door (in Bozeman!). A little more expensive than the one that may or may not have been at Home Depot, but there was only ten minutes effort on my part. Thanks, Lowes! read more

This was a terrible experience. I bought 10 bags of insulation. Returned eight of them unopened. Because it had one sky number they refused to return. After protesting, three levels of management refused it. I filed a consumer protection complaint,, And a month later I got my money back. Bad customer relations. I was already angry at refusals. And i refuse to shop there now. read more

Once again Jeremy was there with a smile and a friendly hello of course by first name as always. It's always a treat seeing someone so happy and proud of what they do. Employees across the region could look up to this gentleman for a guide on how to have an awesome work place. Keep it up Jeremy you're making a difference for Home Depot and beyond. read more

I'd give zero stars if I could. Don't ever order appliances and have them delivered from here. Just don't. It's a nightmare and the customer service is just complete trash. Save yourself the headache. Go literally anywhere else. read more

I guess they are a typical HD where help is sparse and when you do find someone they don't work in the correct department. With Lowe's across the street I'll usually go to both. read more

Not a fan of this Home Depot. You walk in and no one is interested in helping you, but there are idiots roaming all over the place with their orange aprons on. And don't bother asking the people in customer service anything! They are as RUDE as can be and nobody greets you when you walk in, even though they clearly see you. Home Depot headquarters needs to give this store a visit and clean house. I realize that nobody in Bozeman wants to work, but these people need some training on how to work in a customer service job! I will never go back, it's always lowes now. read more

I would give this zero if that was an option. Our business has had issue after issue with this Home Depot. The Pro desk is incompetent. They are rude and don't follow through with anything they say. Employees never know where anything is, never want to help. Actually had an employee tell us he couldn't help because he was off the clock in five minutes. Not to mention you can't even maneuver down any isle because they have crap everywhere. Just ordered 3 pallets of sand. Needed them today. Delivery window of 6am - 8pm? Seriously, and then to have it not delivered. They should take a class from Kenyon Nobel on how to treat customers. This store is the worst. I dread every time we have to go there. read more

I'm a fan of Home Depot but need to comment today regarding customer services. All of the desk and phone workers are beyond awesome. I am commenting specifically on the manager of the service department. I have been dealing with an issue since 8/10 and after many calls and visits was wanting a refund today so that I could repurchase a part that was not delivered. The manager would not speak with me in person and left her employee to tell me no several times. The employee was great and we worked through a solution. I'd give Home Depot and their service employees 5 stars. The manager a negative number of stars. An absolute fail on all levels for her! read more

Bought washer and dryer. They scheduled delivery for a day we aren't available. Refused to reschedule. I will buy all future purchases from Lowes. Home Depot just lost a very large purchaser. read more

Staff has no clue to anything in the store, when we call store manager or district manager Dave fox, they don't care, what's one person when they make millions , bought a tool box and it was damaged, wouldn't return told me to call husky, husky told me to go retun to store played that game, also broken screen door lasted two weeks, All cheap China supplies, lowes has some better service but all over priced China junk. read more

Ugh! I've given them so much $$$ and 6 weeks later they're still not here to do my floors. "Hopefully in a couple weeks." I'm glad I called or I would've just taken a week off for nothing. Were you planning to call and reschedule with me? Poor guest service, poor communication, product quality - stay tuned to next month. read more

Horrible delivery service. Been dropped by the system twice, can't get a hold of the delivery people to reschedule. Been 2 months since I purchased my appliance. Been on the phone and waiting for them to show a total of three different days now three different times, now with another dropped promise of install after my husband suggested a better bureau complaint. Even better, is getting disconnected and the run around when you want to talk to a supervisor. I bought my next appliance from a reliable private business. read more

The Danvers home depot in back of the mall is the worst not enough help ling long long lines in the garden department then when you finally get to register the cashier says so register broken the scanner or gun not working its a regular occarance and nobody cares .there never no help on the floor you need something you better find it yourself then if you need help loading your stuff in your car that's another story right there u could wait anywhere from five min to half hour its terrible management there a joke there all huddle together doing nothing just looking on will be going to Lowe's from now on read more

If I had known what a confused, utter mess it was going to be dealing with Home Depot I would have gone somewhere else. I needed new flooring for my mobile home. Paid their 'measure taker' $50.00 to measure for everything we needed. Those measurements went to an estimater in Michigan who called to give me an estimate and was trying to charge me for a flight of stairs and for flooring for a basement. This is a mobile home. We did not have those things. After being on the phone for an eternity and trying to get the mess straightened out I got put on hold - yet again - and was disconnected! Redialed the number, hoping to be able to talk to the same estimater and ended up in Georgia! Had to start the process all over again with a different estimater and the same results. Then they wanted me to pay them - without seeing what exactly I was being cahrged for - and was told I had to pay before they would order the flooring!!! Long story shorter, I did get them to email me an invoice and ended up back at the store to pay for my flooring in person AND THEN was told that there was going to be a 2-3 week minimum wait as the drivers for the warehouse were on lockdown for the coronavirus!!! Finally, a month and a half later I get the call that my flooring was in. They were ready to come out and install it, but THEN the installer realized this was for a mobile home and proceeded to inform me that they do not do installs in mobile homes as they have no foundation to keep the floor stready!! They knew this was a mobile home from day one when their guy measured it!! I was told to find my own installer, but the only installers around here also sell flooring and will not install it unless you bought it from them! Called Home Depot back to inform them of this. They are willing to let me cancel my order but they want to charge me $160.00 restocking fee! I did not cancel the order - they cancelled me! So, here I sit with $4,000.00 worth of flooring and no one to put it in for me. I could spit bullets!!!! This is definitly a case of too many chiefs and not enough Indians read more

Nope. There are so many problems with this store! There are constantly carts, ladders, product in the aisles, it's filthy and cluttered. Associates hide from customers. The guy in the paint department today (03/19/18) was absolutely horrible. He was dismissive and rude. He cost Home Depot $500+ today... Go to Lowe's- better all around. read more

Pitiful service. Three people working service area... None to take an exchange and all of them answering phone call rather than wait on the people in line... Maybe I should call while I stand here .... read more

Wow - the service and follow-up was so impressive, I wanted to share it with 5-stars. I needed a unique pantry cabinet and the computer showed two in the store... They searched high and low but concluded it was no where to be found. One of the ASMs named Robert jumped into action and found one in nearby store - took care of the paperwork, called the store and put the wheels in motion to get the cabinet transferred. The next day, another ASM named Colin called me and told me it would arrive in 3 days - but only because the district manager couldn't fit it into his personal SUV. Two ASMs and a district manager going above and beyond for me to get this cabinet in just a few days. Yes indeed - impressive and very much appreciated! read more

Worst customer service I've had at a hardware store. Customer service manager wouldn't even look at me when I asked if they price matched online. She just snorted and said "no". I'll be going to Lowes next time. read more

Despite warnings I received from my general contractor and others, I still used Home Depot because they had a good sale on Andersen Windows and Appliances (Black Friday). However, it is not worth it. A window came damaged and they did replace it but it was a major hassle, both for the schedule of our remodel and also in dealing with Home Depot. We also bought a whole houseful of appliances, which turned out even worse. Apparently there is only a 2 day window after delivery in which Home Depot feels they are responsible for helping replace or fix an appliance that was damaged from the factory (they never expressed this to us, but say it is somewhere in the fine print of our receipt). Yes, it took us significantly longer than their 2-day window to take it out of the box and install it, but it still has most of the protective wrap, etc. on it. We have never used it and we did not damage it. After multiple phone calls including to the store manager, they say they will not help and we need to contact the manufacturer. The manufacturer says it is Home Depot's responsibility. Do not make any major purchase from this store! It is not worth it! Management should know I was planning to make another purchase of around $10k of windows and doors in a few months and will not be doing this now. read more

Every time I come into the store I can never find anybody who is qualified to help me and most of the time I can't find anybody at all. Today I found someone, But of course he didn't work in the department I was in, he called the person that was supposed to be in the department that I needed help with but said person just clocked out to go to lunch and asked if I could come back in an hour or an hour and a half. I'm amazed that there was only one qualified person to cut pipe and all of Home Depot. The store sucks the service is deplorable and I won't be shopping here again read more

Let's give a shout out to Home Depot for selling college students and their parents the cheapest-greenest wood on the planet to build the dorm room loft beds! Only bought it from this store because they are the only ones who sold it. This just gives me another reason not to shop at this chain ever again. read more

For years I have loved Home Depot and almost exclusively shopped here, they have however been letting me down lately. I have tried to brush it off and ignore it for almost a year now but I cannot continue. I have seen this store get dirtier, decrease selection and loose the friendly staff I had come to know by name. I went in the other day to get some stainless steel hardware, they HAD NONE. Like literally no stainless hardware in the store (Lowes had it across the street), I couldn't believe it. Then prior to that I needed a controller for electric base boards, they only offered one for 120v I need 240v (drove across the street LOWES had it). Then I wanted some Krylon flat spray paint, they had none, again none in natural colors. But guess who had it, Lowes! Seriously Home Depot, I don't even like Lowes and I'm upset that I have to go there to get what I need. I also went in on my last trip to buy a Samsung stove (awesome stove by the way) and they had the model I wanted. Got great reviews, had all the features I wanted and I was ready to have them take my money. Then I asked for the military discount............................ah sir the best we can do is $50.00 off. AHHHHH............................................are you serious? So since they are across the street and seem to be crushing Home Depot I went to Lowes. Guess what, they had the same stove priced for a mere dollar more AND honored the posted military discount. Bought the stove on the spot (why Home Depot, why do you torment me?) The answer I get from Home Depot staff is, well were a small store and cant stock much WELL you used to carry this stuff, I used to buy it from you why are you not carrying it anymore. They also tell me , well you can order online and ship to store or home free on a lot of items. Yes that's all well and good but I like most Americans like instant gratification and why would I wait several days for online orders to ship when I can walk across the street and buy it off the shelf for a good price? Not sure what's going on here but it's not good let me assure you, I have even seen some of the staff I knew from Home Depot now working at Lowes. What a sad day folks, I find myself going straight to Lowes. Greece is collapsing, Hillary doesn't want to answer questions about illegal email accounts, police are shooting unarmed folks with their hands up on camera and Home Depot has lost their minds. All is not right in the world. read more

We ordered appliances from them and it was a nightmare having them delivered. They used an outside company to deliver them. There was two young guys that delivered them and I couldn't keep an eye on both of them and they stole $600 worth of tools from our garage. Home Depot did nothing about it. Horrible service! read more

I replaced every window in our new (to us) home and used Home Depot. There was quite a delay in getting them installed and one came in the wrong size. It has now been almost 6 months since the correct window has come in and Bozeman has had plenty of good weather days to install. Installer has no-showed twice now and I've been trying all day (a total of 5 calls) to reach ANYONE and my call goes on hold so I cannot even get through to anyone to talk to. I am so beyond frustrated. read more

Love the Home Depot in Bozeman.................the majority of employees there are very helpful. This will be my second time writing to compliment Meg, Wendy, Bridgette and back east girl Brie. Just wanted to give theses people some credit for the outstanding job they're doing. Sincerely, Garry read more

We went here looking to buy supplies to redo our bathroom, and needed to have our contractor pick up the order in Helena. We had excellent service and guidance from James Saltzman. He was patient and very knowledgeable! The tile displays and selection at this store were also excellent. A good day! read more