These folks are top notch and I highly recommend them to anyone looking to better understand your…read morebody, better set benchmarks for your wellness, health and/or fitness goals and/or are looking for a bit of support and motivation. i had and have privilege of working with Audrey to get a baseline on my Vo2 max, metabolism and body composition and now return regularly to check in on my progress to goal re: increasing muscle and decreasing fat. Not only does composition ID give you access to some of the worlds highest tech and most accurate tools - they also give you access to warm, knowledgeable and professional team members like Audrey. Audrey has helped me deepen my own understanding, has been a consistent and enthusiastic supportive and an incredibly committed team member. I found each of the tests very helpful and find the bi-monthly Dexa scans provide me with a ton of insight even my very fancy scale at home - or the even fancier scale at the gym - could provide. i have a really clear sense around changes in body composition in terms of muscle and fat; a clear understanding of where those changes are happening; and a sense of areas of symmetry and asymmetry which inform my workout. Plus they're located right across the street from District Cryo (which has cryo and infrared sauna) and around the corner from Union kitchen (with delicious and healthy keto bowls and healthy treats from local entrepreneurs).

I went in for a DexaScan. The machine worked fine and the space is relatively well kept. I found…read morethe results useful, but thought the technician used them as an opportunity to provide borderline dangerous nutritional advice. This included recommending I take a 50,000 iU dose of Vitamin D without reviewing any bloodwork and telling me that I should not eat carbhohydrates because they are "for marathon runners." All that said, I'd probably go back for a check in and just ignore the bro science.

Lovely, welcoming facility with water and a coffee maker available while you wait. Staff…read more acknowledged me and checked me in quickly, and my wait was short. The technician explained everything thoroughly and was very kind. I was given headphones and my choice of music as well as a panic button in case I needed to talk to the technician. Additionally, when she injected three contrast dye, I did not even feel it. The best was reserved for last! When I checked out, I received a large goodie bag with a breast-cancer magnetic logo, Emery boards, pens, candy, a small football, and Band-Aid holders! Additionally, a bowl of Halloween candy was available. All in all, a welcoming, efficient, will run facility that made me feel like a valued patient.

The center itself and their technicians are great. I was able to make an appointment quickly. The…read morecenter is clean and well kept. The staff was professional and kind. However, it has been over 122 hours since my MRI and the physician's report has not been completed or sent to my referring doctor. The website claims 24 hours. The front desk said it "usually is done in 24-48" hours. But here I am over 5 days later without any answers. After having my insurance company come and threaten action on their part, I was finally told that my scan would be read in the next hour. So I'm not sure if I recommend them or not. I say go at your own risk of not getting results in a timely manner

If I could give 0 stars, I would. The procedure itself was fine. The billing department, even when…read moreTHEY ARE 100% WRONG is like dealing with the mafia. I showed up on the day of the service with a printout from my insurance company showing how much it should cost. I also had a person name I spoke with and a reference number from my insurance company. I made it very, very, very, very clear when I checked in that I would pay no more for this service than what was represented to me by my insurance company. The Community rep stepped away from the counter and disappeared for over 15 minutes and came back saying "all is fine" your portion of the bill will be the $29. Fast forward about a week after...and...SHOCKER...I get a bill for $234. It has been nearly 60 days, 6 phone calls to Community Radiology, one call to my insurance company. My insurance company calling, faxing and mailing the Explanation of Benefits to Community Radiology and me emailing it 9 times to Community Radiology and it is finally resolved. I found the reps on the phone to be out of this country, poorly trained and incredibly dumb. Again, the procedure was fine, the post billing service was beyond poor.

One star for outsourcing scheduling and sending multiple texts, emails and phone calls to call and…read morehave the scheduler ask why I'm calling. . It's impossible to understand the person on the other end, a lot of background noise and they have no idea what they are doing and you have to repeat things several times. They can't just refer to the order because they don't understand it. Bring the jobs back!

I recently decided to get a COVID-19 antibody test (COVID-19 Immune Response test). Most…read moreimportantly, I wanted a COVID-19 antibody test with extremely high accuracy and high specificity, and thus, I chose Quest Diagnositics b/c they offer the Abbott IGG COVID-19 antibody test, which, at this point in time, is the most accurate and specific antibody test available. So, I went online to the Quest Direct/My Quest (MyQuest) website, and ordered and prepaid the test, with an appointment to visit this Quest clinic for the test later on the same day. BTW, Quest's server has major software problems in the new account setup process, in the step where you enter a password, and it took me 3 hours to finally get it to accept a password -- major software programming errors! I arrived at the clinic 11 minutes early for my appointment, had no problems checking in using the automated check-in device at the front desk, and was taken into the back to one of the blood collection rooms by a friendly and competent technician 6 minutes later, still several minutes prior to my actual appointment time. So far so good! I was seated at a blood collection chair, and the tech told me that she would be able to to label the blood vial and draw a blood sample from my arm within a few seconds. Well, the few seconds turned into a couple of minutes, because the Quest patient information computer system kept crashing on her after she'd brought up my account (she and other techs later advised me that this happens on about 50% of client visits, and results in massive delays in collecting samples each day, and that this problem with the computer system crashing has been going on for many months, and that Quest is unable to fix the problem). This was kinda sad, as well as annoying. Then, it got even weirder. The tech asked me to spell out my full name for her, and to also tell her verbally my date of birth and some other rather private identifying information. I was alarmed, b/c the MyQuest website, and also the HIPAA-required patient privacy information signs in the lobby and on the wall of the collection room, had claimed that in order to ensure maximum patiend privacy and confidentiality, I would NEVER be asked to share any such information verbally with any techs! So, I asked the tech why she needed this information, since all of it was already stored in the Quest computer system in my account. With tears of sheer frustration in her eyes, she explained that she needed my full name and DOB to be able to write it on the blood collection tube, and she agreed that while it was true that their computer system held this info in my account, the computer system had already crashed and kicked her out of my account 7 times in the past six minutes, and so she needed me to verbally give her the private identifying information so that she could write it on the tube. I then reluctantly shared the private information with her. BTW, over the next few minutes, I heard techs in two other nearby collection rooms asking their patients for the same info, and heard them explaining about the Quest computer system problems to their patients as well. They all sounded extremely frustrated. In short order, I was able to leave, but not without first hearing yet another Quest tech apologizing to her patient about the same computer problem. Very sad! The next morning, at 1:08 AM (I get up at 1 AM to start my day each day...), I received an email from Quest Direct telling me that my test results were now available on their website. I clicked on the link in the email, logged into my Quest Direct/MyQuest website, and found that the results were NOT available. Worse, the button on the Results page called something like "Request missing results" would not work for me because the COVID-19 Immune Response test is considered to be a special test, and the page would therefore not allow me to submit a request. I then tried using the "Contact Quest about Problems" page/form on their website, but it would not allow me to submit my Tech Support request due to website software problems: I then tried submiting the report using three other browsers, in case the problem was due to browser issues, but with zero success. I finally found an email address for Customer Service, and sent an email asking for the lost results to be posted to my account. I NEVER got a reply to my email, but results suddenly appeared on my Results page 6 days later. By that time, I already had a PDF file on hand from Quest with my results, b/c I had taken 57 minutes out of my life a couple of days earlier to call Quest's Client Service phone line, put up with a 35+ minute wait in a phone queue, and then finally spoke with a customer service rep who, after I had proven my identity, had agreed to email me the results in a PDF file. Sadly, it had cost me an hour of my time! Bottom line: Quest badly needs to fire their CTO (Chief Technology Officer) and get a competent IS/IT team in place!

I went in for routine bloodwork. The woman called my name and took me back without a word. She then…read moreproceeded to tell me that I have a $300+ balance on my account. I told her that I'm disputing the amount because Quest didn't alert me to the fact that the claim was denied by insurance until a year after service. In addition, it turns out Quest has been billing insurance that isn't what they have for me on record. She huffed and said in a nasty tone, "what do you mean you're disputing it?" and I told her AGAIN how the error is because of Quest not billing correctly and that I've been in contact with billing. She wouldn't budge so I made it clear that I would pay the co-pay due that day. Her attitude got even worse after that conversation. Another woman came in to draw the blood and she was actually moderately pleasant. When she finished, she told me I needed to give a urine sample and told me where the restroom was. I turned right when I should have turned left, and the first woman literally yelled at me, "wrong way!" What is wrong with these people? Quest needs to take a look at their lack of customer service.

The staff were wonderful. They quoted me how much I could expect to pay through my insurance, and…read morethen recommended I shop around in the plaza through other similar services to get the best rate. They were actively interested in helping me get the best services for my money. I'd agree that they seem a bit understaffed, but what staff they have are both professional and interested in your wellbeing, not just physically, but financially. In terms of the actual work done, it was quick and efficient. Professional healthcare providers through and through.

The staff at Quest is pretty good. They are not overly friendly, but they get the job done. I…read morenever have to wait more than 5 minutes. The location is a little scary. The other businesses near Quest are closed. I wouldn't go here after dark.

I've been seen at this office now for almost a year, and it has been a life changing experience as…read moresomeone who has chronic insomnia. There have been lots of highs and lows on the journey to sleep well and without tons of meds, but the providers (both Sarah and Dr Bakker) have been so empathetic and knowledgeable. I truly feel like they care about what I am going through, want me to succeed, and want me to feel like a part of the process. As a nurse myself it is imperative that I get good provider vibes from my treatment teams - I want to understand their thought process and where we are going long term. Both providers have made me feel so comfortable and confident being seen in their office. There is a lot of work I need to do on this journey still, but I feel sure I will get there! Thank you very much!

"Doctors and Staff in this practice are very professional, helpful and pleasant…read more I've been a patient here since 2009 and upto the present. So satisfied and happy with the care I get from this facility. Thanks for taking good care of us, your patients."

The gentleman behind the desk could not explain to me why I could not get the three tests on my…read moredoctor's electronic order. He cancelled one of them in order to do the other two (it made no sense to me) and then I had a lot of trouble with them receiving the fax from my doctor's office for the one cancelled. We ended up bothering my doctor's office three times over two days and the test was never completed. Further, the one test that was done was delayed by 10 business days due to the cyclospora outbreak, which is understandable - but Labcorps never informed me of the delay or the reason. I had to call them. When I wrote to complain, the supervisor of this Labcorps office called me but she was more interested in defending Labcorps rather than in helping me or seeing from my point of view. She did apologize for some of this. I was sick and needed the tests for treatment. This caused my illness to go on weeks longer than need be. I will not be returning to this Labcorps.

This location destroyed my two separate specimens due to its incompetence! I had to provide 2…read more24-hour urine samples. I provided them with forms and labels that LabCorp provided and printed out. I was asked to check-in using the kiosk and additionally verified my information with the person at the front desk. Yet, somehow, they were destroyed because they couldn't validate who the specimens belonged to. And so they called my doctor to inform him. Here's a question. If you didn't know who the specimen belonged to, how did you know to call the doctor and give them my name??? Furthermore, they didn't contact me themselves to admit their mistake and passed the buck to my doctor. These tests require days of preparation, which leave me feeling ill. I also need to go off important medication prior to this test. The loss of my specimens requires me to go through the preparation and go off my medication for an even longer time, which puts my life at risk. I also need to take more time off of work for collection and drop-off. This is absolutely unacceptable, and I will not be returning to this location again. I plan to make it clear to as many people as I can that the operators of this location are incompetent cowards. I hope there is an inquiry into how this could happen so that it never happens to anyone else again.

I had my blood drawn by Veneese ( i hope i didn't butcher her name). It was the best blood drawing…read moreexperience i have ever had. I am a tough patient where i usually need to get stuck 3-4 times before they can get some blood and end up using my hand which is the most painful, but Veneese was able to get a vein in the first try and i barely even felt the needle. I have been getting blood drawn over decades and this was the best phlebotomist ever ! I hope i get her next time i need blood drawn.

As others have said, why make an appointment. It took me 50 minutes to get a simple blood draw…read more 45 minutes past my appointment time, i approached the receptionist/billing/secondary check in. I saw my name on the TV that displays the names of people waiting, but I began to see people getting taken back when they arrived well after me. I was told that I checked in incorrectly and she didn't know how I have a 9am appointment. Apparently, 5 other people had the same appointment time. She proceeded to read my appointment and check-in times (5 minutes before my appointment time), even though I did it incorrectly (?). Not 5 minutes later, the second receptionist called me to pay my balance even though I was already fully checked in. Once I was taken to the back, the process moved quickly. The phlebotomist was phenomenal! Still, I'll never return to this location. I doubt they're able to keep good phlebotomist if the back is as disorganized as the front

Looong waits despite the guarantee of 'in and out in 15 mins' -and- 'clients seen within 5mins'…read more Staff not friendly.

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