The gentleman behind the desk could not explain to me why I could not get the three tests on my…read moredoctor's electronic order. He cancelled one of them in order to do the other two (it made no sense to me) and then I had a lot of trouble with them receiving the fax from my doctor's office for the one cancelled. We ended up bothering my doctor's office three times over two days and the test was never completed. Further, the one test that was done was delayed by 10 business days due to the cyclospora outbreak, which is understandable - but Labcorps never informed me of the delay or the reason. I had to call them. When I wrote to complain, the supervisor of this Labcorps office called me but she was more interested in defending Labcorps rather than in helping me or seeing from my point of view. She did apologize for some of this. I was sick and needed the tests for treatment. This caused my illness to go on weeks longer than need be. I will not be returning to this Labcorps.

This location destroyed my two separate specimens due to its incompetence! I had to provide 2…read more24-hour urine samples. I provided them with forms and labels that LabCorp provided and printed out. I was asked to check-in using the kiosk and additionally verified my information with the person at the front desk. Yet, somehow, they were destroyed because they couldn't validate who the specimens belonged to. And so they called my doctor to inform him. Here's a question. If you didn't know who the specimen belonged to, how did you know to call the doctor and give them my name??? Furthermore, they didn't contact me themselves to admit their mistake and passed the buck to my doctor. These tests require days of preparation, which leave me feeling ill. I also need to go off important medication prior to this test. The loss of my specimens requires me to go through the preparation and go off my medication for an even longer time, which puts my life at risk. I also need to take more time off of work for collection and drop-off. This is absolutely unacceptable, and I will not be returning to this location again. I plan to make it clear to as many people as I can that the operators of this location are incompetent cowards. I hope there is an inquiry into how this could happen so that it never happens to anyone else again.

I went in for routine bloodwork. The woman called my name and took me back without a word. She then…read moreproceeded to tell me that I have a $300+ balance on my account. I told her that I'm disputing the amount because Quest didn't alert me to the fact that the claim was denied by insurance until a year after service. In addition, it turns out Quest has been billing insurance that isn't what they have for me on record. She huffed and said in a nasty tone, "what do you mean you're disputing it?" and I told her AGAIN how the error is because of Quest not billing correctly and that I've been in contact with billing. She wouldn't budge so I made it clear that I would pay the co-pay due that day. Her attitude got even worse after that conversation. Another woman came in to draw the blood and she was actually moderately pleasant. When she finished, she told me I needed to give a urine sample and told me where the restroom was. I turned right when I should have turned left, and the first woman literally yelled at me, "wrong way!" What is wrong with these people? Quest needs to take a look at their lack of customer service.

they waste your time; Sat for more than 20 minutes, can hear staff in the back and not one person…read morecame to the waiting go area to help those who are checked in.... this is with an appointment scheduled.

Visited 11/13/25…read more This place has made a complete turnaround from my last visit six months ago. From the receptionist to the phlebotomist, wow, everyone was extremely nice and did an excellent job. Keep up the good work ladies!!

I walked in without an appointment and was seen right away. The phlebotomists here are very…read moreskilled--quick, gentle, and professional. The facility is clean and well-organized, and the whole process was seamless from start to finish. They make something that could be stressful feel easy and efficient. Highly recommend!

Looong waits despite the guarantee of 'in and out in 15 mins' -and- 'clients seen within 5mins'…read more Staff not friendly.

From the owner: Choose Fastest Labs of Frederick for Clean, Fast, Testing for: Drugs, Alcohol and DNA! We will…read morework directly with individuals; no doctor's order required.

I can't speak highly enough of Dr. Sivisailam! She is so kind, took her time, and really listened…read moreand considered my health in the context of my lifestyle and what brings me joy. I am so glad she is my doctor.

I went in for a screening colonoscopy consult with Dr. Bhinder on a Friday and had the procedure…read moredone the following Wednesday. Incredible! Prep was very smooth and I had no pain or complications after the procedure.

I was feeling bad and couldn't get rid of a bad cough after about three weeks of pain I visited…read morethis urgent care and was treated with professional and kind care and was feeling better in a week.

Not impressed with this location. Presented with URI like symptoms. Tested negative for covid, flu,…read morestrep. Diagnosed with mild URI. Presented roughly one week later to receive flu shot after improvement in symptoms and was denied because they considered me to have moderate to severe URI. Address, phone number, email on file were incorrect.

The staff were wonderful. They quoted me how much I could expect to pay through my insurance, and…read morethen recommended I shop around in the plaza through other similar services to get the best rate. They were actively interested in helping me get the best services for my money. I'd agree that they seem a bit understaffed, but what staff they have are both professional and interested in your wellbeing, not just physically, but financially. In terms of the actual work done, it was quick and efficient. Professional healthcare providers through and through.

The staff at Quest is pretty good. They are not overly friendly, but they get the job done. I…read morenever have to wait more than 5 minutes. The location is a little scary. The other businesses near Quest are closed. I wouldn't go here after dark.