I went in for routine bloodwork. The woman called my name and took me back without a word. She then…read moreproceeded to tell me that I have a $300+ balance on my account. I told her that I'm disputing the amount because Quest didn't alert me to the fact that the claim was denied by insurance until a year after service. In addition, it turns out Quest has been billing insurance that isn't what they have for me on record. She huffed and said in a nasty tone, "what do you mean you're disputing it?" and I told her AGAIN how the error is because of Quest not billing correctly and that I've been in contact with billing. She wouldn't budge so I made it clear that I would pay the co-pay due that day. Her attitude got even worse after that conversation. Another woman came in to draw the blood and she was actually moderately pleasant. When she finished, she told me I needed to give a urine sample and told me where the restroom was. I turned right when I should have turned left, and the first woman literally yelled at me, "wrong way!" What is wrong with these people? Quest needs to take a look at their lack of customer service.

they waste your time; Sat for more than 20 minutes, can hear staff in the back and not one person…read morecame to the waiting go area to help those who are checked in.... this is with an appointment scheduled.

The gentleman behind the desk could not explain to me why I could not get the three tests on my…read moredoctor's electronic order. He cancelled one of them in order to do the other two (it made no sense to me) and then I had a lot of trouble with them receiving the fax from my doctor's office for the one cancelled. We ended up bothering my doctor's office three times over two days and the test was never completed. Further, the one test that was done was delayed by 10 business days due to the cyclospora outbreak, which is understandable - but Labcorps never informed me of the delay or the reason. I had to call them. When I wrote to complain, the supervisor of this Labcorps office called me but she was more interested in defending Labcorps rather than in helping me or seeing from my point of view. She did apologize for some of this. I was sick and needed the tests for treatment. This caused my illness to go on weeks longer than need be. I will not be returning to this Labcorps.

This location destroyed my two separate specimens due to its incompetence! I had to provide 2…read more24-hour urine samples. I provided them with forms and labels that LabCorp provided and printed out. I was asked to check-in using the kiosk and additionally verified my information with the person at the front desk. Yet, somehow, they were destroyed because they couldn't validate who the specimens belonged to. And so they called my doctor to inform him. Here's a question. If you didn't know who the specimen belonged to, how did you know to call the doctor and give them my name??? Furthermore, they didn't contact me themselves to admit their mistake and passed the buck to my doctor. These tests require days of preparation, which leave me feeling ill. I also need to go off important medication prior to this test. The loss of my specimens requires me to go through the preparation and go off my medication for an even longer time, which puts my life at risk. I also need to take more time off of work for collection and drop-off. This is absolutely unacceptable, and I will not be returning to this location again. I plan to make it clear to as many people as I can that the operators of this location are incompetent cowards. I hope there is an inquiry into how this could happen so that it never happens to anyone else again.

I had my blood drawn by Veneese ( i hope i didn't butcher her name). It was the best blood drawing…read moreexperience i have ever had. I am a tough patient where i usually need to get stuck 3-4 times before they can get some blood and end up using my hand which is the most painful, but Veneese was able to get a vein in the first try and i barely even felt the needle. I have been getting blood drawn over decades and this was the best phlebotomist ever ! I hope i get her next time i need blood drawn.

Why bother with appointments? Labcorp does not care. Got here early, I was one of the few with an…read moreappointment and i am still waiting 30 minutes later.

Looong waits despite the guarantee of 'in and out in 15 mins' -and- 'clients seen within 5mins'…read more Staff not friendly.

From the owner: Choose Fastest Labs of Frederick for Clean, Fast, Testing for: Drugs, Alcohol and DNA! We will…read morework directly with individuals; no doctor's order required.

I can't speak highly enough of Dr. Sivisailam! She is so kind, took her time, and really listened…read moreand considered my health in the context of my lifestyle and what brings me joy. I am so glad she is my doctor.

I went in for a screening colonoscopy consult with Dr. Bhinder on a Friday and had the procedure…read moredone the following Wednesday. Incredible! Prep was very smooth and I had no pain or complications after the procedure.

I switched to the FPCA Ijamsville office when it first opened last year because of its convenient…read morelocation near my home. I chose Dr. Jennifer Farrell as my primary care physician because she is a DO, a background I tend to prefer. From my very first visit, Dr. Farrell has consistently gone above and beyond in addressing my healthcare needs. She has been especially helpful with numerous VA-related issues and has always taken the time necessary to thoroughly understand and resolve my concerns. Dr. Farrell is friendly, highly competent, and extremely professional. I genuinely believe she is the best doctor I have ever had. The staff at this facility is equally outstanding. The nurses and medical assistants are attentive, caring, and never make you feel rushed. The front desk staff has always been courteous and willing to explain details clearly, often going above and beyond to help with any questions or concerns. I truly hope to remain a patient at this practice for many years to come.

Have been going to FPCA Spring Ridge since I moved here in my 20s (20+ years). Was incredibly…read moreconvenient since I live 5 minutes away. Dr. Amerena was my PC physician for all of that time until he retired last year - very personable - he took the time to listen and actually gave you a physical/check up - all the usual things you would expect a Dr to check at your annual physical. Took them 6 months to replace him and then the new doctor spent less than 10 minutes with me at my latest annual physical- quick conversation and then assigned blood tests. Would have made more sense if I had just gone straight to Labcorps as the doctors appointment added no value. Beyond that, FPCA has become very difficult to work with. Not sure if it has been the move to Privia management systems/policies. I was not happy with Dr. Amerena's replacement and decided to see another FPCA Doctor for my next physical, but it has been impossible to set up an appointment with any other Dr. in FPCA. None of them will accept transfer patients from another Doctor within the same medical group. I have wasted hours on the phone trying to schedule an annual physical with a new doctor in their system and it is a waste of time - they wont do it - I am moving on to Frederick Health or another practice.

I was feeling bad and couldn't get rid of a bad cough after about three weeks of pain I visited…read morethis urgent care and was treated with professional and kind care and was feeling better in a week.

Not impressed with this location. Presented with URI like symptoms. Tested negative for covid, flu,…read morestrep. Diagnosed with mild URI. Presented roughly one week later to receive flu shot after improvement in symptoms and was denied because they considered me to have moderate to severe URI. Address, phone number, email on file were incorrect.

If I could give 0 stars, I would. The procedure itself was fine. The billing department, even when…read moreTHEY ARE 100% WRONG is like dealing with the mafia. I showed up on the day of the service with a printout from my insurance company showing how much it should cost. I also had a person name I spoke with and a reference number from my insurance company. I made it very, very, very, very clear when I checked in that I would pay no more for this service than what was represented to me by my insurance company. The Community rep stepped away from the counter and disappeared for over 15 minutes and came back saying "all is fine" your portion of the bill will be the $29. Fast forward about a week after...and...SHOCKER...I get a bill for $234. It has been nearly 60 days, 6 phone calls to Community Radiology, one call to my insurance company. My insurance company calling, faxing and mailing the Explanation of Benefits to Community Radiology and me emailing it 9 times to Community Radiology and it is finally resolved. I found the reps on the phone to be out of this country, poorly trained and incredibly dumb. Again, the procedure was fine, the post billing service was beyond poor.

One star for outsourcing scheduling and sending multiple texts, emails and phone calls to call and…read morehave the scheduler ask why I'm calling. . It's impossible to understand the person on the other end, a lot of background noise and they have no idea what they are doing and you have to repeat things several times. They can't just refer to the order because they don't understand it. Bring the jobs back!