I went in for routine bloodwork. The woman called my name and took me back without a word. She then…read moreproceeded to tell me that I have a $300+ balance on my account. I told her that I'm disputing the amount because Quest didn't alert me to the fact that the claim was denied by insurance until a year after service. In addition, it turns out Quest has been billing insurance that isn't what they have for me on record. She huffed and said in a nasty tone, "what do you mean you're disputing it?" and I told her AGAIN how the error is because of Quest not billing correctly and that I've been in contact with billing. She wouldn't budge so I made it clear that I would pay the co-pay due that day. Her attitude got even worse after that conversation. Another woman came in to draw the blood and she was actually moderately pleasant. When she finished, she told me I needed to give a urine sample and told me where the restroom was. I turned right when I should have turned left, and the first woman literally yelled at me, "wrong way!" What is wrong with these people? Quest needs to take a look at their lack of customer service.

they waste your time; Sat for more than 20 minutes, can hear staff in the back and not one person…read morecame to the waiting go area to help those who are checked in.... this is with an appointment scheduled.

I was very impressed with this LabCorp. I did not have an appointment but they got me in within…read moreabout 10 minutes. The receptionist was very sweet and I especially was blessed by having Lashawn draw my blood. I am very squeamish, but she was so gentle. I didn't even feel it. I highly recommend this place if you need

The gentleman behind the desk could not explain to me why I could not get the three tests on my…read moredoctor's electronic order. He cancelled one of them in order to do the other two (it made no sense to me) and then I had a lot of trouble with them receiving the fax from my doctor's office for the one cancelled. We ended up bothering my doctor's office three times over two days and the test was never completed. Further, the one test that was done was delayed by 10 business days due to the cyclospora outbreak, which is understandable - but Labcorps never informed me of the delay or the reason. I had to call them. When I wrote to complain, the supervisor of this Labcorps office called me but she was more interested in defending Labcorps rather than in helping me or seeing from my point of view. She did apologize for some of this. I was sick and needed the tests for treatment. This caused my illness to go on weeks longer than need be. I will not be returning to this Labcorps.

I had my blood drawn by Veneese ( i hope i didn't butcher her name). It was the best blood drawing…read moreexperience i have ever had. I am a tough patient where i usually need to get stuck 3-4 times before they can get some blood and end up using my hand which is the most painful, but Veneese was able to get a vein in the first try and i barely even felt the needle. I have been getting blood drawn over decades and this was the best phlebotomist ever ! I hope i get her next time i need blood drawn.

Reception was brusque, snapping orders and pointing…read more No offer of help, "Check in over there!" pointing at people. Voice tone was poor, barking orders. Accused us of being racist when they thought we weren't listening. Complained loudly about clients (our) attitude. Problems with check-in system. Who's paying who?

Looong waits despite the guarantee of 'in and out in 15 mins' -and- 'clients seen within 5mins'…read more Staff not friendly.

From the owner: Choose Fastest Labs of Frederick for Clean, Fast, Testing for: Drugs, Alcohol and DNA! We will…read morework directly with individuals; no doctor's order required.

I can't speak highly enough of Dr. Sivisailam! She is so kind, took her time, and really listened…read moreand considered my health in the context of my lifestyle and what brings me joy. I am so glad she is my doctor.

Ms. Lindsay Gonzalez, a PA at Capital Digestive, is incredible. So thorough and kind. Really lucky…read moreto have met her. She addressed all questions and concerns about my upcoming colonoscopy. She is beyond wonderful!!!!!

I switched to the FPCA Ijamsville office when it first opened last year because of its convenient…read morelocation near my home. I chose Dr. Jennifer Farrell as my primary care physician because she is a DO, a background I tend to prefer. From my very first visit, Dr. Farrell has consistently gone above and beyond in addressing my healthcare needs. She has been especially helpful with numerous VA-related issues and has always taken the time necessary to thoroughly understand and resolve my concerns. Dr. Farrell is friendly, highly competent, and extremely professional. I genuinely believe she is the best doctor I have ever had. The staff at this facility is equally outstanding. The nurses and medical assistants are attentive, caring, and never make you feel rushed. The front desk staff has always been courteous and willing to explain details clearly, often going above and beyond to help with any questions or concerns. I truly hope to remain a patient at this practice for many years to come.

Have been going to FPCA Spring Ridge since I moved here in my 20s (20+ years). Was incredibly…read moreconvenient since I live 5 minutes away. Dr. Amerena was my PC physician for all of that time until he retired last year - very personable - he took the time to listen and actually gave you a physical/check up - all the usual things you would expect a Dr to check at your annual physical. Took them 6 months to replace him and then the new doctor spent less than 10 minutes with me at my latest annual physical- quick conversation and then assigned blood tests. Would have made more sense if I had just gone straight to Labcorps as the doctors appointment added no value. Beyond that, FPCA has become very difficult to work with. Not sure if it has been the move to Privia management systems/policies. I was not happy with Dr. Amerena's replacement and decided to see another FPCA Doctor for my next physical, but it has been impossible to set up an appointment with any other Dr. in FPCA. None of them will accept transfer patients from another Doctor within the same medical group. I have wasted hours on the phone trying to schedule an annual physical with a new doctor in their system and it is a waste of time - they wont do it - I am moving on to Frederick Health or another practice.

Not impressed with this location. Presented with URI like symptoms. Tested negative for covid, flu,…read morestrep. Diagnosed with mild URI. Presented roughly one week later to receive flu shot after improvement in symptoms and was denied because they considered me to have moderate to severe URI. Address, phone number, email on file were incorrect.

I could definitely see why this has a two star rating. I made an appointment for 5 PM. I got there…read more10 minutes early. I got called back to an initial room at 5:10 PM. The lady told me that she was just screaming me and it's gonna be a long time before I get back to one of the rooms cause it's very crowded. I told her that I had a 5 PM appointment and she said that really doesn't mean much since we're very busy. I asked her if they actually make room for those who have appointments for those who do not and she said we don't do it that way. She couldn't tell me how long the way it is apparently they don't even care when someone gets done to check when their appointment was to see how long it was so at least they could tell people. It's apparent that they overbooked and not really prioritize. Anybody that does an actual online appointment. She was very matter fact, and really not caring at all. Avoid this place. Go somewhere else probably anywhere else you can go that people will actually care more than these people. I would like to give the zero stars, but this app won't allow me to. I'm sure they'll come back with some kind of response but believe me not a good place to go.

Community Radiology does a fine job in scheduling and completing the radiology orders but I sure…read moremiss the FMH radiology department's rapid review and communicating of results to patients. I was used to getting blood test results and sometimes CT/MRI results within 24 hours. Not any more with CR, and when patients are anxious, the long wait of days can be very hard, especially with serious conditions like cancer. Community should hire more radiologists to complete their reviews in a more timely manner.

If I could give 0 stars, I would. The procedure itself was fine. The billing department, even when…read moreTHEY ARE 100% WRONG is like dealing with the mafia. I showed up on the day of the service with a printout from my insurance company showing how much it should cost. I also had a person name I spoke with and a reference number from my insurance company. I made it very, very, very, very clear when I checked in that I would pay no more for this service than what was represented to me by my insurance company. The Community rep stepped away from the counter and disappeared for over 15 minutes and came back saying "all is fine" your portion of the bill will be the $29. Fast forward about a week after...and...SHOCKER...I get a bill for $234. It has been nearly 60 days, 6 phone calls to Community Radiology, one call to my insurance company. My insurance company calling, faxing and mailing the Explanation of Benefits to Community Radiology and me emailing it 9 times to Community Radiology and it is finally resolved. I found the reps on the phone to be out of this country, poorly trained and incredibly dumb. Again, the procedure was fine, the post billing service was beyond poor.