Took me right in at my appointment time. Thoroughly checked me out. Very professional.read more

If only all CVS stores were as great as this one (in fact, if only all *non*-CVS stores were as…read moregreat as this)! We went there yesterday with my mother, after eating lunch at a nice little place in the same strip mall (see my next review). Not only is this store large and clean, very well-stocked and with wide aisles - but the two cashiers (Troy & Brendan) and the manager (David) were a superb example of TERRIFIC customer service. Seriously, every store should use this place as an example.

I went in to be seen for being ill after my doctor diagnosed me wrong with bronchitis. I went in…read moreand saw Casey and she took really good care of me. I ended up having pneumonia. She gave me a breathing treatment and made sure I was feeling OK. She listen to all my concerns despite I was upset because of how awful I was feeling and she treated me with the most compassion including her other staff, Brittany Brad and I can't remember the others names but they all deserve recognition. They had an emergency walk in and still continue to take great care of me while dealing with that thank you all so much for making me feel better.

Tried to get a Virtual Visit with the Same Symptoms that are listed for Virtual Visits…read more They said that I needed to be seen at the Urgent Care Facility. They are just interested in getting money, not helping people. Do yourself a favor and just go to the REAL EMERGENCY ROOM.

This place while they talk the talk and seem to know what they are talking about. Has become a…read moredisappointment. My friend has been going there for a bit. They have known for weeks that she was having surgery and have yet to send over to the surgeon her release papers. Her surgery is scheduled for Monday, June 8th. The offices have been closed since Thursday. She went to see them on Wednesday and was promised after several weeks of "yes, we are sending it over" to "yes we will send it today, Wednesday, June 3rd. Well, we called the surgeon today to verify that they got the release forms and nothing. Not only has this caused undue angst to my friend, but the surgery will also have to be postponed and just imagine the surgeon and his staff - the cost of their valuable time. I am planning on suing them. No excuse. This behavior is unacceptable.

Truly exceptional! The staff's thoroughness and compassionate bedside manner set them apart. From…read morecheck-in to the visit and check-out, it's evident they genuinely care about your well-being. They offer a variety of services, including sick visits, physicals, weight management, mental health support, and more. I even bring my teen here, and she loves it just as much as I do. The facility is impeccably clean, with a warm and inviting ambiance. I personally see Christine Kent , but all providers offer great bedside manner and thoroughness.

I need a doctor in my area as a senior citizen with autoimmune disease etc. I read wonderful things…read moreabout Valley Health and they are taking new patients. Hmm. Caveat. I requested specific doctor but doctor is no longer taking patients as opposed to internet info. I requested PA- her appointments are 2 months out for a new patient. Unfortunately, I had to cancel owing to two health emergency/priority with a specialist. Today, I arrived too late- my error cause mornings bad for me. So it will be 6+ months for me to see PA as new patient. I need local. I would have preferred my handicap parking pass be renewed earlier than 6 months without. I have to assume the doctor(s) will be wonderful or I will need to research again because at 70, I would prefer to see a doctor sooner than later or too late. I cried. I left. I called and offered first appointment two months out with another morning appointment. I took it. My advice- book on line because I scheduled an appointment the next day that is not bright and early that I will have better success arriving. Possibly the ad for Valley Heath should read limited new patient opportunities with a minimum of 2 months prior to patient status.

Customer service is horrendous. My primary called 6 times and faxed 3 times for my results and…read morereceived nothing. That's pretty pathetic considering the results were supposed to be sent to my GP immediately. I had to go on the portal and take pictures of my results in order to share them with my GP. Inexcusable.

I visited this facility a few years back with bronchitis. The reviews stating the staff are often…read morehaving inane conversations is pretty accurate. Even though I was the only patient there, the doctor took almost half an hour to see me after I was shown to a room (I heard him pass by my room whistling Christmas carols a few times). The staff gave me minimal care, misdiagnosed me (went to a different UC that gave me the correct diagnosis and medication a few days later) and gave me a referral to get a CAT scan at the hospital before sending me on my way. Luckily, I called my insurance company to find out CAT scans weren't covered without prior authorization and found out I didn't need one, anyway. I was not impressed with my initial visit. About a month ago, I took my nephew here for a dislocated finger and the same doctor saw to him. This time, the doctor knew exactly what he was doing and was nice, professional and fixed the problem. Maybe a few years of experience helped, or maybe it's because the problem was more obvious?? The staff was still more concerned with talking to each other than us, though. Either way, I'll visit this location in an emergency, but I prefer the other location near Paramount.

This was the biggest waste of my time that I've ever experienced in my whole life. As soon I had…read morewalked in there were bugs on the floor crawling around. I spent an hour an 15 minutes for them to tell me I have a viral infection which I had previously knew and prescribed me nothing. All the staff seemed as if they didn't know what they were doing. I would've felt better if I had just taken a shower. DO NOT come here.

Went to this urgent care because I was sick. Brycen Winters, who took my vitals and did some tests…read morefelt like he was entitled to try to follow me on social media after I left the office. I did not give him any sort of inclination that I was interested in him. I have a boyfriend of 5+ years, and he apparently has a girlfriend of his own. Turns out professional boundaries or patient privacy doesn't apply to him. Dr. Kara was very nice as well as Nurse Drema. But Brycen ruined that experience for me and I'm not coming back. I am actively pursing a complaint with the Maryland Board of Nursing for a violation of my HIPPA rights.

Discharged me from the Apple gate recovery substance abuse program because the NP Bolalin got no…read moreverification from a pharmacist tech that I was prescribed a narcotic that would put me in to withdrawals so that was a lie on south Berkeley pharmacy employees and NP at another location and I called his other job that dont know he is working part-time in WV telmed and in person.He is lieing to his job about seeing 140 patients daily so I've got the investigation rep at the board of medicine we are going to see about his license to practice in WV and md with our his full time knowing. NP : Derek Amparo Bolalin NPI # 1326735002 Employer: Apple Gate Recovery: W.Va. U.N.I Medical Care inc.: MD NPI # 1790962371

Highly, highly, highly recommend! Best urgent care experience ever! This place does so many…read morethings right, including: (1) the ease of making a same-day online appointment; (2) a convenient location with adequate parking; (3) a modern and clean facility with a friendly receptionist, a water bottle filling station, and complementary tissues / masks / water / snacks; and (4) competent medical staff and doctors who really do seem like they enjoy their job. They really seem to go above and beyond at this place. For example, after the medical assistant took my vitals and exited the room, I started coughing / hacking uncontrollably. She heard me and came back in and proactively offered me one of their free bottled waters, which I very much appreciated. Also, when the PA/doctor later came in and I told her my symptoms and how I had tried to self-treat with some old Rx meds I had on hand (on the recommendation of my mom, who is also a nurse), she actually commended me for doing that, re-upped my Rx, and told me to keep going. Although it was no fun to be sick right before the December holidays, this place made treating that sickness less stressful than the typical urgent care. I give this place 5 stars -- maybe even 6!

Terrible, terrible. God awful! I have been going to this locations since it opened. They have ALL…read moreof my information. Today the front people have no idea what to do. I gave my license, drivers license and credit card. They said since I had never been there I had to fill out the 17 page item on their IPad. My INFORMATION shows up on the IPAD. Nothing is different. I WALKED OUT since they STILL didn't know what to do!!! TERRIBLE TERRIBLE TERRIBLE!!!!! Don't go there. If they cant get the front desk straight then they will mess up everything else.

I went today to this place and let me tell you this I never take the time to write a review for a…read moreplace but this is the reason why I'm doing it! I don't recommend this place at all the "doctor " this woman was so rude and disrespectful pls don't go don't waist your time and money ! I was in pain she don't give nothing she say : I work too you will be fine you don't need it ! What !!!

I'm all the way up here from Texas working a shutdown and had to miss work cause I had flu like…read moresymptoms and it was awful throat hurts so bad can't even eat the nurse proceeded to tell me to go home and sleep it off and go get over the counter medicine after I told her I've been doing the at for the past 3 days horrible place front desk ladies were nice but the gross fat nurse are some sorry A$$$ nurses