Went to ER at 5:30 pm on a Monday. Parking at ER was full so I parked at the main open lot. Just a…read morelittle bit to walk to the ER door in pain so I took it slow. Immediate triage and into a private exam room pretty quickly. A real exam space, not sheets hanging between beds! Like clockwork on blood, scheduling image, getting blood drawn, results back, medical decision and seeing the doctor. Accurate diagnosis. Longest wait was getting into my room upstairs, however, the noise level in their exam area was the calmest, quietest I've ever experienced so I slept on their comfortable exam bed until I got my room at 3 am. Every person was professional, courteous, friendly, upbeat, and truly cared about my comfort and medical care. Very surprised and happy to get a huge single room to myself!! It's in the new wing. Really helped my recovery. Hardly heard any hallway noise or talking the whole stay! The helicopter even landed on the roof outside my window and I didn't even hear it! The bed was sooooo comfortable! No tossing and turning through the night also helped my recovery. No unnecessary, annoying visits for vitals or procedures. The nurses and staff were very considerate and met and anticipated all my needs. Comfort and quality of care were well attended to even though they were very busy. They never rushed my care. If I needed pain medication they made sure I got it. (Thank you!) At surgery time the only delay was waiting for the anesthesiologist. Everyone else was like a well oiled machine. However, the anesthesiologist was very knowledgeable, experienced, and thorough. I woke in recovery and was alert and functional. Food was good for being in the hospital. Menu and a la cart choices were provided so after the first day I got to pick exactly what I wanted to eat and drink. It always came up fresh with hot and cold appropriate temps. Remember to include any condiments ahead of time. It's not a restaurant. The kitchen staff were friendly, helpful, and eager to meet all my needs. The only area that could be attended to better was keeping my wall board up to date. It wasn't always done spontaneously by the staff, sometimes had to request as the information changed, and I think that is very important to avoid mistakes in medication, treatment updates, oral intake and restrictions, and who is treating me. The hospital was very full though, so I feel the nurses and staff did an awesome job!!

Worst thing about being here is the people. RUDE! Made me wear "baby dolls" even though I was…read moreleaving... coffee is awful and so is the food. Healthy? HAH!

Worst staff, I spent 5 hours with a sprain going muscle just for them to prescribe me Tylenol…read more Seems like all they care about is hiring pretty girls that spend too much time on the phone and flirting with th Doctors. Their ER is the worth ever, they keep calling people just to send them back out to the waiting room, I have never heard more rude/start ass Nurses talking to people. I wish Gordon Ramsay would place cams on their waiting room and monitor Nursers conduct, I am sure he would make a fortune. Anyways, just don't go there, save the pain and if you gonna die at least no nurse will make fun of you! PS. I saw 2 people literally "yank" their IVs out of the arms because of frustration and no, not in a room, but in the waiting room.

This place doesn't even deserve 1 star. Emergency room had 5 hour wait today. Since my sister had…read morechest pains they took her sooner. Extremely short staffed both doctors and nurses. Nurses said they were getting the doctor and no one showed up for hours. This happened over and over again. The nurse and doctor both said they knew she was getting chemo for cancer. She had never had cancer. They didn't read her chart explaining her condition for previous visits. This place is very scary and someone should shut them down.

Agree with Scott R. , used to see Dr.Kossoff around 10 years ago. Returned this year to make a much…read moreoverdue follow-up appointment. Was able to schedule one and had a great experience with the nurses/physician assistants and doctor (Dr.Francis) and was excited to schedule my endoscopy. However I needed to review my work schedule which is often changing to find a day which was suitable and would fit in Dr.Francis' operation schedule. I was assured I could call back and schedule the procedure. Little did I know that I would be at the mercy of the ONE procedure scheduler that the office uses, who is so busy dealing with the phone traffic that they cannot reliably answer the phone. When I asked if there was another way I could schedule the procedure, in person or by some kind of email or patient portal , I was left a very rude message saying that I was sending the scheduler to my voicemail when I was in the middle of various processes at work and had called more than 10 times during the week at different times to try to catch them to schedule the procedure. Not only this but the front desk also had the same track record for answering the phone, as in they never answer. Guess i was lucky to get my initial appointment over the phone in the first place. Will not be returning, heading to another Gastro that actually has adequately and functioning staff. I would not give this office your patronage, they are comfortable knowing they are a much lauded office so they don't take care of patients.

I have seen Dr. Kossoff for several years and is an awesome doctor with a great reputation in the…read morecommunity. I gave only 3 stars due to the lack of communication with his office and office staff. You call and never get anyone to answer. After an office visit, by appointment, they were to contact another doctor to get the OK for my spouse's colonoscopy. They stated they would contact the other doctor and it would only take about 5 days. A week later called back to other doctor and they said they never received anything from Gastro Health. Gastro Health did not follow up. I called back a several months later, finally getting someone to answer my call, and they miraculously received the form from my doctor THAT day while my spouse was on the phone with Gastro Health.. And they still have to submit form to get clearance. Expecting a call back from Gastro health, which never happened. Called back and left messages. The first time the office ever called me back from original appointment in October is in January. 3 MONTHS. It was a MESSAGE to schedule the colonoscopy. Tried to call but NO ANSWER, still don't have an appointment. I had a colonoscopy, 3 years ago and was to have another in 2 years. They told me they would call to set up an appointment. NO CALL. Can't get a hold of anyone. This is after I was told I had to get an appendectomy after my colonoscopy 3 years ago. Office staff needs to get straightened out and be held accountable.

The female Minister is a big discrace to the cloth. She doesn't wear the proper black outfit that…read moremost Ministers do. She is a beautiful big woman,but dresses like she going to a Night Club !!! She very rude and show proper concerns for your Health Health. *** On my mind she should be fired ASAP. With no pension !!! ................................................. This Hospital owners and upper Management get paid too much money$$ while the Staff , Nurses,Tech's do all the work, this Hospital is short Staffed for as big of a complex it is.They charge you too much money. They need to hire more Staff in All Departments. Especially the ER. You can not even use there cafeteria anymore. By the time the nurse gets permission to give your Meds that must take on time you can have a seizure or a panic attack or allergic reaction Even a stroke or a heart attack because they are so short-staffed. Recommendation don't go to this hospital go to another city where you get proper care !!!

Avoid coming to this hospital, 3 hours in the emergency room in an empty weiting area. No body…read morecares and looks like no body knows anything.. if you ask a question they do not have an answer. Those 5 stars are probably from the employees.

I have had great experience for my appointments, attentive, pro-active doctors, pleasant reception,…read morequick response for my prescriptions. I love my new health care plan!!!

There was a mix-up with my prescription, and Carla, the receptionist, took the time to help me and…read moregot the situation resolved very quickly. I was quite impressed and grateful.

It has taken a really long time to find a good primary care physician in Frederick and I have to…read moresay doctor Usha is wonderful. She actually takes the time to learn about you, your health goals and your concerns. She doesn't rush through her appointments and she combines natural remedies with effective prescriptions and follows up with you. I visited her for my regular check up and to see if I could better manage my asthma and I have to say I am already so please with the outcomes. If you're looking for a great primary care physician I highly recommend her practice. Her nurses are excellent, and her bedside manner can't be beat :)

Incompetent arrogant quack who also never wore a mask during Covid! She made multiple misdiagnoses…read moreand prescribed lots of outdated and unnecessary drugs. Staff are also clueless and rude if patient questions anything.

I went in for a simple procedure, liposuction in my lower back, and the next day was rushed to the…read morehospital with a punctured lung! Dr. Kress denied it was any of his wrong doing. I ended up laying in a hospital bed for 3 days tethered to a machine while my lung healed. Unbelievable!

From the owner: Cosmetic plastic surgery by a board certified plastic surgeon with 30 years of experience. Practice…read moreincludes augmentation mammoplasty, reduction and lift breast surgery along with facial, liposuction, mommy makeover and non-invasive procedures such as fillers, botox and fat transfer. The practice has a medical esthetician for chemical peels, microdermabrasion, hair removal and other laser treatments.

Showed up at opening (8am) , wasn't seen until 9 and has only been seen by a nurse. 9 month old…read morebaby was tested for the flu. After not getting any real information, we went to a different urgent care and was diagnosed with a double ear infection. Said they could've spotted it easily if they looked.

I had the flu. When I arrived, I had to fill out a really long questionnaire on my phone and upload…read moremy ID and insurance cards which just stinks when you feel lousy. The reception staff didn't do much at all. The 2 TVs were blaring two different shows AND the staff were scrolling through reels on their phones. Too much chaos and noise in a lobby when you feel lousy. The Physician's Assistant was really really nice and professional. I would give her 5 stars for her knowledge and excellent care. However, her nurse had some really long nails that just kind of grossed me out when she was taking my vitals and giving me an inhaler. Nails inevitably have some nasty bacteria living under them unless you scrub them every wash with a brush and long colorful nails have no business in an urgent care setting. She didn't wear gloves, nor a mask and she never washed her hands or applied sanitizer in front of me. She asked me if I got the Covid shot and when I said no, she gave me a comment under her breath that the vaccines didn't work anyway. My husband ironically had the exact same things to say about her when he went in the day prior for the flu. I don't think politics, unscientific based beliefs, not poor hygiene have any business interfering in the service an urgent care provides to sick patients. I think a waiting room should make sick patients feel calmer and not overstimulated by auditory noise coming from multiple TVS and staff phones. This location is a mile from my house and brand new but based on my very first experience, I didn't get the impression anyone but the PA was very concerned about providing excellent patient-centered care. I don't think I would return unless I was very sick and desperate.

UDr.Hasseeb was the urologist on-call when I was admitted to Frederick Memorial Hospital in kidney…read morefailure. He took care of me during five emergency hospital admissions, and in the months since. My previous urologist is located in Columbia, MD, but had no admitting privileges in Frederick, so I have been grateful I have been cared for in the same empathetic manner as I experienced previously. Dr. Hasseeb has been patient with my husband, who, for many months, was my advocate with the various providers who took care of me while I was hospitalized. Now that I'm home, I am unable to leave it because of mobility problems. PLUS, UTIs and kidney problems do a number on memory and, with me, disposition. Since time has passed and I have become more my oldvself, he has seen me via video conference call and has been proactive in helping me deal with recurrent and antibiotic-resistant infections. He has been caring, concerned and uniformly helpful. I would highly recommend seeking his or his associate's services. Additionally, my dealings with his office staff have always been helpful; they remember me, take excellent msgs, and make sure my messages have been delivered in a timely manner. I have enjoyed meeting and continuing to interact with this empathetic provider.

I went to the er for throwing up for many hours. Luckily there was a ct scan that caught a t1a…read moretumor on my left kidney. I followed up a week or so later with this office and got a mri. Was told I won't be able to get one for a month or so. Got one in a week so forced an appointment in two weeks. I was informed very quickly I have renal small mass cancer , like wtf and if I have any questions. Then diagnosed my for a full nephrectomy without even seeing the surgeon. Best yet scheduled me for a surgery without me even meeting the surgeon. Completely messed me up mentally for a hard situation in the first place. And no prior instruction to pre surgery safety. Luckily I'm going to a more compassionate , doctor that actual Explains to me what's going on

I was feeling bad and couldn't get rid of a bad cough after about three weeks of pain I visited…read morethis urgent care and was treated with professional and kind care and was feeling better in a week.

Not impressed with this location. Presented with URI like symptoms. Tested negative for covid, flu,…read morestrep. Diagnosed with mild URI. Presented roughly one week later to receive flu shot after improvement in symptoms and was denied because they considered me to have moderate to severe URI. Address, phone number, email on file were incorrect.