Caitlyn Morrell is AMAZING! This woman goes above and beyond!! She is SO intelligent, very detailed with her assessments, has great critical thinking skills and ensures that when you leave her office, you know you are in good hands!! She specializes in weight loss, as well as internal medicine. She has two different office locations, Hagerstown, MD and Hancock, MD. The ladies in the office-checking patients in, collecting co-payments, etc., are super nice and are willing to help with any issues, including insurance issues! Sarah has been a constant Godsend to me! Answering my questions via email or phone. She was able to deal with my insurance over their complete lack of compassion for their patients (CAREMARK is HORRIBLE! It's ONLY about their bottom line and NEVER about the patient's needs!! And let's not forget that they completely ignore an MD's orders on the prescription-forcing the Doctor to change dosages, pill amounts, or FORCING them take a patient completely of their pain meds that they have been on for 20+ years, because they won't pay for it, and if wanting to pay cash for it, CAREMARK will not allow CVS to fill-so you can't find the pills at ANY pharmacy, because if you try to fill it at another pharmacy, they won't fill it because you do not normally fully your scripts there. CAREMARK/CVS are SO scared, because of the 2016 GUIDELINES. (Even though they revised the 2016 guidelines in February of 2024, ensuring chronic pain patients did not get treated this way...by doctors OR insurance companies! These pharmacists, who do not know the patient OR all their issues, make a decision based off of a policy, not off of what the patient NEEDS or REQUIRES to stay upright! CAREMARK basically replaces your MD, who went to school for decades.) Back to MORRELL Advanced Practice! These women are ALL amazing, in BOTH offices!! Writing this is a double-edged sword, because this will help her grow her practices, making it more difficult to see Caitlyn Morrell. Thank GOD for the other practitioners in the office, like Allison! My husband loves her, too! He sees both women. It takes a lot to impress my husband, as he hates seeing doctors. But, these women put you at complete ease!! Especially if you do not like going to the doctors. read more

This place while they talk the talk and seem to know what they are talking about. Has become a disappointment. My friend has been going there for a bit. They have known for weeks that she was having surgery and have yet to send over to the surgeon her release papers. Her surgery is scheduled for Monday, June 8th. The offices have been closed since Thursday. She went to see them on Wednesday and was promised after several weeks of "yes, we are sending it over" to "yes we will send it today, Wednesday, June 3rd. Well, we called the surgeon today to verify that they got the release forms and nothing. Not only has this caused undue angst to my friend, but the surgery will also have to be postponed and just imagine the surgeon and his staff - the cost of their valuable time. I am planning on suing them. No excuse. This behavior is unacceptable. read more

Truly exceptional! The staff's thoroughness and compassionate bedside manner set them apart. From check-in to the visit and check-out, it's evident they genuinely care about your well-being. They offer a variety of services, including sick visits, physicals, weight management, mental health support, and more. I even bring my teen here, and she loves it just as much as I do. The facility is impeccably clean, with a warm and inviting ambiance. I personally see Christine Kent , but all providers offer great bedside manner and thoroughness. read more

Yes I'd highly recommend this place wonderful staff and no waiting. Everybody was nice a big help with things I was looking for.

Allison is okay but doesn't give you her full attention or knows medical codes. And watch out for incompetent Dawn in billing otherwise you'll be billed when insurance willing to pay but we're given incorrect codes 3 times. Then Dawn says pay out of pocket! totally dishonest and incompetent. Beware. Never going back and please reconsider this office. I was in there and a very unhappy patient regarding the billing. This patient wanted a full billing report while Ruth was giving excuses left and right. read more

Went here back in December prior to vacation after catching some viral bug. The IV bag really helped! Staff was amazing and welcoming.