Arrived as soon as open. Two employees at front desk didn't have time to check me in. Just sat…read morethere chatting to each other. I waited for 15 minutes to be checked in and left. Very poor customer service!

Very nice people and doctors, just all around a very nice experience, considering it was a bad day…read more But really did not have to wait long at all.

I am very pleased with Valley Health Family Medicine. I love the doctor I see, Amber Sullivan. She…read moreexplains everything to you and makes sure uou understand whats going on. she has a great bedside manner and I couldn't ask for any better treatment than what I receive there. Her nurse Pura is amazing too. They have helped me through so much. And I can't forget about the front desk...they are awesome as well. Very pleased in every way.

My pharmacy sent a refill request on 3/12/19. As of 3/18/19 they did not have a response. I called…read morethe office on 3/18 and 3/19 and left messages with no response although the voicemail promises a response within 24 hours. Today I sent in a refill request through MyChart as I sit in an urgent care waiting room where I am paying a $40 copay to get 3 pills to get me through my work trip this week as I am having side effects of not taking it for 3 days now. This is the second time within the past year I have encountered a non-response or over 1 week delay in refilling my medication (I only take 1). Due to the delay in care, the non-response, and poor communication- I am changing PCPs after 5 years with them as there has been a trending decline in their care.

Amazing care! Front office staff, pre screening was wonderful, very communicative. My colonoscopy…read morewas scheduled for afternoon but moved to morning due to cancellation. A blessing.. snow emergency the day of my appointment but they make every effort to be open since patients going through the prep. Everyone was great during my procedure, can't say enough about Dr Kamal, wonderful bedside manner, made me feel very comfortable and she was very professional. The doctors I had used before at this practice were all gone and I was a bit nervous but it was all nice.

Very friendly staff. They really seemed to like what they do, and the people they work with. They…read moremake a great team. You don't see that often. They made absolutely sure I was comfortable and knew what was going on. I can't say stop on in and get yourself a colonoscopy, but if you doctor says you should get one, this is the place. Tell Dr Rosenberg I sent you.

It was a horrible experience from unprofessional staff to a doctor who talked down to me. It took 2…read morehours to see the doctor. My elder mother and I were waiting in the room for a very long time before I finally went to the front desk to ask if we are going to be seen and if I can get copies of her medical records. I was told that we cannot get our medical records until a doctor signs off on it. They could not tell me if the doctor will sign off on the records or not. I was told I can not get money back for the cost of appointment even if I am not seen. When the office manager came out, she started telling me how they are short staffed, and someone had a baby and COVID. I do not understand why she was telling me personal life stories of her staff. Long story short, the doctor finally came out just to literally turn around and walked away from me to go to see another person! When the doctor finally became available 2 hours later, he started talking down to me like I am 5 years old. He asked me to look him into his eyes when he talks to me!!!! What was that??? I have no idea. I was never so disrespected in my entire life. Never mind I had a surgery on my eyes 3 days earlier and I was wearing special medical glasses and if that doctor went to a medical school, he should have recognized it. Regardless, no one ever talked to me this way. In any case that was rude and unprofessional. The doctor spent ridiculous amount of time talking down to me and telling me long stories about his other patients. The doctor also told me that he did not like how I was not properly translating what he was saying to my mother. That was a ridiculous statement. How does he know what I was saying? Also, she speaks English, and she understood what he was saying without me translating. Again, even my mother felt insulted. That was unprofessional. The entire experience was ridiculous. I was talked down to, disrespected, yelled at and I had to wait 2 hours for an appointment which was useless. I will never be back.

I have been a patient of Marcia's for 15 years!! It all started with sclerotherapy and has grown…read morefrom there. She is a master artist with the needle!! Her bed side manner is like a visit with an old friend. No matter the service, Marcia will give feedback on what she thinks is best for you as an individual and your specific concern. Marcia is a shining asset at the CVL Frederick office!! Make an appointment with her today. :)