Went to this urgent care because I was sick. Brycen Winters, who took my vitals and did some tests…read morefelt like he was entitled to try to follow me on social media after I left the office. I did not give him any sort of inclination that I was interested in him. I have a boyfriend of 5+ years, and he apparently has a girlfriend of his own. Turns out professional boundaries or patient privacy doesn't apply to him. Dr. Kara was very nice as well as Nurse Drema. But Brycen ruined that experience for me and I'm not coming back. I am actively pursing a complaint with the Maryland Board of Nursing for a violation of my HIPPA rights.

Discharged me from the Apple gate recovery substance abuse program because the NP Bolalin got no…read moreverification from a pharmacist tech that I was prescribed a narcotic that would put me in to withdrawals so that was a lie on south Berkeley pharmacy employees and NP at another location and I called his other job that dont know he is working part-time in WV telmed and in person.He is lieing to his job about seeing 140 patients daily so I've got the investigation rep at the board of medicine we are going to see about his license to practice in WV and md with our his full time knowing. NP : Derek Amparo Bolalin NPI # 1326735002 Employer: Apple Gate Recovery: W.Va. U.N.I Medical Care inc.: MD NPI # 1790962371

The Dr's and nurses are fantastic. I've had a few issues with their administration team- with the…read morereferrals not being transferred in a timely manner and having to cancel appointments. Note to others who are reliant on referrals- call to check that the referral is there before you go!

For the Emergency Department severe nosebleed and a dr snuck up on me and slammed a rhino rocket up…read moremy nose so hard she slammed my head backwards. I said no rocket. Got home then couldn't see out of right eye face swollen nose swollen and couldn't breat through my nose so I returned and the nurse told me to leave as no doctor was going to see me and she got in my face. No one touches me without my self defense so I stood my ground being the only person in the ER. Saw a Dr who said that he didn't give a damn if I sat there and bled to death. Another time I was as held down by a nurse and given 10 mg of ketamine and I was screaming no, hallucinating and screaming couldn't move my legs trouble breathing ripping stitches for procedures to fight her off to no avail. My roommate who is former Army stepped outside of the curtain 2 feet and said I wasn't breathing well and needed help and this female dr shoved him from behind into the room I witnessed her stick out her left leg grab him by his puffer coat with her right hand huge shove with her left hand on his shoulder from behind him and spin him hard slamming and bouncing his head against and off the wall then he fell over a chair and his hands and knees were on the floor. this man was 76 now 79 years old and he had her arrested. I testified to the truth but the judge said " I'm not going to say she didn't do it, I'm not going to say she didn't do it. I'm saying that the severity ( of the assault) is not enough to justify her losing her house her car and her job because she needs her job to pay for her house and her car" and she went free, back to working at Meritus ER. I was taken to Meritus ER by ambulance in 10/24 and being discharged refusing narcotics couldn't walk due to spinal stenosis paralyzed me from the waist down with nerve damage crying with nerve pain and this man charged into my area screaming loud "shift change now I'm in charge", (4 am was not shift change) pointing his finger inches from my face and the man with me sitting there I screamed for him to get out but he kept it up. He said for me to get the hell out of his hospital right now or he would put me in a nursing facility, I screamed back that he had no medical power of attorney over me, never said who he was so I thought he was a mental patient on the loose , I screamed so loud at him to get out that finally he left. I left the hospital quickly being dragged down the hall by my male friend to the car in fear for my life. I reported him to EMTALA but again he was back working at Meritus so I was told. Sinai operated for this with a lamenectomy and a CSF leak which is brain leak tie off at L4-5. I had a civil rights violation stemming from terrifying visit with the male at Meritus Pain Management and the state police said thats grounds for arrest but the judges just let these Meritus doctors go so why bother? I could go on and on about the abuse I suffered at the hands of Meritus doctors BUT 1/26 I am eligible for new insurance coverage that allows me to go to big city hospitals so never again will I go to the Meritus Medical Center ED in Hagerstown MD. I would like to end this by saying that in 09/24 my heart rate went up to 175 due to nutritional malabsorption, another Meritus dr who made a huge mistake in the department of gastroenterology. Meritus cardiologists diagnosed me with atrial fibrillation and said get a heart ablation. I went to Baltimore and there is not one EKG OR ECG in this state of Maryland proving I ever has the diagnosis and if I had the ablation I would have died and this was told to me by a Baltimore cardiologist/electrophysiologist who took the time to track down all this information and called me on a Sunday morning with his grave concerns in a panic. He is qualified to perform heart ablations and remains to be the only doctor that I will see again for my heart, never Meritus again for any cardiologist. Meritus did build a baseball stadium and parking garage but how does this enhance the horrible conditions in the hospital for patients like me as I'm not the only one, far far from it. These doctors with a specialty practice just keep doing wrong then the letters come kicking me out of their practices. I certainly wouldn't return to an abusive doctor but that letter makes them look good, or should I say stupid even when some violated my HIPPA laws!Many people have talked to me about worse treatment & no lawyers taking their cases and I'm one. As soon as we say Meritus to a lawyer they're too busy. I have called many lawyers including in DC and Baltimore to be told no quickly. Meritus is no longer number one in Maryland and an employee said to me that they deserve to be number one and cannot find out who number one is but they will! I'm sure it may be a hospital who is giving care to patients and not building baseball stadiums don't you think? John's Hopkins rating 100 %. Google Meritus! K'NAAN MARSDEN

Arrived as soon as open. Two employees at front desk didn't have time to check me in. Just sat…read morethere chatting to each other. I waited for 15 minutes to be checked in and left. Very poor customer service!

Very nice people and doctors, just all around a very nice experience, considering it was a bad day…read more But really did not have to wait long at all.

This place while they talk the talk and seem to know what they are talking about. Has become a…read moredisappointment. My friend has been going there for a bit. They have known for weeks that she was having surgery and have yet to send over to the surgeon her release papers. Her surgery is scheduled for Monday, June 8th. The offices have been closed since Thursday. She went to see them on Wednesday and was promised after several weeks of "yes, we are sending it over" to "yes we will send it today, Wednesday, June 3rd. Well, we called the surgeon today to verify that they got the release forms and nothing. Not only has this caused undue angst to my friend, but the surgery will also have to be postponed and just imagine the surgeon and his staff - the cost of their valuable time. I am planning on suing them. No excuse. This behavior is unacceptable.

Truly exceptional! The staff's thoroughness and compassionate bedside manner set them apart. From…read morecheck-in to the visit and check-out, it's evident they genuinely care about your well-being. They offer a variety of services, including sick visits, physicals, weight management, mental health support, and more. I even bring my teen here, and she loves it just as much as I do. The facility is impeccably clean, with a warm and inviting ambiance. I personally see Christine Kent , but all providers offer great bedside manner and thoroughness.

The 2 star average review is generous. Had an appointment 2 hours ago. Brought me back after an…read morehour. No been sitting in the room for an hour and nothing. Don't go here. Go to Meritus urgent care.

They don't do school physicals, walked in to do my son's physical.And the doctor said he would not…read moredo it. My son did not need shots just the physical. Their website says they do school physicals

I have been going to the providers at this practice for 5 years. I was just informed that they…read morewould have to discharge me due to missing 3 appointments within a year period despite me cancelling 2 of those appointments well within the required 24 hours. I spent 2 weeks being transferred to various people at that office before finally being told that despite me following their cancellation policy to a T the discharge still stands. This is utterly ridiculous. The provider I was seeing, Christine Feathers is a terrible excuse for an NP. Not only does she not listen to anything I say as a patient, she flat out refused to refer me to an endocrinologist despite me requesting a referral, citing she felt like she could manage my diabetes in house, only to refuse to prescribe anything other than Metformin despite me having significant side effects for 2 months while taking it.

I loved this place when Lorri Rice was there, but it's really gone downhill. The front desk staff…read moreis lukewarm. I never know if I'm going to be treated kindly or as if I'm a nuisance and it depends on the moods of whoever is up there and not on my behavior. The last few times, I saw Lauren. The first time she was going to send me out without an antibiotic and Dr. Money consulted and said I absolutely needed the antibiotic. The second time, I didn't feel heard at all. The third time I went in with a serious concern and was sent for labs. I had to call to follow up and spoke with a nurse who gave me the lab results, but it was only letters and numbers. I had NO idea what any of it meant. I asked her what I was supposed to do and she said Lauren said to take an iron pill and call a gynecologist. When I asked for a recommendation, I was given the one place I told them I could not go due to a sad experience there. I cried so much, but knew I might have luck with the specialist. I ended up in the ER when I called the gynecologist's office, explained my symptoms, and was told by them to get to the ER immediately. The doctor on call from that practice got personally involved when he found out how I was treated and was a miracle worker as I am now doing so well. I could have avoided all of this and many of the doctors and nurses who work in the gynecologist's office were shocked to hear how I was treated. I've heard very good things about Christine and Dr. Money, but again... I'm not really experienced with them. I am scared to go back there as I'm worried they are going to put me with Lauren again and that something will be missed.

Reception, Check-in & Check-out were exceptional. The physician, Shannon Dummer was unable to meet…read moreto go at a pace that I was comfortable with. This experience left me feeling rushed, uncomfortable and un-heard.

I used this Drs office for the majority of my time in Hagerstown. And I can honestly say I was…read moreimpressed with their care, their timeliness and willing to work with you. They gave emergency appointments late in the day, granted you may not see the doctor you normally see. But you'll get seen the same day, without the extra expense and stress of going to an urgent care center. I used Doctor Budi who was an excellent doctor to work with. She was kind and courteous whilst showing genuine concern for my health. She did always have cold hands, but with cold hands comes a warm heart. I may have been one of her few male patients, for I hear that she mostly works with children. I'm a child at heart so I was happy.