I had my blood drawn by Veneese ( i hope i didn't butcher her name). It was the best blood drawing…read moreexperience i have ever had. I am a tough patient where i usually need to get stuck 3-4 times before they can get some blood and end up using my hand which is the most painful, but Veneese was able to get a vein in the first try and i barely even felt the needle. I have been getting blood drawn over decades and this was the best phlebotomist ever ! I hope i get her next time i need blood drawn.

Reception was brusque, snapping orders and pointing…read more No offer of help, "Check in over there!" pointing at people. Voice tone was poor, barking orders. Accused us of being racist when they thought we weren't listening. Complained loudly about clients (our) attitude. Problems with check-in system. Who's paying who?

I went in for routine bloodwork. The woman called my name and took me back without a word. She then…read moreproceeded to tell me that I have a $300+ balance on my account. I told her that I'm disputing the amount because Quest didn't alert me to the fact that the claim was denied by insurance until a year after service. In addition, it turns out Quest has been billing insurance that isn't what they have for me on record. She huffed and said in a nasty tone, "what do you mean you're disputing it?" and I told her AGAIN how the error is because of Quest not billing correctly and that I've been in contact with billing. She wouldn't budge so I made it clear that I would pay the co-pay due that day. Her attitude got even worse after that conversation. Another woman came in to draw the blood and she was actually moderately pleasant. When she finished, she told me I needed to give a urine sample and told me where the restroom was. I turned right when I should have turned left, and the first woman literally yelled at me, "wrong way!" What is wrong with these people? Quest needs to take a look at their lack of customer service.

they waste your time; Sat for more than 20 minutes, can hear staff in the back and not one person…read morecame to the waiting go area to help those who are checked in.... this is with an appointment scheduled.

Visited 11/13/25…read more This place has made a complete turnaround from my last visit six months ago. From the receptionist to the phlebotomist, wow, everyone was extremely nice and did an excellent job. Keep up the good work ladies!!

I walked in without an appointment and was seen right away. The phlebotomists here are very…read moreskilled--quick, gentle, and professional. The facility is clean and well-organized, and the whole process was seamless from start to finish. They make something that could be stressful feel easy and efficient. Highly recommend!

Looong waits despite the guarantee of 'in and out in 15 mins' -and- 'clients seen within 5mins'…read more Staff not friendly.

From the owner: Choose Fastest Labs of Frederick for Clean, Fast, Testing for: Drugs, Alcohol and DNA! We will…read morework directly with individuals; no doctor's order required.

I can't speak highly enough of Dr. Sivisailam! She is so kind, took her time, and really listened…read moreand considered my health in the context of my lifestyle and what brings me joy. I am so glad she is my doctor.

Ms. Lindsay Gonzalez, a PA at Capital Digestive, is incredible. So thorough and kind. Really lucky…read moreto have met her. She addressed all questions and concerns about my upcoming colonoscopy. She is beyond wonderful!!!!!

Not impressed with this location. Presented with URI like symptoms. Tested negative for covid, flu,…read morestrep. Diagnosed with mild URI. Presented roughly one week later to receive flu shot after improvement in symptoms and was denied because they considered me to have moderate to severe URI. Address, phone number, email on file were incorrect.

I could definitely see why this has a two star rating. I made an appointment for 5 PM. I got there…read more10 minutes early. I got called back to an initial room at 5:10 PM. The lady told me that she was just screaming me and it's gonna be a long time before I get back to one of the rooms cause it's very crowded. I told her that I had a 5 PM appointment and she said that really doesn't mean much since we're very busy. I asked her if they actually make room for those who have appointments for those who do not and she said we don't do it that way. She couldn't tell me how long the way it is apparently they don't even care when someone gets done to check when their appointment was to see how long it was so at least they could tell people. It's apparent that they overbooked and not really prioritize. Anybody that does an actual online appointment. She was very matter fact, and really not caring at all. Avoid this place. Go somewhere else probably anywhere else you can go that people will actually care more than these people. I would like to give the zero stars, but this app won't allow me to. I'm sure they'll come back with some kind of response but believe me not a good place to go.

The staff were wonderful. They quoted me how much I could expect to pay through my insurance, and…read morethen recommended I shop around in the plaza through other similar services to get the best rate. They were actively interested in helping me get the best services for my money. I'd agree that they seem a bit understaffed, but what staff they have are both professional and interested in your wellbeing, not just physically, but financially. In terms of the actual work done, it was quick and efficient. Professional healthcare providers through and through.

The staff at Quest is pretty good. They are not overly friendly, but they get the job done. I…read morenever have to wait more than 5 minutes. The location is a little scary. The other businesses near Quest are closed. I wouldn't go here after dark.