I had my blood drawn by Veneese ( i hope i didn't butcher her name). It was the best blood drawing…read moreexperience i have ever had. I am a tough patient where i usually need to get stuck 3-4 times before they can get some blood and end up using my hand which is the most painful, but Veneese was able to get a vein in the first try and i barely even felt the needle. I have been getting blood drawn over decades and this was the best phlebotomist ever ! I hope i get her next time i need blood drawn.

Reception was brusque, snapping orders and pointing…read more No offer of help, "Check in over there!" pointing at people. Voice tone was poor, barking orders. Accused us of being racist when they thought we weren't listening. Complained loudly about clients (our) attitude. Problems with check-in system. Who's paying who?

Community Radiology does a fine job in scheduling and completing the radiology orders but I sure…read moremiss the FMH radiology department's rapid review and communicating of results to patients. I was used to getting blood test results and sometimes CT/MRI results within 24 hours. Not any more with CR, and when patients are anxious, the long wait of days can be very hard, especially with serious conditions like cancer. Community should hire more radiologists to complete their reviews in a more timely manner.

If I could give 0 stars, I would. The procedure itself was fine. The billing department, even when…read moreTHEY ARE 100% WRONG is like dealing with the mafia. I showed up on the day of the service with a printout from my insurance company showing how much it should cost. I also had a person name I spoke with and a reference number from my insurance company. I made it very, very, very, very clear when I checked in that I would pay no more for this service than what was represented to me by my insurance company. The Community rep stepped away from the counter and disappeared for over 15 minutes and came back saying "all is fine" your portion of the bill will be the $29. Fast forward about a week after...and...SHOCKER...I get a bill for $234. It has been nearly 60 days, 6 phone calls to Community Radiology, one call to my insurance company. My insurance company calling, faxing and mailing the Explanation of Benefits to Community Radiology and me emailing it 9 times to Community Radiology and it is finally resolved. I found the reps on the phone to be out of this country, poorly trained and incredibly dumb. Again, the procedure was fine, the post billing service was beyond poor.

The center itself and their technicians are great. I was able to make an appointment quickly. The…read morecenter is clean and well kept. The staff was professional and kind. However, it has been over 122 hours since my MRI and the physician's report has not been completed or sent to my referring doctor. The website claims 24 hours. The front desk said it "usually is done in 24-48" hours. But here I am over 5 days later without any answers. After having my insurance company come and threaten action on their part, I was finally told that my scan would be read in the next hour. So I'm not sure if I recommend them or not. I say go at your own risk of not getting results in a timely manner

I had a good experience here for an MRI. Receptionist was very friendly and informative from the…read morephone call to set up the appointment to checking in for the procedure. Tim was awesome and explained what he would be doing and how the procedure worked. He was also very very caring and asked why I was there as far as what was going on with my body and bid me a get better and hope everything works out as I left! As scared as I was this being my first MRI the staff there made me feel very at home and comfortable which made this go like a breeze!!! Thank FR you all are the best in my book!!!

I went in for routine bloodwork. The woman called my name and took me back without a word. She then…read moreproceeded to tell me that I have a $300+ balance on my account. I told her that I'm disputing the amount because Quest didn't alert me to the fact that the claim was denied by insurance until a year after service. In addition, it turns out Quest has been billing insurance that isn't what they have for me on record. She huffed and said in a nasty tone, "what do you mean you're disputing it?" and I told her AGAIN how the error is because of Quest not billing correctly and that I've been in contact with billing. She wouldn't budge so I made it clear that I would pay the co-pay due that day. Her attitude got even worse after that conversation. Another woman came in to draw the blood and she was actually moderately pleasant. When she finished, she told me I needed to give a urine sample and told me where the restroom was. I turned right when I should have turned left, and the first woman literally yelled at me, "wrong way!" What is wrong with these people? Quest needs to take a look at their lack of customer service.

they waste your time; Sat for more than 20 minutes, can hear staff in the back and not one person…read morecame to the waiting go area to help those who are checked in.... this is with an appointment scheduled.

Looong waits despite the guarantee of 'in and out in 15 mins' -and- 'clients seen within 5mins'…read more Staff not friendly.

From the owner: Choose Fastest Labs of Frederick for Clean, Fast, Testing for: Drugs, Alcohol and DNA! We will…read morework directly with individuals; no doctor's order required.

I was very impressed with this LabCorp. I did not have an appointment but they got me in within…read moreabout 10 minutes. The receptionist was very sweet and I especially was blessed by having Lashawn draw my blood. I am very squeamish, but she was so gentle. I didn't even feel it. I highly recommend this place if you need

The gentleman behind the desk could not explain to me why I could not get the three tests on my…read moredoctor's electronic order. He cancelled one of them in order to do the other two (it made no sense to me) and then I had a lot of trouble with them receiving the fax from my doctor's office for the one cancelled. We ended up bothering my doctor's office three times over two days and the test was never completed. Further, the one test that was done was delayed by 10 business days due to the cyclospora outbreak, which is understandable - but Labcorps never informed me of the delay or the reason. I had to call them. When I wrote to complain, the supervisor of this Labcorps office called me but she was more interested in defending Labcorps rather than in helping me or seeing from my point of view. She did apologize for some of this. I was sick and needed the tests for treatment. This caused my illness to go on weeks longer than need be. I will not be returning to this Labcorps.

"Doctors and Staff in this practice are very professional, helpful and pleasant…read more I've been a patient here since 2009 and upto the present. So satisfied and happy with the care I get from this facility. Thanks for taking good care of us, your patients."

Neurology has been closed for two years according to the receptionist, yet the website is still up…read moreand accepting applications for appointments. Received a voicemail telling me they cancelled my appointments and were no longer accepting new patients. Gave the office a call and was told they were no longer accepting new patients and hung up on. Maybe the whole place should close if they are going to be rude and unprofessional or at least drop the neurology out of their name if they don't do that work anymore. Maybe also take the website down where you can schedule appointments for neurology! Maybe hire some staff that aren't rude. There are better sleep and neurology clinics in Frederick where you will be treated with respect.

Not impressed with this location. Presented with URI like symptoms. Tested negative for covid, flu,…read morestrep. Diagnosed with mild URI. Presented roughly one week later to receive flu shot after improvement in symptoms and was denied because they considered me to have moderate to severe URI. Address, phone number, email on file were incorrect.

I could definitely see why this has a two star rating. I made an appointment for 5 PM. I got there…read more10 minutes early. I got called back to an initial room at 5:10 PM. The lady told me that she was just screaming me and it's gonna be a long time before I get back to one of the rooms cause it's very crowded. I told her that I had a 5 PM appointment and she said that really doesn't mean much since we're very busy. I asked her if they actually make room for those who have appointments for those who do not and she said we don't do it that way. She couldn't tell me how long the way it is apparently they don't even care when someone gets done to check when their appointment was to see how long it was so at least they could tell people. It's apparent that they overbooked and not really prioritize. Anybody that does an actual online appointment. She was very matter fact, and really not caring at all. Avoid this place. Go somewhere else probably anywhere else you can go that people will actually care more than these people. I would like to give the zero stars, but this app won't allow me to. I'm sure they'll come back with some kind of response but believe me not a good place to go.

Frederick office too busy- it took 2 months to get an appointment. 16 weeks after my appointment…read morethe office still hasn't scheduled for a colonoscopy as ordered. I have dealt with self diagnosed IBS-C for most of my life. I made an appointment with a GI doctor per my primary's recommendation for colonoscopy. It took awhile to get an appointment with Capital Digestive in Frederick. I called in June and got an appointment with an NP on August 30- not surprising given that I'm a new patient. I really liked NP Nicole Mitchell. She ordered me for a colonoscopy and interviewed me about my chronic "stomach issues". Nicole informed me that there are great medications to manage my issues. I was a little reluctant but agreed to try....WOW. The medicine that has changed my life living with irritable bowels! I was told someone will call me to schedule my colonscopy as I was leaving the office. Today is December 4th and I'm still not scheduled for a colonoscopy. I called the office in early October to inquire about colonoscopy and was told "it takes a while to schedule but don't worry someone will call you". I called again in early November and got the same response that it takes a while but someone will call soon. I asked what time frame is "soon" since it'd already been 10 weeks and I hadn't heard anything. She said it does take a long time. I apologized for bothering and asked how long I should wait before calling back, 4 months, 6 months, a year? She said I should hear something before December. I called the office a week ago without response. This time I left messages for the medical assistants of Nicole Mitchell and Dr. Strongin asking for help getting colonoscopy scheduled.....still nothing. It's been 6 months since my primary recommended a colonoscopy, and 16 weeks since it was ordered by Capital Digestive but I'm still not scheduled for colonoscopy. I really like Nicole Mitchell but their office of obviously too busy to take on any more patients because they can't manage what they have.

Dr Strongin is great. She treats myself and daughter. I have very good doctors and I was referred…read moreto her. I understand why.

Visited 11/13/25…read more This place has made a complete turnaround from my last visit six months ago. From the receptionist to the phlebotomist, wow, everyone was extremely nice and did an excellent job. Keep up the good work ladies!!

I walked in without an appointment and was seen right away. The phlebotomists here are very…read moreskilled--quick, gentle, and professional. The facility is clean and well-organized, and the whole process was seamless from start to finish. They make something that could be stressful feel easy and efficient. Highly recommend!