Visited 11/13/25…read more This place has made a complete turnaround from my last visit six months ago. From the receptionist to the phlebotomist, wow, everyone was extremely nice and did an excellent job. Keep up the good work ladies!!

I walked in without an appointment and was seen right away. The phlebotomists here are very…read moreskilled--quick, gentle, and professional. The facility is clean and well-organized, and the whole process was seamless from start to finish. They make something that could be stressful feel easy and efficient. Highly recommend!

I went in for routine bloodwork. The woman called my name and took me back without a word. She then…read moreproceeded to tell me that I have a $300+ balance on my account. I told her that I'm disputing the amount because Quest didn't alert me to the fact that the claim was denied by insurance until a year after service. In addition, it turns out Quest has been billing insurance that isn't what they have for me on record. She huffed and said in a nasty tone, "what do you mean you're disputing it?" and I told her AGAIN how the error is because of Quest not billing correctly and that I've been in contact with billing. She wouldn't budge so I made it clear that I would pay the co-pay due that day. Her attitude got even worse after that conversation. Another woman came in to draw the blood and she was actually moderately pleasant. When she finished, she told me I needed to give a urine sample and told me where the restroom was. I turned right when I should have turned left, and the first woman literally yelled at me, "wrong way!" What is wrong with these people? Quest needs to take a look at their lack of customer service.

they waste your time; Sat for more than 20 minutes, can hear staff in the back and not one person…read morecame to the waiting go area to help those who are checked in.... this is with an appointment scheduled.

This location destroyed my two separate specimens due to its incompetence! I had to provide 2…read more24-hour urine samples. I provided them with forms and labels that LabCorp provided and printed out. I was asked to check-in using the kiosk and additionally verified my information with the person at the front desk. Yet, somehow, they were destroyed because they couldn't validate who the specimens belonged to. And so they called my doctor to inform him. Here's a question. If you didn't know who the specimen belonged to, how did you know to call the doctor and give them my name??? Furthermore, they didn't contact me themselves to admit their mistake and passed the buck to my doctor. These tests require days of preparation, which leave me feeling ill. I also need to go off important medication prior to this test. The loss of my specimens requires me to go through the preparation and go off my medication for an even longer time, which puts my life at risk. I also need to take more time off of work for collection and drop-off. This is absolutely unacceptable, and I will not be returning to this location again. I plan to make it clear to as many people as I can that the operators of this location are incompetent cowards. I hope there is an inquiry into how this could happen so that it never happens to anyone else again.

I was very impressed with this LabCorp. I did not have an appointment but they got me in within…read moreabout 10 minutes. The receptionist was very sweet and I especially was blessed by having Lashawn draw my blood. I am very squeamish, but she was so gentle. I didn't even feel it. I highly recommend this place if you need

had been fasting without water for hours when I deliriously ran (literally lol) into this LabCorp…read morelocation hoping to kill 2 birds with one stone and get blood work done that I needed before having to get an ultrasound at another location. I didn't have an appointment and fortunately it wasn't crowded but the two ladies who helped me were wonderful!!! I feel terrible but I can only remember the one phlebotomist's name, Enis, but they both went above and beyond to draw my bloodwork fast and get me out the door and on time to my ultrasound. I am so grateful for their help and their phenomenal service and kindness. Thank you again!!

No one picks up the phone when you call after multiple days of delay in test results.read more

I can't speak highly enough of Dr. Sivisailam! She is so kind, took her time, and really listened…read moreand considered my health in the context of my lifestyle and what brings me joy. I am so glad she is my doctor.

Ms. Lindsay Gonzalez, a PA at Capital Digestive, is incredible. So thorough and kind. Really lucky…read moreto have met her. She addressed all questions and concerns about my upcoming colonoscopy. She is beyond wonderful!!!!!

The staff were wonderful. They quoted me how much I could expect to pay through my insurance, and…read morethen recommended I shop around in the plaza through other similar services to get the best rate. They were actively interested in helping me get the best services for my money. I'd agree that they seem a bit understaffed, but what staff they have are both professional and interested in your wellbeing, not just physically, but financially. In terms of the actual work done, it was quick and efficient. Professional healthcare providers through and through.

The staff at Quest is pretty good. They are not overly friendly, but they get the job done. I…read morenever have to wait more than 5 minutes. The location is a little scary. The other businesses near Quest are closed. I wouldn't go here after dark.

Frederick office too busy- it took 2 months to get an appointment. 16 weeks after my appointment…read morethe office still hasn't scheduled for a colonoscopy as ordered. I have dealt with self diagnosed IBS-C for most of my life. I made an appointment with a GI doctor per my primary's recommendation for colonoscopy. It took awhile to get an appointment with Capital Digestive in Frederick. I called in June and got an appointment with an NP on August 30- not surprising given that I'm a new patient. I really liked NP Nicole Mitchell. She ordered me for a colonoscopy and interviewed me about my chronic "stomach issues". Nicole informed me that there are great medications to manage my issues. I was a little reluctant but agreed to try....WOW. The medicine that has changed my life living with irritable bowels! I was told someone will call me to schedule my colonscopy as I was leaving the office. Today is December 4th and I'm still not scheduled for a colonoscopy. I called the office in early October to inquire about colonoscopy and was told "it takes a while to schedule but don't worry someone will call you". I called again in early November and got the same response that it takes a while but someone will call soon. I asked what time frame is "soon" since it'd already been 10 weeks and I hadn't heard anything. She said it does take a long time. I apologized for bothering and asked how long I should wait before calling back, 4 months, 6 months, a year? She said I should hear something before December. I called the office a week ago without response. This time I left messages for the medical assistants of Nicole Mitchell and Dr. Strongin asking for help getting colonoscopy scheduled.....still nothing. It's been 6 months since my primary recommended a colonoscopy, and 16 weeks since it was ordered by Capital Digestive but I'm still not scheduled for colonoscopy. I really like Nicole Mitchell but their office of obviously too busy to take on any more patients because they can't manage what they have.

Dr Strongin is great. She treats myself and daughter. I have very good doctors and I was referred…read moreto her. I understand why.