A friend and I recently rented the Blue Trolley Party Bus from Limotainment, and unfortunately, my…read moreexperience fell far short of expectations. While my group and I made the best of the situation and enjoyed ourselves simply because we were together, the condition of the trolley and the service provided were incredibly disappointing.
First, the photos and descriptions on the website are very misleading. The trolley looks modern, clean, and well-equipped in the images, but in reality, it appears to have had little to no upkeep. The bar areas were dirty, there was no ice as promised, the TVs didn't work, and there was no light show. The heat and defrost didn't function, which made for a very uncomfortable ride on a cold night. Additionally, the blinking lights throughout the trolley suggested an electrical issue, which was not only annoying but also concerning.
On top of that, the driver was rude and unprofessional, further souring the experience. While the company did issue a $200 refund, it was nowhere near adequate for the significant shortcomings of the service, especially considering we paid $930 for three hours.
I suspect the overwhelmingly positive reviews for this company are not entirely genuine, as my experience does not align with the five-star reputation presented online. I hope this review serves as an honest account to help others make an informed decision.
While I appreciate the partial refund and the memories my group and I made in spite of the circumstances, I would not rent from this company again. If Limotainment wants to maintain their reputation, they need to improve the upkeep of their vehicles, ensure amenities match the advertised descriptions, and prioritize customer service.
Attached are two photos of how the trolley looked when the lights were off, and then when they popped on all by themselves. You'll notice the old fashioned, kitchen-like fixture in the ceiling. Nothing like the laser light show in the photos that's on the website. I wish I had taken photos of the empty dirty bar areas, with no ice that was also supposed to be provided.
