2nd UPDATE: On a whim, I tried contacting TungstenWorld…read moreafter Christmas through their web site and I not received a response, today (Jan 3, 2023), I received my replacement ring and a return label for the wrong ring they had previously sent. I don't know what was going on when this first happened, but this time their service was excellent. Kudos to Brandi for working through this with me! By the way, they no longer carry my original ring, but I found one that I liked just as much. UPDATE: After reading other reviews, I am realizing the chances of getting my correctly sized ring in the style I ordered is probably not going to happen. I have amended my review to one star, only because no stars is not an option. I am sure I could purchase the ring I want, but will never do business with this company again. I have purchased four rings from TungstenWorld.com and all of the purchases were smooth transactions with no problems. However, trying to get a resize exchange has been less than satisfactory. I sent my 6mm ARES ring in for a smaller size and was sent the wrong ring; it was 8mm and a different style. When I reported this to TungstenWorld, they had me send it back to be replaced. About two weeks later I received a a replacement for the replacement and it was exactly the same 8mm ring of the wrong style that I had just returned to them. I have been trying to contact them by replying to the last email I had received from them, but have not received a response. I have tried calling and left a message, but no response.

Despite Tungsten World transitioning management a couple years ago everything for me as a customer…read morehas been seamless since my original purchase in 2015 and a recent purchase. I purchased my husband's wedding band in 2015. It has been absolutely perfect!! Unfortunately we are navigating some health stuff for him and he needs a size smaller to make sure we don't lose it in a parking lot somewhere. We did not want to take advantage of the sizing lifetime warranty as we want to keep the original ring we were married with since our bands were blessed at our wedding mass. I emailed to make sure the ring style was still 100% the same before I ordered a new one since the picture looks a little different online than my husband's ring and despite new management so I'm sure an entirely new system, they located my original order and got back to me within one business day confirming I could go ahead and order the ring as it's still the same one. I can't wait for us to get the new ring in the mail so he can wear his ring without worrying. His original ring still looks fantastic and I know the new one will too.

I have been into this jewelry store many times and EVERY SINGLE TIME so impressed. Everyone is so…read moreincredibly kind, helpful and amazing at what they do. They have beautiful jewelry.

Devastated by Terrible Quality & Customer Care A diamond…read morefell out of my custom wedding band on the altar during our wedding day. Despite being longtime customers, our experience was a nightmare. They kept my engagement ring for over six weeks to size the band to the engagement ring, and got it wrong the first time. Worse, when the diamond fell out before I even wore it, their response was a cold "these things happen" with zero apology or accountability. When we repeatedly asked for solutions so I could wear my ring on our honeymoon, Sonia and Janet completely ghosted us. Extremely unprofessional. My family and friends will never use them again.

Rita and Constantine are super friendly and super honest. I have been trading with them for 30…read moreyears. Very knowledgeable, and they can make or modify anything to your specification. 5+ star!

Rita is so kind and so sweet! She helped me replace all the batteries for my boyfriend's watches…read moreand has so much knowledge! I'll be going there every time I need some help or battery replacement for our watches!

These guys are AWESOME!…read more I came in with a watch question and needed to get my watch fixed and they're very fair and gave me a great deal. Highly recommend them and will be buying from them in the future. Thx Gemma's jewelers!

My wife discovered this place when our regular jeweler wouldn't repair a necklace for her…read more Apparently, it was too delicate. Kenneth never hesitated and added the length she was asking for. Though it took two tries to get it right, Kenneth never waivered and made sure it was exactly like she wanted it. Good people, and a good place to do business.

After having shopped at LA's Jewelry District, I'm glad we came here, because the prices here were…read morefar more reasonable. Diamond Jewelry had the exact tungsten wedding band that I wanted. The CA Jewelry Mart has many other vendors, so shop around, but be sure to check out Diamond Jewelry if you're looking for a men's tungsten wedding band.

I am a girlie girl and I love earrings. This is my go-to place for gold earrings…read more Ask for Kim, the pretty owner, and she will gladly show you here jewelry collections. She never got mad when I bargained with her. Some people got angry when you bargained too low but never with Kim. Kim always remembers me and she makes fun of my love for earrings. She even helped me pick out what look good on me. Yesterday I just got myself 2 pairs of white gold earrings and I love them!! I was double happy *sigh* Go to the ATM downstairs if you need cash.

Do yourself a favor. Don't EVER go here. I have never encountered such horrific customer service…read morein my life. I had my engagement ring and wedding band made here . Both my rings literally fell apart and cracked, and not only did they blame me for this problem, but they tried to charge me for repairing their inferior work! And in a completely bitchy manner! If I could give them negative stars, I would in a heartbeat.

Fantastic little store for silver repair. Elisa and Miguel were both incredibly friendly and…read morehelpful and kept me informed about the timeline for the repair of my necklace. The repair is well done and reasonably priced and I can wear my necklace with confidence that it's going to hold together well. The jewelry in the cases for purchase all looked lovely as well.

I was looking for a local jewelry repair shop to replace a clasp on my husband's silver chain…read more Professional repair, completed by the next day same time. Thanks again !

Stunning one of a kind pieces. From their website: AS ONE OF THE FINEST…read moreJEWELERS IN THE WORLD, Lugano Diamonds offers an array of the most breathtaking assortment of stones, ideal-cut diamonds and custom-designed jewelry. Lugano Diamonds is dedicated to its founding principles: Provide the finest stones and value with unparalleled quality, professionalism and service. I attended a charity event in their private vault. It was such a treat to try on such gorgeous pieces. They travel the world to find unique stones and create such beautiful works of art.

My favorite jeweler by far! Not only are the designs creative but the quality is suburb! They go…read moreabove and beyond for their clients. For example, after creating an "upgrade" for my 10th wedding anniversary, they let me borrow an amazing bracelet for my party. The memories created that night wearing those fabulous jewels will last a lifetime. Thanks Lugano!!