Warning, a rant.
This is a review for Clicklist, which I have used three times and tried to use 3 other times.
When it works it is pretty easy. You set up an account with your rewards card number, address, phone, and email on their website. Then you order groceries online, pay with a credit card, set up a pickup window, go to the clicklist spot in the parking lot at your chosen time and location, call the number on the sign and have them bring your groceries to your car.
Sweet, right?
Hunh. Well. Yes and no.
When it works it is great, especially at first when my leg was injured, the second time I was super sick, and again shortly after my back surgery. For a busy single mom it is pretty cool. Fast. Free the first three times, then $4.99 after that. Less costly than Amazon,with more choices.
If they don't have a specific item they choose the closest fascimile for an equal price if it costs more - or less if it costs less.Which is fine. The produce I got was decent ( unlike a couple other delivery options I have tried).
My problem is the website/app. Twice before today I could not get it to put all my desired items in the cart and it kept booting me out. I would have to relog in and then my cart (which I had spent time filling) would be empty again. I gave up and did Amazon instead or dragged my sorry self to the store.
First world problems.
Last night, anticipating a busy few days and having run out of Greek yogurt and coffee ( disaster) my kid and I put groceries on our clicklist and then this morning I added to the cart. When I went to check out, I realized the groceries were in two places. Some were on the "list", some in the "cart". There is no "add to cart" button on the list that I could see. Or merge button. Just two lists with two dollar/ item amounts. Well, crap.
So I called customer " service".
Ugh.
After giving the not super friendly Kroger representative ALL my personal info, practically 15 min worth, she asked my issue ( I want all my items in the cart) and then told me to add them one at a time.
I thanked her and hung up, looked again, no way to do that adding easily and by now I reckon I should have gone shopping in person and I need a gosh darn coffee.
Not the word I used btw.
So I try to cancel my order. There's no cancel button to click and it says I have a pickup scheduled. I do not want to pickup anymore.
So, I call customer " service" again. I get a friendlier young man who again takes 15 minutes of personal info and tells me if I didn't get an order number I do not have to worry.
Okay. Then I ask if there is a place to give feedback about my opinions about their software. He says he can take that from me.
So I list my concerns related to it's ease ( or lack) of use, I am SPECIFIC, because my ex is a software developer and I am now very opinionated, and the rep says " so basically it's horrible ".
That is not what I said.
I say I will find another way to share my thoughts ( hello wordy yelp review) and have a nice day, and HE says " make sure to check out our floral arrangements when you are in our store."
Uh huh.
Amazon here I come. Or Winco. I am not saying I won't shop at a Kroger affiliate again...but I'm not super happy at how this went.
For the record, software to purchase items online should be user friendly if stores want to keep/attract consumers. Because the competition will do it better. And customer service needs to not be painful.
Soapbox over.
Now I need an adult coffee.
Moral of story: if you start a cart, do not start a list. And do not call customer service for tech support on their app. read more