Hard to tell from just one takeout experience with someone else picking the slices, but I'll give it my best. * Value. The other pizza places are several dollars more for the size. And I'm not sure they beat the quality (but I don't live here to try them all in a short span for comparison). * Service. We ordered large, then realized the large at Frank's is 16" but the large at Frank is 18". (Yes, you'll find Frank's and Frank in the same town.) Called back and upgraded to an extra large without a problem. * Quality. You get a good amount of ingredients on each slice, they don't skimp or overload. I think they balanced the multiple toppings well, though didn't notice the garlic among the other ingredients (again, not my order). * Taste. I'm a pizza snob, so from the bottom up: Good quality crust, proportioned correctly. Very nice sauce. Too much cheese and especially tasted too mozzarella for me - everyone's got a different blend. And maybe the most anchovies I've seen as a topping - not even the only topping on a slice here. So I would say it's a positive experience overall! read more

Frank's Trattoria - The last two slices: one veggie, one onion garlic anchovy mushroom - Pizza Near Me - West Caldwell, New Jersey

We stopped in for a quick Lunch and all picked different slices. -Nice staff -delicious large slices and some sort of garlic knot/ roll we couldn't resist. -Parking lot in a strip mall -Good for groups read more

Frank's Trattoria - Pizza Near Me - West Caldwell, New Jersey

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Came here with friends to take advantage of their lunch specials, which are quite reasonably priced. The food was good and I'd come here again because my friend group can all find something on the menu they like but there wasn't anything that stood out about it. Still, my Chicken Caesar Wrap was tasty, the lettuce was well coated with dressing and chicken was a good quality. It was fresh. Our server was very competent and the interior is very clean. There's also plenty of parking and it's a nice alternative to what's available in in the immediate vicinity. read more

Frank's Trattoria - Penne Vodka Lunch - Pizza Near Me - West Caldwell, New Jersey

Unexpected visit to visit relatives in NJ, so had to stop at Frank's again...still 5 out of 5. Had a "Steak Special" sub which is basically a Philly Cheesesteak. Excellent. Great chew on the bread. Calamari Appetizer and Sauce were also fantastic. Service was great. Would love to go here more often but then I would have to live in NJ...hummm, no offense, but no thanks. read more

We come here practically everyday. I'm tired from work, so when my son and I come out of school we come here dinner. 1 slice keeps us full all night. Pizza slices are large are lots of toppings in every bite. The location has lots of parking and very quiet dining area. Fries are super crunchy and they serve a lot of it. See you guys soon! read more

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Always nice, good service, tasty food and byob is great as well. We had pizza, mozzarella sticks and a salad. read more

Great food, great service; very accommodating! I am a teacher of students with disabilities. My students are learning life skills and travel out into the community once per week. Part of the experience involves eating a local restaurants. I contacted one of the managers of Frank's in advance to arrange our visit on January 9th and to see if they could accommodate our large crowd. They were very happy to accommodate us and looked forward toward our visit. When we arrived for lunch, the entire staff was extremely friendly and accommodating. They were patient while each of my students ordered his lunch and paid. The staff went out of their way to ensure that we had a enjoyable experience. We will definitely return soon. Thank you to the staff at Frank's Trattoria! read more

Place and waitresses are AWESOME. Food is aĺways freash and tasty. Can't wait to go back

I come here mostly every Friday and today I was getting my pizza and my friend bumped into me and my pizza fell and we asked if I could get another slice and he rudely stated that he wasn't the one who had dropped my pizza and we were fouling around and jumping and we needed to be more serious when we were only grabbing our food . read more

Food tastes awful sauce tastes like it's from a jar. Eddie and Johnny were extremely rude. They delivered the wrong food and said they would refund me. I call the next day they say the opposite and Eddie says "what do you want me to do he's just a pizza guy you should just order from another pizza place" EXTREMELY HORRIBLE SERVICE. GROSS FOOD. If you want gross food and to be treated horribly go there! Other than that I would spend your money elsewhere I spent $25 that went in the trash. GET PEOPLE WHO ARE GOOD IN CUSTOMER SERVICE!!!!!!! read more

Attended a week-long training in New Jersey. Every day we ordered lunch from Frank's, so I got to try several items on their menu. Their salads are huge! I had the chicken caesar - the amount of chicken on the salad was huge! However, the chicken was a bit dry- you could tell it was cooked a while ago (day before?). I also tried their Cobb salad- this was a better choice. Lots of hard boiled egg, and fresh tomatoes, cucumbers, red onion, and lettuce. I especially liked the plentiful crumbled bleu cheese! Lastly- I had a slice of their pizza- sausage topping. Plenty of cheese and sausage. Quite tasty and satisfying! All in all- Frank's is a good place to order lunch from. They have a large selection on the menu- pizza, salads, sandwiches (hot and cold), gyros, Stromboli, and more. read more

Haven't been here in a while, much to my regret. We've always been happy with Frank's, and today's revisit was no exception. The service has been and continues to be excellent. Attentive but never intrusive. And always cheerful. Their per-slice pizza is larger than most, and the varieties are many. I've never found their pizza to be greasy, oily or over-cheesed. My daughter's chicken parm was generous but not greasy. The kitchen does a great job. Even my salad was fresh & crisp. So nice to return to a place that is consistently great! read more

Frank's Trattoria - Fresh, crisp house salad. Uses interesting mix, and a great side, for my pizza! - Pizza Near Me - West Caldwell, New Jersey

i come here all the time but the last time i came my friend bumped into me and her pizza fell so she threw out her pizza and we politely asked if there was anything he (the guy who's always at the front) could do or if she had to buy another pizza he says well it's not like i dropped my pizza for you, you guys have to be more serious and you were messing around (we weren't) and hoping around (again we weren't) and the pizza fell he was rude to me and my friend and i don't want to come back nor does my friend to improve this and maybe make we want to come back the service and staff would have to be a lot nicer read more

I had my daughters birthday there food was great people were great until they practically through us out because they said they closed at 9:00 there behavior was so rude they stood around and waited for us to leave very rudly read more

I stopped in here for lunch today and really wanted to like it. The location is good, plenty of parking, lots of seating, and a nice staff. Unfortunately, the pizza was not very good. I ordered a "Grandpa" slice which was dry and the crust was like cardboard. There are so many other good pizza places in the area to choose from. I hope this place improves, but I won't be back any time soon. read more

Frank's Trattoria - Grandpa slice - Pizza Near Me - West Caldwell, New Jersey

Ordered catering for a business lunch. Food was on time, so delicious and generous portions! The chicken was fabulous and the pasta was amazing. I will definitely order again soon, I highly recommend read more

The food here is amazing. I recently graduated from Essex County College and we had a campus in West Caldwell. Every time I went to class there. I would go to Franks right after and eat my heart out. The food was really good and I enjoyed every meal there. I would recommend this to everyone read more

Delicious cheesesteak! The best U've had in years. Very good roll, food was fresh and hot!

Ordered online for delivery. Pizza not fresh very old looking called to voice concern and spoke to "Eddie" "Eddie" was sooo confrontational wanted to give me lessons on how to voice my complaint stating that I should NOT SAY i felt the food was not fresh Because thats a "LIE" etc I felt disrespected and also rudely treated Awful. Who is the owner ?!! Because if this is who you have representing your establishment this is truly sad!! read more

Frank's Trattoria - Pizza Not Fresh! - Pizza Near Me - West Caldwell, New Jersey

The chicken sandwich there is very good! It's always fresh :-) my grandmother and I go there all the time for either a really good dinner or an awesome lunch. read more

We love this place. Pizza is awesome. Lots of choices and service is great. Love the chicken Marsala read more

Frank's Trattoria - Pizza Near Me - West Caldwell, New Jersey

I went there with a empty stomach and came out full. The slices were ginormous. I only ordered 2 slices but I still came out full. I would walk there barefoot from my house just to eat a single bite of the pizza. read more

The only word to describe Frank's is INCONSISTENT. I've had their pizza several times, and it has never tasted the same way twice. The weakest link is their crust. They rush the process and don't cold-cure it overnight like the pros do. I once ordered a calzone, and watched in disbelief as the guy took a pre-made calzone off the shelf and stuck it in a MICROWAVE. He couldn't understand why I had a problem with this. I don't care if it's made ahead of time, but for cryin' out loud -- heat it in the OVEN! read more

Down & dirty NJ Italian food. You find the soccer team here after a game, the family out for pizza or ziti, the couple who wants a quick, reliable bite...or me...stuffing my face with eggplant parm whenever I'm visiting my old hometown. I just love this place. The pizza is why NJ pizza gets such rave reviews: perfect sauce that's not too spicy...good amount of cheese, medium to thin crust that's crispy but has enough softness to allow for the fold...mmm...time to go pick up my to-go order now... The pizza is best when eaten-in...I don't love it as much when it sits for a few minutes...loses crispness...that's just me though... read more

Don't use delivery the older man has zero personality and very rude he cursed my 10 year old kids. Slow down. Lost many customers

Had not called or been to Frank's in a little while. Decided last night I needed a chicken roll and my wife the grilled chicken salad we both had gotten many times before. Wow, what a great meal, the chicken roll was so fresh and the salad had more tender chicken than I have ever seen. This is a great go to for us that we will be ordering more from in the near future. read more

We ate there tonight & will not be back. My husband had the worst calzone I've ever seen. The dough/ crust was hard & too thick. It didn't have very much ricotta cheese & the mozzarella was rubbery. They got the toppings wrong the first time & the second on had vegetable scraps in it when he didn't order any. I had a mediocre chicken parm sub & my son had a slice of pizza. read more

Frank's Trattoria - The worst calzone ever! - Pizza Near Me - West Caldwell, New Jersey

It's not always consistent---they do have off nights---but the food is typically very good. Recommend the Chicken Murphy!

New owners, very good food. I have been going to Frank's for years and must disagree with many of the reviews. The food here has been consistent for years. Not necessarily the number one pizza but excellent dinners for very reasonable prices. It is a basic Italian restaurant/pizza joint. If you are trying to compare it to some of the higher end/higher priced restaurants in the area you really need to consider the price difference. They offer some great specials, like chicken dinners for $13.99 on Monday and Tuesday which include salad and bread. We tried the Chicken Sorrentino and the Tilapia Livornase. The new owner was very nice and got on the phone personally to ask how I wanted the food made. He was very willing to customize the meal for me. We will definitely be back. read more

I stopped by after a long day at a seminar and got a half eggplant parm sandwich and a slice to go. About 10 minutes wait, another 5-7 minutes to get home, and It was still warm by the time I sat down to eat. The sandwich was tasty and crispy, albeit a bit oily. The slice was ok. It's an okay filler if you're hungry. but it won't satisfy your pizza craving. read more

My boyfriend and I order from here all the time. They are super nice people I love them! My tortellini soup really hit the spot. Insanely fast which is a huge huge plus!! read more

The lunch menu is ok. I like the chicken and broccoli rabe wrap because they season the chicken well. However, the prices vary each time I go. I'm not really sure how they calculate their prices. I recently order a garden salad which is priced at $5.75. I added chicken and left paying $12! When I asked about the price breakdown, I didn't get a clear explanation. I didn't leave feeling good about my purchase! read more

Frank's Trattoria - Garden salad with chicken! $12? - Pizza Near Me - West Caldwell, New Jersey

I ordered a whole wheat pie with the works last night & was charged $24 for a pizza with hair on it. I called the manager to express my disappointment & the worse part is manager did not apologize & got defensive. Not a smart way to do business. His unprofessional attitude said my family & I should accept the hair on our food & like it. read more

Place is terribad with food. the owner I believe which was a older male with glasses I order a 2 slices 1 with mushrooms and the other was regular. he puts the reg slice in takes another reg slice and throws 3 raw mushroom slices on it. throws that in takes the 1 slice out when he threw the raw mushroom slice in. then gives me both the reg slice is cold as hell. cause he took it out 5 min ago. the other slice has raw mushrooms. which mushrooms taste like what u cook them with and throwing them on a pizza after its cooked is terrible and not cooked. laughed. threw that garbage out. terrible if u don't know something as simple as how mushrooms work stay out of the kitchen. never went their again. go to franko's its literally 2 blocks away. they at least care read more

Delivery was quick and driver pleasant. Slices were big, well cooked, and loaded with toppings. Hot wings came with the sauce on the side. That was a plus for me. Would order from again. read more

Came in here after I heard they had new ownership and it was fantastic. The owner Jimmy is great, very nice guy and makes one heck of a pizza. Everything was made perfectly and the menu selection was great. There's lots of parking and seating so it's always comfortable. Definitely worth going read more

I love this pizzeria. Great food, great staff, and reasonably priced. They have the best garlic knots and buffalo chicken pizza, those are my favorites. The inside is beautiful and very clean. read more

really good chicken vegetable soup - large cut vegetables - could use more chicken - best soup selection in that strip mall even though they're really a pizza place - real nice people read more

Honestly I did not think the pizza was very good. When I am in this area of the country I expect good pizza. The crust was lacking in flavor and the pie needed more pepperoni. The garlic knots were lacking a bit as well. read more

We ordered from Franks last night at 8:10pm, didn't receive the pies until 9:55pm. We called repeatedly and each time was told that the pies would be there shortly. After our pies arrived we called Franks again to better understand what the issue was regarding the major delay and why it took 1 hour and 45 minutes to deliver 3 pies 5 blocks. My wife called and after being called "hun" by the initial person she spoke to, she asked to speak to the manager. The manager, Phillis, was by far one of the most unprofessional and rude managers we have ever spoken to. Phillis called my wife dumb repeatedly and told us we should have ordered from dominos instead. Being a family oriented town and serving our community, this is unacceptable behavior from a business and a manager. From now own we will be ordering from other business and not from Franks. I don't appreciate my wife being called "Hun" in and effort to belittle her or trivialize her complaint and furthermore to have a business call a customer dumb is enough for me to write this review and suggest Franks is not a quality family oriented Caldwell business. read more