I brought in a suit to Frank's for alterations, and when I picked it up, something about it didn't seem right when I tried it on, but Frank himself assured me that it was slimmer and that it looked great, so I believed him. But when I got home, I confirmed my suspicion that the suit jacket had in fact not been altered correctly by comparing it to another suit that I had taken to Frank's to be tailored. Upon closer inspection, I found that there were still chalk marks on my jacket too. The jacket clearly was not altered; it was probably just an organizational/ clerical error, and they forgot to tailor my suit.
The next day, I took my suit back to Frank's, and I explained that I didn't think they finished the job, but Frank's refused to finish it, saying they didn't remember having worked on my suit at all. I had JUST picked it up the day before, and I had my receipt, but they said they couldn't be sure it wasn't a different suit, even though they initially recognized it when I came back in and saw that there were chalk markings on the suit that they made. They basically accused me of bringing in a suit to try to get free alterations. I pleaded with them and tried to show them evidence of their work, but they insisted that my suit had never been inside their shop, ever. So I was stuck with an unaltered suit, Frank's had taken $70 of my money, they refused to acknowledge their mistake, and they really treated me like crap.
The worst part about the experience is that I was a returning customer. I can understand their concern when I came back in with an unaltered suit, but I was courteous and patient, and they became hostile very quickly and just didn't want to hear me out. At one point, my suit was carelessly tossed over the counter and onto the ground because they became annoyed. Frank's needs to update their bookkeeping, so they can better keep track of their jobs, since their receipts are non-descriptive and don't mean anything to them. I trusted Frank's with their advice and they let me down. I was misled, insulted, and robbed, and it was not my fault. They should have caught their own mistake and stood by their work, but instead they insisted that my suit had been altered, and that was the end of their responsibility.
Frank's might tailor a good suit, but they could be better organized and more patient with their customers. It was really disheartening as a loyal customer to feel disrespected and not valued. The experience turned me away, and I haven't gone back since. If you do go to Frank's, be sure you don't take their word as gospel. Inspect your suits and coats carefully and keep good records to protect yourself, so they can't falsely accuse you of their own mistakes in the event of a problem. read more
