I called SN Cleaning to inquire about the price of having four dining room chairs cleaned. A young…read morelady answered my call and told me it would be $168 for the service. I thought that was very reasonable because I'd been given the exact same quote by Chicago Couch Cleaning. However, CCC stated that there was a minimum $300 fee, so I should have something else cleaned as well. That was a no-go, so I called SN Cleaning. Why would I pay $300 when the actual service I wanted only cost $168?? That makes no sense. Also, Chicago Couch Cleaning uses an AI assistant to book their appointments. Sure, ruin the planet so you can save money by not hiring an actual person! So, that was another strike for me. The young lady who took my appointment with SN Cleaning was professional and polite, which is important to me. I called SN Cleaning on a Monday and was able to schedule an appointment for Thursday morning. Dimitri came out and apologized for being a tad late. He was polite and respectful. I live in a condo, so he explained that he'd have to clean my chairs in the entryway of my building because the equipment was too heavy and cumbersome to carry up multiple flights of stairs. He carried the chairs down quickly without a problem and got to work. He cleaned the chairs within thirty minutes. They looked fantastic when he was done. He said they'd take 4-6 hours to dry and that I'd see the results better once the chairs were completely dry. The chairs are clean and look much better than before. I've had the chairs for seven years and this is the first time they've been professionally cleaned, so I certainly didn't expect a miracle. They're not perfect but I wasn't expecting perfection. I'm thoroughly satisfied with the results. I will definitely call SN Cleaning again in the future.

Very respectful. Dressed very nicely. He asked questions So that he can do a perfect job. I was…read morevery impressed with his job. My carpet looked almost brand new. 10 out of 10 for me regarding their job. Thankyou A.S.

I have been using Carpet Cleaning Group for a little over 10 years. I hired them right after I…read moremoved into my house because the basement carpet was just beyond. It was one of the first things I planned to replace. But after one cleaning, CCG completely brought it back to life and it looks brand new. I have two big dogs, so I have them come about every nine months and they consistently do the wall-to-wall carpet in my basement and the stairs up to the first floor as well as my couch. And the couch is done cushion by cushion and pillow by pillow. Both the carpet and the couch always look brand new after they leave. Sporadically, I have also hired them to clean other pieces of furniture that I don't use that often - to an amazing end. And recently, they started doing my custom runner up the stairs from my first to second floor. I was a little nervous about it at first as it has custom canvas trim - but again - looks fabulous. Can't recommend them enough. I have been lucky enough to have Zach and Valodia do my service that past few times and they are always on time, pleasant, professional, and really good at what they do.

I'm a repeat customer! CCG is always on time, so organized and does an amazing job. I've trusted…read morethem with my Persian rugs, my area rugs, and now my sofa and love seat! Zach and Dave made my eggshell sofa bright again (and got rid of the dog hair), no musty smell, pleasure to interact with. Professional, courteous and efficient. I'm a fan! They're coming back closer to fall to do our installed stair runner and landings...their quote was quick and clear. Lots of love for CCG! Cleaning gurus.

We just had a great experience using Tom & Tina to clean our white carpets and upholstered…read morefurniture. I submitted online what we needed cleaned and they responded right away and were able to accomodate our timeframe. In addition to the carpets, we had area rugs, hallway, stairs, a couch, several upholstered chairs, and dining and kitchen chairs cleaned. In had been several years since they were last cleaned and by the time Tom left, everything not only looked brand new, but the final cost was less than quoted. We highly recommend using their service. We definitely will in the future!

Had a need for some carpet cleaning due to a little accident and Tom came through. Quick response…read moreand great work--could not be happier and look forward to using for any additional needs down the road. Yes, recommended!!!

If I could give this business 10 stars I would. Lee's cleaned a 3 story medical office building and…read more2 doctors offices For me. Scheduling was efficient, prices were reasonable and the technicians were knowledgeable.The carpets looked awesome when they finished and the grout in the public washrooms on all 3 floors looked like new.

Horrible company. Total disregard of my home then the owner was rude beyond belief when I…read morecomplained. Buyer beware!

Another fantastic experience with Eric. This time he patched a large area of carpeting that had…read morebeen damaged by cat urine. He, as always, went above and beyond to make it the best it could be. Spent more time than anticipated but maintained his original price. Eric is great and I highly recommend him!

I was recommended to use Eric with Midwest Carpet Care to clean my recently passed mother's condo…read more We had everything moved out, getting ready to sell. It was a three bedroom with living and dinning area about 1000 square feet. He quoted $450 +/- over the phone when he got on site he said he would do it for $438 and said it would take about 2 1/2 hours to complete, the work included cleaning/shampooing all the carpet and cleaning all stains (which were verv small in size). My mother kept a very clean home and the carpet wasn't in bad shape to begin with. Eric said he was finished 1 1/2 hours into the job so I went to look at the work and right away looking to see if the spots/small stains had been removed where we discussed prior to starting and they were still there and not cleaned completely. He did remove rust spots from under the dresser legs in my mother's bedroom that we discussed, but after shampooing rust spots appeared under the coffee table legs in the living room. In my opinion there is nothing wrong with finishing a job earlie if the work is complete and done well, but in this case the worker (Eric) did finnish earlie and the work was definitely not complete. After he left l looked closer to areas of the carpet that didn't look shampooed and they were dry to the touch, they weren't even shampooed. This is why the carpeting didn't have that uniform patterned look to it because it was not completely shampooed. At a cost of $438 dollars divided 1.75 hours (he did come back for 15 minuts to clean some of the spots he missed) that comes to $250.28 per hour! That sounds to me like a great rate, if you can get it do a good job and keep your customers happy. For one more hour of his time he could have done a quality job still put very good money in his pocket and had a happy non complaining customer. 4/30/26

We needed our carpets cleaned and couldn't decide between traditional steam cleaning or chem-dry…read more We found quotes on Yelp by wonderful businesses but ultimately picked Chem-Dry because we didn't want damp carpets. Jeff and his staff had wonderful communication and provided us with a copy of their COI before. They did a fantastic job and even showed up early! Our carpets are refreshed and we are happy with the experience. Thanks again!

The service was fantastic from start to end. I was able to get an appointment right away. Jeff…read morearrived on time and was super pleasant to work with. My couches and carpet needed a deep cleaning after the wear and tear from my sons and dog. Jeff did a spectacular job! I didn't think they could look that good again. I highly recommend this service and will use them again.

For the same 3 rooms completed by Stanley Steamer the cost was around 150.00 dollars. After…read morecoming in and measuring the same area they asked for 650.00 dollars. Rediculious

I completed a job with this company where I was told initially it would be 70 dollars than when the…read moredrives arrived they said in order to remove the stain( my dog diarrhea) it would be 120. I decided it was fine because I had friends coming in town and wanted the job be done quickly. I asked them if the rug would look more fluffy they describe no but the stain would come out. When my rug arrived today on 01/15/2025 it was matted in the center and the stain was still there. I was initially told I would get 28 dollars off and then I spoke with the manager who told me that I told the drivers my rug was matted already before which it was not. I provide a before photo of the center of my rug to show proof. I asked the drivers specifcally would it look more fluffy. My rug was never matted with a huge knot in the center. The company has decided to give me 120 dollar refund via check only instead of just sending it back to my amex card on file. I now have to pay for another rug which is 400 dollars. I wish I never cleaned the rug with the company because now I need to spend 400 dollars and they refuse to given me any money toward another rug after ruining my rug and not even cleaning the stain. The manager notified me he been running this business for 20 years and he not going go back and forth me because I told the drivers it was matted which is was not. The drivers specifically told me the rug look super clean when I explained it didn't. My rug use to be light grey now it almost brown. The driver also spent half the time asking me how I can live in apartment with such big windows rather than trying to understand they ruined my rug. I'm putting the review on google, yelp and BBB complaint. If I do not receive my check by the end of day January 22nd I will be contacting American Express to dispute the transaction as well. My boyfriend came over who seen this rug multiple times before they toke it for the "cleaning" was shocked on how disgusting the rug looked now. Update 10 minutes after review was posted: I spoke with the manager at 1:58pm after he reviewed my review. He stated if I don't remove my review he will not send me a check anymore. I said to him that I put up the review because other should know and I still have to pay for 400 dollar new rug. He explained he could give me 150 and I explained the rug is 400 dollars and 200 would be more sufficient. He notified me I was black mailing him. I explained to him that he black mailing me by trying to force me to remove a review to get a refund for an item they destroyed. He explained he not doing anything for me and that im a lil entitled something then he hung up the phone. I will be contacting American Express given manager has now clarified I will not get a refund because I refuse to remove this review. Response to company comment below. The owner stated I tried to blackmail them. I asked them to provide me my refund and if they offer additional compensation for ruining a 400 dollar rug. They said they can offer me 200 dollars and I would have to sign a legal document to never post a negative review about them and remove this review. I do not feel comfortable signing any legal documents and will be proceeding with going to American Express to have my money refund. I have documentation through text messages AS PROOF of this incase they try re comment that I tried to blackmail them which isn't true. I have attached them. The individuals that work for this company is extremely scary and they try to intimidate you as well as talk down to you. At this point, Idc for the 200 dollars they're paying for me to take down this review I want other people to be warned about this company.

I had Jim from Fiber-Tech clean all the carpets in my home and I must say that he did an excellent…read morejob!! For as old as the carpets are he really got them clean!! Highly recommended!! Sincerely A happy customer

Just had the carpets in our new home cleaned by Jim and team. It was a great experience. He was…read morecommunicative, the price was fair, and they came out great.

Jason did an awesome job. Took extra care & time on stains. Left the carpet looking great. Scrub my…read morefloor tile, amazing. Definitely a job well done!

I had a great experience using Classic Touch Floor Care to clean my area rug. Jason was very…read moreresponsive in making the appointment and he came on time. Once he determined what method he would use to clean the rug he went straight to work. He did an excellent job! The rug was purchased literally from the floor of a rug shop in a high-traffic area so it was in need of a cleaning. Jason had the remedy. He's kind and courteous and I am happy I found him. Now I will use him for all my rug and upholstery cleaning needs. I highly recommend!

Premier exceeded my expectations in cleaning four rugs in my home. They were on time, got stains…read moreout that I didn't think were possible. The sizes varied from an expensive 9X12 oriental rug and an 8X10 shag rug. Also included a very light colored rug with dog stains that now looks brand new. Their workers were on time, thoughtful and really worked with me to get the placement perfect with my furniture upon the return. I was so happy with the results of the rugs that I had them clean two sofas that also turned out great! I will be using Premier again and highly recommend.

After I wrote the previous review, I got a call from PCS telling me that my rug was indeed ready…read morefor drop off and had been ready since Feb 11th. The man on the phone said he was not sure why no one had contacted me but that they could drop off the rug at 9am on Tuesday, on Tuesday around 9 I was called and PCS informed me that they were still at their location and that my rug still had a bit of a stain could they come on Thursday 8:30-9. On Thursday 8:30-9 no call no show. Thursday around 5:20pm I got a call that they were sorry not sure what happened. On Friday at 8:15 I finally got my rug! Thank you lord! After all the hassle I must say that my rug looks brand new. It had a red wax stain from a candle and it's a white shag rug. I give the cleaning of the rug 5 stars The hassle of getting information and getting the rug back 2 stars.