I've never been inside. My husband usually brings me desserts from Francesca. I've had some of their bite size mini cakes, amaretto cookies, and custard danish. My favourite of all the desserts was the mini carrot cake. Moist and delicious. A nice place for some good dessert. read more

i love the rice balls, esp the cheese ones. veal sammies are good, too. the seafood on friday is almost always delicious... oh, and the fresh doughnuts and pastries are so good! the staff is very nice, too. read more

1st time I ever had a rice ball was here. Its so yummy. I call ahead and make special trips for the creme brulee.

A friend took me here for lunch one day... The food was so delicious! Veal sandwich was very good and so were the rice balls!! Great Italian food read more

Great Italian food: hot table and bakery selections are consistently very good. Always start a road trip with a stop here on the way out of town to pick up Italian sandwiches for lunch down the highway. Great coffee and tea. Parking can be difficult as only a few slots right in front of store for their customers. Service can be chaotic as not always clear who is available for serving and where line-up starts/ends. The food is always worth it, though. read more

I'm an Canadian-Italian born and raised in Scarborough. I'm sooooooooo glad there's this AMAZING authentic Italian gem in Scarborough. I live close which is awesome. I'm also passionate about supporting great local (and long-lasting) businesses in Scarborough this gem is one of them. Our Scarborough community has been suffering a bad rap way too long and we need to stand up, be proud and support all the great things Scarborough has to offer. This is definitely one of them. Breads are awesome (get there early for best selection; they go fast) and my favourite pastry - by far - is the authentic canoli - 100% ricotta filling not "watered down" by cream or other fillings. They are the best! (Did you know? I was at the posh Pusateris' last year (Bayview Village location) and they were selling Francesca canoli - what does that tell you?) My favourite savoury items are the veal sandwiches and arancini (mmmmm)! You can also buy fresh deli meats (prosciutto, mortadella, salami etc). Enjoy a quick sit-down lunch on weekdays (veal sandwiches, pasta, pizza etc); much better food than anything you can buy from a drive-through. I'm not sure if there's hot meals all weekend but certainly if you'd like to enjoy an espresso, cappuccino, latte etc, you can pair that with a freshly baked pastry and ... what a treat! Francesca also caters! I've never ordered catered food from there but you can certainly check it out. Authentic gelato is a scoop away! They've also got cakes to order. Kid birthday (theme) cakes, wedding and celebration cakes are all available for order tool I agree that on a super-busy day, parking is not the best but there are lots of parking spots and 95% of the time you won't have any problem at all. Go check it out and enjoy ... maybe i'll see you there lol read more

It was our first time ordering from here. We ordered a "vanilla eggless cake with chocolate filling" over the phone and I repeatedly said "Vanilla cake". When we picked up the cake, it looked perfectly fine. When we got the cake and I tried to put a candle into it, it wouldn't go in. It was like I was hitting something hard within the cake. I didn't think much of it. My sister tried to cut it and the whole cake started moving. We have never experienced this before though. After 5 minutes she finally managed to cut through a slice. We're looking at the cake and you can't call it a cake. It was all brown and had wafers in it like as if they put some sort of cereal in it. We figured it looked like our cake from the outside but maybe they perhaps mixed the order. We were so excited to have this cake because of the previous one I had tried which was the only reason I thought to give this bakery a try. We waited until today to call and inquire as to what happened to the "eggless vanilla cake" we specifically ordered. I mean when you think cake, don't you think moist soft sponge cake? The manager "Vince" tells me that for an eggless sponge cake it takes 2-3 days and so I asked if that was the case then why was I offered to have my "eggless cake" made within 3 hours and why wasn't I told this in my original call yesterday? He said the cake I was given, is some sort of premium cake with pastry like wafer filling and is what I ordered; when ofcourse I didn't. If the person taking my order had mentioned anything about wafers I would've said no thank you. I mean I could have gone else where and got an eggless cake that is for real a cake and not this cardboard mess. I explained it was my first time ordering from their bakery because of their long time customer who convinced me to go here. The lady taking my order could have explained the cake I was ordering had wafer like things but she didn't, even after I said I wanted an eggless vanilla cake numerous times. I asked him if these wafers or pastry comes in vanilla and he says no, if that's the case then when I was repeatedly saying vanilla why didn't the lady over the phone tell me they don't have actual eggless vanilla cakes? He refuses to make a replacement cake unless I pay another $13 even though I've already paid $25 for that cake which is now just sitting in our fridge. It looks unappetizing and questionable. That's not what we ordered and the manager knows it's their mistake on their part in terms of communication and still refuses to replace the cake. Instead he keeps hanging up or puts us on hold or picks up and won't say anything and then hangs up. The owner refuses to speak on the phone because he clearly knows it's their mistake. How do you run a business like this? I've never ever had such a bad customer experience ever anywhere. It is so sad because I know they did make good cakes but to not honour their mistake. When I called back and spoke to a different lady she is telling me and explaining everything the way the first girl should have and in which case I would have never bothered to order a cake in the first place. Who wants a cardboard cake? Vince keeps saying he backs his girls and he knows they did right. So I asked him you think that not telling a new customer that is ordering for the first time that their eggless cakes comes in two types one being wafer and one sponge but we're specifically ordering a wafer isn't important? This would have cleared it all up yesterday. The manager says it makes him nervous when he has to repeat himself over and over again but I never asked him too. How do you feel nervous and tell a customer that when you're trying to problem solve? Are you even fit to be a manager? My sister calls and he tells her she can talk to the owner if she likes but when I call and ask to speak to the owner then apparently the owner only speaks Italian and doesn't understand English. Does this make sense to anyone else ? I ordered an eggless cake and obviously it should be a sponge one is it so hard to own up to their mistake of miscommunication on that lady's part that they can't just replace the cake ? Another lady who picks up is saying they don't even do eggless sponge cakes so now I'm just confused. Who's telling the truth and who's lying ? Are they fooling their customers telling them they sell eggless cakes? Are they trying to kill someone who has an egg allergy? Is the Francesca Bakery trying to lose customers? Do they take pride on providing ridiculous customer service? Which owner refuses to talk to their customer and solve the problem in which case both parties are happy? If you need an eggless cake, you're better off going somewhere else as this bakery seems confused and definitely does not own up to its mistakes. Save yourselves! Way to ruin my sister's 20th birthday - hope you're happy! read more

Your one stop shop! Has everything from a deli counter to cheeses, hot table, mini bakery and general Italian groceries. The ice-cream in the summer is to die for (I recommend the raspberry. ) the rice ball are a favourite as well as the iris. the interior is spectacular. Highly recommended. read more

Bought birthday cake for my friends here they are really good. I bought 6 small cakes then no tax included: i got all the cake that has fruit on it. The mango and cheesecake is my favs read more

If I could give it a zero star rating, that's what I would rate them as. Im familiar with this Bakery, for many years now. Their croissants are super flaky and buttery. Their espresso is very very tasty. Been there on occasions and it's always the same: inconsistency in their customer service. Some days more rude than others and other days, when they feel like it, they'll say "hello". Wait times are also ridiculous because they are extremely disorganized when they get busy. People cut in line and the servers never do anything about it. My husband paid them a visit earlier today for a sandwich and some pastries and he was being ignored for a while. When they decided to serve him, he was asked "do you want something?" Rude. When he got his sandwich, my husband was interested in buying a couple of pastries however, the server didn't even ask him if he wanted anything else and walked away. This is the kind of place where, sure, you can get your delicious meal but you gotta suck it up if they are being rude to you. I think you should take my advice and just take your business elsewhere. Ain't worth it. read more

seriously i like their pistachio cake! its so delicious! even my sister who is very picky likes it too.

My favourite bakery in Scarborough. Tried their pastries and can't say I didn't like any that I've tasted so far. Coworkers ordered me a pistachio cake that I loved. Their cannolis are amazing (a must-have) and their breads are my mother's favourite. read more

I love this place! The cannolis are the best in toronto and they have a large selection of hot prepared food as well! If you happen to come in on a day that they're serving pulled pork sandwiches then you are in luck!! I highly recommend this place for all your pastry needs. read more

We ordered the Thanksgiving turkey meal for our family get-together this year and it was fantastic! Everything was perfect.

Really good quality cakes and pastries not high in sugar and they use good quality chocolate, but the store closes very early everyday.

Nothing really outstanding. I tried the Canolli. It's sweet, it has a chessy creamy yet thick like the icing on a supermarket carrot cake, but it lacks any subtle or distinct flavor/aroma to make this great. Tried the pistachio Sicilia and others like as recommended by some of the reviewers, while it does have an apparent pistachio flavor and whatever flavor associated with the said dessert, there isn't any special dimension to them that made it great. It just tasted like pistachio/passion fruit/[insert whatever flavor you've purchased] cream that you could imagine in your head before you put it in your mouth. The tastes are really standard. If you like your food straightforward and basic and predictable, this would be right up your alley, but if you are looking for subtle, complex flavors and surprises, I got none of that here...and..Everything I tried seems to be on the rather sweet side for desserts, not enough to be sickening sweet, but it's sweet enough that it leaves your mouth feeling sugary 5 minutes later. Maybe I expect too much at this price point, but when it's ranked in the top 20, I was expecting something that would put your Italian grandma's desserts to shame.. read more

I got there almost at 6:30 pm,, they gonna be close at7:00, but they were so unpainted and i didn't even had time to visit view all the cakes there, finally I ordered 2 pieces of cakes, but when I paid for it, they only packed one of them and forgot the other one , so read more

Pure love. I got my partner the chocolate cake and it tasted exactly like biting into a Ferraro Rocher! We all enjoyed it very much and best part was it wasn't too sweet. We usually get our favourites here: cannoli, gelato, rice balls/arrachini, pasta of the day and whatever they have that looks good on the hot table. Really like the staff even the ones who greets customers by saying, "Hi how are you? I'm new here so I don't know how to make anything." A + for honesty and I would probably say the same if I were their age. We genuinely love coming here! read more

Italian cake I bought from there was very fresh and very tasty when i picked up my cake i couldn't resist trying one of their arancini. ...very nice indeed. I'll go back there for sure. read more

Had the prosciutto sandwiches and tomato pizza and it was to die for!!! I don't think I've ever

My friends and I had a decaff cappuccino which were very good! Our server was so nice and helpful. We had a lovely break and we our coffee and sweets......today, It's very disappointing! The cappuccino tasted awful; but I needed my caffeine and tolerated it. The worst part was the Nutella stuffed donut. Though it looked good, I think they were serving a few days old donut-- it was inedible! The sugar donut was not much better-Not at all fresh or tasty. I'm dreading the taste of the other pastries I bought for my family. For the price...I'm not returning! read more

Ordered a Giardino cake for a 25th Anniversary party - someone else picked up the cake and I was really disappointed --cake was lopsided and really showed and they did not write Happy 25th Anniversary with the couples name on the cake which was written on my cake order. Called the next day to complain and manager had 50 excuses-new girls baking, thought son wrote plaque for cake etc etc, then when I got frustrated with him he then said was sorry and agreed to give me another cake for the gift gathering today. Not sure I would ever deal with them again. To finish the review, when I got to the shop to pick up another cake, the owner had already written the plaque and he had written Happy 25th Anniversary but did not write the names, I gave up and took it like that, however, goes to show even the OWNER does not pay attention to customers requests - REALLY SAD. read more