So I was helping my bf choose a cologne and I was asking the woman (dyed bleach hair) who was…read morehelping us if they had some scented notes I was describing to her and I don't know why she was making face expressions as to something was funny or making fun of me. I felt like I was being mocked. It wasn't professional coming from her at her job. I don't think I will be coming back here.

Won't let you return even with receipt or trade in. Horrible customer service. Very dissatisfied…read moreand disappointed in the service of this location.

Very pleased with this store. The customer service is always…read moregreat. They greet everyone and ask to let them know if you have any questions. Good customer service is almost obsolete!

I highly recommend shopping in the 75% off section of this store... You can find the best luxury…read morebeauty products for practically free! I have actually found some of my very favorite hair care, makeup, and skincare products in this section. And, the ladies working here are so helpful. I want to give a special shout-out to Karina who went way out of her way to help me when I found a problem with one of the items I had purchased. She not only made it right, but went above & beyond to make my day!

Eh venido 4 veces y las 4 veces que vengo esta cerrado, deberían tener un horario fijo!read more

I was visiting family for the holidays and staying in my childhood bedroom. I really wanted to sage…read moremy room but didn't have any with me. Thankfully Botanica San Benito sold sage with some sandlewood. Childhood crisis averted.

I had such an amazing experience with Liz! She was incredibly helpful, genuine, and just an…read moreabsolute joy to interact with. I'm a huge believer in energy and frequency, and Liz has the kind of positive energy that is genuinely contagious. I walked into Ulta to shop and somehow left feeling happier and at a higher frequency than when I came in! She made me feel completely comfortable, took the time to help me, and never once made the interaction feel rushed or transactional. You can tell when someone is genuinely a kind person, and that absolutely came through with Liz. Employees like her can completely change someone's experience with a store and make you want to come back. Ulta is incredibly lucky to have her. Liz, thank you for being such a bright spot in my day!

Booked an online haircut appointment with Monique based on a photo of a haircut she recently did on…read morea friend. Monique is friendly, easy to talk to regarding your wants and is honest with feedback. Honestly, I can't wait to book my next appointment for color as she has a good eye on detail and just made me feel comfortable and gave me the cut I needed to feel refreshed!

I had an order pick at the Gilroy location. I arrived right when they opened…read more I really enjoy coming to the outlet store because they have discontinued scents that the regular stores don't carry. Not only did I pick up my order. I also shopped and found several lotion and body washes on clearance that smelled so good. The staff here are wonderful and very helpful in finding things you are looking for.

Awesome customer service love going here. The people working there are very friendly and very…read morepatient. I was looking for something for my fiance and they helped me out.

I came to Ulta Beauty to do a Happy Return and ended up doing some shopping while I was here with…read moremy niece. The return process was really easy and convenient, and I was able to return my items without any issues. I also got a $5 Ulta coupon for doing my Happy Return here, which was a nice little bonus and of course gave me another reason to shop. Ulta is already one of my favorite beauty stores, so my niece and I took some time to browse around afterward. The store had a really good selection of makeup, skincare, hair products, fragrances, and other beauty items. Everything was pretty organized and it was easy to walk around and look at everything. We ended up finding these Mini Brands plushies and had to get them! They were $9.99 each and were such a cute random find that I honestly wasn't expecting to buy when I walked in. Overall, it was a good experience. I originally came in just to make a Happy Return, but it was quick and easy, I got a $5 coupon, and then got to spend some time shopping and browsing with my niece. Definitely one of those trips where you go in for one thing and somehow leave with something else.

I wish I had read the other reviews about Jennifer G before booking my hair color appointment :(…read moreShe had cut bangs prior and I trusted she would do well with hair color since she did my bangs cut pretty well. I booked an appointment for a hair cut and a hair color. I was 15-18 mins late to my haircut portion so I was asked to wait 30 mins, which I accepted as I know I was late (I called ahead) . When I walked up and notified them though that I was checking in late for my appointment , the manager and some other girls were making comments and yelling "unacceptable" - Don't have a clue if they were about me , but I'd hope they're not that terrible to talk about clients like that - especially because I didn't complain about waiting - I said it was fine. When it was my time, I sat in Jennifer G's chair and I showed photos of my desired result: a soft ash brown and layers. Instead, I left with hair that is jet Black and looked nothing like what I requested and no layers. During the color process, I was left processing for so long that my scalp became itchy, tingling, and visibly red afterward. Jennifer looked busy with her closing duties, and chatting with her colleagues so I let her know I was feeling burning and she immediately washed me. As soon as we got back to the chair, I saw my JET BLACK hair. I'm not confrontational , so I slept on it and gave myself time to process the color change and the scalp reness.. When I brought up my concerns the next day, the only solution offered to me by the salon manager was a bleach wash, which I wasn't comfortable doing given the irritation and potential for further damage to my scalp and my hair health. OR to "wash my hair a few times and let it wash out" Though I don't see how "washing it out" will get JET BLACK to light ash brown. I'm extremely disappointed with both the result and the handling of the situation. If you're considering a major color service here, DON'T!! Just go elsewhere. . Unfortunately, I left with a color I didn't want and an irritated scalp , I wouldn't book with Jennifer G again. The manager was also rude and condescending to a situation that already feels vulnerable . 0/10 service

Unless you want the most high-end designer brands, there's no reason to go to Livermore Outlets. In…read moregeneral these days, there are not many clothing stores that offer deals exclusively on Black Friday, so you can go earlier or later that week and still get most of the same deals. Nonetheless, when my girlfriend went to Livermore on Monday before Thanksgiving, it was packed. We came here on Wednesday and it was nearly deserted despite having much of the same stores and discounts as Livermore. It is definitely less walkable than Livermore, requiring you to cross the street to get between various plazas. But it is a great way to get 90% of the shopping experience for 50% of the stress.

I don't want to be an old man (ok, fine, pull my finger) but back in my day, outlets were a place…read morefor cheap overstock and seconds, but the SIMON on the Outlets sign is the big reveal that this is just a GIANT SPRAWLING MALL. But, in this case, the "mall" requires you to walk across the lot and the busiest streets in Gilroy because it's divided into four sections (or three zones). And, unlike malls, there's no AC between these stores, no food court, and no sitting areas for guys while our girls are at Pons 4 Less, Bra World or Mops N' Stuff. Bonus for having well-maintained bathrooms at each building. The only skechers seemed to be in the shoe store.

Sadly, I live too far away to visit the retail space, but I have taken advantage of Hollister Soap…read moreHouse's website. To start with, the website is easy to navigate, clean and professional. I placed an order for three different kinds of soap, bath bombs and the soap savers. Shipping was reasonable and it arrived here WAY faster than I expected. I purchased ahead for Mother's Day (after having already tried several different soaps myself- I highly recommend Fred & Ginger. It's my favorite!) Everything arrived beautifully packaged and the scents are to DIE FOR. These are going to make excellent "spa" baskets for my mother and mother in law. Sometimes you just need to treat yourself, and Hollister Soap House is my favorite way to take care of me- and to share that pampering with friends and family!

From the owner: We formulate and produce quality, small batch, artisan soap using pure, simple ingredients from…read morescratch right in our shop.

This review is for the pharmacy only…read more This pharmacy has excellent customer service. I had an issue with my "annoying" doctor not getting around to faxing the refill ok back to them for a medication I take everyday. I was a bit panicked and they were awesome. They gave me a 5 day emergency supply. Even before this happened no matter who I talk to there they are responsible, polite, and clear. It's refreshing.

I'm extremely disappointed with Walgreens' photo/card service. This is now the second time I've…read morebeen let down. The first was when my Christmas cards were not delivered on time, and now this latest issue involved a same-day personalized 24th anniversary card. I was away for the weekend celebrating my anniversary, so I asked my daughter to pick up the card for me. She went in the same day, but staff told her there was a problem with their printer. They said they would call once it was resolved, but no one ever followed up. When we returned home Monday, my daughter had already gone to school. Since Walgreens never contacted us, she later stopped by again to pick up the card. Unfortunately, it still was not ready. This time, she was told I needed to select a different size. She relayed that message to me, but when I went online, there was no option available to choose a different size. As a result, I had to make a card myself on regular paper, which was far less special than what I had originally ordered. After 20 years of using Walgreens for printing services, it is disappointing to see such a decline in reliability and customer service.