For most of my life the story was the same ... Hilton or Marriott, with a few unfortunate instances of Motel 6 thrown in to keep me humble. That's because the only other option used to be incredibly snooty, stuffy and expensive fancy show-off hotels (and I've stayed in most of them as well). Then a few years ago a new kind of hotel started popping up with trendy names, trendy décor, trendy guest policies and yet budget-friendly rates.
The Found:Re is one of those trendy places. At 10 months into operation it's still relatively new as I write this and my first word of advice is don't even read those first dozen or so reviews that blasted them for not being perfect in the hotel's initial few weeks of operation. Not that all is well with them, not after 10 months of operations when we should reasonably expect the opening day jitters to have been smoothed out.
Before going on with this let me make it clear that the Found:Re is NOT downtown nor is it in the heart of any action. In reality it's surrounded by retirement apartments, a nice but sedate park and fun places like churches and libraries. But to get to downtown or to the action you can simply walk out the front door and hop on Phoenix's relatively decent light rail train, which will even take you directly to the airport.
This hotel is stellar, almost out of place in conservative buttoned down Phoenix. The design, the flow, the art, the people, the bathrooms, the knock-your-socks-off balcony suites, the restaurant/bar. And at least while they're new and it's off-season the standard room rates are crazy CHEAP!!
Oh yeah, those bathrooms. The any gender johns in lobby for example, some of which have one-way mirrors so the joke's on the person standing on the other side prettying themselves up while you're in there doing your business watching them (of course the REAL joke is that they're not really one-way mirrors ... those people on the other side can see everything you're doing). The other exhibitionist bathrooms are the ones in some of the guest rooms, the showers have clear glass walls and no doors. If you happen to be rooming with your grandmother or a nun, maybe you may want to suggest they look out the window at the awesome view while you clean up. (Okay some of this stuff isn't really true, but it sounded funny).
The Found:Re is definitely not in the heart of what anyone would call action unless you enjoy watching seniors on motorized scooter races.
Oh, by the way, if you book through a third-party and they don't tell you about the deposit to your credit card or the rather hefty valet fee you can't really blame the hotel, can you? My on-site reservation agent was spot-on explaining all of the above and more. There were no surprises, just a chill way to get out of the house on a Saturday night and unlax at Phoenix's most unique new hotel.
However not all is 100% rosy in Found:re Land. Some of the not-so-good things probably aren't very correctable, like for example the design of the shower pretty much guarantees the rest of the bathroom floor will get flooded. And the cement floors in the guest rooms are sure to give you cold feet. They are among dozens of little things I found that probably looked a whole lot better on the designer's drawing table than in real-life execution.
Then there are some things that aren't that forgivable for a hotel that's been open to the public for almost a year. High on that list are the deer-in-the-headlights wait staff in the dining room named Match (which I review separately). The entire restaurant operation seems to be severely lacking in management. The servers don't know what they're serving and worse, don't seem to care. The open kitchen idea probably sounded like a great idea to someone, but not when you can hear the chefs arguing how much of an "upcharge" to hit a customer with for requesting a substitution. Cringeworthy! The people at the front desk don't act like normal front desk staff in a hotel, and that could be cool but they really don't act cool either ... just bored. The swimming pool area stylistically looks like it belongs in a Motel 6 but who came up with the idea of closing it at 10 PM on a Saturday night? I thought this place was supposed to be trendy and hipster?
With all the concrete and hard surfaces the hotel is one noisy place, you can hear every footstep and hear voices from several rooms away. Add that to the insanely loud air conditioner and the trolley horn right below honking every few minutes and this hotel becomes an earplug mandatory zone.
None of the above is reason to scratch the Found:re off your list, they are just missed opportunities on the hotel's part, many of which are correctable. They need to bring in an outside consultant to give them some advice on how to make what they deliver match what they promise.
The bottom line is the place is a welcome change from cookie-cutter me-to hotels and I'm generally happy with our little staycation visit. read more