Based on the other reviews, I was super jazzed...a little less expensive, supposedly large portions, and hey, they've got "seafood " in their name. Was hankering for salt & pepper seafood - squid in particular, but I wanted more variety, as well. When I saw they had cod, too, I thought "Yes!" So, I ventured off my usual restaurants (I've got two that I frequent for salt & pepper squid) and thought I'd try Fortune Seafood.
Ordered online - tried the night before (for future order) after they closed, but was redirected until the morning, so followed their directions and set the pick up time for 11:30 am. According to their site, they were supposed to open at 11:00 am so that should've given them a half hour leeway.
I timed all my errands perfectly - was supposed to dash in and pick up so I could make it to the Papa John's on the way home for the Parmesan Crusted Papadias for a neighbor (ordered from the car when I first arrived - should've been plenty of time). I already had the cut fruit and cake in the car - both needed refrigeration - so was counting on Fortune Seafood being relatively on time.
BIG disappointment! I entered the restaurant and no one could be seen for about 5 min. I finally called out and a man from the kitchen briefly made an appearance to see what I wanted. Then I assume he called other staff and told them to come to the restaurant because another man and woman about 10 mins later, drove up directly outside the restaurant and came in to apologize. By this time it was about 20 minutes after the pick up time - she took my money and I had to wait another 10 mins. Thus, they were a half hour late in total. Yes, I got an apology but that's it.
If it were my business and the customer came for a pick up and I hadn't even started their order, I would've thrown something in for free. That would've improved my mood. But, since they didn't and I had to drop off a lukewarm Papa John's order that tasted better than the Chinese I got, I'm unhappy with Fortune Seafood Restaurant. They're lucky my cake and fruit didn't spoil.
The size of the orders were not huge for the price...the cod was very tasty though. The squid, however, was a bit tough and not as flavorful as the cod. (It's back to Lucky House for the salt & pepper squid.) The roast duck was very good, but the same I would get at 99 Ranch. All in all, I am not pleased and will not go back. I spent $100 on my first order with them (included even a small tip) just to see, and I've learned my lesson. I really wanted to like this place so I'd have options. Unfortunately, it's now a "no." From a former San Franciscan girl who loves her Cantonese food and who's always on the lookout for food I grew up with (hey, Gung Gung was a chef and my mom wasn't bad either)....*sigh* read more