My husband and I purchased a 2023 Tesla Model S for our son from this dealership, and we had the…read morepleasure of working with JD and Nick! They were both efficient, professional, and extremely knowledgeable about the vehicle we were purchasing. From start to finish, the entire process was smooth, quick, and made car buying so easy for us. We would 100% recommend this dealership to anyone looking to buy a car!

My 32k car ended up costing 43k! Added warranties, signature discrepancies, undisclosed frame…read moredamage... I've been able to connect with other Yelpers who have also become victims to this "dealership". Our problems started with the very first deal handled by Brandon. We later discovered the vehicle we were initially sold had frame damage that was never disclosed to us before purchase. Had that been disclosed upfront, we would have never agreed to move forward with the vehicle. Brandon was also the employee who withheld all of our paperwork when we left the dealership. He told us he was taking everything to the car while changing the plates, but once we got home, we realized we had not been given copies of any signed documents. At the time we thought it was an oversight. Looking back now, it feels very intentional. Thankfully, when we confronted the dealership, we were told the first sale had not yet been funded, so they were able to unwind the deal. We then looked at different vehicle options there instead. What we did not realize at the time was that many of the same add-ons from the first contract had simply been transferred into the second deal. Fast forward months later while attempting to refinance the vehicle, a dealer friend of ours was shocked at how much we still owed. That immediately prompted us to sit down and thoroughly review our paperwork line by line. That is when everything started unraveling. We discovered approximately $8,350 in warranties and add-ons included in our financing contract that we never knowingly agreed to purchase. Throughout the sales process, these products were presented to us as complimentary perks from the dealership. Statements like "this deal comes with X, Y, and Z" were repeatedly used, giving the impression these were included benefits -- not financed products being added into our loan balance. When I started calling the dealership for answers, I spoke with Fernando, who repeatedly referred back to the first deal and openly acknowledged that the same products from the first contract had been carried into the second one. The signatures on the warranty forms are NOT my husband's signatures. When I questioned this, I was told my husband supposedly signed the documents electronically through email. That explanation immediately fell apart because: My husband never signed anything electronically through email. The email address listed on the paperwork is incorrect, meaning he would not have even received the documents they claimed he signed. So how exactly were these forms signed? I repeatedly asked to speak with the General Manager and eventually ended up speaking with Jose (Jose Gonzalez, Sales Manager), who instead of addressing the concerns, asked me: "Why all of a sudden are you pursuing this issue after 5 months?" My response was simple: Because we only discovered these discrepancies after attempting to refinance and realizing something was seriously wrong with the numbers. We eventually went to the dealership in person to confront Omar G (General Manager), and the experience was unbelievably disrespectful. We were laughed at during the conversation while Omar repeatedly insisted: "Nothing we do is illegal." I asked him whether he was aware there are multiple Yelp reviews describing situations almost identical to ours involving undisclosed add-ons and warranty issues. He dismissed them and claimed they were probably made up. I asked for copies of the first deal, and he claimed they were "destroyed" when the deal was cancelled. LIES!!! If that were true, then Jose wouldn't have been able to look at them 2 days prior!!! No customer should: Discover undisclosed frame damage after purchase Leave a dealership without copies of signed paperwork Find thousands of dollars in warranties added without clear consent Question signatures on financing documents Be ignored, laughed at, or dismissed when asking legitimate questions about their contract Please protect yourself: Read every line. Question every add-on. Do not rely on verbal explanations. And do NOT leave the dealership without physical copies of every signed document in your possession.

Massive selection of vehicles, the sales guy didn't seem to know much about the vehicles besides…read morewhat was written down on his phone and of course the waiting around for the finances part. The best part of the experience was Jose Padilla. He was nice and helpful and quick and went above and beyond to help us and get us the best deal. If it wasn't for him I would have left.

This was a great buying experience for a Company work vehicle. Dustin and Esteva were great guys…read moreand easy to work with. Thank you Pacific Auto Center! You made my Friday a good day! Thanks Venco Electric, Inc. Jenn

My experience with Sunrise Ford was wonderful. This was my first purchase of a vehicle from a…read moredealership, and I went in with knowledge, but also a preconceived notion of what dealerships often come with; haggling, pressure, dishonesty, and otherwise unsavory energy. Sunrise Ford however, removed much of that anxiety and concern from my head. I called in Saturday afternoon, knowing what vehicle I was interested in after seeing it listed online I was connected with Larry, who I later learned was a new salesman to the dealership, despite having many years of experience. Larry was able to provide me with the Carfax for the vehicle, as it was used, additional photos, pricing information, and had the vehicle ready and waiting for me when I arrived later that afternoon. Larry was very kind and upfront with all the information I needed to know and allowed me to peruse the vehicle at my leisure. When I was ready to make my purchase, Larry made things simple and guided me through every step and assured me with confidence and expertise. Above all, Larry was kind he was honest and he was fun to talk to and work with. He stayed on top of everything and communicated perfectly. The only thing I didn't get was a bow on my car, but he still made it happen by borrowing one from the showroom so that I could take my photos which he also took for me. With this being my experience thus far, I have no question that they will continue to take care of me should I have any hiccups or questions. Thank you, Larry and thank you Sunrise Ford. Larry, I pray you go very far in this industry.

This is a predatory dealer. They manipulate numbers to rob you…read more My brother in law, an air force active duty airman, went in for a used car. They tried to convince him that 18% interest was normal for a first car. I told them they're crazy and advised my brother to leave that place. When they saw we were leaving they lowered it to 7% which is probably what the bank actually approved. If they started with that 7% we would have bought the car, but because they tried that bullshit, we left immediately. Dodged a bullet there! Don't shop at this dealer unless your life depends on it. They will try to rob you with a smile on their face. Can't believe they would treat someone who serves this country so badly! It's heartbreaking how greedy these shady dealers could be!!

I'm super happy with my van. Hecke has all the vehicles, and they're all equally clean and have low…read moremileage. They can help you with whatever you need and with the vehicle you require; as they say, they have everything.

Well worth the commute! Found a truck that I have been hunting for in my price range. A service…read morebody F 250. Spoke with Alex on the phone a few times and all of his correspondences were quick and professional. Drove out Sunday morning and met with Don. Equally kind and helpful. Answered all of our questions. Gave us a great price. Truck runs smooth. We were in and out of there in less than an hour. Thank you Don and Alex!!

Staff was friendly and knowledgeable about every question and detail we had. Gracie was who first…read moreapproached us as soon as we entered the lot. She was super helpful and got us into a test drive immediately. We then sat down and talked to JJ and his energy was very welcoming and not pressuring AT ALL! Both were positive and brought us into an amazing positive calm atmosphere. JJ was blunt and honest about every step and was able to match what we were looking for! After all the phone calls with banks and finance talk, we were thankfully able to close the deal and walk out with the price we are looking for! All parties are happy and they offer an amazing warranty as well into our closing price! Process was easy not stressful at all and very happy with our car purchase today! Definitely will come back for our next vehicle and will talk to Gracie and JJ again!

Huge thank you to JJ and Renato for taking such great care of me! They made the whole process super…read moresmooth -- from finding the perfect car to getting me financed with no stress at all. Professional, helpful, and genuinely great people. I highly recommend working with them!

Literally horrible not even two weeks into having my Mazda and the check engine comes on took it…read moreback to the dealer they said they will fix it they give me a call back to pick it up because supposedly it was working and ready to go but when I go to pick up the car the engine was smoking up and the rims were all scratched up and with a crack going down the bumper and the car still had the check engine light on.

At first I gave them a good review, but after having the car for less then a week it had nothing…read morebut problems. My 18 year old had to keep fixing all kinds of things on it were still waiting on shocks and yes I understand they're on back order but it's been 4 months. They have a few people that work their and I don't remember the guys name, he was so nice and said we could take the car and they'd fix all the lights that were coming on and check why she had to connect the battery and disconnect everyone she comes and goes. The car wasn't drivable for 2 months. We fixed a few things and went down there to the car place. The guy I had talked to on the phone (can't remember his name) was so nice and kind said he'd make sure everything is taken care of. We get down there and the rude guy said we're not doing any kind of work on this car til you pay the 250 that's owed. Ok that being said , she put over 2000 down and she has paid over 3000 to fix it here and there. I told him to wait til Jan 20 he said no I'm not waiting it's going to collections. I wouldn't recommend this place to anyone we got a bad car and the rude guy told me to tell the financial company that the car was perfect running ( it was for a min) so they'd finance it. The car is beautiful but it wouldn't pass smog if it needed to.

I'm going to preface this review by saying that I have never bought a car before today. I went in…read morehere knowing zero about what to expect, where the day may take me, nor even if I'd be able to afford a single vehicle on the lot. Today was a brand new experience in my life, and it was one for the history books. From the time I stepped onto the lot until I drove off of it, every second was a second well spent. The staff were personable and welcoming, the environment felt safe and clean, and most of all I didn't feel like someone was trying to sell me something. I daresay that I felt more comfortable here knowing nothing about what I was getting into than I would walking into a big-name dealership. From beginning to end my car-buying experience was as smooth as it was delightful, and I'm so happy with the outcome. The vehicle, despite its age and mileage, is clean and drives like a hot knife through butter. After a thorough inspection, everything seems to have been maintained with the utmost attention to care and quality. Come here, give them your patronage, and drive home with a fat smile on your face!

STAY AWAY FROM THIS PLACE!!!! Hope you guys listen. They sold me a truck two months ago and I…read morepurchased it cash. They did not work with me at all on the price!! But that's ok. Here is where it really gets sketchy! The the truck had a bad engine!! YES YOU READ IT CORRECTLY. THE ENGINE WAS DAMAGED. I called them back to discuss it and they told me to pound sand. Their excuse was I should have purchased their 1000$ warranty!!! What a pile of shit!! They are doing zero Effort to really inspect the vehicles before selling them. These people are purchasing cars from auctions and selling them Immediately after! Stay away from this dealership. DON'T BE FOOLED!!! It cost me 5,000$ to fix the engine. Should have purchased a new truck!!!!

I had such an amazing experience at this dealership from start to finish. Joseph went above and…read morebeyond to make the entire process smooth, stress-free, and actually enjoyable. He was knowledgeable, patient, honest, and truly cared about helping me find the right vehicle without any pressure. The finance manager was seriously amazing as well -- professional, transparent, and incredibly helpful throughout the financing process. They took the time to explain everything clearly and made sure I felt comfortable every step of the way. Customer service like this is hard to find these days. I highly recommend this dealership to anyone looking for a great car-buying experience. Thank you again to Joseph and the entire team!

Called in to get price on a vehicle listed on Autotrader. Sales manager comes a long and says the…read morelower price on Autotrader is made up by Autotrader and that the real price is $4000 more. I have never heard such a thing where Autotrader makes up their own price. I spoke with another sales manager and said he agrees that he hasn't heard that one before and would be happy to honor the price on Autotrader.

The welcoming environment at Divine Auto Mall made the experience easy and fun. From the moment we…read morestepped into the parking lot and was greeted by Renato to the moment we were signing the contract with Larry. The owner was kind and listened to our needs. I never felt pressured to purchase, unlike most dealership felt. I would definitely recommend buying your cars here, they have great prices.

DO NOT PURCHASE A VEHICLE HERE! You're better off going anywhere else. Purchased a truck here about…read more11 months ago less than a year and we've already had multiple issues with the vehicle. Within the first 3 months the issues began even with proper maintenance. Finally recently the fuel pump to the vehicle is now needing replacing which costs thousands of dollars. I called the dealership to see if there was anything they could do since they had sold us a failing truck and they said no, not even trying to help us what so ever. Now we are stuck with a 30k loan and a non operating vehicle. All they care about is getting a sale. They don't care weather or not the vehicle works just working enough to sell it. DO NOT GO HERE.

Raymond has been a pleasure to work with. Professional, compassionate, and empathetic…read more After taking my car with so many mechanics I decided to take it to Rock Honda in Fontana. Cost an arm and a leg, but can't go wrong with Representative Raymond, the mechanic, and Honda parts. They figured out what was wrong with the car after unnecessary waste of money with other mechanics. Place is always nice and neat, free , and coffee. Thank you and Happy Holidays & ! 10 for Raymond! Thank you and God bless you.

Visit date: 4/15/26 I had a very disappointing experience at Rock Honda yesterday and feel it's…read moreimportant to share. I came in around noon to explore my lease options, thinking I was nearing the end of my current lease on my 2024 Honda Prologue Elite, which I absolutely love. Raphael assisted me initially and was great, professional, helpful, and welcoming. However, my experience completely shifted when I spoke with Sales Manager Cedric. For context, when I leased my current Prologue in 2024, I put $0 down with a credit score around 650 and secured a payment of $865. At the time, I was making about $90K. Since then, my situation has improved significantly, my credit score is now around 730, my income has increased, and I have a perfect payment history. I have never missed a payment and often pay extra. Despite all of that, I was told I would need to put $8,000 down and take on a $1,100 monthly payment to get into a new vehicle. That made absolutely no sense given my stronger financial profile and loyalty to Honda. The difference in service compared to my previous experience was night and day. I left feeling frustrated and honestly like I was being taken advantage of rather than helped. It did not feel like my best interest was a priority. This is my second Honda lease, and I have been a loyal customer since 2022, but this experience made me seriously reconsider returning. I would much rather work with someone who is transparent and customer focused. At this point, I am open to taking my business elsewhere, because with my current credit, income, and payment history, I know I have better options.