Nick and Jesse helped me get the perfect car. Had all the information about the car and answered…read moreall my questions. Left with a great deal and so happy with my new 2024 EV IONIQ Nick was cool and super friendly. Thank you MD Fontana for everything!

Very shady. Majority of the cars on the lot have structure and sever damage…read more They'll show you the Carfax showing minor damage, and claim that's the only damage, but beware they'll shove AutoCheck in the paperwork and have you sign acknowledgment of the structure damage without actually disclosing it. They also Changed the rate, bank approval, and payment without acknowledgment. I went back not ever 12 hours later and they threatened to have the car towed away if it was left there. They said it was driven off the lot so that they aren't responsible anymore, but they drove it off the lot, not me. They dropped the car off in-front of my driveway. They also refused to give me the contract and all signed documents when I asked, I kept getting the, "yes I'll give it to you later." And it was then emailed once it was infront of my home. They crossed out the lien holder name, and wrote in another without letting us know before emailing us the contract, then when i asked to confirm they responded with, "the approval is with whoever I want. I decide who to approve you with, at whatever rate I want." I have recorded calls with these people. They never provided their real names. The sleezy GM I spoke to over the phone said his name was Alex, there is no Alex at the dealers he said his name was then Will, there is no Will at the dealer. They used fake names, the guy Edgar, fake Will, fake Alex, and JP. They're all shady. The entire dealer is, and it's such a shame. They refused to take the cancelation fee of $750 dollars, only wanted cash. When I said why are changes being made, don't they get audited, he got upset, it hurt their ego, and refused to assist us afterwards. Great credit 853 credit score. They asked for 1k down, and said they got me an 8%. After hours, we got the cash, canceled the contract, and they didn't provide a cancelled contract form. We then walk out, JP followed and laughed said that he did disclose damages and when they didn't. He then said, "you're buying a used car so yeah it'll going to have damage. If you want one with no structure damage a new one." Sooo we did, that's what we get for settling. We drove to a franchise dealer, bought a new NX300 for only $30 more a month, $0 down. They also agreed what they did is illegal. And we didn't drive the car off the lot, and contract wasn't provided till 40 min afterwards, and changed. I have the recorded calls, and interaction while at the dealer. Filing report with the Better Business Bureau. Had to lock credit since they began sending it everywhere to upset us.

Over the past couple of days, my husband and I have been helping my daughter find a replacement…read morevehicle, and today we found an amazing deal at Pacific Auto in Fontana. The entire experience was smooth and stress-free. The customer service was exceptional, and Dominic went above and beyond to ensure every step of the purchase was handled with care. He was knowledgeable, patient, and incredibly helpful in completing the purchase of our daughters new vehicle. We truly appreciate the great service and highly recommend Pacific Auto in Fontana.

Absolutely terrible experience. We drove out to this dealership for a 2014 Ford F-150 Lariat listed…read moreat $13,995. My boyfriend had already test-driven the truck earlier that morning and was under the impression that we could purchase it for around $15,500 out the door, including taxes and reasonable fees. Before going, I looked up the dealership and saw its 2.4 star Yelp rating with over 1,300 reviews. Many of the one star reviews described the exact same experience we ended up having. Unexpected markups, mandatory add-ons, and misleading pricing. I wiiiish he would've listened when I tried telling him this. When we arrived, we were left standing outside in the heat for over 10 minutes waiting for the truck, only to be told that it had supposedly been taken for a test drive. We were then told it would be another 10-20 minutes. At that point, I asked that we simply discuss the numbers. The truck was advertised at $13,995, and we came prepared to pay the listed price plus taxes and reasonable processing fees. Once we made it clear that we were not interested in unnecessary add-ons, the price suddenly jumped to around $20,000. For a USED 2014 truck with approximately 150,000 miles, they were trying to justify thousands of dollars in additional charges for things like door/rubber protection and other add-ons that we never asked for and are apparently non-negotiable to begin with. Almost like that should've been added in the original pricing! When we questioned the massive price difference, the salesman repeatedly avoided giving a straight answer and eventually hit us with, "Well, we have to make money somehow." Yes, dealerships need to make money, but that doesn't justify advertising a vehicle for $13,995 and then attempting to add roughly $5,000 in undisclosed charges once the customer is sitting in front of you. The salesman also tried to explain that taxes and pricing "vary by city," as if that somehow justified the enormous difference between the advertised price and the final quote. In Fontana you can expect to pay 1,300 for the exact vehicle mentioned (not $5,000). I have no idea why he thought it would be worth trying to argue to begin with. Classic bait-and-switch sales tactic. If the truck was actually $20,000 after mandatory dealer additions, then advertise it for $20,000 instead of $13,995. We could have saved ourselves the time if he had simply listened to all those one-star reviews describing the same exact behavior I had showed him IN THE FIRST PLACE. Save yourself the time. Ask for the out the door price BEFORE making the drive, and get every fee and add-on in writing.

Great customer service especially from Miguel. He's very straight to the point, very helpful, gets…read moreyou the right price. Recommed coming with Miguel.

My experience with Sunrise Ford was wonderful. This was my first purchase of a vehicle from a…read moredealership, and I went in with knowledge, but also a preconceived notion of what dealerships often come with; haggling, pressure, dishonesty, and otherwise unsavory energy. Sunrise Ford however, removed much of that anxiety and concern from my head. I called in Saturday afternoon, knowing what vehicle I was interested in after seeing it listed online I was connected with Larry, who I later learned was a new salesman to the dealership, despite having many years of experience. Larry was able to provide me with the Carfax for the vehicle, as it was used, additional photos, pricing information, and had the vehicle ready and waiting for me when I arrived later that afternoon. Larry was very kind and upfront with all the information I needed to know and allowed me to peruse the vehicle at my leisure. When I was ready to make my purchase, Larry made things simple and guided me through every step and assured me with confidence and expertise. Above all, Larry was kind he was honest and he was fun to talk to and work with. He stayed on top of everything and communicated perfectly. The only thing I didn't get was a bow on my car, but he still made it happen by borrowing one from the showroom so that I could take my photos which he also took for me. With this being my experience thus far, I have no question that they will continue to take care of me should I have any hiccups or questions. Thank you, Larry and thank you Sunrise Ford. Larry, I pray you go very far in this industry.

Truly the best car buying experience I've had in a while!…read more I love how Travis and Alex went the extra mile to ensure I was happy with my purchase as well as helping me to make it easy to get me approved before coming to buy my car before driving 70+miles to pickup my 2016 Ford Transit Connect Cargo Van. Super Happy!

I'm super happy with my van. Hecke has all the vehicles, and they're all equally clean and have low…read moremileage. They can help you with whatever you need and with the vehicle you require; as they say, they have everything.

Gracie was very helpful helped all my needs always had answers if she didn't know she found out…read moredefinitely helpful! JJ is great had a lot of information on the product definitely recommend them helping they get the job done!

JJ was great. He didnt come off fake or pushy when I purchased my car. He worked with the numbers…read moreto try and work with the best monthly payment, which isnt bad at all. I have had the car for a couple of months now and so far I am satisfied.

Literally horrible not even two weeks into having my Mazda and the check engine comes on took it…read moreback to the dealer they said they will fix it they give me a call back to pick it up because supposedly it was working and ready to go but when I go to pick up the car the engine was smoking up and the rims were all scratched up and with a crack going down the bumper and the car still had the check engine light on.

At first I gave them a good review, but after having the car for less then a week it had nothing…read morebut problems. My 18 year old had to keep fixing all kinds of things on it were still waiting on shocks and yes I understand they're on back order but it's been 4 months. They have a few people that work their and I don't remember the guys name, he was so nice and said we could take the car and they'd fix all the lights that were coming on and check why she had to connect the battery and disconnect everyone she comes and goes. The car wasn't drivable for 2 months. We fixed a few things and went down there to the car place. The guy I had talked to on the phone (can't remember his name) was so nice and kind said he'd make sure everything is taken care of. We get down there and the rude guy said we're not doing any kind of work on this car til you pay the 250 that's owed. Ok that being said , she put over 2000 down and she has paid over 3000 to fix it here and there. I told him to wait til Jan 20 he said no I'm not waiting it's going to collections. I wouldn't recommend this place to anyone we got a bad car and the rude guy told me to tell the financial company that the car was perfect running ( it was for a min) so they'd finance it. The car is beautiful but it wouldn't pass smog if it needed to.

When we came for this vehicle, we were able to take it for a test drive for almost an hour without…read moresupervision. We checked everything the best that we could. Various reviews here say the vehicles they received had problems. This business sells the used vehicles "as is" so there is no guarantee. We've put close to 2,000 miles on the car already including a long road trip with only minor problems. As they say, "Your mileage may vary ".

So after a year and 4 months with my car that I bought from this scam dealer I paid 6k to get a new…read moreengine for my Prius that I paid 9k for I'm also just adding on another 2k for more work I've done recently totaling to 17k worth of work I would say again do NOT BUY A CAR FROM HERE. I'm gonna be petty and right in Spanish now. Así que, después de un año y cuatro meses con el coche que le compré a este concesionario estafador, tuve que pagar 6.000 dólares para ponerle un motor nuevo a mi Prius --vehículo por el que ya había pagado 9.000 dólares--. Además, acabo de desembolsar otros 2.000 dólares por trabajos adicionales que le hice recientemente, lo que suma un total de 17.000 dólares en reparaciones. Lo repito una vez más: NO compren un coche aquí. Also be aware of self selling practices I went to go look at a car with my girlfriend that she saw saw on road saying for sale when we got there I noticed the guy walking back to his car and letting his wife or potential worker of his do all the talking only for me to recognize him as the dealer who sold me my car recognized him instantly from his big back and small P so I told my girlfriend there was no way we're buying this car plus when I went in there website I noticed that the car was also listed there these guys are a joke and a bunch of scammers if you do go here I'd say go just to make a metal note of the staff stay safe out there folks

Went in today hoping for a miracle with buying a car, and left having that miracle fulfilled. My…read morewife and I were working with not the best circumstances and Ryan and Cash really went above and beyond to help us find something that worked for us today. We were expecting to leave the lot with nothing, or a used car. We're instead walking off with a new car that fit our needs better than anything else. Eternally grateful and excited to drive our new baby home!

If you're looking for a great deal and outstanding customer service, make sure you ask for YZ,…read moreCash, or Raza. You truly can't go wrong with any one of these guys! They go above and beyond to make sure you're taken care of and leave happy with your purchase. This will officially be my 6th vehicle purchased from Fontana Mazda, and there's a reason I continue coming back! Every single experience has been wonderful from beginning to end. The service, professionalism, and way they treat their customers have consistently exceeded my expectations. After six vehicles, I can confidently say that Fontana Mazda has earned my loyalty and my highest recommendation. Thank you to the entire team for another fantastic experience!

Bought a car here recently, only let you test drive on the streets so you cant get on the freeway…read moreto see if the car has any real issues, anyways bought the car, get on the freeway and car does nothing but shake all the way home, get the car to my house and take the wheels off and nothing but rust underneath and everything on the suspension is seized, ended up paying 4k to have the whole front end replaced, everysingle peice of it, i take partial blame for not crawling underneth to look at the underside and even trusting one of these hole in the wall dealerships, but i cant bellieve they sell vehicles in this condition and wont even budge on the price, im just happy a family that is barely getting by didnt buy this car cause they would have been screwed like the other people on these reviews, i would not buy a vehicle here unless you have a mechanic look at it first!!

DO NOT PURCHASE A VEHICLE HERE! You're better off going anywhere else. Purchased a truck here about…read more11 months ago less than a year and we've already had multiple issues with the vehicle. Within the first 3 months the issues began even with proper maintenance. Finally recently the fuel pump to the vehicle is now needing replacing which costs thousands of dollars. I called the dealership to see if there was anything they could do since they had sold us a failing truck and they said no, not even trying to help us what so ever. Now we are stuck with a 30k loan and a non operating vehicle. All they care about is getting a sale. They don't care weather or not the vehicle works just working enough to sell it. DO NOT GO HERE.

Matthew and the Service Team went above and beyond when no one else would…read more I rescued a 10 week old kitten that was wandering on the 215, and somehow this thing found its way into the electronics behind the steering column dashboard‍ I called a mechanic up the street from me and they refused to help, then a crash auto body shop but they outright declined to help. I called Rock Honda and explained the situation and without hesitation, Matthew told me they'd help. The Service Team was able to locate and rescue the kitten. They gave it water and had placed into a cat cage I brought from home. My experience at Rock Honda, from purchasing two vehicles to this animal rescue has certainly earned them continued patronage from me. Matthew and the other individuals that helped should be recognized for this!

1 Star -- Extremely Disappointing Customer Service…read more I received an oil-change coupon from Rock Honda on 7/27/26 that expired just four days later on 7/31/26. I attempted to schedule an appointment, but there were no appointments available until 8/3/26. So when my appointment finally came around today, I was told the coupon could not be honored because it was expired. Seriously? You send a customer a coupon on 7/27, give them until 7/31 to use it, and then have no appointment availability before it expires -- yet somehow the customer is expected to take the loss? I would have expected Rock Honda to recognize the situation and simply honor the coupon. Instead, there was no willingness to work with me, so I canceled my appointment. Thank you, Rock Honda, for the "convenience" of wasting my time. ‍ I understand that coupons have expiration dates, but customer service should include some common sense and flexibility when the dealership's own appointment availability prevents the customer from using the offer. After this experience, I'll seriously reconsider where I take my vehicle for future service. A simple oil change shouldn't be this difficult.