I took this dealership a cashiers check and bought the vehicle that I wanted cash out right. Here…read morewe are 1 month .5 later I get contacted from my credit union that they have not received the title from this dealer showing then as the lien holder through the DMV. I called the owner Jesus on 3 occasions and had 2 semi progressive conversations which were endless at the end of the day. So I reach out to the DMV w the VIN number to find that the vehicle has not been registered nor do they have received any paperwork of sale of the vehicle. which means they have sat on the purchase and paperwork. Now ask yourself, would you find yourself on here writing a informative review as I am as well? ABSOLUTELY!!!

WARNING: DO NOT BUY A USED CAR FROM THIS DEALERSHIP I…read morepurchased a used Toyota Highlander from this dealership, and within one week, the car already needed repairs. All mechanical work is done in-house, and it was hands down the worst repair experience I've ever had. They assured us the car was in good condition and that the engine had no issues - that was not true. This dealership makes the car run just well enough to get past the warranty period, and once something goes wrong, they refuse to help. This place is dishonest and takes advantage of customers. First round of issues (within the first week): The tire pressure sensor light was on The brakes were pulsating and needed new pads and rotors The trunk's closing cushion was loose, causing water to leak inside when it rained (this was never fixed) The right-side seat was coming loose (this was never fixed) We got the car back very quickly, which should have been a red flag. Second issue: About a week later, I drove the car roughly 30 minutes from my home when it began shaking violently both uphill and downhill. It shook so badly that I was genuinely scared to drive it. I barely made it home safely and had to return the car for repairs again. Once again, all repairs were done in-house at their dealership. We didn't get the car back for 1-2 weeks. Third and most serious issue: About a month later - after the one-month warranty expired - the car started shutting off completely whenever I made left or right turns. This happened six times total, including three times in traffic. It was terrifying and extremely unsafe. The car wouldn't restart right away, and when it did, it often took multiple attempts. We contacted the dealership, and they refused to help. While trying to diagnose the issue ourselves, my boyfriend discovered: The throttle body and air intake were extremely dirty After further inspection, we found there was NO OIL IN THE CAR This is especially alarming because we were explicitly told the oil had been changed and the vehicle was "up to code" before purchase. We were unknowingly driving a car with no oil, and no warning lights ever came on. They sold us a defective vehicle and still refused to take responsibility. We lost a significant amount of money on this purchase. This dealership preys on people who need a reliable car and cannot afford to be taken advantage of. Please save yourself the stress, fear, and financial loss - do NOT buy a car from here.

First off: Thank you Lucy and Isaiah!!…read more Second : This is my 2nd vehicle purchase with them, when i first got my very first car (Honda Civic) in 2015 they welcomed me with open arms and did everything they could to help me with my first car purchase. The first car i purchased with them was very reliable, LOW miles and did nothing but GOOD to me. SO, I came back to Pacheco auto sales to look for a more bigger spacious car in my price range because i knew i could trust this place 100% and sure found it! 2016 Honda Accord Ex-L!!! Low miles, like new, clean! (like before) And we even came home with another truck for my father! A 2016 GMC Sierra Thank you Isiah and Lucy for being patient and doing whatever you can to help us get these cars. It was a easy, stress free deal for us. I recommend everyone come and see Isaiah at Pacheco auto sales they treat everyone like family here!

Second time doing business with Pacheco's auto highly recommend very helpful and caring very family…read moreoriented

The buying process went super smooth, they worked with my credit and work history to get a good…read moredeal. I walked out with a 2013 Honda civic coupe with a great deal. I would 100% recommend UAC if you're looking for a decent car with a really good warranty, come here!

Updated/Edited after full experience: Luis is amazing very…read morepersonable and professional. He made solid effort to get us the a deal we were ok with. Luis gets As far as the sales personnel goes I shall not name them, but they really didn't have to do much, we called for a particular vehicle they had, we came in talked, test drove the car and decided we'd move forward and see if we could strike a deal. That's when we met Luis and he was great! The reason I'm giving 3 stars is After we struck a deal and signed paperwork the sales rep asked could I leave a review and pulled out the QR code while we were still in the office and if we could take a picture, I left a quick review. normally I don't do reviews immediately. The review was short vague and basically just praising Luis for his professionalism. However after submitting the review and taking the picture the sales rep gave us the keys shook our hands and that was that. That's when I realized the car hadn't been washed and the gas tank was empty. This isn't my first vehicle purchase in my 40 years on earth. From a customer service perspective it really irritated me. Yes I could have asked hey can you fill the tank and give it a wash, but it's a matter of principle for me. I shouldn't have to. What was the sales rep doing while Luis was working to wrap up the deal? That's when that car should have been washed and fueled up. We were there about 2 hours I don't want to have to now wait even further to see something through that should have already been done. At that moment I knew that the following day I'd be updating this review to give people an honest feedback. I am a big proponent of customer service from start to finish and if it's a matter of me prompting people to do what should have been done, and leaving an honest review I'm choosing the honest review. I'm not there to teach people how customer satisfaction works. Also, the finance person really seemed like they didn't want to be there. I was trying to initiate small talk about the dodgers because they had dodgers gear on. I don't watch sports but he didn't seem as if he was interested in engaging in conversation as he checked his watch. That's when he called in the sales rep to finish up the paperwork which was only a few pages left at that point. Pros: *The process was fairly quick. *Luis *good selection of inventory *willing to negotiate Cons: *seemed indifferent about the customer *Didn't seem to want to go above and beyond with customer interaction and experience. (Except for Luis) *Dirty car *No fuel in car *asking me for a review despite not really going above and beyond to earn the review. Thank you Luis for your service you are why this review got 3 stars and not one.

What a great experience. Ben, Johnny, and Luis have made me feel super secure in the car I…read morepurchased and have gone above and beyond to make sure the car was prepped to my liking. Highly recommend this place to anyone in need of a used vehicle.

I purchased a car with lots of problems that I found out about a month or two after I purchased it…read more It got so bad that I was replacing major parts almost every month until finally, the transmission started to go out six months later. I am very disappointed. I returned the car voluntarily requesting a civil agreement that I would not ask for my money back, but I didn't want it on my credit, but of course I'm not getting any response. I've been told that "I signed a contract "by the "manager ", however, I purchased a car that was a major lemon and would have qualified under the "lemon law ". I beware because it looks like they have lots of cars like this if you read other reviews.

the level of satisfaction I had at this dealership was exceptional! first of my wife was the one…read morewho was in search of a car, we started browsing trough social media platforms and came across a Honda accord that fit under our budget... Fernando was promptly with his answers, timing, and very professional. I never once's felt pressured with the prices of purchasing this vehicle. thank you Fernando for your professionalism!! if you are in the area make sure to ask for him!!

Do you know how hard it is to run a business when you do not have a reliable vehicle? Some people…read moredo not have the luxury to check out everything a salesman tells you when searching for a new car. You tell them you need something reliable that will get you through the Cajon pass every day. "We have the right car for you." This guy even went as far as saying he has one just like it at home and they are great reliable cars and that this vehicle was checked out to make sure it had no issues. This car has been a nightmare from the start. I give the dealership credit, the owner did have a major issue repaired on the car but now it's something else. It's always something else. We are losing business because our customers cannot count on us being there everyday. I said from the start, "Please just trade it for a reliable vehicle." As consumers in this state, we have the right to demand what we paid for. You, by law, are expected to sell us something to meet our needs. That's the law. Your salesman knew what we required from this vehicle. So many people in this state are unaware of our rights so they get played all of the time. At least the loaner car was reliable. Not one problem with that car. That's all we asked for was something reliable and the law says, that is what we shall get. When you walk into a burger joint and you ask for a burger, you are not served chicken. Anything but a burger is not acceptable and that is the law no matter what it is you purchase. I give the owner credit, he did try to make it right, but it still is not doing the job it was purchased to do. When this car does not make it down the hill to open, not just one employee misses work, we all do so we just don't open! Just had to see this car pull up on a tow truck again. No business, again because we couldn't open and I am ready for a nervous break down. $1400 IN RENTAL CAR FEES AND OVER $5000 in LOST BUSINESS INCOME. Just the stress and time this has costed us a law suit in the making. I'm done threatening. This car should have been traded off from the start. This dealership thinks its worth so much then take it back

Great experience! I met with Kiara at 10 this morning and was approved and left with a new (used)…read morecar by 11:30. A very easy and painless process.

Absolutely unprofessional. I made an appointment with Eduardo for a specific car. I spoke with the…read moredealer on a Friday and scheduled the appointment for Monday. I drove over 30 minutes and the guy knew where I was coming from. I get there and he tells me the couple sitting in the other room just came in that day and bought the car I made the appointment to buy. Telling me it's first come first serve and that he can order me another car and I can wait for it to come in. I walked out without a word. Why are they scheduling appointments on a promise for a specific car if they are just going to sell it to someone else. When I called for the address 45 minutes prior to the appointment I should have been told the car was sold. Instead you wasted my time and I had to drive all the way there because they thought I would still buy a car from them. They lost 2 sales because my mom was going to get a car through them as well. we are both going somewhere else.

Val was very very helpful highly recommended coming here for next or any new car purchase she was…read morealso very attentive thank you

Estefania was fantastic to work with. She was incredibly patient throughout the process and…read morecompletely transparent about everything. Highly recommend!

I had gotten a ram 1500 single cab truck from here not even 3 months later and the engine had given…read moreout with only 70k miles it was supposed to have warranty once i called they said to bring it in and told me once i got there that the warranty didnt cover the engine and that there was nothing they could do about it i was stuck with a 20k payment and the truck wasnt running i had to take it to a shop to get the engine rebuild for 4k and it didnt last me but 2 weeks running so at this point the truck was no good i wouldnt recommend this dealership to anyone becareful people dont make bad investments!

I had been on the hunt for a clean Grand Cherokee SRT. Went to several other lots and looked at a…read morelot of junk. They were all very high priced and in need of attention. Found one on the internet at Best Deals and decided to take a look. Nice clean well taken care of SRT. I was pleased with the way they do business. No pressure sales, no bs story on the vehicle, provided a carfax upon request, and as others have stated, no added fees. Javier was easy to work with, honest and no BS. We walked out of there with my dream car at a reasonable price and felt good about our purchase. Thank you Javier.

Staff was friendly and knowledgeable about every question and detail we had. Gracie was who first…read moreapproached us as soon as we entered the lot. She was super helpful and got us into a test drive immediately. We then sat down and talked to JJ and his energy was very welcoming and not pressuring AT ALL! Both were positive and brought us into an amazing positive calm atmosphere. JJ was blunt and honest about every step and was able to match what we were looking for! After all the phone calls with banks and finance talk, we were thankfully able to close the deal and walk out with the price we are looking for! All parties are happy and they offer an amazing warranty as well into our closing price! Process was easy not stressful at all and very happy with our car purchase today! Definitely will come back for our next vehicle and will talk to Gracie and JJ again!

Huge thank you to JJ and Renato for taking such great care of me! They made the whole process super…read moresmooth -- from finding the perfect car to getting me financed with no stress at all. Professional, helpful, and genuinely great people. I highly recommend working with them!