I really don't like using Yelp to complain but sometimes it is what it is. I have a dear friend in Scotland. She ordered flowers online through www.fromyouflowers.com, which apparently contracts with Forever Lilacs, because that is who ultimately delivered the flowers.
These flowers were ordered well in advance and supposed to be delivered on Friday, January 17th.
They were supposed to be shades of light purple in a clear vase.
They were delivered at 8 pm on Monday, January 20th. And nothing is light purple. The vase is a deep reddish purple, and the roses are pink. The florist got the phlox right, but that's it.
Why does this matter?
Because January 17th was my late daughter's birthday, and purple was her favorite color. Our dear friend wanted that color of flowers on that specific day, as we lost our daughter just 6 months ago; she wanted to remember her on what would have been her birthday with something that she would have loved.
The wrong colors, and three days late? I'm just glad the florist who provided her funeral flowers wasn't operating like that.
As if that's not enough, when the flowers did not arrive on time our friend was told via email we would recieve an upgraded arrangement and an apology.
We received neither.
Postscript:
I really felt uncomfortable leaving this negative review. What if somehow this florist hadn't gotten the order until Monday? What if it was the internet company's fault?
My review stands as written.
My late daughter made desserts for a well known Seattle restauranteur. If she was to provide chocolate eclairs for the Paramount Theatre on a specific Saturday, a dead car battery earlier in the week and a lack of chocolate on hand the day the desserts were due would not have made it acceptable to show up the following Tuesday with cream puffs.
That is not how a successful business is run. read more