We would give you a 6 if we could. Working with Nicole on the phone made the process seamless. She understood just what we needed. Kimberly created a beautiful bouquet. We were pleased with the entire interaction. read more

Williams Flower & Gift - Florists Near Me - Tacoma, Washington

Paid $113 to have flowers delivered with a priority delivery. Missed the priority delivery. Missed the recipient because of the late delivery. Flowers arrived wilted. Issues with website where I was double charged (refunded after the fact). Don't even try to put any á or ñ in the message because it will come out looking like computer code. Embarrassed I sent these flowers. Will never order from Williams Flowers or recommend them. read more

Williams Flower & Gift - Wilted flowers - Florists Near Me - Tacoma, Washington

I have been fortunate in my life to receive dozens of flower and plant deliveries - regardless of where I lived and I have never walked up to my porch wondering what was on my deck. I have no other word than hideous. The amount of dead and broken leaves, yellowed leaves, damaged leaves.... left me speechless. read more

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I would give zero stars and will have to reach out to my credit card tomorrow saying FRAUDULENT CHARGES from this "company" if I don't hear soon. THURSDAY we ordered flowers to be delivered the next day to my daughter's work. The next morning they emailed saying they didn't have the exact flowers and sent a picture of what they would deliver. See picture of what I ordered and what they prepared. I was flexible enough with the changes. My daughter came home at 6:00PM and I was excited saying did you get anything and she had no idea what I was talking about. She said she got a weird text at 4:15pm saying, "I'm in lobby come get flowers". THIS WAS SUPPOSED TO BE A SURPRISE!!!!. If the company can't locate my daughter's work (which I did put the title of company on the order sheet!) why would you NOT call the purchaser? She thought it was a scam bc it was an odd text - as she was not expecting flowers so she didn't go to the lobby. Again - why would you NOT call the purchaser if you can't locate an address. Why would you call the person getting them?? I was honestly so pissed that I called at 6:11pm and employee put me on hold and then said she reached out to the driver and they had ONE more delivery and then they would come to our residence instead. IT IS 10:00PM and NO flowers have been delivered. This is absolutely unacceptable. We ordered the day before, we paid $125, and now really concerned how legitimate all this is. UPDATE: At 10:26PM (!) flowers that were to be delivered to a workplace during the day were delivered to our house late at night. read more

Williams Flower & Gift - what ordered from website - Florists Near Me - Tacoma, Washington

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My husband ordered flowers for me for Mother's Day which of course is a super busy day; however, for what he paid the flowers should have been fresh and not look like they'd been sitting around for weeks. Would never order from this establishment again. read more

Williams Flower & Gift - Poor condition of the flowers - Florists Near Me - Tacoma, Washington

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They sent me a photograph of the bouquet I ordered that was ready for delivery. I ordered a bouquet with pinks and and purples that was light and cheery for my husband's ex-wife's birthday. The picture they sent was all red flowers. It looked like it was thrown together. The types of flowers didn't even go together. I quickly responded to the email, then called them to make sure not to send the red bouquet. They said they would make a new one. My husband's ex sent me a picture to say thank you and it was the red bouquet. It was a really disappointing experience and I won't be ordering from them again. read more

Very disappointed in my flower arrangement. They didn't clarify that I'd be getting a completely different bouquet. It was super cheap and ugly looking. I feel totally ripped off. Buy elsewhere !! read more

Williams Flower & Gift - what I got... not autumn-y at all /: - Florists Near Me - Tacoma, Washington

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Paying $70 for flowers that were already dying or dead is outrageous. Scheduled a week in advance and it looked like they had been sitting for a week in the same water. Disappointing. read more

Williams Flower & Gift - Flowers - Florists Near Me - Tacoma, Washington

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Absolutely terrible experience. The flowers they delivered looked cheap, old, and half dead . nothing close to what was advertised. For the amount of money charged, this honestly felt like a scam. The arrangement was sloppy, wilted, and embarrassing to give to someone. It's clear there was little to no care put into the order. I would never order from them again and would strongly recommend others avoid wasting their money here. read more

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My son bought me flowers for Mother's Day. Since he lives in another state, he trusted this company to provide a beautiful, quality arrangement -- especially considering their prices are far from cheap. What I received was unacceptable: dead, wilted, disorganized flowers that weren't even delivered on Mother's Day. After complaining, they promised him to send a replacement arrangement right away. Several days later, I received another disappointing bouquet with flowers losing their stems, wilted blooms, and shriveled fillers. This is exactly why flower shops are becoming a thing of the past -- poor quality flowers, poor customer service, and delivery drivers who simply don't care. I felt so bad for my son, who trusted this company to help make Mother's Day special. When i called and complained about second arrangement, the manager actually made excuses for the flowers. Proof is in the pics. They did not provide flower arrangements my son paid for, I hope they had the decency to give him his money back since they did not provide merchandise that was ordered. read more

Williams Flower & Gift - 1st delivery - Florists Near Me - Tacoma, Washington

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my nephew sent me a pic of the flowers that I ordered for him. It looked like absolute crap. Nothing like the website pic and not even presentable. we were embarrassed. the venue that received the flowers asked the florist to make it right but they refused. read more

Williams Flower & Gift - Florists Near Me - Tacoma, Washington

I ordred a sympathy elegant design and stated that and they used cheap flowers with a pumpkin design which was obvious my order was not adhered... when I called they were VERY rude and not helpful at all. I am beside myself and would ABSOLUTELY not recommend them even if that is the only floral person you can find.. it is worth not having same day delivery if this is the service you get. In fact, if this was not for a sympathy and was for fall, it still looked pretty bad for over $120 and I wouldn't use them regardless. :( read more

I will never order from this shop again. They called me the morning of my delivery to say they didn't have the correct flowers that they would make the bouquet with different colored flowers. They also said they would upgrade my bouquet, I asked how they do that since I already paid for the biggest arrangement, I was told "they will add more flowers". Photo 1, What I actually ordered!Photo 2, The photo they send me of what they wanted to deliver and felt was like what I ordered. 1. Not even in an arrangement 2. Wilted flowers 3. Dead and brown leaves 4. Roses are fully blown out would not last but 2 days. After texting the replacement photo to me, I called and said absolutely not, refund my money that is horrendous. They said they would refund me but don't know when. I did get a refund, but I would never support this shop again. Horrible quality, horrible arrangement, dead flowers and expensive. I paid $152 for that?!? No Way! read more

Williams Flower & Gift - The bouquet that I ordered per their web site (except I ordered premium size). - Florists Near Me - Tacoma, Washington

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I have used Williams many times in the past with pretty good success, however this time was a real miss. While they did call and say they didn't have "ALL" the flowers in the arrangement, they said they would substitute a couple and give me an upgrade. When the recipient sent me a photo of what was actually delivered I was shocked. Basically a bunch of big leaves and a couple of wilted Gerbera daisies and roses tossed into a jar! Apparently they also ran out of vases. It looked like someone was cleaning up their garden for Fall and just threw it in a jar. To be fair, when I complained they offered to re-do and they did. Their second try was...better which is why I'm giving them 2 stars, but certainly not at all what was shown in the picture on the website. I called and spoke to Tammy who was actually quite rude. The fact that they tried to pass off this sad arrangement and my interaction with Tammy, tells me that I'll be ordering flowers elsewhere. While I very rarely complain, I order tons of flowers for my work and I need to know that clients won't receive something like this. read more

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They did a great job, got the delivery there same day and way faster than I was expecting. The flowers looked beautiful too. read more

Williams Flower & Gift - Roses, lisianthus, hydrangeas, wax flower - Florists Near Me - Tacoma, Washington

This was my first (and last!) time using this florist. I wanted to send my friend a lovely bouquet for her birthday. I had high hopes because their website looks professional and the photos seem to depict beautiful bouquets. I ordered an "Artistic Designer's Choice" bouquet for $75, with tax and delivery the total came to $96. That's a pretty good chunk of change, and I expected something nice. After placing my order online I called and spoke to make sure the order came through, and to verify that it would be artistic and special - I also specifically asked for no carnations. It's the end of June and there should be an abundance of flowers to choose from. The photo I was texted prior to delivery showed a very ordinary looking bouquet made of carnations and white daisies. Nothing special, nothing "artistic". For almost a hundred dollars, this was unacceptable. I immediately called and voiced my concerns. After quite some time on the phone with an associate, I was assured the bouquet would be remade by a different florist, there would be no carnations, and it would be artistically made. This all took place around 8:00am. Several hours later, at around 1:00pm I was texted a photo of a bouquet with one peony, two droopy roses with brown-edged petals, and a tropical flower. Since it was late in the day and they said the order wouldn't be delivered until sometime between 4p-8p, I didn't have much choice but to approve it as I wanted it to arrive on my friend's birthday. I was hoping it might look better in person... that maybe there were more flowers on the other side that I couldn't see in the photo. It did not look better in person. It looked worse. It was so small, even smaller than the photo depicted. It contained literally only FOUR FLOWERS in the entire "bouquet" - 2 old roses that looked like they'd been sitting around for a week already, 1 peony, 1 tropical flower. $75 for 4 flowers. I will never order anything from this florist again. Their website is misleading, and the bouquets look nothing like the photos. I could have gone to Trader Joe's and spent $75-$95 on flowers and created a huge beautiful bouquet. This was utterly ridiculous. UPDATE: I'm not able to reply to comments, so responding to Williams Flower & Gift here. There's nothing to be done now as the sub-par bouquet was already delivered last week. And I buy garden roses all the time, and I grow them as well - zoom into your photo and you can see the brown edges in the outer petals and the droopiness. At the very least those outer petals should have been removed. read more

Williams Flower & Gift - 3 flowers + 1 tropical flower - $96. Ridiculous. - Florists Near Me - Tacoma, Washington

Horrendous and a scam. I paid over $100 and the bouquet looked NOTHING like what I ordered. Also, the note they sent read "Happy Birthday Momma??-- " it was so ridiculous it felt like a joke. When I emailed them pictures they refused to acknowledge there was an issue. read more

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They did not deliver what was purchased and they refused to give my 85 year old mother a refund. I feel this is a fraudulent business. read more

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NO, NO and Hell No! Beware. You get really crappy service and you dont get what you pay for. Well a few things were off. #1 within 4 hours of placing the order, I get an email saying they may not have the flowers I ordered are not in stock and they will substitute. Called. It is standard they said that they send that email out to everyone. #2 Delivery Day. They drop the flowers and chocolates at the door without knocking. I got an email saying left at door. So I called yet again. Yep, no one answered and they just left them there at the door - but they DID have her number. I called the recipient right away and she said no one was there - NO ONE KNOCKED - She was home and in the living room even. I told her to check the front door. Sure enough. On the ground is the order without any notification that they were there for her. I even left a $13 tip with the order hoping it encouraged extra service. #3 I don't believe I got the $95 "Fancy Order either. The lesser traditional bouquet looks way better then the fancy that she actually actually received. Should have just ordered from Safeway and saved a hundred bucks or so. NEVER again and I am going to complain on EVERY SINGLE media site. and file a complaint with the Williams Flower & Gifts Corporate office. read more

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Absolute scam of a business. Paid an extra charge to get "express delivery" to have the flowers delivered BEFORE a certain time. Received the picture from the florist and already I knew it was no good. Picture looked nothing like it did online. Poor quality flowers already wilted and lacking any kind of color. Called customer service in the afternoon asking to be sure the flowers would be delivered within the time frame I paid for. They said yes, but then said "just for fun why don't we just put a back up address on there". Yeah.....getting worse here. When there was just 8 minutes left to the deadline I once again called customer service, only this time to be put on the phone with an EXTREMELY rude agent. When I asked if I would be getting a refund for the deadline being missed they said "I don't know" and then proceeded to make me feel guilty for even having to pay to have something delivered express. Ridiculous. And then guilt tripped me because there was still 8 minutes to the deadline. So I waited. And called again 30 min later. This time I'm convinced my call my screened. I was hung up on twice. Finally when the phone was answered the agent assured me they'd call me back. They didn't. I called an hour later. Still no flowers. No update on where they were. At that point they had missed the window in which they could be delivered. It's not 4 hours later and still no flowers at the back up address. What a joke. I should be charging for the amount of time I lost dealing with this. I will be requesting a full refund / disputing charges. read more

Williams Flower & Gift - Wilted dull flowers for $180?!?!? - Florists Near Me - Tacoma, Washington

Ordered flowers to be delivered on Friday before Mother's Day. Did not get delivered Friday, Saturday or Mother's Day - Sunday. Had messages that said couldn't deliver - no one home, said delivered on Saturday. Sent message on Monday to cancel order (after other messages) and they delivered flowers on Monday. read more

I live out of state and wanted to make sure that I found a local florist for a special flower arrangement to be a delivered on Friday before seeing the family on Saturday afternoon. I ordered through their site and got a message right away that some of the flowers may not be available, but that they would carefully select flowers that would represent the arrangement I had chosen. I then received an email and a message with the picture of the flower arrangement and it's even better than what was pictured on their site. I truly appreciate the communication and the attention to detail, and it was clear that the flower arrangement was made with TLC. read more

Williams Flower & Gift - Flower arrangement - Florists Near Me - Tacoma, Washington

My experience was truly amazing. I deeply appreciated how they honored our wishes, from following the color scheme we requested to referencing the picture we provided to ensure the final arrangement met our expectations. They took the time to answer all of my questions with patience and care, which meant a great deal during such an emotional time. The spray was created for a dear friend's funeral, and it turned out absolutely beautiful. Thank you for your kindness, attention to detail, and exceptional work. read more

I've gotten half dead flowers 3 or 4 times now. Do NOT Oder from them! And of course I can't reach anyone the phone. Awful florist. read more

Williams Flower & Gift - Dead flowers - Florists Near Me - Tacoma, Washington

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Update: After following up again, I found out that the flowers were actually delivered to the wrong address. The florist tried to recover the flowers and chocolates from that incorrect location but couldn't get them back. The next day, they sent me a new bouquet instead. They also admitted that there's poor communication between the drivers and the florist because the drivers are independent contractors. They told me they would refund the express delivery fee and the chocolates since those weren't part of the re-delivery. Although they eventually tried to fix the mistake, the whole experience was extremely frustrating and showed a serious lack of coordination and accountability. read more

My boyfriend tried this florist twice to support local business, but the quality of their flowers is terrible--dead the following day. The description on their site also does not match what they deliver. Never again. read more

Williams Flower & Gift - Dead flowers - Florists Near Me - Tacoma, Washington

Ordered flowers to my wife's work for her birthday, paid express fee to make sure they arrived before 3pm... I called them at 4pm as I hadn't heard they were delivered yet, come to find they weren't going to be able to make the delivery before my wife was leaving the office. They offered to deliver them to my home, possibly the next day and refund the express fee... but at that point the whole purpose of ordering the flowers was lost... Very disappointed. read more

I've never used Williams Flower before, so I was a little nervous, but their arrangement was beautifully done. My friend loved it and said she'd definitely use them when she needed flowers. Their customer service was very professional. They sent me a preview photo of the arrangement which I appreciated. The flowers looked fresh and of high quality, and were artfully arranged. I would definitely use them again. read more

Honestly one of the worst places to ever get flowers from. The poor employees look over worked. And they never have any of the flowers in stock and constantly getting substituted. The flowers are always wilted in some of my arrangements have been delivered with mold. I could even tell when I came into the shop 2 times within the week and they had an awful selection. The water is never clean. For the amount of money and delivery charges it is not worth it! Go to any other florist in Tacoma. read more

After reaching out to inform us they delivered the wrong arrangement to our house, the people at Williams were quick to correct and delivered the correct arrangement I had ordered! Thank you! read more

Williams Flower & Gift - Flowers - Florists Near Me - Tacoma, Washington

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I can't comment on the quality or presentation of Williams Flower & Gift because I never received the flowers. They were delivered to a different location. First time utilizing this business and subsequently the last time also. They were for my wife's 70th birthday and while it was still a wonderful celebration the lack of a beautiful display of flowers was a hole in my enjoyment. read more

Vicky did a wonderful job on flower arrangement. Vicky proved the type of service everyone is looking for. The price was will worth it. Vicky Sent picture of arrangement and asked if I was happy with it. You do not get that kind of service anymore. read more

Such a wonderful Florist to order from So impressed with the Communication and beautiful arrangements Thank You Juli Miletich read more

We are so happy with the beautiful bouquet you created for our niece and her finance's engagement. It is truly spectacular!!! Your special gesture of sending us a photo prior to having you deliver it to ensure we were happy with the bouquet was so appreciated. Thank you so much! read more

Communication was spot on. Pictures sent prior to delivery were clear, close up and showed very pretty design with flowers at the perfect opening stage. Very impressed and happy. read more

My order for a plant arrangement was beautiful. Contact with them was easy and they replied in a timely matter. Thank you Williams flower & gift. read more

Very pleased with the results. Sent flowers to my long-distance partner and we were not disappointed! They emailed and texted me before delivering the flowers to make sure everything was in order. Great business and I will definitely order from them again! read more

Unfortunately I've ordered twice from this florist and both times I did not get what I asked for. First time it was for a New Born arrangement I ordered a premium arrangement and got a standard one, second again for a new born ordered their red wagon premium arrangement and received a elephant one that said was out of stock on their web site a premium arrangement should never have a filler flower (carnations), after calling them and complaining about it she said a email was sent to me to tell me about the change, I think a phone call would have been nice because we are all not checking email first thing the morning. I live in CA if I were in Tacoma I would have definitely returned these back to the florist. read more

Williams Flower & Gift - Nothing premium about this arrangement carnations should not be used! It's a filler flower - Florists Near Me - Tacoma, Washington

originally I gave this business a bad review one star because they did not honor my request to change a bouquet and then said they did . Later they apologized and offered to make it right . Errors happen and I appreciate their forthright attitude . I recant my earlier review read more

Beautiful bouquet, love that they send you a picture and give you a chance to call before they deliver it.