I don't expect much from forever 21 however I've never had a horrible experience. The closthes compared to other stores are affordable however they are not ment to last. It's short term fashion. The selection is what's trending. Good luck finding anyone to help because they won't. Clothes all over the floor. Kids running around. It is what it is. It a good place to find a cheap outfit. That's about it. read more

Imagine having several employees a long line and having 3 employees standing by the same rack of clothes for the entire time. Meanwhile you have one employee waiting on some sort of override, and one other employee servicing all the people. The perception is poor. read more

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Stephanie stated I am unable to return an item because it was not in the bag. No where on the return policy does it state that I can't return the item. I also spoke with the store manager Brianna and she also she is not going to accept it. I would like to get into contact with Tyler. It is really unacceptable behavior. I came to this exact location last week and did a return no issues at all. read more

Came in to buy some sweaters for my daughter. Not too many choices and the ones available were all cropped sweaters so if you wanted to wear it to be warm then not really a good choice . The displays were nicely arranged. Eventually got her some tanks for layering. Prices are very affordable and the store has a lot of cute clothes for teen girls/young ladies at an affordable price. There is also young men's clothes available but I didn't shop in that dept today. read more

They never answer their phone..... would be nice to get a hold of someone to help me with a question about an online order

This review is for the GENERAL MANAGER who worked on Monday 01/25/2021. I ordered $600 worth of clothes on their website. And obviously some of them didn't look good on me so I decided to return them. I came in with a big bag of clothes to return, and the general manager was irritated helping me out. She was like: "you owe a business or something?!?". She seemed very annoyed due of the amount of clothes I was returning. Thb, it's none of your business. I understand I brought a lot of items to return, but I shop online a lot and if they don't fit I have to return them somewhere, some how. However, she seemed irritated the entire transaction. 2 of the items didn't come with tags. Because forever 21 just started to stick their tags onto the plastic bags that the items came with nowadays. I don't mind if they just explain to me nicely. But the GM was rude saying that I should have known to keep the plastic bags. So it's my fault that your company stop attaching tags to the items?!? So the policy is we can return as long as the tag is attached right?! Well you can't return if the company doesn't put a tag to their items to begin with. What a joke! So I ended up returning about $120 including tax. THAT'S NOTHING COMPARING TO THE ENTIRE $600 ORDER. So you gave me shit for return $120 worth of clothes, are you going to give me a trophy for the rest of $480 that I spent? read more

Forever 21 - Accessories Near Me - West Covina, California

I really want my money back I bought ZC earrings for almost 6$ and it doesn't fit my ears it pops right off and she says I couldn't return it, she was also struggling with other peoples orders mistaking someone's else's order read more

I walked in 3 minutes before their closing time unaware they close earlier on Sundays.. not even 5 steps inside and one worker yelled at me from across the store saying "ummm you know we close in 3 minutes?" . Made me feel like I shouldnt have stepped inside. I havent been to a forever 21 in years before this and now i doubt i ever want to go back. If they didnt want customers, they should lock their doors read more

Service is so freaking horrible staff doesnt know anything i asked where the leggings is she said in the corner i didnt even see it so i asked her again and she pointed me its downstair so i went i asked another staff again she said its upstairs i was like wth and she just smile sisnt even help.. read more

Pls don't waste your time on going here, they gave me a bad customer service and before I went I called so they can put some items for me on hold and when I got there they told me that they did have them anymore, just wasted gas driving all the way from Burbank to here for NOTHINGG!! read more

OMG! I love this new Forever 21 that just opened last week at the West Covina Mall, it's so awesome and gigantic!!!! It's 2 stories and has a section for everything and even has a fancy escalator in the middle. The employees were actually very helpful, much better than most Forever 21 employees, lol. They have tons of great cheap clothes and an awesome accessory section upstairs. There's even a Prom dress section that I wish they had when I was in High School and looking for a Prom dress. There's also many new exciting lines released within the Forever 21 collections like Twelve by Twelve and the other retro looking one. They also have a Men's section, which I don't care about, but it's there for anyone that's interested, haha. If you're in a rush, it's hard to browse through this store quickly, because there's just so much stuff to look at everywhere. This Forever 21 is really nice and organized, I'll at least enjoy it while it's nice and new. I love this store and am going to really enjoy shopping here from now on. read more

This forever 21 sucks. I made an online purchase and decided to return a couple items that didn't fit. They hassled me. They said that since I paid with Apple Pay that they were an able to refund my debit card. Long story short, they said all that they can offer me is a gift card. I've been shopping at forever 21 for a long time and this is the only location that has ever done this. The cashier was a scam. Don't come to this location. Bad customer service. read more

Came here to return some items and end up purchasing more received excellent service from the manager Andrew. I really enjoyed coming to this Forever 21 I never have an issue that the manager can handle. read more

Forever 21 - Store items - Accessories Near Me - West Covina, California

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Don't go here . I came all the way from Moreno Valley to look for some things for edc and the girls up at the cashier we're looking at me all suspicious . And I said is there a problem . They said no. So I went ahead and tried on things and there was some shorts with a top together but I only wanted to try the shorts so I tried them on , loved them and asked if I could just buy the shorts which I got told no . So I said ok I'll just them together oh well. and went to the front to pay. Once I paid I left and the same girl who was told to keep an eye on me in front of me before I went to the fitting room chased me outside to check both my bags , one from intimate basics and the forever 21 because the 'sensor' went off . And I told her 'the sensor didn't go off, I've worked at forever 21 before I know the sound of it , just tell me who your manager is so I can talk to them and let them know how embarrassing it is to be chased outside because the so called sensor went off . Thankfully I'm blessed to afford what I wanna buy so I promise you I didn't take anything like you guys thought I was because I can buy it. '. She just told me 'you mightve taken something so I gotta check.' So she check and saw I didn't' and just went back . I've worked retail and if someone looks suspicious I just tell my manager so they can go and ask them , not send some girls to keep an eye on me. Just come up to me and ask to check my bags . Don't just run out and say all loud that the sensor went off and that I might've taken something all loud. read more

Forever 21 - Accessories Near Me - West Covina, California

This Forever 21 location is rather on the smaller side, compared to the location in Arcadia at the Santa Anita Mall. I have never been to this location until a few days ago. I didn't find what I was looking for on this visit, but still browsed around since I was there. When I walked into the store I was greeted by an employee right away. But I just kind of felt strange for some reason because she didn't really look like an employee. She looked like she was shopping for herself, lol. But I knew she was an employee because of the employee badge card thing she had around her neck and also a few shopping bags on her shoulders to give out if a customer wanted to put their items in while shopping. Since employees here dress pretty trendy, it is hard to distinguish who is an employee here and who isn't it. Anyways, just thought this location is just a-ok and prefer to shop at the Arcadia one for more variety and larger clearance section. read more

answer the phone bro !!! ive been calling for two days for yall to hold an item and its impossible

Came here around 7pm on a Saturday. Stood in line to pay for the clothes. 3 people chit chatting and messing around behind the counter. Wondering how long it would take them to call me up. They made eye contact and continued to chit chat. While still standing in line, I asked the 4th guy if the line I was standing in the right line to pay? He tried to get their attention by repeatedly telling the 3 stooges to help me. Did they? Yes...after 4 times he had to repeat himself. I guess they cared about flirting with each other. read more

I got over 6 items to try & when I went to switch it out, the short, chubby, blonde, Hispanic employee scorned, "How many do you have? Next time, wait for me." Ok, someone took my dressing room on the way out. Since there were so many open, I slipped into another on the other side. If I was as fast as she jumped to conclusions, I'd join track & field, & stack the clothes like bricks. Uyen was really nice, patient, & helpful in setting up a rewards card for me even though the line picked up later. Uyen's to thank for the other girl not completely ruining my shopping experience & giving less stars. read more

Customer service is NONEXISTENT. Called for a stock check and was immediately put on hold for over 6 minutes. Then called again with no answer. I'm sure there are a ton of employees working the floor at such a huge store, so there's really no excuse. Customer service should always come first. This happened during opening hours too, which makes it even worse. C'mon people! read more

Customer service is horrible. I bought a jacket here, and I wanted to return it about 15 mins later because I came across a better deal in the mall. I got back in the long line to return it, then the lady said I can only exchange it or receive store credit. I showed her the receipt and pointed to the time it was purchased, which was 15 mins earlier. I asked 'Is there anyway you can make an exception? Because I just bought this.' She rudely responded, 'No! I don't know if you did something to it.' I asked if I can speak to the manager, which she said was not present at the time. Then in the rudest tone of voice she says, 'So are you exchanging or want store credit?' I decided to keep it. She pretty much threw the jacket in the bag and shoved it to me. Such a shame...because when I bought the jacket, the guy at the cash register was very friendly and had a positive attitude. The lady on the other hand, seems like shes mad at the world. Yes, the store was very busy (12/23) 2 days before xmas. If the other workers can work in that environment with a smile then that lady should as well. I understand if I cant get cash back, but dont give me an attitude about it. read more

I went here as a single father shopping for my 10 year old daughter not knowing where to even start. A salesperson by the name of Diana went way above and beyond going up and down to help us for picture day. Thank you Diana! 5:30pm on Sept 7, 2021. read more

Customer service is horrible. The Asian store manager Jolie was rude and asked ME why the tags, which were still on the article of clothing I was returning, "were on the clothes like that? " I didn't mind getting store credit, but she did not even want to do that to begin with. I didn't know part of being a consumer was to get interrogated while wanting to do a return. From now on I'll go out of my way to go to any other Forever 21 location.....that is, if I decide to continue shopping for their clothes. read more

Worst parking structure. Barely any parking on weekends. I usually average 10 minutes to find parking. This branch of forever21 is pretty big with 2 stories available. I thought that the first floor was pretty unorganized with different types of clothing smashed against each other in racks, making it hard to see which sizes are available. read more

STAY AWAY!! This store has the most unfriendly staff I have ever encountered. No help on floor. 2 workers at cash registered that so badly wanted to go home. They had no care in the world to help my daughter. The workers on the floor were more worried about putting clothes back on the racks then helping customers. Next time my daughter ask me to go shopping Forever 21 is off the list. We will go to Nordstrom. read more

I shopped at this Forever 21 yesterday with one of my besties. It was my first time (and for my friend, I think it was her second). Anyway, upon entering the store, I took a look around at the first floor. It was HUGE by the way. I literally did NOT know where to start. Everything was also so nice and organized and I just wanted to grab EVERYTHING to try on. I think my friend and I stayed on the first floor for about an hour and a half before even going to the second floor. The second floor had some more clothes, but they were more t-shirt type, and were organized by color in some sections.. like the wife beaters, and v-necks and stuff. They also had a section for plus size. The downstairs section had a kid section, as well as a men section. So really, everyone benefits from this store :) In the second level, my friend and I mostly had fun in the accessory section. I tried on a few sunglasses, rings, headbands, and I really wanted to get this purse, but I had already gotten so much clothes.. In the end, I spent almost 100 dollars in that store (at my local mall, that's about how much I spend after I'm done shopping..and gong through the ENTIRE mall). In other Forever 21 stores, I usually spend about 15-30 dollars...so that says a lot. But yeah, I will DEFINITELY be coming back!! :) The Forever 21 at WestCo is pretty much the only good store there in my opinion! read more

I was in the store this time around for nearly 15 minutes before I was acknowledged. When someone finally cared to noticed, it was a gal who tried to hand me a mesh tote for my items with nothing to say. The racks are disheveled and items are mixed in with an absence of purpose. The selection of plus sized clothing is abysmal. There is a tiny area dedicated to larger sizes and it's difficult to navigate through the clothing when clothing appears piled in. Downstairs is a sectioned off explosion of random assortments with employees looking bewildered at people as they walk by. There is simply not enough staff here who care about making customers feel welcomed or keeping a neat and organized store. read more

Mixim (maybe spelling that wrong) was so helpful. Got up to the cash register with my new forever 21 credit card and the girl that rang me up told me my card wasn't going through and I needed to call the call center. The office was closed and there was no one that I could get through to. She said there was no way for her to call on my behalf. Luckily Mixim heard us and stepped in to help. She offered to call and took care of it for us. Maybe the other girl was new but either way, Mixim took initiative to help me out and it was very much appreciated, had it not been for her I wouldn't have been able to buy my dress (last one in my size and for our first family photo when my newborn is born in a week). So thanks again! read more

My problem with this F21 location is their phone service!!!!! OH MY GOODNESS. I have called them before and was on hold for about 20 minutes, but I just hung up and was a lot more understanding because it was during Black Friday. However, I called again during the week when I did not think they would be busy to ask if there was an item in stock and I WAS ON HOLD FOR 40 MINUTES. Thankfully, I was smarter this time and just put my phone on speaker so I could be studying in the mean time, but then someone hung up so that was pointless. So I called again and got put on hold for ANOTHER 20 minutes before I was hung up on again. Needless to say, I do not recommend this location at all. Obviously does not care about their customers enough to at least pick up the phone to give them updates or anything like that. read more

This forever 21 is ok...My first complaint is that they used to have the shoes in one section and now theyre all scattered except for a couple that are by the registers, and half of them are passed the registers, which is the entrance for the employees, so how are we supposed to get to them? idk forever 21, you tell me. I shop in the plus size section which is like 5 racks and folded maternity jeans on the side, OK i get it, I'm fat, but I don't have to resort to maternity pants! I feel like they constantly bring back the "poplular" items, which are hideous.... Is it really THAT hard to make the rest of the clothes you sell, with an extra inch or two of fabric? read more

Worst customer ever. At first the lady said I could get a even exchange for my shoes that were too big for me. And so after I got the things, the guy that was head of cashier was rude and he didn't let me do the exchange. Not only was he unpolite but he read my personal information on the forever 21 account when he said that they are not allowed to do that. Everyone there do not smile, they don't greet you and they don't like to make their customers happy. Definitely not going to go back there anymore. And plus if I could, I wouldn't give them even one star read more

I always come to this forever 21 because they have such good prices and good selection for plus size girls. I have never had bad customer service until yesterday ! I walked to the fitting room and stood there (the only one in line) and literally all 4 of the employees looked at me and then turned away and kept talking to each other. I felt like I was interrupting their time. Until finally a girl with red hair and tattoos came over (still didn't greet me ) and just walked towards me still laughing with her co workers and I said how many items I had (her job to ask) . It was by far the worst experience I've ever had. The only good customer service I received that day was from the cashier . she was friendly and greeted me. read more

Other than the fact that no one was around when I was in the men's section or in the women's section (they all seemed to only be at the checkout and dressing room areas), their men's collection was almost nonexistent. For the women's clothing, their collection looked smaller than the other Forever 21s I've been in. Try the Santa Anita shop or maybe the Brea/Costa Mesa shop (if you want to go down that far) read more

I went into the store with my daughter and nobody asked if they could help. We were next to two associates that were having a full on personal conversation for about 4 minutes then they both walked away .. now wonder some stores closed.. shame read more

They don't greet. Some part its messy. the store is big and is two story store.

Went in to get a shirt for the turn up and they did not have my size. I asked if they could check the back and the clerk was beyond rude, with the fake look of distress and concern, toothy grin and all. I asked to speak to the manager and she blatantly disregarded my concern and showed a great deal of impatience. I recommend you go check out H&M instead. One star. read more

Went in to make a return. The cashier named Coco insisted I made an exchange, not once not twice but three times. She even seemed irritated as I said neglected her offer. Insured I would "lose my points". I get it she's doing her job but you should only ask once. Also when I finally did my exchange she kept my original receipt which had other items. I had already walked away when I noticed. Go back less than a minute later and she tried walking away. I had to call her out. This is just way too sketchy. read more

Stupid salegirl didn't take out my security so I had to go back 2nd time wit my kid and my big belly.. Then the lady who took out the security tag had the nerve to check my receipt!!! Wtf what if I threw it away. R they going to accuse me of stealing?! A bunch of hs girls working who don't give a shit...this is 2nd time happening btw read more

The clothes are super low quality. Shop online at amiclubwear.com fr the same styles but half the price and twice the quality

I love Forever 21 and I love this one too. Except they have higher prices then I can afford sometimes so hope they can change the prices a little but it is very nice. read more

While shopping at the Westfield location in West Covina, California. I was ready to pay for my purchase and I walked over to the registers. Two of them had "closed" signs on them and one didn't. I waited in front of that one. Three employees were standing about 10 yards away and even made eye contact with me. No one came to help. I waited. They were having a conversation. When I was about to walk over to them I met with a gentle man who was stocking merchandise and I asked if he can get someone to help. An Asian lady came over and asked me for my order pick up number. I told her I didn't have one, I just needed to Check out. She told me that these registers weren't open and I should go downstairs. I told her that I was waiting patiently and I wanted to pay there as there was no sign indicating that that register was closed. She hesitantly helped me. I paid for my items and was handed my bag not before she told me "next time pay downstairs ". I will never come back. read more