Unfortunately, my husband and I forgot how lousy take-out service is at Foreside Tavern and decided to order burgers to go. Once again it was a HUGE mistake on our part. My husband ordered two cheeseburgers -- one well done with cheddar cheese and lettuce, and the other cheeseburger was to be medium, American cheese, and loaded. What I received was a well done burger with cheddar cheese and two wilted pieces of lettuce ... no bun. I have never ordered a cheese burger anywhere and had to specifically say I want a bun. It is a universal assumption when you order a burger it will come in a bun. The sweet potato fries were a bit soggy. The loaded burger my husband ordered just came with American cheese, mustard, relish, and lettuce which is a normal cheeseburger, not a loaded burger. Even more disappointing was the fact the manager was not helpful nor apologetic ... he seemed to be putting the onus of this error on us the customers. This is their third strike for poor service on a takeout order. The last time we ordered takeout boiled dinners which my husband carefully put on the floor of our brand new car. Surprise -- they never sealed the containers in the bag so the juice and pieces of cabbage leaked all over the floor of our new car. Once again the staff and manager failed to take any accountability, made no effort to right their failure to secure the covers over the dinners, never offered to replace the dinners, and we bore the cost of having our car detailed to get the putrid smell of cooked cabbage and all the liquid juices out of our car. So today was the third time we ordered and again they managed to screw it up. No apology, no gift certificate for a proper cheeseburger, and trying to twist the facts so somehow their lack of attention to detail and screwups were our fault. No remorse, no apology, and a very bad attitude from the manager. It was more a case -- we are busy and these things happen. They neither had a good explanation, an apology for screwing up our order -- AGAIN -- nor a solution we could live with. I would rate them a low one for customer service/food, and a 10 for their continued mistakes. Going out to eat is not cheap, but to pay their prices and get such poor food, service, and a manager who handled it very rudely in our opinion is disappointing. Who arbitrarily decides the customer doesn't want a bun without asking a very simple question -- "Do you want a bun with that or not?" Restaurants are busy ... they make mistakes ... but I have never had to complain about any other restaurants in Falmouth and the surrounding area because of poor service and not providing what we ordered nor the pathetic lack of willingness to correct their error. Seems in this case the customers are never right and they apparently are under the false impression any mistakes should be blamed on the customers instead of taking a hard look at how they manage their restaurant or train their staff. We will never order anything from them in person or via take-out ever again and will spread the word as to how they solve or make right their mistakes ... oh wait, they have never made anything right and spoken to us in a snippy manner as if we are trying to get something for free. We clearly placed our order ... we picked it up on time ... the order was messed up ... and somehow they have an attitude that we are the ones in the wrong. Falmouth has a growing number of great restaurants where they serve consistently good food (as well as take-out) and are respectful to the customers who keep them in business ... I strongly suggest you give one of the other restaurants a try. At least they don't act like a petulant child if we have a question and they provide good service, good food, and take accountability if they screw up an order. Well, my dogs at least enjoyed the cheeseburger that was to be my dinner because I couldn't enjoy it and my husband was not thrilled with his order that was over cooked and cold. We weren't given a chance to mention the "loaded burger" was over cooked. Lousy service, so-so dinner, and they acted like we were in the wrong. They don't make mistakes at Foreside Tavern ... according to them it is the customers fault, not theirs. No money refunded nor a correct burger cooked and delivered to us. Why on earth should the onus be on us to drive back to this poorly run establishment to get another burger? My husband's meal would have been ice cold if he had to return for their error ... call me crazy, but my husband and I sit down together to eat our meals so why should we be responsible for using our gas, our car, and putting up with a rude manager/staff? He tried to talk loudly over us as he wasn't truly interested in how Foreside Tavern messed up our order, wasn't willing to apologize, or to fix our order. Just excuses. Diners beware!!! read more