Unfortunately, I've had surprisingly terrible experience at the store. I purchased the shoes the other day and I was buying the Nike running shoes. There was this model that is called Mariah racer shoe. I was desperate about getting my running gear to get back to my workouts so I was so excited about my find. When I was checking out, I asked " hey, I am a runner, is there anybody here who can really advice me on the model?" they showed me to one of the staff members. I asked what is the difference between the racer and Mariah racer, because I knew that racers are one of the best shoed out there. The person told me oh, its like no really big difference, Mariah just is more a feminine model." I asked "so it's a running shoe, correct?" he said: "yes, it is a running shoe". I bought it and didn't even take the box, because I was hoping to get back to my workouts. the following evening I had a chat with the Nike official rep and I got the answer that Mariah is not a running shoe, it is a lifestyle shoe. I even have the transcript that clearly says that Mariah is a lifestyle shoe which means it is not a performance sportswear. I went back to the store and I was "LUCKY" to talk with the manager who's name is Marquis. After I explained to him the situation, and that the shoe was sold over here as the running shoe and its actually NOT, he just told me "no, you don't have a box, so we are not returning this" And I said "so because I don't have a box, but the staff is not competent enough to advice right, I have to suffer now, I paid the money for something that I cannot even use, this is not right" and I said also "listen, If when I was buying a shoe and to my question about Mariah they would not tell me that its a running shoe, I would a) take the box, b)even after finding out its not a running shoe, you would have swallowed this and took the responsibility for the purchase. but its not the case. So I asked if there was anybody else I could talk to. It occurred that there was another manager, Javi. I explained to him the situation again and Javi was about to actually let me return the item, when Marquis started talking to Javi about me in third person with me actually in front of them and telling Javi not to do this and all the possible things, Marquis said that I was rude, disrespectful, offensive (and he said that I called HIM PERSONALLY Incompetent), and Marquis was completely ignoring me when I tried to get his attention to say something. "I'm not talking to you", he said. I said to myself that if this is a customer service,- just stop the planet then, I'll walk out. After that Javi was very hesitant, but still trying to do the transaction and Marquis literally didn't let him do this. It was a shit show, all the customers were looking at this. What a shame. But wait for it! after that Marquis went to a different corner of the store and kept pushing Javi not to make this return speaking to him through the earpiece.. And I told Marquis straight "You are calling me disrespectful, but I am talking to your face and in the most respectful way, and you are the one who went to another corner hiding over there and keep doing this ugly thing".
IT IS THE WORST EXPERIENCE IN MY LIFE!!!!! Like it doesn't deserve a single star. un-be-lievable!
I really want to speak to the owner, manager, director, whoever is in there! Even HR!!! read more