Had a really solid experience here--definitely one of those bike shops you can rely on. The staff…read moreare super knowledgeable and take the time to explain what's going on with your bike without making it confusing or overwhelming. They handled my repair quickly and with great attention to detail, and you can tell they actually care about doing things right. The shop offers everything from repairs to parts and accessories, so it's a great one-stop spot for cyclists. What stood out most was the honest, friendly service--no pressure, just helpful advice and quality work. Overall, a great local shop whether you need a quick fix or more serious work--would definitely come back.

Brought two bikes in for full tune up. They came back like new. Price was good . I was wondering…read moreabout Christmas back load. Management more than made up for miscommunication by staff by going the extra mile .

I ordered a bike 1 month ago. Gave my credit card and emailed them to ask them to change the…read moreshipping destination. No reply after 3 weeks - ive tried to contact them on chat- no response. None of their phone numbers work (listed on yelp or their support page). Concerned ive been scammed

This place is great however, I did order all the seat covers in the little bag that goes underneath…read morethe carriage where you put your little changer phone, and the basket with the little basket liner, and I did not receive them in the mail and I was supposed to my name is Jane Bunch I've called several times and I took talk to some girl. I think her name was Nicole and she said she was gonna mail them to me and I never got them. My name again is Jane Bunch and I bought it at Viva below in Miami in Wynwood and it was during The Covid epidemic. Therefore, when they dropped it off, they did not have all the pieces cause they were running behind because of the virus anyway I'm still waiting for the package with my complete set to my beautiful Donatello Velo bike and I did not get my basket cover seat cover, or the little thing that goes in Underneath the bar where the girl sits a little pet thing where you can put your phone and what not so if you could kindly send it to me, I would appreciate it. My phone number is 954-993-0037 and again my name is Jane

A place with rude and careless staff. Horrible…read more No ramps to make it easier to get in the bike or scooter. Overpriced for simple shit. Yet, they are also unable to determine what are the defects or the things that need to be fixed, and ask you to buy more pieces than required. Garbage. Garbage. Garbage.

Just moved to Miami and was really itching to get back on a bike and Gustavo made that happen. I…read moreliterally just got back from a ride, and the bike and accessories he put together for me couldn't have been more perfect. I've worked in luxury hospitality for almost 16 years, and Gustavo gets it. Exceptional service, great attention to detail, and an overall top-tier experience. Great team at City Bikes thank you. You bet your ass like the Terminator... I'll be back... Obrigado Gustavo!!!

People, don't waste your money, time, or energy. I ordered these shoes for Christmas thinking they…read morewould arrive soon, but the order didn't show up until January. I originally thought the shoes were coming from the States, but then I saw "HK" (Hong Kong) on the tracking--seems kinda sketchy. I tried calling the Miami location, and this guy kept hanging up in my face. Literally said "Duh" and hung up as if I won't come to the store and throw a brick at his dirty ass. This whole experience was unprofessional and frustrating. I don't trust the process, and I won't be doing business here again. I would NEVER recommend this site to anyone!!! I literally thought these were brand new shoes these are resold cleaned up shoes and I dont want them!!!! Now to cancel the order you have to keep writting these robots. Sh!t is out of control !!!!

THIS COMPANY IS A DISGRACE ! I SPENT SO MUCH MONEY ON A PAIR OF SLIDES AND THEY HAVE ONLY UPDATED…read moreME ONCE .. I AM PLANNING TO TAKE THIS TO COURT IF THEY DO NOT REFUND ME MY MONEY .. CUSTOMERS BE AWARE ! Dear Kath T., Thank you for your previous communication regarding my order for the Adidas Yeezy Slides 'Granite' (Order # 848829302). As requested in your email, I have already submitted the necessary photos to facilitate the resolution of the discrepancy in size and color. I would appreciate it if you could provide an update on the status of my replacement order and the expected timeline for receiving the correct item. Furthermore, please advise on the process for returning the incorrect pair and provide a return shipping label. This purchase was intended as a Christmas gift for my son, and I am keen to ensure a timely resolution. If fulfilling the order with the correct specifications is not feasible within a reasonable timeframe, I would respectfully request a full refund for the purchase. I look forward to your prompt response and a satisfactory resolution to this matter. Sincerely, Andrea Mitchell

I'm in my third year of riding my Jetsurf board. The board itself is fantastic, but Jetsurf has…read morehorrible customer service. I put down a deposit on a second board, and they never contacted me. I thought the service might have gotten better, but it's actually worse. If you ship in a board for service, good luck getting them to answer the phone, return a phone call or email. Once I get rid of mine, I won't waste any more time or money on this delinquent company. I finally filed a complaint with the Better Business Beauro. Below is the BBB link for some their past complaints: https://www.bbb.org/us/fl/miami/profile/surfboard/jetsurf-usa-llc-0633-90510276/complaints

Very good customer service Very satisfied with the overall…read moreexperience with my board and service Buying my 2nd board soon !!

Nothing I wanna see or consider coming from nyc this isn't the place you want to buy anything only…read morebecause it's more of like a tourist spot at least for myself

terrible...just horrible. came into this location by chance, the girl who was "helping" had a…read moreterrible attitude. she stared at me with a totally annoyed look and as if i was bothering her when i was simply looking for someone to help me give the store some business. when she did acknowledge me, she basically acted as if she was doing me a favor. RUDE!

Thanks, Jacob for taking care of me. You are very helpful.. You help me what I got and I was out of…read morethere quick.

A large selection inside a big store. Everything seems to be very expensive. The staff did not…read moreappear to be very helpful or attentive to me.